Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with this dealership since Oct 2024, i came to get my car repaired because of engine problems on my ******. I came back at least 5 times to get my car fixed because every time I left the lot after a service another problem would occur. The last time I was serviced on Feb3 2025 the technician ******* ***** was operating a test drive, and totaled my vehicle. At the time of accident I received a call from the Service Manager ***** ******** telling me to come to service desk. She had pictures of my totaled vehicle an made promises that the dealership would COVER my rental with Enterprise UNTIL I'm able to get a new vehicle. I was able to get the rental, however I did not receive any paperwork or return date, all I have is her word. Fast Forward till March 11 2025, I received a text from ***** saying that they aren't able to continue to cover for rental, that my insurance would have to pay. All that week I tried to get in contact with ***** because I was hoping to ask for an extension, however she was out with COVID, no one I spoke with at the dealership knew about my claim besides *****. So I had to wait until she returned to ask for an extension which was Mar 17 2025, unfortunately when I tried to ask I was already 15 days past due of returning the vehicle without my knowledge because of the 30day rental policy that I was not informed on. While I was on the phone with ***** I received a text from Enterprise stating that I have an outstanding balance of $600, and that if I don't return the vehicle within a day its going to be reported stolen. I got in touch with the lady's insurance who was at fault so they can handle payment ,she didn't have any insurance at time of accident, which I also was not informed on. Her insurance informed me that a deniability letter was sent to ******* *****. Which I never heard anything about. Now I'm without a car and $600 out of pocket. I'm the victim here but it seems like I'm the one getting screwed over the most.

  Business Response

  Date: 03/24/2025

  WE INFORMED THE CUSTOMER THAT HIS INSURANCE COMPANY WOULD BE RESPONSIBLE FOR THE RENTAL AND THAT WE WERE WORKING ON GETTING THEM TO PAY THE PORTION OF THE RENTAL WE COVERED. AND IF THERE WAS ANY ADDITIONAL RENTAL CHARGES PAST THE 30 DAY **** HE WOULD HAVE TO CALL THE AT *************** OR HIS INSURANCE. REASON WE STOPPED COVERING RENTAL IS BECAUSE  HE ADVISED US HIS CLAIM HAD SETTLED. CUSTOMER ADVISED ***** THAT HE COULDNT GET A NEW CAR UNTIL THIS ONE SHOWED PAID OFF, AND SHE ADVISED HIM TO REACH OUT TO THE ***** DEPARMTNET, THAT THEY COUDL HELP HIM WITH THAT AND HE DECLINED.

  AT FAULT CLAIM INFORMATION - 

  ********* ***** CLAIM NUMBER ********** CONTACT NUMBER ************

  MR. *************** INFORMATION WITH CLAIM NUMBER

  ******* ***** CLAIM NUMBER *************** CONTACT NUMBER ************

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Hyundai Tucson from SOUTHTOWNE Hyundai of NEWNAN three years ago. Last year started having issues with the check engine light coming on the car going into limp mode took the car multiple times back to SOUTHTOWNE where I was told multiple times that it would take 3 to 6 months to go on the engine line and that no one would provide me with alternate Transportation. I bought a brand new car thinking that I was buying a brand new car LITTLE did I know that I was sold a piece of crap!! I cannot for the life of me, understand how a business can stay in business, knowing that they have sold all these cars that have the bad motor in it and theyre not willing to provide alternate transportation for someone that will be out of transportation for 3 to 6 months while this car has to be fixed I would not recommend buying a vehicle from this dealership. The service department manager was more worried about me hurting his feelings than helping me get my car fixed and helping me get a loaner car so that I could get back-and-forth to work. Im on a very tight budget. I do not have extra money to pay in advance for a rental car. This is my first step in publicly, exposing SOUTHTOWNE Hyundai of NEWNAN at this point since neither SOUTHTOWNE the dealership or Hyundai is willing to do anything to help me get a rental in advance. The only thing I know to do now is place all of my information from every scan that Ive had over the last year on this vehicle every video that I have made and post them on TikTok, *******, and any other social media platform that I can find and think of to let people know in advance what they will get if they buy a car from SOUTHTOWNE Hyundai !!!!!Every single time that this has happened for the last year and a half Ive been told excessive engine noise that it needs a new engine

