Business ProfileforAylo Health, LLC

This complaint is in regard to the pediatric office in Ellenwood specifically toward **** in referrals and the office Manager ******. The MD referred my son out to neurology. The referral was sent to well-star in error. I called and spoke to gabby and she informed me the referral should have been sent to ****. Ultimately I ended up speaking with **** *** was very aggressive and was very rude. She over talked me and would not listen and was impatient. (Pull call from 09/20 close to 12pm) She kept saying the referral was sent on 08/29. Even though I was explaining to her that I had called choa myself and they told me they had not had his referral. All in all the referral just needed to be resent. Instead of taking accountability and offering to resend the referral she proceeds to tell me its not her responsibility to choose where the referral is sent that I have to tell her where to send the referral. She also mentioned the Dr *** gave me the referral did not know the process. She also stated the gabby was not knowledgeable aswell. She projected the blame on everyone one else when it boiled down to her and my sons referral. If you pull my number youll see that I have called the office about 8 or 9 times to get this resolved Im either shuffled around or met with unprofessionalism. This is unsatisfactory Im trying to resolve an issue that the office created and the staff I have been dealing with have been very rude about it. Mrs ******* is unresponsive Ive left her messages to call me back in attempt to resolve the matter with **** and her poor customer service skills and to get the referral issue resolved. Its been over three weeks meanwhile my child needs to see a specialist and as of yet the referral has not been received by choa. In no way should I have to beg for his referral to be sent to the specialist when that is the responsibility of the office to begin with. Do better