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Business Profile

Auto Services

Driven Import Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 12, 2024 I paid $6,266.21 to Driven Import to clear all of my faults on the dashboard and to prepare my *** so that I could provide my 16 year old daughter with a reliable vehicle. After picking up my vehicle, it failed the GA emissions test and I had to bring it back for additional maintenance. Then a few weeks later all of the original dashboard warning lights, were back on and the mechanics at Driven provided me an additional estimate to fix what they said had been resolved. When questioned, they refused to fix it and said these were new faults and I would have to pay additional money to have them resolved. When I told them I didn't trust them to pay more money to fix the issue, the mechanic became rude and began to argue about my choice of "not trusting them". The issues are still present in the vehicle and the owner is commenting lies on my review s if this is no fault of theirs but due to me being rude "me not trusting them". I need help resolving this matter because I do not want to take my vehicle back to them and a mechanical issue arises that causes an accident for any of my family members.

Driven Import Auto Care is NOT a BBB Accredited Business.

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