Complaints

This profile includes complaints for Aylo Health, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aylo Health, LLC

  1240 Eagles Landing Pkwy Stockbridge, GA 30281

• 

  Aylo Health, LLC

  2330 Patrick Henry Pkwy STE 200 McDonough, GA 30253-4215

• 

  Aylo Health, LLC

  1101 NorTec Drive Conyers, GA 30013

• 

  Aylo Health, LLC

  211 Fairview Road Ellenwood, GA 30294

• 

  Aylo Health, LLC

  65 Old Jackson Road McDonough, GA 30252

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a physical exam from Dr. *************** and specifically requested a refill for my prescription. After only receiving a 6 month supply with my next physical appointment not being until another year, I called back the next day requesting a years refill. Was told to just call back in 6 months requesting the refill then. Knowing that would be an issue with aylo in six months, I continued to call and request a year refill instead of 6 months. The second call I was told I will have to run blood results in 6 months to receive the year supply of my prescription. However, Ive been on the medication since 2021 and have not done a 6 month blood test done in any previous years. On the 3rd call, I was told that it is Aylos policy to have you come back in 6 months for blood tests for prescriptions refill, so I asked when was this policy put into place and where I could find it. They could not tell me either, which led me to request to speak to the office manager since this is the first time since 2021 where I have been told I must do a 6 month blood tests after just running blood tests during my physical. 7 months later and I still have yet to receive a call from an office manager and cannot be told where in the policy it states this sudden 6 month appointment requirement.

  Business Response

  Date: 03/12/2025

  Good morning,
  Thank you for sharing your concern. We have thoroughly investigated the matter and have spoken with the provider. Her treatment plan is to return in 6 months for further assessment prior to supplying additional dosage. This aligns with the quality of care and puts us in the best position as your healthcare providers to be proactive with your care. The practice manager will be reaching out to the patient directly to go over her concerns. Thank you.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/27/2025 I was seen at the Ellenwood office. I was in a great deal of pain and had multiple symptoms. After several efforts to diagnose my issue and several test being ran in office. I was told a ** scan order was sent to the *********** location and someone would call 1/28 me to advise when to come for the procedure. I was advised my pain and symptoms could not be treated until the ** was completed. I left there visibly ill. 1/28 at almost noon i had not heard from anyone about the ** I began calling it took multiple calls and transfers before anyone knew what I was talking about. I asked for a regional manager multiple times threatened to file a complaint with the BBB eventually I was told to come for the ** at 230pm 1/28. Still very ill I went for the ** I followed up with the Ellenwood office to see was there any moment on my in office labs as the results and ** results were in the patient portal. I spoke to several individuals expressing how ill I was and that I did not feel well, two *****s left me on hold for over 20mins the second ***** up and I was routed to a survey. I have paid my copay and my insurance has been billed no one reached out today to inquire about my status give a follow-up and I have called several times for support concerning my symptoms. The quality of care in this experience is extremely poor and my well being has not been taken seriously. I am still very ill without follow-up and resolution. This is unacceptable. I have missed work today and been limited to the bed because the providers have not followed up. This is a very urgent matter. I will be considering a new provider as my business and private insurance is not appreciated and apparently my diagnosis and treatment is not a priority either.

  Business Response

  Date: 01/29/2025

  Good evening, thank you for sharing this feedback. We have reached out to the patient and reviewed her results with her, in addition to scheduling an appointment for gen **** and addressed her other concerns. We have also coached our staff on the communication breakdown that occurred to mitigate any likelihood of the reoccurring. Please let us know if you have any additional questions.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22870464
  
  I am rejecting this response because: The rudeness in the call center continues. A reply named ***** placed me on hold mid sentence today.  I was blindly referred to the general surgeon only to be told they also could not diagnose my issue.  I've requested to speak with the District Manager about 20 times total between communication with the call center and the Ellenwood office. The DM has not reached out to me.  As at this very moment as I type they have sent my prescription to the wrong pharmacy. Multiple times today. Even after confirming with the office Mgr ****** just an hour or so ago, that the ******* in ********* is my current pharmacy. I'm currently in horrible pain and discomfort and I cannot pick up my medicine. I suppose tonight will be another sleepless night. ****** told me to contact her personal cell and she is not responding, how convenient. I would like to speak the District Manager as my care continues to be compromised. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 02/07/2025

  Good Afternoon, the patient and I were able to resolve her concerns over the phone on 3/4 and I followed up to check in on her on 3/5. Please let me know if you have any additional question. Thank 

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should have an investigating opened on them for their unethical billing and coding practices. They're charged me twice outrageous bills for regular PCP visits. I've learned after going on ****** to read their reviews that I'm not the only patient they've done this to. I've sent emails to higher *** about this situation and the first issue a month ago for handle but not in the best way but in a better way. This time around, I'm being jerked around by upper leadership who refused to explain their charging methods to me.

