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Business Profile

Windshield Replacements

T&K Auto Glass LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I googled and found ***** **** Glass to replace my son's broken window for his 2011 ***** Ridge Line. I contacted Mr. ******************** about doing the job. Around 06/13/2023, he asked for a deposit of $100 to order the replacement glass. On 06/15/ 2023, he said that he was coming to replace the glass. He then called and said that they sent him the wrong glass. It was then rescheduled for 06/20/23 he never showed up. This time he stated that he was sent the wrong glass. He rescheduled for 06/22/2023, but apparently, the glass never arrived. He then scheduled for 06/28/2023. This time, he scheduled another ***** Ridgeline along with my sons, so his tech went to the other job, not ours. We had no communication from him for an entire week. When he finally returned our call, it was 07/03/2023, claiming he was on vacation in **************. I contacted him on 07/06/2023, inquiring if he was still on vacation. ************ finally came clean and said that he could not complete the job, and he was trying to contract it out but was being charged more than he initially charged us. So it was decided that he would refund the deposit once the glass was returned on 07/10/2023. I called him on 07/13/2023, asking if the money had not yet deposited into his account. His response was once the money is returned to his account he will send it. On 07/17/2023 I texted and asked if the money was not returned to his account. On 7/19/2023, he wondered if he should ***** the money back, and he was instructed to Zelle it to us. Today 7/20/2023, he advised me to stop blowing up his telephone; he will send the money once he gets it. This job was supposed to be completed within a week or, at most, two weeks. According to his reviews, this is not the 1st occurrence of him not refunding deposits.

T&K Auto Glass LLC is NOT a BBB Accredited Business.

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