Business ProfileforHennessy Buick GMC

I bought my vehicle through *** in *****, **. I bought the extended warranty for tires, rims and key. I made an appointment for my tires, rims and a missing key with this company on Monday 10/2 at 9:20am. I dropped off my car on Sunday night. They never called me Monday. I called 4 times, leaving a VM, leaving my name and phone number just for an update. Finally the service advisor, ******, called me back stating they couldnt find my keys, which was my fault.. I put them in the wrong box, but if they wouldve called me Monday it couldve been handled then and not delayed a day. She was on vacation and nobody took initiative to call me back smh. It took them Wednesday to call the ***************** which they told me they can only change the tires and not the rims as they are chrome and thats not covered. I wish I was told that when I bought the warranty, but whatever. They told me they will charge me for the reprogram fee of the key and I would have to call the *** I got the vehicle from instead of calling the key warrenty, they would not help me with the missing key fob.. How aggravating. ******, the service advisor, told me the car was done Wednesday but they are waiting for the warranty company to pay them and I have no deductible. She said ***** hours. I was mad it took this long, but I waited. Came in Friday and they told me I couldnt cause they still didnt pay. Refusing to give me my vehicle when I owe them nothing, its the warranty company that owes $80. They do not communicate, do not cover all warranty issues and tried making me wait. They ended up giving me my keys once I vented how poorly they handled my concerns and how horrible this is. I will not recommend this location nor will go back.