  Business Response

  Date: 01/13/2025

  Ms. ****** first brought her car in an engine issue 26DEC23   Mileage: 68435  PENDING STATUS P1326 KNOCK SENSOR CODE 
  TECH FOUND CODE IN PENDING STATE. CHECKED SOFTWARE. SOFTWARE IS UP TO DATE FOUND OIL RECENTLY FILLED. OIL FULL AND CLEAN. RESET ENGINE ADAPTIVE VALUES
  AND TEST DROVE VEHICLE TO CONFIRM PROPER OPERATION OF VEHICLE. customer  RETURNED ******* WITH ***** MILES AND WAS INSTRUCTED SHE WOULD NEED TO LEAVE HER VEHICLE FOR ENGINE  INSPECTION  AND IF ENGINE INSPECTION WAS NEED THE TIME FOR COMPLETION WAS 45 TO 60 DAYs not 3 to 6 months  AND would  NEED TO GATHER ALL OF HER MAINTENANCE RECORDS FOR ********* TO HYUNDAI. Not all Hyundai vehicles have engine issues but the ones that require engine replacement have to meet qualifier's for approval and are completed at no charge. Also at time of engine replacement customer will be provided a loaner vehicle at no cost per Hyundai of Americas guidelines not Southtowne Hyundai of Newnan's. Ms. ****** is also eligible to take her car to any Hyundai dealer in America if she deems it can get completed faster or if she isn't satisfied with what we are telling her for a 2nd diagnosis. Also when Ms. ****** calls she is extremely rude and obnoxious on the phone to staff, and makes threats of bad publicity both verbally and in writing. Ms. ****** is welcome to contact Hyundai Motor of America' s customer assistance line at ************** with any issues that she needs discussed. 

   

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on August 12, 2024. I presented them with Georgia drivers' license as well at Geogia car insurance. My brother co-signed with me on the purchase. As I was waited for the new tag registration, we find out that the car was going to be registered in *******, where my brother resides. When reaching back out to the dealership to let them know of the mistake, I was told that there was no way to fix it. After contacting **** in both ******* and *******, I was sent back to the dealership so they could fix it. After speaking with the General Manager **** ********* and manager Maverick ****, there was still nothing they could do. I was forced to drive to ******* to get my car registered being that my temporary tag was about to expire. With doing this, not only did my car insurance increase substantially, registering it in ******* was much more. Days later, I get a call from ********, a worker from Southtowne Hyundai dealership stating that she was able to get my deal fixed and I had a Georgia tag on the way to my house in *******. I now have my car registered in two different states because lack of communication with this dealership. I am now waiting for ******** to let me know the next step being that she was able to get the paperwork updated so my new vehicle can be registered in the state that I live in. This has been the absolute worse process purchasing a new vehicle with this dealership. And the lack of care and concern from both **** and Maverick, managers at this dealership.

  Business Response

  Date: 09/30/2024

  The registration has been updated for the State of *******. Customer has been instructed to turn their tag into ******* and the vehicle will no longer be registered in both states. Multiple team members have spoken to customer throughout the process and provided plenty of assistance, care and concern. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Southtowne Hyundai refuses to honored their lifetime Guarantee on 2012 hybrid battery.They want me to pay the $8000 battery Replacement Price.I am a senior citizen and they have had by car for over 2 weeks and are refusing to give it back.I have no other transportation.I have not yet consulted an attorney. But I intend to pursue This matter.

  Business Response

  Date: 09/16/2024

  Customer does not need a hybrid battery the  code was for emission check. software update cleared up the  issue and cust was available to get emission certification and was informed. Now looking at a/c issues for customer 

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ****** and myself bought a 2022 Hyundai ****** in October 2023. We love the car and agreed on a price and paid cash,even though they wanted us to finance. When we had completed our paperwork and they had cleaned the car we prepared to leave. ******, the manager gave us A key. We asked for the second key and ****** said there was only one. We explained that wasnt acceptable. After he hesitated awhile he went into the office. He returned later saying he would arrange for someone to contact us about providing us a second key. We are in our 70s I am handicapped and my wife broke her ankle and could put no weight on it for several months. We waited patiently to hear from them and heard nothing. Finally about a month ago I contacted them and was told by ***** that she would talk to a manager and get back to me shortly. Nothing. I have had this conversation with ***** several times and still nothing.I feel we are getting the run around about getting this promised second key. I am contacting you so that maybe you can get involved and get a response from them. We are elderly and really not able to try to find a key if something should happen to the one we have. Thank you for any help you can give us. *******************

  Business Response

  Date: 08/03/2024

  Manager reference in the compaint is no longer with the company. New team member will reach out Monday to set up an appointment for a key. 

  Customer Answer

  Date: 08/09/2024

  I am responding because in your text you said if you didnt hear from me in 7 days you would assume the complaint is resolved. We heard from Southtowne Hyundai on Mon. Aug. 5th and they said they had ordered us a second key for our 2022 Hyundai ******. We have heard no more. I will notify you as soon as we receive the second key. Please do not classify this complaint as resolved at this time. Thank you for your continued help in resolving this issue.

