Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently attempted to purchase a vehicle from your Nissan South Morrow location, but the experience has been disappointing and frustrating. The vehicle in question is advertised online as a 2021 Nissan Certified Pre-Owned vehicle (seen 12/19/24 on ************************). However, after completing the paperwork, I was informed by **** (finance manager) and the General Manager that the vehicle is actually a Certified Select vehicle, not a Certified Pre-Owned vehicle as advertised.The online description, fine print, and Carfax report all clearly state that the vehicle is Certified Pre-Owned. This discrepancy is extremely unprofessional and raises concerns about false advertising. Selling a vehicle without the advertised warranty included under the Certified Pre-Owned designation is misleading and unfair to potential buyers.When we requested clarification, we were told that there is no policy available for review and that the certification status cannot be changed. However, as this situation constitutes false advertising, we request that the vehicle be sold with the warranty and benefits of a Certified Pre-Owned vehicle as advertised online and on the carfax. This was supposed to be a Christmas gift for my daughter and instead of this being a joyous occasion, she left the dealership in tears.

  

  Business Response

  Date: 12/20/2024

  As Mr. ****** stated he was informed that the vehicle is Certified Select not Certified. This was informed to him prior to finalizing any documentation. Our website did have the incorrect description however it was immediately informed to Mr. ****** wife and daughter, who were present, when the error was noticed. I showed and informed the family that we make every reasonable effort to ensure that the accurate information is provided, however we are not responsible for any errors on the site. I also informed his family we were willing to offer a year of maintenance for the error however we are unable to honor a 7yr/100k warranty for a vehicle that was inspected for the 6mo/6k coverage. They were also provided the inspection sheet from service the clarified a Certified Select Inspection was completed on the vehicle in question.  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2022 ***** Equinox on September 16 for $28k under the false information that the salesman claimed the car was inspected and verified in great condition(he also claimed that the car wouldnt break down & is covered under the dealership warranty. Two weeks later, the car broke down on my way to drop my son off at daycare. I had to pay out-of-pocket to have the car towed back to the dealership so they could fix it. Once I got the car to there I found out that not only did the salesman lie about the car being covered under their warranty, but that they did not address the fact that they sold me a bad car as a priority. Everyone got over on me & currently I still do not have my vehicle as they claim they are waiting for parts. It has affected my life severely any emotional and financial way I have not been able to work because , they still have my vehicle. Its been over a month that I have gone waiting to receive the newly purchased vehicle back and the managers and salesman are all stringing me along with poor communication. I told the dealership that I wanted to consider returning the car because Im currently paying $1500 in fees for a vehicle that I cannot drive. Since then, they have been dodging my calls. Im still not able to fully work because the loaner that they gave me and told me I should be grateful for is not registered to me unable to use as a drive share/ delivery vehicle. They took advantage of me 100% and I deeply regret purchasing from them for all the inconvenience they have caused carelessly. I asked if they could at least cover all the fees and include on the car for the entire month that theyve had the car and was told by one of the sales managers that its not possible and I should just be grateful to have a loaner car, the same loaner car that I cannot use to make any money and work while being eight months pregnant. Nissan South Morrow should be ashamed of themselves for praying on vulnerable women and selling crappy cars.

  

  Business Response

  Date: 10/29/2024

  The vehicle is currently at the ********* dealership down the street, and it needs a fuel pump which has been on back order. The pump is in, and the vehicle should be ready by Friday. A manager spoke with the customer a couple of days ago and informed her of the *** on getting the vehicle back on Friday. We apologize for the any inconvenience this may have caused. We did put the customer in a loaner/rental while waiting on the back-order parts to come in. We will reach back out to the customer today with more information.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan me vendi un vehculo, hicieron mal la documentacin y ahora no puedo obtener la placa y no me quieren resolver, no puedo tener un vehculo sin placa.

  

  Business Response

  Date: 11/01/2024

  We apologize about this and ask *********** (buyer) to call the General Manager at his convenience at my directly at ************. We have tried to call him multiple times with no success. Only voicemail. 

