Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I'm in a process of buying a home , the mortgage company pulled my report stating I owe Ashworth College $1,179.00 the account was open Jan 10, 2019. I went to Ashworth High School 2009-2010 and graduated and completed all work in a month of 2009 but you don't graduate til you pay the fees and I graduate Feb 27 ,2010 . I am a mother of 4 living in a 2 bedroom home with a disabled child that's trying to own a home customized to his needs for a ramp and etc. I haven't been back to Ashworth since I graduated the high school courses . The collection was sent to Ability Recovery Ser and the Account showing as D62622XXXXX on my Equifax and TransUnion Credit Report . Please remove this Account off my credit Report .
Business response
09/16/2021
Business Response /* (1000, 5, 2021/09/03) */ BBB Case Number: XXXXXXXX Student Name: ******** ***** Student Number: ACXXXXXXX To Whom It May Concern: I welcome the opportunity to address Mrs. *****'s concerns. Mrs. ***** enrolled into the Early Childhood Education Associates of Science on August 15, 2015 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement. As of September 3, 2021 Mrs. ***** has completed 60% of the semester. Per the Enrollment Agreement Mrs. ***** voluntarily signed if a student is over 50% completed with the semester's curriculum, they are responsible for the entire liability of that semester. All cancellation terms can be found on our website at https://www.ashworthcollege.edu/admissions/tuition/refund-policy/. Mrs. *****'s account has been sent to collections multiple times, most recently on 01/09/2019. We have made multiple attempts to contact Mrs. ***** regarding resolving this balance. If Mrs. *****'s account is in a cancellation status, the liability will remain the same as keeping it open. On September 3, 2021 I closed out the account per this complaint. Mrs. ***** will owe the liability on the account. I will follow up with Mrs. ***** Directly. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely, Lacie ****** Escalation SpecialistInitial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I enrolled at Ashworth College on May 1 2021 and have completed 9% of my program of study (proof attached) per my enrollment agreement I am entitled to withdraw and receive a refund of my tuition less 10% and the registration fee. Their support agent Kesha is trying to force me to pay them an additional $750 on top of what I have already paid in direct violation of my enrollment agreement. I refuse to pay it. Im not looking for any money back but I wish to have my enrollment cancelled and not owe any further money going forward.Business response
09/16/2021
Business Response /* (1000, 5, 2021/09/01) */ BBB Case Number: XXXXXXXX Student Name: ********* ****** Student Number: ACXXXXXXX To Whom It May Concern: I welcome the opportunity to address Mr. ******'s concerns. Mr. ****** enrolled into the Early Childhood Education Bachelor of Science on May 1, 2021 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement. As of September 1, 2021 Mr. ****** has completed 80% of his semester, per the enrollment agreement he voluntarily signed on May 1, 2021, this will be charged at 100% tuition. The tuition for semester one is $1399.00. To date Mr. ****** has paid $559.00. His last payment was made on August 1, 2021 and his first request to cancel was on August 31, 2021. If Mr. ****** were to cancel, he would be responsible for the non-refundable fees, registration fee and 100% of the tuition. Cancellation terms can be found on our website as well as on the contract Mr. ****** voluntarily signed. At this point, Mr. ******'s account has not been cancelled. He may continue with his studies and monthly payments. If Mr. ****** wants to cancel, he may contact Student Services at X-XXX-XXX-XXXX. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely, Lacie ****** Escalation Specialist Consumer Response /* (3000, 7, 2021/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have only completed 9% of my program and I requested cancellation on the 27th in ticket XXXXXXX Your "school" took 5 days to respond and even then only after I initiated a live chat. Also according to your representative Kesha I must pay a $750 cancellation fee. That is NOT happening. Business Response /* (4000, 9, 2021/09/03) */ BBB Case Number: XXXXXXXX Student Name: ********* ****** Student Number: ACXXXXXXX To Whom It May Concern: I welcome the opportunity to address Mr. ******'s concerns. Mr. ****** enrolled into the Early Childhood Education Bachelor of Science on May 1, 2021 by submitting a signed enrollment agreement and down payment. As of September 3, 2021, Mr. ****** has completed 80% of the semester. Mr. ******'s portal has a progress bar that