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Business Profile

Mortgage Broker

Freedom Mortgage Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a large sum to Freedom Mortgage on May 2023, to reduce my principal and reach the 20% equity threshold to avoid paying additional private mortgage insurance (PMI) premiums. Freedom Mortgage forced me to pay a substantial fee to remove PMI, which was not disclosed beforehand. However, the main issue is that these payments were never considered in my Freedom account. A month later, I got letters from Freedom Mortgage and AmeriHome indicating that my mortgage was transferred to the latter finance company. Freedom Mortgage continued charging me for mortgage insurance, and the large sum I paid to Freedom disappeared. Only to understand this mess, I spent over 30 hours talking with my accountant, my lawyer, and employees at Freedom Mortgage and AmeriHome. I wasted even more time explaining to AmeriHome that it was illegal not to reduce my principal.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ever since ***** and my mother-in-law died that the mortgage company has been bsing around about getting papers notarized and signed and resigned and renotarized get get mom's name get mom's name off of the deed and just trying to get it squared away got it all squared away for the 5th set of notary papers and today they send us papers now for some reason they want my wife's name on it she has nothing to do with it and now we've got to go through another notary session again and they are really s******* up my credit and my life can you help me all we wanted is to be finalized every time it's final they pull another string out of the you know what please help us if there's anything you can do because they are a bad bad Mortgage Company bankruptcy what kind of feel like they're just holding out and p**** footing around with the paperwork and I know for a fact the last two sets of paperwork that was sent to them notarized there was nothing missing and then all of a sudden they want my wife's name on it I mean what the hell's going on we live with the address for 5 years and we've been fighting it ever since covid thank you for anything we can do we are lost we don't know where to go this is the first place we've reached out all I know is a business they're bad and that should be recorded thank you have a great weekend not to mention we sent them five certified death certificates they only registered receiving one that's how long this has been going on

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday October 20th, 2022 we called our mortgage company of 6 years Freedom Mortgage to explore the options of a refinance. We spoke to *********************** to get us set up, we explained to him the reasons behind our refinance and what we were looking to get out of OUR equity. Friday, we were sent an invoice for $500 dollars for an "Upfront" fee and preliminary loan documents that looked good. Monday, our "Customer Advocate" ***************************** reach out to us via email and telephone. The email was asking for information that we had previously provided *** on Friday but I replied anyway with the answers to the questions. When she reached us by telephone she told us I did not reply to her email correctly because she never received anything. She told us we were using the email wrong and she would send us an email to reply to, which she did and we did and she still was not receiving. In the meantime the finalized loan documents were sent to us and all of the numbers were COMPLETELY wrong (APR was wrong, cash out was wrong, payment was exponentially more than we were initially quoted) it appeared we were victims of a bait and switch. At this point we were highly concerned because everything was so different than what was negotiated, we tried reaching out to *** again to no avail. We have since sent several emails asking to cease the process, we have talked to several reps that assure us someone should be calling us back. We are 8 days from the start of this process and we cannot get anyone who is able to resolve our issues at Freedom Mortgage to answer our calls or return our calls or emails. We have disputed the charges of the "Upfront" fee with our bank and we will be removing our mortgage from Freedom as soon as we are able.

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