• Initial Complaint

  Date:10/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Nissan Sentra from Nissan South Morrow. The staff were great. I was then told by my salesman that if I referred people there I would get a $ 200 referral fee. I referred my friend ******* ********** to him and she also purchased a 2024 ******. I've yet to receive this fee after multiple texts and promises that I would get it. It's bad business to make a promise of a referral incentive just not to receive it. I had several other people looking for cars. I went to South Morrow because i liked the professionalism of the staff. Now i will go to the Nissan dealer near my home for service. I will not refer there any longer.

  

  Business Response

  Date: 10/22/2024

  We apologize for the miscommunication and for not keeping our promise in a timely manner. We have cut a check for the customer and they are able to pick it up at the store when ready. Please see ******* ****** when you arrive. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im only writing this complaint because i was lied to by multiple people when purchasing a car . Which really ****** me off because people would do anything for a sale. I was told that i would get free oil changes with my car , when calling to confirm i was then told something different saying i dont have a maintenance warranty but some type of other warranty that was never explained to me at all.

  

  Business Response

  Date: 10/11/2024

  We apologize for the miscommunication. We would like to offer the customer two complimentary oil changes to help resolve this situation. Please see Leo Spann at time of appointment if any issue occurs.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22402644
  
  I have an appointment set for 10/19/2024 at the morrow location, so when i go at 9am i will ask for Leo span. If he is not present who else can i ask for or speak to? 
  
  Sincerely,
  
  Chanelle Bristol

  

  Business Response

  Date: 10/11/2024

  Tim Henderson the service manager should also be able to help you. 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22402644
  
  Thank you so much, hopefully there is no issue. If so i will get back in touch with you on here. 
  
  Sincerely,
  
  Chanelle Bristol

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/24 I was shown a 2021 Nissan Kicks. It had not been cleaned yet, but I liked the car for my daughter. It had a bad stinch but I was assured by sales person ************** The car would be washed, waxed, detailed, windows tinted and all cleaned up. He said the car had to go through service and it was Nissan certified. On 8/5/24 Upon delivery, there was a swipe **** on one of the doors, 2 cracks in the windshield and the car still smelled horrible. It had only been washed/vacuumed not detailed. Floor mgr *** came outside and assured me he would get it all taken care of. Before leaving the lot we saw someones belongings in the glovebox including a bank card. I sent the sales person a text with pics expressing my disgust with the delivery of the car. The next day 8/6/24 the car was taken back for the detail, windshield repair and tint. We were given a rental. Picked up car on 8/7/24. Approx 8/13/24 we had to return to service because the brakes were making a noise, alignment and the car kept getting stuck in park.(given another rental) ************ said they made an adjustment. The car started malfunctioning again. Car returned on 8/2324, service mgr ******** stated nothing came up on the diagnostic report and he could not duplicate the issue. We have videos of what happens, but he said the video didnt show the issue. 8/24/24 same issue, Floor mgr *** said come in and we will trade it out. I get there that changed into we dont have anything to trade it with, then we cant justify trading it out because nothing is on the diagnostic report. Then it was, I could trade it in but due to my credit I cant get more financing. The car was just over 2weeks old and this became my issue. They clearly saw there was an issue but ** left with a car that gets stuck in park for no reason. Mgr *** had the audacity to insult me by saying they checked it out with no cost to me. The service was horrible. Whats sad is the POWER TRAIN IS UNDER WARRANTY. Couldnt upload video

  

  Business Response

  Date: 09/10/2024

  The following is a timeline on ******** *******.

  
  Purchased a 2021 Black Kicks on 8/5/24. Before taking delivery she made note of the unfavorable smell coming from the vehicle and a scratch on the side of the vehicle. I assured her to bring the vehicle back in the next day or so and I would have the detail shop take care of that.
  
  8/6/24 Ms. ******* daughter returned and the car was detailed tinted and reupholstered. 
  
  8/12/24 I received calls from Ms. ******* stating that the car was not shifting. She also mentioned that the detail team missed some documents in the glove box. I told her to bring the car in for a second detail and inspection.
  