  Business Response

  Date: 01/06/2025

  After thoroughly investigating this matter, we have found there are no wrong doings on part of Aylo Health. We consider this matter closed. Thank you. 

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two insurances; ********** blue shield open access in which the full deductible must be paid before they pay; and ********** blue shield federal which pays everything but the 40 copay. Initially only the open access insurance was billed so after receiving a bill I reached out to the billing department to ensure that they added the secondary insurance which is the federal. I was told that the insurance was added and the bill would be sent back out to the secondary insurance. After receiving another bill a month later I reached back out to find out the issue. The representative double checked and stated both insurances were on file and they would be sending a bill out to the federal insurance but it would take a few weeks. Well fast forward an almost 2 months later and I have just received a bill from a collection company for the same bill that they stated they would be sending to the insurance company. I pay insurance for a reason and not billing the insurance company before expecting me to pay is absurd. At this point I am sure they are intentionally not billing the federal insurance so that they can try to stick me with the bill. I am requesting for the third time that they bill the federal insurance so that they can pay and I will gladly pay my portion minus any interest and late fees as I have called twice to ensure they have both insurances and know who is my primary and who is my secondary so that they can properly bill both.

  Business Response

  Date: 10/11/2024

  Thank you for contacting us. We have identified the issue and are resolving the account as quickly as possible. A team member has reached out to the patient with more details. We apologize for the inconvenience. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to the pediatric office in Ellenwood specifically toward **** in referrals and the office Manager ******. The MD referred my son out to neurology. The referral was sent to well-star in error. I called and spoke to gabby and she informed me the referral should have been sent to ****. Ultimately I ended up speaking with **** *** was very aggressive and was very rude. She over talked me and would not listen and was impatient. (Pull call from 09/20 close to 12pm) She kept saying the referral was sent on 08/29. Even though I was explaining to her that I had called choa myself and they told me they had not had his referral. All in all the referral just needed to be resent. Instead of taking accountability and offering to resend the referral she proceeds to tell me its not her responsibility to choose where the referral is sent that I have to tell her where to send the referral. She also mentioned the Dr *** gave me the referral did not know the process. She also stated the gabby was not knowledgeable aswell. She projected the blame on everyone one else when it boiled down to her and my sons referral. If you pull my number youll see that I have called the office about 8 or 9 times to get this resolved Im either shuffled around or met with unprofessionalism. This is unsatisfactory Im trying to resolve an issue that the office created and the staff I have been dealing with have been very rude about it. Mrs ******* is unresponsive Ive left her messages to call me back in attempt to resolve the matter with **** and her poor customer service skills and to get the referral issue resolved. Its been over three weeks meanwhile my child needs to see a specialist and as of yet the referral has not been received by choa. In no way should I have to beg for his referral to be sent to the specialist when that is the responsibility of the office to begin with. Do better

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I visited ************** ** location for treatment. A while later I was informed verbally by a representative that I had an outstanding balance. I requested a statement so that I could review the charges. Because I did not receive a statement in a timely manner, I called again! The amount due as told to me was too much to pay in a lump sum so I started sending Aylo payments every two weeks via personal checks. 2 checks were cashed without incident (as far as I could tell) The 3rd check never cleared my account. The 4th check which would have paid the balance in full, was alter by an unknown individual by the name of "*******************************"! Consequently, I had to go to my bank and close my checking account because ******************************* had enough of my personal information to reek havoc on my personal and financial life!! I mailed the check to the correct payment address as provided by ****. **** did NOT PROTECT my personal information!! Because **** would no mail me a statement, I had to go to their payment processing office in ******* to get a partial statement. It was going to cost me $250.00 to get the link to pay online because the only way to get the link was during an office visit. **** has a $250.00 cover charge!!! Aylo mishandled my payments. Exposed my PII to criminals, cashed my checks but still sold my PII to a collection agency!!! I believe that this shoddy treatment is retribution because I wisely chose another provider for my health care needs!! ****'s salacious business practices have cost me time, money and has scared my credibility!!!

  Business Response

  Date: 08/20/2024

  Thank you for contacting us and we are sorry to hear about this. We have thoroughly reviewed your account and identified that communication regarding the balance was made via multiple texts, e-statements, and paper statements. The patient portal will also reflect the balance on your account and the option to view statements. We offer multiple payment options, in addition to payment plans, for paying patient balances. It is noted that those options were offered to you when you spoke to our representatives in the billing office. However, you declined those options when presented.
  There seems to be a misunderstanding regarding a cover charge to access the patient or payment portal. To clarify, there is no charge to login and make online payments, nor do we charge late fees or processing fees.
  Lastly, unfortunately we have no control over mail/payments before it reaches our office. If you have experienced fraud of any kind, we highly encourage you to contact your banking institution to open a case. You may also want to contact your local *********** to report mail handling fraud. 