shows the percentage completed for the entire degree. Students enroll into one semester at a time. The enrollment agreement does provide that information and states if a student is over 50% completed with the semester's tuition, they are responsible for the entire liability of that semester. All cancelation terms can be found on our website at https://www.ashworthcollege.edu/admissions/tuition/refund-policy/. If Mr. ******'s account is in a cancellation status, the liability will remain the same as keeping it open. On September 3, 2021 I closed out the account according to Mr. ******'s request. Mr. ****** submitted a ticket requesting to cancel on August 27, 2021. This ticket was responded to on August 31, 2021. Mr. ****** will owe the liability on the account. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely, Lacie ****** Escalation SpecialistInitial Complaint
08/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I would like for it to be removed from my credit report it's on my report as open and it's closed I couldn't pay it due to Covid and having a new born babyBusiness response
09/16/2021
Business Response /* (1000, 5, 2021/09/01) */ BBB Case Number: XXXXXXXX Student Name: ******** ******** Student Number: JMXXXXXXX To Whom It May Concern: I welcome the opportunity to address Ms. ********'s concerns. Ms. ******** enrolled into High School Diploma on 09/09/2015 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement. As of September 1, 2021 Ms. ******** has completed 10% of the program. The last exam completed was on 07/24/2018. Students are given 3 years to complete the program with the option of extensions. Due to defaulted payments, Ms. ********'s account has been sent to a third-party collection agency multiple times. To date Ms. ******** has not requested to cancel the account. Per this request I have cancelled the enrollment. Ms. ******** will be responsible for the non-refundable fees, registration fee and 10% of the tuition. Cancellation terms can be found on our website as well as on the contract Ms. ******** voluntarily signed. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely, Lacie ****** Escalation Specialist Consumer Response /* (3000, 7, 2021/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've called several times and they told me the account can't be used and that it's with a third party collection I ask for it to be canceled it's been 3 yrs now I even s not them a letter based on what was going on in my life being abused by my ex fiancé and still nothing Business Response /* (4000, 9, 2021/09/03) */ BBB Case Number: XXXXXXXX Student Name: ******** ******** Student Number: JMXXXXXXX To Whom It May Concern: I welcome the opportunity to address Ms. ********'s concerns. Ms. ******** enrolled into High School Diploma on 09/09/2015 by submitting a signed enrollment agreement and down payment. I am truly sorry to hear about the difficulties Ms. ******** has been facing. I did another review of the account and we do not have any prior requests to cancel. I have cancelled the account now, however, the liability based on the contract will remain due. This balance is with a third-party collection agency. Please contact the agency directly to arrange payment. Terms of cancellation may be found on the student Enrollment Agreement as well on our website at: https://www.ashworthcollege.edu/admissions/tuition/refund-policy/ Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely, Lacie Zender Escalation SpecialistInitial Complaint
08/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I enrolled at this school for the convenience and the fact that I could pay what I could afford. I only went for 1.5 months and then couldn't continue. I noticed that I was being charged late fees in excess of over 30 dollars and I didn't know that i could end up paying 1000 for a program that was 700 when I signed up. I haven't gotten any materials or logged on. I don't see how I am not only being charged for a diploma that I didn't finish but they are reporting on my credit'"�. I didn't sign anything saying I would pay them even if I didn't finish it. Now they claim I owe them 800. This school is the worst there is no help but they want you to pay and we in a whole pandemic. I got life and bills. Paying yall for something I didn't finish isn't in the forecast. I never agreed to the harassment that this company is subjecting me too. I thought you pay if you use the service not pay even if you don't. Worst school I have ever experienced!Business response
09/09/2021
