Business Profile

Electric Companies

Walton EMC

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Complaints

This profile includes complaints for Walton EMC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

18 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged double the amount per therm for the gas bill since Oct of 2024. I realize that my bill kept increasing and reached out and no one told me that there was 100% increase. It is upon making further contact that I was told finally that they had increased my bill because they did not renew my prior fixed bill from 10/24. I escalated the call to a supervisor who said they had sent me a letter in the mail and I told them I did not get this letter they are talking about and my account should be credited for the increased charges that I was not made aware of. The bill went from .52 to 1.1 per therm
Business Response
Date: 03/07/2025
The customer failed to renew their fixed rate even though the month/year of renewal is reflected on the monthly bills as a reminder and a renewal letter was also sent. The customer's information has been sent to upper management, and someone will be in contact with them concerning the matter.
Customer Answer
Date: 03/07/2025
I have not received a call from upper management and I did not get a letter in the mail and on my bill it stated the renewal date which meant to me that it would be renewed on that date, so the way in which it was stated was ambiguous
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walton EMC cut tree limbs on my property in November. They left several huge piles of tree limbs in my yard. I contacted them and they denied it. They came again today 01/07/2025 and cut more tree limbs and also left those in my yard. They also backed into our mailbox with their truck and then left it leaning into the road. They also left very deep ruts in the yard from their truck. I want them to come clean up the tree limbs, repair the ruts in the grass, and fix the mailbox. I also have seven 10 second videos of the truck that came today.
Business Response
Date: 01/08/2025
We are investigating this complaint and will contact the customer directly for resolution.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into the unit at ****************************************************************************** on Aug 02 2024. I was demanded to set up a prepaid account that forced upon me to pay my bill usage daily. Balance for August 2 was for ***** and August 3 was for *****. The company insisted that I owed these extremely high balances, which I am requesting documentation from Aug 2 through Aug 27, 2024 of kwh usage with explanation. Also documentation of the previous owner(s) of the property. Since the rates change for Nov thru May, my kwh has almost tripled, starting Nov 23. I would like the company to explain to me the reason why my kwh,s has become extremely high?I emailed Rigs ******(Energy auditor specialist) on Nov 24, 2024. I spoke with him over the phone Nov 25 and was told by him that I had to coincide with his schedule to meet with him on Dec 3rd. His supervisor **** **** is on vacation. Therefore I could not speak with **** **** to get these issues resolved in a timely manner.
Business Response
Date: 11/26/2024
The customer has a scheduled appointment with one of our member service representatives on 12/04/24 to discuss her account and get all of this sorted out. There is nothing we can do until that time. She has spoken with me directly and in great detail of the situation.
Customer Answer
Date: 12/02/2024

Complaint: 22602236

I am rejecting this response because:
An appointment is scheduled by their energy audit specialist Rig ******, on December 4, 2024 to come to my home. Which is inconvenient for me. He really did not explain to me why he was coming to my home. I am requesting documentation from the company, but I havent received the documents that I requested as of today for august 2 through august 27 kwh usages and the previous owner(s), before I moved into the unit so we can get this complaint resolved.

Sincerely,

***** ******
Business Response
Date: 12/10/2024
We visited the home on 12/04/24 as scheduled and the customer would not allow us to complete an energy audit. The customer receives a monthly bill and gets alerts advising her of her daily usage.
Customer Answer
Date: 12/13/2024

Complaint: 22602236

I am rejecting this response because:
Rigs ****** did come to my home with no explanation about auditing. I did weatherize my home, but the usage is still too high. I needed him to show me how to read and calculate my daily usage, but he told me just to read it everyday. I asked him to have someone to contact me about my usage for August. Someone by the name of **** did contact me, and I told him the times were inconvenient. We agreed on Monday the 9th, but he never contacted me back on the 9th, I was waiting and I haven't heard from anyone again. I really want to get this complaint resolved. Thank you.

Sincerely,

***** ******
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My electricity has been shut off I'm disabled I'm due for surgery tomorrow November 19 2024. It's been hard for me to get help and I ask for a payment arrangement I was told no. I also have a 10 year-old daughter in my home. By law it is winter time and very cold. I want a payment plan worked out
Business Response
Date: 11/19/2024
Arrangement has been made for customer and service has been restored.
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got with this company and the bill has been high ever since I don't have no late fee for next 66.dollars cent I just paid $139 to this company like why is this **** had like this every month you're always sending me a shut-off notice every month I don't get paid till the 1st I got a disability these are light bills I can't afford plus water gas and light and pay for my grass to get cut cuz they got roaches here
Business Response
Date: 11/04/2024
Good Morning,
This customer continues to pay the bill a month behind, therefore, there is a late fee each month. The current bill is $94.00 and is due on 11/12/24.
Customer Answer
Date: 11/04/2024

Complaint: 22474923

I am rejecting this response because:

Sincerely,

***** *******
Business Response
Date: 11/04/2024
Customer gave no reason for rejection of response.
Customer Answer
Date: 11/06/2024

Complaint: 22474923

I am rejecting this response because:
If I do not pay my bill in a month they will turn the gas or the lights off down here so that's a lie they give you 45 days to pay your bill in ******* ******* I don't get paid until the 1st I'm disabled so I do pay my bill kind of late but it don't be a month that's a lie

