Business ProfileforShea Locs Natural Hair Studio, LLC

I visited the Cascade Road location for a loc repair consultation on 8.25.23, followed by an appointment for Small Instant Locs and Loc Resizing/Marrying-Half Head (Roots Only) on 9.27.23. Following my service I noticed the stiffness of my hair, yet I assumed this was due to the combining of the locs and that the locs would soften over time. Within three weeks I noticed the gaps in my locs and I contacted the manager at the Cascade Road location and she extended an opportunity for correction. Before starting the corrective service on 10.21.23, I was reminded that ************* was performing this service at no additional charge and I should be appreciative. My request was simply to mend the gaps in the locs, instead my hair was washed, and dried, and then all of my locs were maintained / repaired. It wasnt until others asked if there was extra hair added to my locs that I became aware that there was indeed additional hair added without my knowledge or permission. I again contacted the manager at the Cascade Road location, expressed my dissatisfaction, and requested to have the unwanted, artificial hair removed. I was redirected to the Southlake Mall location for this particular corrective service. On 11.4.23, before leaving the Southlake Mall location, I was informed that some of the hair was removed. As my locs have grown, the tight interlocking of the additional hair close to the root/base is noticeable in appearance and texture. In addition, there are still gaps in my locs and several of my locs remain stiff due to the artificial hair. There is a difference in the feel of my hair, as some of the locs feel fake, due to the added hair. I simply wanted to love my locs, now after this experience with *************, I dont even like my locs. This was a rip-off and not the $825 experience I should have received. I am asking that ******** refund me $504 for the additional loc repairs that are now required as a direct result of their negligence.