  8/13/24-8/14/24 Ms. ******* was issued a rental while the kicks was inspected. The diagnostic report stated that the car had no discernible issues, but further measures where taken to insure the issue would not arise further. The shifter cable was adjusted.
  
   8/15/24 rental was returned smelling of weed. I asked rental department to waive customary fee as a favor. They complied. 
  
  8/16/24 Ms. ******* called again stating issue had arose again. I told her to come in again for another inspection. Her daughter recorded a video of issue but video did not give best description. Another rental was issued. It too smelled of weed.
  
  8/18/24 Ms. ******* called stating she was at her wits end with the vehicle. I explained that the last time she brought the vehicle in, no codes were showing during the diagnostics nor could the **** replicate the issue. I said we could try to trade her out of the vehicle.
  
  8/23/24 Ms. ******* and her daughter came in but the banks did not approve her for a loan for any new or used vehicles on my lot or any sister lots. I told her we would reach out if anything would change. 
  
  8/24/24 she called again threatening to get an attorney. I explained that our conversation was to end at that moment but I wanted to help. I tried to explain that we were doing everything we could to rectify the situation. She stated she would document everything that was the last I heard of her.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22241847
  
  I am rejecting this response because Regardless of the number of times the car was inspected, had a diagnostic test performed, nothing showing up on the diagnostic report, the problem was not duplicated, rental cars were extended,

  customary fees waived (in which I was not made aware of) or banks did not approve me for another vehicle (the only resolution offered was for me to trade it which would in essence put the responsibility solely on me plus costing me more money) the car still gets stuck in park! The  defective "Nissan Certified" car that Nissan South sold me is still having the shifting problem it was having almost immediately after it was purchased. I have a car that I bought and depend on for transportation to work but (I never know if/when it will have me stranded) because it will not move out of park. This issue is dangerous! Nissan South did not show concern. Due diligence was not extended. The car has a defect or a mechanical issue and that should not be my problem. I have been inconvenienced by purchasing a car from Nissan South. Any components of the car dealing with the shifter should be replaced to include the transmission if it is warranted.

  Sincerely,

  
  ******** Members

  

  Business Response

  Date: 09/13/2024

  We will be happy to do another inspection of the vehicle if the customer is interested in bringing it into our shop. 

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the dealership after a car accident in MAY 2023- The day of purchase I had shortages; the shortages were fixed on throughout the entire year because of electrical damges in the car. They were very stubborn about trading in my car or providing me with the managers information. The Sales agent quit immediately after I bought my car and without honoring promises made to ensure my car was thoroughly operating. the *** Shortages were a small start, later I had random malfunction warnings and this is my second year in the vehicle- i now have an active grill shutter issue and a return of shortages in the *** Port/ front portion of my car. I asked continuously about a solution and Nissan gave me the runaround saying the dealership was locally owned. I've had to bring my car in 12+ times; Mind you I have a newborn and safety is paramount.

  

  Business Response

  Date: 09/10/2024

  We have attempted to reach the customer numerous times with no answer. We are open to trying to resolve this issue for the customer but cannot get in touch with them. 

  Customer Answer

  Date: 09/10/2024

  Nissan South Morrow has made 0 attempts to resolve the matter. 
  

  they have only reached out promoting an oil change service.

   

   Please send my contact information. They can reach me via email at

  ********************************************

  *************

  

  Business Response

  Date: 09/13/2024

  We spoke to the customer on the phone today and have attempted to resolve the issue for the customer. The customer is only interested in getting into a new vehicle at this time and due to credit, this is not possible. 

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22228023
  
  I am rejecting this response because:

  I am not asking about my credit where as it is not the reason the car failed tests or had shortages. I am not interested in a trade in where as that will not resolve the matter, only put me at a disadvantage. I relayed to *** that they should rightfully replace the car. 
  

  *** insists for me to bring the car in for damages any time a repair is needed or occurs. I asked for another option 
  based on the history of damages since purchase and because of the multitude of inconveniences that has and will further cause. 

   

  I attempted to contact him and the representative said *** would give me a call back; he has not. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/16/2024

  We have invited the customer back in to our shop for inspection and they have declined. The only way to get out of the current vehicle would be to trade it in and finance a different vehicle. The customer signed an As Is document when purchasing the vehicle. I have attached the document. We have attempted to help the customer to the best of our ability. We kindly ask that this complaint be closed. 

