Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without a washer , which is included as part of the lease agreement for over three months. My original work order was opened around the end of April 2024 . 3-4 more work orders have been requested for the same matter because the maintenance team has not fixed nor replaced my washing machine I have gone in to speak to both the assistant manager and the resident services member and neither have resolve the issue but rather tell me that they are looking into it and will resolve it as soon as possible I have now spend over $180 out of pocket going elsewhere to wash my clothes. In our latest email exchange they explained they are working on nothing but emergencies and that excludes appliances but I witnessed them moving a brand new washer and dryer into the unit next to me and replace a stove on the unit across from me. I have attempted to be understanding and this time even told them if they cannot give me an ETA then I will take a credit for the amount of money I will once again have to go spend . I have even gone as far as telling them I will replace my washer myself and negotiate my lease per month being less since they are not providing me with what they should be. ********* capital management, the company managing this complex has also not called back and given the track record of how they have handled this so far I have no faith that I will see a credit nor receive a washer in reasonable amount of time.

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canopy glen is an apartment complex. The fixed zero maintenance issues during the entirety of the lease. Broken dishwasher, washing machine, dryer, air conditioner, and shower from the moment of move in to the moment of moving out.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I would like to express my concern regarding the communication at this apartment complex. I was supposed to move in April 30th, 2024 but advised them I will be moving earlier in the month close to April 19th possibly if they found me a first floor unit, all black appliances. Upon looking at the constant negative reviews I am starting to feel the same way especially with the communication. I was supposed to be contacted if a one bedroom, first floor is available as i was approved for apartment 118 which is on the 3rd floor and i do not like that. i am upset and was working with **** who was cool but then no one got back to me if they found me a unit on the 1st floor due to family members not being able to walk stairs. I was promised I would be accomadated but here we are close time and never heard back. At this point, I want my money back for the application fee and admin of $100 ASAP and a check refunded to me of $2000 so i can find a place in case you all do not have anything for me. I understand my emails may have been alot since it is only so much you can do in the time frame before moving as we started the process back in feb but as far as following up no one answers the phone at all. i am in need of answers, and assistance or i am going to report higher and higher. I want my money back and to be compensated here it is mid march and i am going to be homeless playing with these ppl...

• Initial Complaint

  Date:01/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of canopy Glen in November 2023. I made sure to pay off any balance I had and my account was closed with a zero balance. To my surprise today 1/28/24 I get an alert that my credit score went down because this company sent me to collections for owing $263 which I do not know anything of. I was not notified of owing a balance, no mail was sent to my new address which I gave them before my account was closed. No phone call or email notifying me that I owe anything. They also did not send me the final details of my account, they did not provide my security deposit so I want to understand exactly why they sent me to collections what is the $263 charges for. I need them to send me itemized bill of exactly what they claim I owe and why I was not notified. To make matters worse the collection agency also did not contact me to notify me of owing anything which now shows negatively in my credit report.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out the application, paid $200 in fees, in search for an apartment to move closer to work. I requested move in date Sept. 1. the management staff member told me that she have 2 bed and 1 bath available for Sept. 1. after my application process was cleared with income verification and background check. the management staff told me that my apartment won't be available until Sept. 8. I refused in respond because I had checked out my current resident on Sept. 1. back and forth, with number of phone contacts and hours wait on phone line, the management staff told me that she don't have anything until Sept. 15. I have 2 young children and we are about not having a place to live cause by poor management. I'm beyond upsetting and don't know how to explain this ordeal with my children.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at Canopy Glen. I have had issues with them for day one. For starters they got my move in date wrong so i had to stay in a hotel for a week without any compensation. When I moved There were so many maintenance issues from the ** not working, the toilets not working, ceiling fan broken, blinds missing, washer broken, outlets not working, lights and light covers missing, and the apartment was filled with bugs. Only the major issues were fixed after 3 weeks. My mailbox lock broke Friday July 31, 2023. I went to the leasing office multiple times to always get the rub around I even email and didnt get a respond. I decided to try to go to leasing office again August 14, 2023 because consistency is key. I was told that they have more important work orders a head of mines and they will get to it when they can. When I kept pressing the issue because at this point its been over a week and I cant even safely receive mail. I was told that they will not continue to speak to me about this situation and they also refused to help me. I am utterly disgusted by the manager and work order coordinator behavior and it is very disappointing that they feel that my mailbox being open for anyone to come and take as they please is very distasteful and unprofessional . The staff do not have the residents best interest. I am not safe or comfortable at home. I pay my rent on time and the leasing office can not even take my maintenance issues seriously. I dont believe I should continue to pay rent if I cant not get things fixed in my apartment or mailbox.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A/C and dryer stopped working 5/14/2023 it took them TWO months to fix the maintenance issue both the A/C and the dryer went out again 7/16/2023 I called the leasing office the following day and spoke to someone who advised they would let maintenance know its 7/27 and no one came to check or bring a portable unit the current temperature outside is 94 degrees

