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Business Profile

Energy Management Consultant

Utility Saving Solutions, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted by them after I purchased a split ac system that qualified for a utility rebate. In exchange for a percentage of the refund they would handle processing and submitting everything for me, which I agreed to. I sent all of the paperwork work required and Its been almost 6 months and I can not get anyone to respond to my emails or phone calls.

    Business Response

    Date: 12/05/2024

    From: ****** ****** <******************************************************************************>
    Sent: Thursday, December 5, 2024 2:03 PM
    To: ******** ******* <*****************************************************************************>; Info <*********************************************************>; *** ******* <***********************************************************>
    Subject: Re: BBB Accreditation Suspension/Termination

     

    EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

     

     

    We are deeply remorseful that the customer was unable to reach someone.  We were unaware that our HVAC partner did not remove the rebate processing program from their website.  The result was we had a few inquiries come through after the program was effectively shut down.  The inquiries were routed to a non-working inbox.  The customer did not pay for anything as there are no upfront costs.  

     

    We are available should you have any additional questions or need further clarification as we value our certification with the BBB.

     

    All the best,

    ****** ******

    Chief Executive Officer

    Phone :855.BeGreen *************)

    Mobile: ************

    Email :***************************************************************************************************************************************************************

    ******************************

    A picture containing text, clipart Description automatically generated Icon Description automatically generated Icon Description automatically generated

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22520506

    I am rejecting this response because:
    They solicited me to help me with this and sent me a confirmation email acknowledging my request. They are correct that I didnt pay anything to them, but at this point I am no longer eligible for the rebate. I did send multiple emails as well as called multiple times to inquire what the status was. When I did call I called every extension available in their directory and was able to speak to a person one of those times who assured me they would pass my information along to the proper person and I should hear back from them within a  day. Obviously this never happened, their customer service is obviously poor and I question whether or not they processed my rebate and never paid me my portion. At this point I guess I just need to chalk this up as a learning experience and a loss ! !
    Sincerely,

    ****** *****

Utility Saving Solutions, Inc. is BBB Accredited.

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