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22228023
  
  I am rejecting this response because:
  They invited me in for an oil change. Specifically. 
  

  i am willing to get my car inspected at the closest Nissan to me where as I do not live in that state  

  Also, trade in and finance are not the only option. 
  
  the dealership could accept the car and provide a replacement at equal value under the terms that the car was sold by the dealer with fault and mistake. 
  
  

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/26/2024

  The customer can take their vehicle to any ********************** dealership and request a warranty inspection to determine if Nissan ************* will cover any repairs. As far as getting into a new vehicle, we stand by our original response. 

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 27,2023, I had an appointment with ******* and I went to the dealership Nissan South Morrow about 10 o'clock. and met *******, we talked about the car and I said that I wanted a red car and she said that it would take her a few to find out what red cars they had and after a while she came back and said she could only find one so after a few more minutes we went for a test drive and came back and the car was about $30,000. But ******* had other customers. She came back to me with papers to sign but I didn't read anything because she was so busy. Finally hours later I had to go up some stairs to sign papers again but with financial official. They never said the car was used and it only had a few miles on it. He kept giving me papers to sign and I was hurting and sowing because it was a long day. The papers I have will show that it's suppose to be a new car.

  

  Business Response

  Date: 07/24/2024

  Like the customer stated, this vehicle was purchased in October of 2023. The vehicle is still considered new up to 7500 miles. ** the vehicle was used, the customer would not have been able to receive the special APR from NMAC. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21893579
  
  I am rejecting this response because:

  From: *********************** <***********************>
  

  I read the response from Nissan South, I only have ***** miles on the car and I don't understand the papers put in the package with different signatures that are not my signature also the price changes from the flyer is what I was to pay which is different from was agreed and why do you have as is also new don't make since overcharging me. Then you sent information to carfax saying my maintenance has expired. 

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/31/2024

  Can you please provide the paperwork in question? 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21893579
  
  I am rejecting this response because: See attached
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/05/2024

  We stand with our original response. This vehicle was purchased in October of 2023. The vehicle is still considered new up to 7500 miles. ** the vehicle was used, the customer would not have been able to receive the special APR from NMAC. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21893579
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** I know the you put my car information to carfax and they deal with used cars you put the words as is on the flyer and also the flyer price is different from what you charged me.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I want is the car in which I was told was mines and monetary compensation for the whole experience of being mistreated. I believe I should be granted that much

  

  Business Response

  Date: 04/09/2024

  The customer inquired online for a vehicle and received a pre-approval. Pre-approvals are estimates, not promises. The customer agreed to a credit application when she came to the dealership on 3/23/2024. The customer was not able to qualify for a vehicle due to minimal income and credit.

  Customer Answer

  Date: 04/09/2024

  This is where this organization is lying my credit was check and I have proof the are not being honest they tried to delete my information they owe me a car and I want my car 

  

  Business Response

  Date: 04/12/2024

  The customer completed an online credit application. She was unable to obtain financing due to minimal income and credit. Nothing was promised to the customer. 

• Initial Complaint

  Date:03/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2023 SUV from Nissan South Morrow on 3/17/2024. The finance manager was deceitful in not showing or disclosing the total amount the *** would cost, instead showed the monthly payments and term, which included ************* and Maintenance. The *** in total was greater than $9000. As signing these documents on a tablet the amount was never disclosed. All of the information was printed folded and placed in a envelope sealed with tape. Once I arrived home I opened the envelope and looked through all of the paperwork and realized the total *** was over $9000 and with everything total including the interest by the end of the term I would have almost paid double the price of the car. I have been calling and calling to cancel the contract but I have been told someone will call me back, have been sent to voicemail and have left messages but no one has responded. Just completely bad business. When I was interested in the car I had plenty of calls and texts. Now that I want to cancel a contract which I have every right to do, no one is available?

  

  Business Response

  Date: 04/15/2024

  We will contact the customer and the proper cancelation paperwork will be processed.