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22003763
  
  I am rejecting this response because: ****'s satements regarding communication are False.  I  didn't know that I had an outstanding balance until I was told by a customer service representative who was confirming a future appointment!  I requested a paper statement several times via **** but, to this date I never received one.  I  have text records indicating that I could sign up for their online portal by using the link that I could be given at my "NEXT APPOINTMENT!  I have records that show that I was charged $250.00 for an OFFICE VISIT each time I sought service at AYLO.  I started making payments by using their mailing address from previous exorbitant bills.  Two checks were cashed.  I don't know what happened to the 3rd check that I sent to the correct address. The fourth check was fraudulently cashed by someone named *******************************.  Thanks for the advice, but not only did I file a complaint with the Post Master General,  but I also had to close my compromised account and reset every business matter connected with the account.  I was still mitigating issues concerning the compromise on my account as recently as August 20, 2024.  I am very repositionable.   On average,  my credit score is over 800.  I tried in vigilantly to satisfy my account in full.   ****'s avarice made my efforts futile.   The fact that they are placing blame on me is typical of the problems that I have experienced since Eagles Landing became Aylo.  I have kept extensive records concerning this matter,  including photos, which I am willing to share with all entities concerned with this matter. I reject ****'s cowardly response and I am more convinced than ever that finding  a more humanitarian health care service was the best decision that I could ever have made!!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/21/2024

  We appreciate your concerns and have thoroughly reviewed this matter. Unfortunately, we have not found any evidence that would warrant adjustments on our end. It appears there may be some confusion regarding this situation.
  
  The screenshot you provided shows a message received from ************************ in **************** Aylo Health. To clarify, Aylo Health is not affiliated with ************************ or any other business in *******, **. This might explain the confusion regarding a cover charge for accessing the patient or payment portal. At Aylo Health, there is no fee to log in and make online payments, nor do we charge late fees or processing fees.
  
  The claim that the only way to receive a payment link is during an office visit is also inaccurate. All Aylo Health patients have FREE 24/7 access to their patient portal, where they can pay bills, view medical records, request refills, and more. There is no special link requiredpatients can access the portal anytime directly from our website at www.aylohealth.com.
  
  Unfortunately, there does not seem to be any common ground met regarding this matter.  So, Aylo Health now considers this matter closed.  We have done everything that we can to research and review the claims presented in this complaint and have found no fault on behalf of Aylo Health.  Unfortunately, the mail fraud claims raised are not the responsibility of Aylo Health and will need to be taken up with the USPS. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22003763
  
  I am rejecting ****''s response.  Yes, it is possible that I mistakenly sent the wrong screen shot.   However,  I have composed a collage that accurately charts my tumultuous experience with Aylo billing component.  I realize that I will eventually have to accept that I am the underdog in this contention,  however,  It should be recognized that what **** is saying and what they did conflict.   I have responsibly paid the balance as indicated by ****'s collections agency, including some previously undisclosed charges from November 2023.  I  am also expecting to get a bill from **** for this exchange!  The matter may be close in this application, but other will ask for my opinion and my rating will be undiluted...
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aylo Health refuses to allow me to see my doctor because they say I have a large balance with them. First they said it was over 2500, but today they say it's $1200. I called Aylo to make a payment arrangement on the $1200, they said no, balance in full immediately, or I can't see my doctor. The problem here is, the balance, which isn't even accurate, is for my CPap machine, which isn't working, I need to bring it in for adjustment. My doctor told me I could "die in my sleep" if I don't use it. On top of that, since being able to not use it over the last few months over this balance issue, my health has deteriorated immensely, which I shared with them, and they flat out told me, pay in full, we will not work with you on the balance and you cannot see your doctor. They have collected thousands from my insurance company, but that's not enough. They are blocking my from seeing my doctor for urgent health concerns because of a $1200 balance. I spoke with my insurance company and they confirmed the balance is actually only $78, and they plan on opening a case against ****, because they continue to charge my insurance monthly for a CPAP machine I cannot even use, while they collect the monies. But in the meantime, I suffering migraines, nausea, my blood pressure is out of range, I don't sleep more than 1-2 hours per night. I just want my bill corrected and be allowed to see my doctor.