Business Response /* (1000, 8, 2021/08/31) */ BBB Case Number: XXXXXXXX Student Name: ******* ***** Student Number: MCXXXXXXX To Whom It May Concern: I welcome the opportunity to address Ms. ***** concerns. Ms. ***** enrolled into the Medical Billing and Coding Career Diploma on December 25, 2020 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement. As of August 31, 2021 Ms. ***** paid a total of $225.00 towards the liability of her program. Ms. ***** completed 20% of the program's tuition. Ms. ***** agreed to make monthly payments on the program to pay towards the liability she would owe. Ms. ***** enrollment agreement states that if a payment is more than ten days late, a late fee charge of $10 will be added to each invoice. Ms. ***** completed 9 exams with the last exam submitted on March 25, 2021. The material Ms. ***** completed to this point was online only. Later in the program, physical textbooks would be provided on Billing and Coding directly. Per the enrollment agreement Ms. ***** signed, students are required to notify the school with their intent to withdraw. Due to defaulted payments and the accounts open status Ms. ***** was sent to third party collection agency for the full program tuition. If Ms. ***** were to cancel, she would be responsible for the non-refundable fees, registration fee and 25% of the tuition. Cancellation terms can be found on our website as well as on the contract Ms. ***** voluntarily signed. As Ms. ***** indicated she was not continuing with program, the account was closed according to the contractual terms on August 31, 2021. Ms. ***** can reach out to financial services in order to settle her financial liability. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely, Lacie ****** Escalation SpecialistInitial Complaint
08/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Ashworth college is charging me half of the tuition fee to cancel my program and I have only done the orientation part of the program.Business response
08/31/2021
Business Response /* (1000, 5, 2021/08/20) */ BBB Case Number: XXXXXXXX Student Name: ****** ****** Student Number: PTXXXXXXX To Whom It May Concern: I welcome the opportunity to address Ms. ******'s concerns. Ms. ****** enrolled into the Pharmacy Technician Career Diploma on July 13, 2021 by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement. Ms. ****** called to inquiry on withdrawing from the program on August 19, 2021. Ms. ****** was advised that she was beyond the initial grace period. Ms. ****** was advised of her terms according to the Cancellation and Refund Policy she agreed to. Ms. ****** stated she would not pay the terms she voluntarily agreed to. Ms. ****** was asked if she wanted to continue with closing the account out. Ms. ****** stated to close out the account. The Advocate confirmed the cancellation and confirmed with Ms. ****** that the contractual terms were provided to her. Ms. ****** will owe the liability according to her terms. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely. Andrew ******** Sr. Escalation SpecialistInitial Complaint
08/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In August of 2015, I started a Floral program with Ashworth College, 2 days after I signed up, I was laid off from my job. I notified the school that I could not continue due to the job loss. It was within the time period where you could cancel. I assumed everything was fine, and thought nothing else about it. Then in 2018, it was placed for collection on my credit report. I was for 876.00. I never received any lessons from them, and I have heard so many of the same stories, it seems they have a terrible reputation in billing and trying to collect money they are not owed. This is reflecting negatively on my credit, and I will continue to dispute it. I am requesting this be removed from my credit report.Business response
08/31/2021
Business Response /* (1000, 5, 2021/08/17) */ BBB Case Number: XXXXXXXX Student Name: ****** ***** Student Number: FLXXXXXXX To Whom It May Concern: I welcome the opportunity to address Ms. *****'s concerns. Ms. ***** enrolled into the Floral Design Career Diploma on August 26, 2015 by submitting a signed enrollment agreement and down payment. As of August 17, 2021 we are not showing a cancellation request from Ms. *****. Our Financial Services department spoke with Ms. ***** on November 3, 2015. During this call, Ms. ***** stated she would call back to cancel. Due to defaulted payment's, Ms. *****'s account was sent to collections. As an act of good faith, I closed Ms. *****'s account with a zero balance and removed from collection. Ashworth College does not report on credit reports. Ms. ***** will need to contact the collection agency directly in order to amend her credit. Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at (XXX) XXX-XXXX. Sincerely. Andrew ******** Sr. Escalation Specialist
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
143 total complaints in the last 3 years.
51 complaints closed in the last 12 months.