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Business Profile

Credit Union

Associated Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with associated credit union, I do not have a contract with associated credit union, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/27/2025

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ******-*****-****** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email of March 26, 2025.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a $28 balance in my account I had two pending checks, this bank decided all of a sudden to put a hold on every check I deposit for 3 to 5 days. Never bounced a check with them before when I first opened the account they were deposited immediately All of a sudden they need to put a hold on it. I was going to be making a purchase from ******* that was about $170. I deposited money from my cash app to make the balance in my account the amount that I needed because it was showing my two checks as available balance. Had I known that they were lying I would have deposited more money from my cash app however it said I had enough to cover this transaction. Then they go and charge me a $30 NSF fee, if the money is not available until the checks clear then they should not have that listed as available balance. That is on them not on me. This is by far the worst bank that I've ever dealt with the worst bank my daughter has ever dealt with she's already cleaned out her account and I printed out the form for her to close her account I guess I'll be making a copy of that form for me to close my account too. I have never once bounced a check with them even if I have enough money to cover the check I deposited they still hold it for 3 to 5 days That's ridiculous. And unacceptable, if this is not rectified I will blast them all over the internet.

    Business Response

    Date: 03/27/2025

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ******-*****-****** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email of March 26, 2025.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:03/19/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Associated Credit Union. I do not have a contract with collection agency trying to collect this amount from me. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/20/2025

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ******-*****-****** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email of March 20, 2025.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

    Customer Answer

    Date: 03/20/2025

     
    Complaint: 23089138

    I am rejecting this response because:

    Sincerely,

    *** ******

    Business Response

    Date: 03/21/2025

    We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement per the ******-*****-****** Act and 10 CFR 1016.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute an unauthorized account that appears on my credit report. I am a victim of identity theft and have already filed a formal complaint with *****************. The following account was opened without my authorization:Associated Credit Union Opened Date: 05/20/2021 These accounts are fraudulent, and I request that the BBB assist in expediting their removal from my credit report. The ongoing damage to my credit standing as a result of these unauthorized accounts is unacceptable, and I am seeking your help in holding the responsible parties accountable.

    Business Response

    Date: 09/30/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ******-*****-****** Act and 10 CFR 1016.  Therefore, we deny each and every statement or allegation in your email of September 25, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:09/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** customer service. Spoke to someone named ***** or *****.Question. Could you verify the transaction I made today?Per ***** on Monday September 16, 2024. There is no record of a transaction O made today.

    Business Response

    Date: 09/17/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ******-*****-****** Act and 10 CFR 1016.  Therefore, we deny each and every statement or allegation in your email of September 16, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:09/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Associated Credit Union. I do not have a contract with ****** ******** Law Firm PC. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/23/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ******-*****-****** Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email of September 6, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,For the last few months the credit union has been going through a **** conversion. This conversion has impacted several members credit by reporting of balances on settled accounts, reporting bankruptcies that have been dismissed or discharged, reporting balances that are over 7 years old. These members credit scores have dropped and one member was not able to purchase a home. These are very serious violations and should be addressed immediately. We're talking about 14 million dollars in balances.

    Business Response

    Date: 09/09/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email of September 5, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Child support payments were deposited in this account (2014) and account is closed and I was told that they cant see the account information I went back to child support and the payments were not returned so Im looking for the money

    Business Response

    Date: 08/09/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ************************************ Act and 10 CFR 1016.  Therefore, we deny each and every statement or allegation in your email of August 8, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

    Customer Answer

    Date: 08/14/2024

    The account with ******************** was open 2013 child support ended 2014 I was given 2014 (was they could only go back that far)statements that shows child support payments were received/deposited into this account 

    Business Response

    Date: 08/19/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email of August 14, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several gift cards from Associated Credit Union to give out as gifts. At no point was I advised, either verbally in writing, that these gift cards carried a monthly service fee of 4.95. I attempted to use one of the cards and was told that the card had no balance. I was concerned since I had never used the card and didn't understand why brand new cards had no balance. Furthermore, since I had no balance, there was no indication of any transactions on the account. I had to contact customer service to find out that there is a monthly fee of $5 charged. This fee had never been charged in the past and if it were, no one would purchase these items since the fees would eat into the purchase price. I contacted the credit union who apologized but stated that the gift cards carried a non activity fee. Had I known this change was in affect, I would never had purchased them and would have given cash as gifts instead. I told them that they should have made these policies clear when they sold the cards and insured understanding with the policies.

    Business Response

    Date: 08/02/2024

    Thank you for your email.  We can neither confirm or deny that the person noted is a member of Associated Credit Union; and we cannot respond to any other statement in your email per the ************************************ Act and 10 CFR 1016.  Therefore, we deny each and every statement or allegation in your email of July 30, 2024.  If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over Associated Credit Union, he or she is free to do so.  If the person in question is a member of Associated Credit Union, we will respond to them directly as required by applicable laws.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a car loan through associated credit union, i fell behind in car payments due to an injury at work. I stayed in communication but they refused to take my payments die to it not being paid in full amount.

    Business Response

    Date: 07/09/2024

    Thank you for your email notification. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email dated July 9, 2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.

    Customer Answer

    Date: 07/09/2024

     
    Complaint: 21959004
     
    For the past few years, I have held a consumer/auto loan with Associated Credit Union. Maintaining open communication with the company. Due to a work-related injury, I was put on light duty, resulting in a significant loss of income. Rather than making no payments at all, I started making smaller payments to stay current on my loan. As my financial situation improved and I was able to make larger payments, I was shocked to find out that a much higher amount was due each time I tried to bring my account up to date. Despite leaving voicemails and speaking with multiple representatives, I was met with firm responses that offered no assistance, and was led to believe that electronic payments were my only option and resulting in my car being repossessed. Even though I had sufficient funds in my Associated Credit Union account to cover my loan, they still refused to collaborate with me. 
    I remain hopeful that a timely resolution can be reached through a mutually agreeable payment plan or solution.

    Sincerely,

    ***********************

    Business Response

    Date: 07/10/2024

    Thank you for your email notification. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in your email dated July 10, 2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws. 

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