Business ProfileforWarrior Restoration

This company charged me triple the cost it should have been to clean up my kitchen after my dishwasher leaked. It was over $13,000 just for the clean up. The line items for the water mitigation were over the top. The customer pays a ***** fuel charge for the workers to come to your house everyday, ****** for power that is my power, ****** negative air fan, Power distribution box, etc. The bill was so high it got flagged with my insurance company and they had to dispute many of the charges causing months of delay while I did dishes out of the bathtub. I had enough of Warrior. I fired Warrior and hired *******. They were amazing. The gentleman that came out from ******* said that Warrior should be ashamed of themselves charging that much. ******* completed the job before Warrior even got paid by the insurance company. I would never use this company!!

We were not fired from this job. We were contracted to perform a mitigation only. We completed the mitigation and were paid for doing so. We perform all jobs to IICRC standards and bill as work is incurred, providing all documentation to support the charges. The insurance company attempted to not pay for the mitigation based on the correct category and class of the loss. We made many attempts to contact State Farm to expedite the payment process and they were unresponsive. The first series of these attempts occurred on 1/19, 1/23, 2/2, 2/9. It was not until 2/27 that the insurance company requested revisions to the invoice, more than five weeks after the mitigation was performed. We obliged promptly. We then attempted to contact the insurance company again on 3/8, 3/15, and 3/21, again with no response from State Farm. The customer was copied on all of these attempts. As a courtesy, we provided a reconstruction estimate to the customer at no charge. We were never contracted to provide reconstruction services. Though the insurance was dragging its feet on paying the mitigation, it approved and released funds for the reconstruction based on the very same mitigation invoice it was supposed to be disputing. Insurance companies do not approve, nor pay for work that is not warranted. Our notes indicate the customer was very frustrated with her insurance company, and understandably so. We have both written and recorded verbal correspondence to this effect. It is incongruent for the insurance company to quickly approve a reconstruction estimate, but not approve a mitigation invoice based on the very same scope of work. The insurance carrier should have approved a temporary sink be installed by a licensed plumber. There is no reason the customer should have been washing dishes out of her tub. This appears to be another instance of State Farm not taking care of its customer in a timely manner. We do charge a $25 gas charge as gasoline prices have increased all small business costs, and unfortunately, insurance company pricing seems to consistently be about six months behind market rate; however, this cost is never passed onto the policy holder. As far as the electrical power use, we dont charge for use of a customers power or the increase the customer may see in their electric bill. That power increase is part of the loss and the insurance company should reimburse the customer for this cost. It seems that the insurance adjuster should have communicated this to the policy holder. Its part of indemnification and making the customer whole.The $167 charge for air scrubbers is for two of them at $83.51 each. They are used for the protection of the indoor air quality of the home. Why the customer would not want this or think this is part of the loss is beyond our understanding. This is very clearly spelled out as proper protocol according to the ****** which dictates industry standards. And again, this charge while valid is never passed on to the home owner. The home owner did not pay one ***** out of pocket for her mitigation. It is always our desire to perform mitigation in a proper manner and educate adjusters along the way, as needed. This is never done at the expense of the home owner.