• Initial Complaint

  Date:07/03/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June28th, I made a call to the emergency line regarding our air unit going out. The automated service advised it is an emergency when outside temps reach 80. It was well above 80. June29th I had not received a call/text and called the office. I was told several units were out and I could not be provided with an update on when it could be fixed but a work order would be entered for me. I sent an email after that call to what I would later find out is an email box that is not being monitored. Later I decided to go into the office. ****** advised me they were currently working on other units that had been out for WEEKS and no work order was entered for me. Upon leaving, maintenance said there are 700+ units and more than half were out and they only have 2 people to work on AC units. But he said he would try to find me a portable AC Unit. Still no portable unit or email response or fixed air. July2nd i sent another email to the correct address advising my home is registering at ************************************************************ text. July 3rd I go back into the office to be told there is still nothing they can do and they still have units that have been out for weeks. Temperatures have been 85 plus and are expected to rise. Im still also waiting for my leaky ceiling to be fixed from over 2 months ago. And for the lights to be replaced in my kitchen and dining room. My neighbor currently cooks using a lamp because she also has been waiting for lights to be replaced. This is a rather large complex and the management and maintenance is sub par at best. ***** never work, trash EVERYWHERE, roaches everywhere, requests take months to be completed or are not taken serious until you go into the office. For the amount of rent paid this is absurd. I was told by maintenance the previous company had not been servicing the units causing several to fail. That is up to property mgt to make sure all units are in working condition per the lease agreement.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at Canopy Glen on March 24, 2023 for an unit that would be available for move in on May 15, 2023. Since completing the application and being approved communication between my assigned leasing agent and I has been stringent. I have had to go to the property multiple times in person due to the lack of communication to receive the correction information needed to move forward with moving into the unit. I was not able to do a walk through of the apartment until five days after my original move in day was established. Upon going to the leasing office on Monday, May 15, after not receiving further instructions I was informed the day of that my move in date would be changed. The new date first changed to May 17, then to May 19. On May 19, I asked to do a walk through of the apartment in which I was told I would have to submit a cashier's check for the deposit and sign the lease before I could do so. I did not agree to those terms because I did not want to sign a lease and pay for an apartment I have not seen. Once I toured the apartment I noticed water pooling on the bathroom floor and ice coming through the drywall inside the closet. I refused the unit due to the water and damage present. I asked for my admin fee back since the unit I was set to move into was no longer available due to the damage and they told me I cannot get my money back. I would have to either accept the unit with the damage or I would have to wait until after the 4th of July when another unit becomes available.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting for my washer to be looked at since 08/03/2022. I have sent multiple maintenance requests, called into the office and went into the office where each time I was told that someone was coming to fix my washer. The last day someone was supposed to show up was 08/16/2022. I went into the office today 08/18/2022 to see if I can get a credit because its to the point I have to go pay money out of my pocket to wash my clothes because of their continued lies. I was met by the assistant manager, black lady (not ***) who is very rude and unpleasant who advised that they dont give credits for anything although they demand your rent monthly. They have also sent emails stating that they are going to power wash the breezeways of the apartment buildings which was supposed to take place in July. This place is complete filth. If my rent is paid monthly on time then the expectation is for you to take care of your tenants. Approaching your tenants with an attitude due to your negligence is very unprofessional.