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  Complaint #******** has been resolved. Please mark as such. Thank you for your help in resolving this matter.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appt 4/2/24 to take my car in to Hyundai of ************** because I been dealing with a noise. The first diagnostic was they thought it was the motor and that it need to go through barren which I was #** so Hyundai Corp towed ************************************************ where the barren test was to be done. It sat for a month and no barren check was done. I had to call to see if it was ready. They came up with four cosmetic issues so since Hyundai of Newnan said it was the motor I had it towed back. Once it got back to Hyundai of ****** they did the barren and found out it wasnt the motor. I had been in a rental car for three months believing it was the motor. The service tech ***** told me if her tech was sending it to barren she guaranteed it was the motor. Once the report came back they said it was the converter which was on back order for 1 month. Once they put the part on my car it still made the noise. I went to pick my car up twice and each time they stated they fixed the problem. I and out of three months of rental which Hyundai Corp is reimbursing me because they felt like I was mistreated. I have tried to speak to the general manager but he keeps passing me off to the director of service who keep making up things wrong with my car. They now want me to come pick my car up because because they are saying they didnt work on the suspension. They didnt work on the converter but they replaced it. I live over 1 1/2 away so I had it towed because that was my only means of transportation and no light or loss of power to my car. I had to go by a cash car to get back and forth to work. The general manager *****************************, the director of service **************, service manager **** and ***** setrvice advisor.

  Business Response

  Date: 07/31/2024

  ******************* had her car towed in and said she heard a noise upon acceleration. She mentioned she did not think it was the suspension because she had work done elsewhere and they supposedly replaced all the suspension components on the vehicle. The vehicle has over ****** miles on it and her last visit here at Southtowne ****** was 09MAR2020 and Mileage: ****** .Also her car has had other frt suspension work poorly done at another independent shop prior to coming for us for help. When we did a preliminary inspect on the vehicle the shop ******* put it in line for a bearing test, which was communicated with *******************, via text and phone call. We had a heavy work load and she had originally 53 cars ahead of her. *******************, called in and started a case with hyundai and was requesting a rental. So due to our work load, Hyundai Corporate decided to send it to another dealership to do a bearing test, in which we contacted ****************** and gave her the choice. She chose to send it to *********. Their tech performed a diagnosis, and  ******************* called us back and said she wanted to have the vehicle sent back to us for the bearing test for engine failure because the other dealer wouldn't do it and that we were the only people she trusted to work on her car. So when the vehicle got back here with us, we performed a bearing test, and it passed stating engine was good. During the test drive the car wouldn't accelerate due to catalytic converter failing, we did a scan on the vehicle and found the *** of P0420 and found her catalytic converter was coming apart. ******************* was called, and was advised of our findings. She asked if there was anything we could do as far a pricing goes due to the fact her car had been there so long. So the advisor texted ******************* with a lower price of ******* + tax. and asked her if she was okay with moving forward with that repair. ******************, agreed to move forward with repairs. A copy of the text message is attached. After speaking with ***************** on 7.29.24 he agreed to have ***************** come down to drive her car to duplicate a noise she says she is hearing, also *************** hasn't been charged any expense for our time spent on her car other than the converter she approved. 

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/02/2024 I bought a car from SOUTHTOWNE HYUNDAI/******* on 04/06/2024 while I was washing the vehicle on the top around the sunroof seal I saw the robber about four Inches DAMAGED cut/deteriorated when I saw it I called the sale person *********************** 6 times and I left a message , after 2 days I called the DEALER on ************ the guy transfer me to manager to call me back , 3 hours past I called back he transfer me again in total I made 6 phone calls to be sure I talked to someone in charge nobody get back to me that day, after a total of 13 phone calls the sale manager **************** called me back on 05/07/2024 I explained everything to him even told him how can you sale me a DAMAGED CAR as a NEW CAR the car should discounted for lower price, he said he will have somebody call me back later to check the car 2 days after a woman by the name of ****** called me telling me I have to drive the car down to the Dealer which is about 70 miles one way from my house to see the Damage on 05/11/2024 I drove down there the service adviser checked the car and he said woww we are going to order the sunroof assembly to replace it one of the adviser that was checking the car said go upstairs talk to ****** the **** manager, I told ****** you cannot sale me a damage car for a new car, the car should Discounted or Pre-own, he replied if you think that way forget about it and I said to him LEMON LAW says when buy or lease vehicle the Dealer has 24 months to repair factory defect but this case is different this is DAMAGED and he said the only thing I can do for you is to trade your car if you want another car, he offered me the trade for $90,000 and my new payment will $2,669 for 4 years double what I am paying now. Even after they gave me appointment I drove down 2 times they refused to give me another car to drive back to home up to today 06/19/2024 I called ******* they told me only the **** MANAGER that can help me. On 6/10/2024 I was there still not fixed

  Business Response

  Date: 06/19/2024

  Customer bought a brand new vehicle that has a minor issue from the factory. ******* is repairing the issue under warranty at no cost to the customer. The part is in stock and ready for the customer as soon as customer chooses to bring it in. Customer will wait for a loaner vehicle which is not available at the moment. ******** requested and was given terms/figures on what trading his current vehicle would look like. 