  Business Response

  Date: 06/07/2024

  Hello ****************,

  I apologize for any confusion or inconvenience you may have experienced. According to the account notes, our billing department has been in contact with you on multiple occasion explaining the balance of your account and what actions need to be taken in order to resolve the balance before the account went to collections. Per the financial agreement you sign upon becoming a patient, insurance is filed as a courtesy and all balances are patient responsibility regardless of insurance payment or not. Should your account not remain in good standing it is referred to an outside collection agency and balance is due in full. Prior to collections we offer multiple payment options including interest free payment plans. Your insurance has processed all outstanding claims and applied deductible and copay amounts to your patient responsibility. Your current outstanding balance is $1,543.39 according to your insurance coverage and benefits. Unfortunately, the attached EOB you have provided only includes 1 of your dates of service. There are 8 dates of service with an outstanding balance currently. With that being said, I do see that our Department Supervisor approved a payment plan offer for you even though the account is in collections. We have attempted to contact you to set up that payment plan to reinstate your account. The confusion in the balance owed was due to a previous issue with your insurance carrier as you had not completed the required coordination of benefits with your insurance. Once that was resolved, they were able to process your claims. We will be happy to provide you with a copy of all EOBs associated with each claims. Please contact our billing department to set up the payment plan to reinstate your account.

  Thank you

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2024, I looked at my Aylo Health Portal. TO MY SURPRISE, under the diagnosis list, it stated that in January 2024, they added Stage 3 Chronic Kidney Disease. What???????????? No one, not a doctor, not a nurse, not a PA, NO ONE told me this. Its hard enough to get blood work results-I guess I shouldnt be surprised at their total lack of care. So I worried about this for the rest of the weekend. Surely, an error had been made. But no. I called and ASKED ABOUT THIS THIS MORNING. Oh yes, they said you have this. Again, whatttttttttttttt?????? No one told me that, no one referred me to a Nephrologist, no one gave me meds. They said, when questioned, that they told me to limit ibuprofen. THEY DID NOT EVEN TELL ME THAT!!! Nothing from this place. Worst place ever. ******** and I am so very angry.

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Aylo Health on December 20th of 2023. I received a Covid, strep, and flu test. I met with a pcp for maybe 5 minutes. Aylo billed my insurance for $760.34 and called it a new patient visit. After submitting it to insurance nearly 4 months (March 2024) later I receive a bill for $455.88. I called and the lady in billing I spoke with was incredibly rude and unprofessional. This is outrageous and signals just how broken the American Healthcare system is. I would like **** to review this bill and the services provided. Im very concerned as I was considering switching to Aylo for my pcp. That is no longer an option if this inflated billing is ***** preferred practice.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2023 I decided that I would give Aylo health a call and try to deal with them again after not very good service. Mind you I have an owed balance on my account that I tried to resolved in October 2023 but they weren't playing very nice. Today I called to schedule an annual physical exam after months of going through some things. The lady in the call center tells me that she could not schedule my appointment due to my account being inactive. I asked her why would it be inactive. She said because I have a balance I owe. She transfers to me to billing and spoke to "MJ'. ** said they inactivated my account on March 19. Now I asked him so y'all are denying people medically to be seen because of an owed balance? He said it was in your agreement. I told him that has nothing to do with denying me medical attention. The fact I even contemplated months on even going back to this practice God just showed me to stay away ASAP! I never in my life heard a company inactivating your account because of a balance you owe. They will send it to collections. Mind you my balance is only like ******. seriously! Then MJ In the billing department told me I'm in "danger" of getting my bill sent to collections!! Well law says you cannot sent any medical debt under $500. 00 to collections neither. But I never heard of a company denying medical care. I tried to solve my debt but didn't give me any deal or option like others. I told the lady about hardship and she pretty much didn't give me no option to try to pay it off. The denial of medical attention is absurd! That's what collections is for!!! I'm definitely not seeing y'all. Y'all made my decision to return to you guys pretty easy. Smh. I want a copy of my medical records also sent to my new primary care provider or myself!! By law you must send this!!! Y'all really out of pocket for this.

  Business Response

  Date: 04/22/2024

  ******************,

  I am sorry to hear you did not have a good experience at Aylo Health. Although you do not agree with our collection policy, as a private practice, we have the right to attempt to collect the debt. The balance on your account is due upon receipt however we understand it can be difficult to pay large balances in full so as a courtesy, we do offer interest free payment plan options to our patients. Upon review of your account, I see that you were offered several payment plan options prior to your account going to collections to which you declined. At this time, your account is with our collection agency. You may contact them directly to settle your debt. Your medical records have been forwarded to your new provider on 4/1/24 per the medical release form you provided. 

  Thank you - Revenue Cycle Department

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21473595
  
  I am rejecting this response because: I never declined the options. So we're going to set the record clear on how y'all move. Your staff is incompetent and the company is greedy. The company will not last. How do y'all deactivate someone from scheduling and you sent them to collections. Y'all not going to make it. I want paperwork showing where I signed that I consented to this? You denied medical to a patient because of a balance in which you all forwarded to collections. Is that ethical practice?  Anyone that reads this can also go to Aylo health in particular in Stockbridge on ****** and see the constant complaints..lawsuits are indeed someone your way I want a copy of you alls policy and transcript of the calls saying I declined.
  
  Sincerely,
  
  **********************