Sincerely,

***** *******
Business Response
Date: 11/13/2024
Ms. ******* pays her bills a month behind. For instance, she made a payment on 11/01/24 and that amount was actually due on 10/11/24. Her next bill was due on 11/12/24, this payment will need to be paid before a new bill is generated or she will be charged a late fee and given a disconnect date at that time. We did not receive a payment at all in October, so I believe this is where Ms. ******* got off track. As long as we receive her next payment before the next bill generates, she should be good to go. We do give our customers more than enough time to make their payments and we also offer payment arrangements if needed.
Customer Answer
Date: 11/14/2024

Complaint: 22474923

I am rejecting this response because:

Basically the bill was 30 to 40 dollars when I first got there now all the sudden the bill is 100 and something dollars I don't use their stuff for nothing because I bought me some lights off at tick tock to keep my bill low we ain't home all day I'm at planet fitness getting my workout and for the doctor and so my legs can work so I don't know how my bill is this high when I gave them a security deposit for the bill cuz she said that she didn't have never had me in her system so I had to pay a security deposit basically I can't pay my bill until the 1st which is the *** day which is on the 30th and now the bills which I don't understand how this bill is so high because we don't use it for nothing I keep my lights off because these Atlanta companies be lying about the bills I had to go through this with Georgia power Georgia power does the same thing

Sincerely,

***** *******
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From 12/17/2021- 10/01/2024 Walton EMC is our electric provider for ************************************************************************From the first bill until present day our bill have been going up and up and up. Nothing has changed in our household maybe one TV per day on stove, refrigerator, dishwasher and microwave., we have a washer dryer set that we use twice a week nothing extraordinary they should drive our bills started at $1600a month. Numerous of times asked Walton EMC to evaluate our usage and why is the bill keep going up and up. they refuse to come out and do an evaluation. We have always been in the habit of not wasting, lights will not come on until dark. All appliances were set on the minimum, how can this be happening?
Business Response
Date: 10/09/2024
This customer currently does not have any services with us in their name.
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Walton EMC back on February 14th to report the streetlight was out at the end of my driveway. It is now April 10th and they still have not repaired it. I have called back multiple times and keep getting excuse after excuse, first they need to order parts, then they need t ******************** lines. It shouldn't take 2 months to get results.
Business Response
Date: 04/12/2024
We did initially fix the streetlight back in February and the light went out again. The fuse keeps blowing so it has been determined there is a bad underground service line to this light that must be repaired. A line crew supervisor now has the order, and the work should be completed soon.
Customer Answer
Date: 04/12/2024

Complaint: 21555329

I am rejecting this response because: It should not take 2 months for a repair. This is unacceptable customer service.

Sincerely,

*******************************
Business Response
Date: 04/19/2024
This has been escalated to upper management for resolution.
Customer Answer
Date: 04/20/2024

Complaint: 21555329

I am rejecting this response because: The streetlight still has not been repaired. It has been over two months since the light first went out. This is unacceptable customer service, with no explanation offered as to why it is taking so long to resolve. I will not be satisfied with their response until the streetlight is working.

Sincerely,

*******************************
Business Response
Date: 05/06/2024
This light was repaired on 05/01/24.
Customer Answer
Date: 05/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It should be absolutely illegal to charge someone a 300 dollar reconnection fee. I can understand a late fee and a reconnection fee being maybe 100 dollars. But 300 is absolutely atrocious. I cant wait till my fianc and I switch power companies. To prey on people going through hard times. They should really call before they turn it off and offer some type of payment plan.
Business Response
Date: 04/08/2024
With the information given, we are unable to locate the account in question. However, our reconnect fee is $30.00. If the customer is being charged $300.00, that is typically a deposit amount and would be billed on the next bill.
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The last 3 months, my electric bill has gone up 40 dollars average. This company will not talk to you other than their ready answers that you are wrong. They will not listen either. They refuse to budge. They say they haven't raised rates. I am 1 person living in my home. They are padding my bill and give us no recourse. I want to stop being stolen from by Walton EMC. I called last month and this month. She says I've used alot since a few days ago. This is false billing. Please help me to resolve this and warn others of their practices
Business Response
Date: 03/01/2024
We have scheduled an appointment with the customer to go out to her home and do an ********************** audit and make sure all equipment to functioning properly.
Initial Complaint
Date:02/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother died suddenly on 7/31 2023 of a Lymphoma. Called the company to alert them that she was deceased after the power was disconnected for nonpayment. Was forced to set up an account even though I reside in **********, to take care of mother's estate and belongings. Totatlity of about 80 dollars was owed on new acct. As ********************** is a co-op my mother and myself as a beneficiary are owed thousands of dollars. Had to fill out a Deceased Patrons form and was advised by the agent that it would cover whatever balance was on my account and I would receive payment. So again, I'm owed a sum far more than what has been reported.Emailed the agent starting 10/12/23 for guidance and mailed the death certificate and form. Received no response from that period until Jan. ***** calling the number listed., but could not get anyone in the call center after waiting 45 minutes. Again I live in a separate state. Finally reached a new agent who could not explain agent's absence and tried to play it off. Having to resubmit the death cert and form, no way to track it. Additionally, my balance was turned over to collections for 80 dollars and SEVERELY dinged my own credit, when Walton owes thousands to the estate. Called now and again and have been on for 45 minutes and not been able to reach anyone. Emailed the new agent asking to speak to legal to accelerate process. Have not received any correspondence. This feels not only like bad business but quite heinous. If i do not here from anyone will be forced to proceed legally.
Business Response
Date: 02/20/2024
We have contacted the customer and are working to rectify the situation.

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Walton EMC is NOT a BBB Accredited Business.