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21871819
  
  I am rejecting this response because: I drove down there twice they set an appointment for me before I went I asked do you have a loner for me because I live 70 miles from the dealer  **************** said we're going to talk to the sale manager, I took days off from your Job to go each  time, on 6/10/2024 when I got there at that's when they told me when they have a loner they will reschedule me
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/27/2024

  We have the part in stock and are ready to compete the work under warranty. We are happy to schedule the repair and loaner vehicle for customer at their earliest convenience as long as our service and loaner schedule aligns. The sooner we can get it scheduled the better. If the consumer would like us to reach out to schedule please let us know .

   

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case number: ******** I visited Hyundai around May 5, 2024 and was told that I needed to go through the steps to determine the cause of my concern. My 2018 Hyundai Sonata was consuming oil faster than usual and I was having to get an oil change every 1500-2000 miles. We began the oil consumption testing process. I received an oil change, drove 1000k miles and came back for an re-evaluation. ******, the associate in charge of my case, stated that my car was consuming oil much faster than it used to or was meant to, and the next step was to schedule an engine cleaning-once approved by Southtowne Hyundai corporate. I received a call from ****** at Southtowne Hyundai stating that Hyundai corporate did not approve the next steps, although I am still under warranty and my car was obviously ****** consuming oil. I was provided their contact number. Upon speaking with Hyundai corporate they stated that my extended coverage did cover engine repair and replacement but they still refused and told me to file a complaint with the BBB.Fast forward to today, June 16 2024, my car is now leaking oil from around the engine at an even higher rate, requiring me to put in 5+ gallons of oil in the car weekly, for the past 2 weeks and I have been unable to once again reach ******, at Hyundai. I would like to be reimbursed for the oil that I am purchasing weekly and I need this issued addressed and fixed.

  Business Response

  Date: 06/18/2024

  The customer dropped off the vehicle on 4-30-24 complaining of oil consumption issue.  Technician verified the engine was consuming oil at a rate of 2.5 quarts per 1000 miles.  A request was submitted to Hyundai Motor America for oil consumption testing on this particular vehicle and based on the owner not being the original owner, was declined by Hyundai due to being beyond the 5 year / 60k mile warranty period for secondary owners. This determination was reached by Hyundai Motor America as they are the sole entity that can either approve or deny any warranty coverage for this issue. This was not a decision reached by Southtowne Motors as we are only the servicing agent for Hyundai Motor America. I would advise the customer to seek assistance through ********************** Motor America, as the manufacturer, to see if they are willing to help any further but this is not something Southtowne can either approve nor deny.
  While we understand the customers concerns, this decision is reached solely by Hyundai Motor America and outside of any scope that Southtowne Motors has any control over.
  This case should be directed towards Hyundai Motor America and not Southtowne Motors.
  
  
  The contact information for Hyundai is:
  Phone ************
  Email: **************************

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 Genesis **** Beautiful car until service department started routine maintenance.. car has been leaking fluid for months,A/C doesnt work,smokes from tale pipes tremendously,losing oil,hood bouncing up and down,lights on dash and more. Car has been in for routine maintenance and all these problems are known I was told I would receive a call and a loaner have yet to hear anything.I have many pictures and video.

  Business Response

  Date: 03/26/2024

  Spoke to ******************* today via phone  3.26.24 and went over the issues she is having and instructed her the **** Service advisor will be contacting her tomorrow in the AM 3.27.24 via text to arrange pick up of her vehicle to get

  the issues addressed for her. She was in agreement with the plan of action!

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted via, an obviously fake email-styled advertisement mailer, conveniently a day after it's final offer (which is a typical move scammers us to make people panic and make poor decisions), about someone looking for a vehicle in an incredibly narrow year range, that I just happen to own. I have not ever reached out to attempt to sell, nor have I been attempting to sell my vehicle. The fact that such specific information, such as my name, address, and vehicle information is known to an organization which, apparently has a poor reputation, is causing me extreme distress. Even when I do browse online I do so anonymously. The fact that information about me looking at new cars (which are not Hyundai) could be known is troubling enough, however for someone to know so much about me when I've not even looked into, searched, nor suggested selling my vehicle leads me to believe there is likely a level of illecit, possibly malicious, information harvesting being employed that merits investigation. Regardless of the tools used, or any privacy policies they may have (which I'd imagine also are as shady as their other dealings), I've never visited their site, nor would I have need, this I could not, nor would not be bound by their terms and conditions.

  Business Response

  Date: 02/27/2024

  This customer has never had a service repair with Southtowne Hyundai in ******, nor Southtowne Hyundai Riverdale, or Southtowne ********* ****** .  We have no contact info based on complaint name or phone number in our database to produce any such solicitation