Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the hot water side of the water line in the laundry replaced by Bardi because of it leaking. While getting my home inspected they discovered moister below that room on the garage ceiling. It was discovered that the faucets was leaking. I had the faucets replaced and got the sheet rock repaired. I spent $64.23 for materials and around $200 in labor. You guys only replaced the hot water side but both sides was leaking when the faucets were in t. Maybe we can split the cost 50/50. Just let me know. I appreciate your time. If you can send me an email address then I can email you more pictures and receipts. I can only attach 5 Mb on this entry.

  

  Business Response

  Date: 03/18/2025

  Follow-Up on Laundry Room Plumbing ************************************************** you for reaching out and for bringing this to our attention. We sincerely appreciate your patience and the details youve provided regarding the additional repairs needed after our service.
  While we initially replaced only the hot water side due to the identified leak, we understand that both sides were leaking when the faucets were in use, leading to further repairs on your end. We want to ensure we are fair in resolving this matter and would be happy to review the receipts and pictures you mentioned.
  Please send them to **************************************** and we will assess how we can best assist you. In the meantime, we have provided estimates for any further necessary work.

  We appreciate your time and look forward to working towards a resolution.

  Best regards,

  Bardi Team 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services for Bardi to fix the piping under my sink. The *** said he built everything from scratch with all new piping. This was April of 2025. It has not been a year. The piping is leaking and causing water damage. Within my kitchen. I just want the situation to be resolved without being charged all these additional fees for something that should have been fixed.

  

  Business Response

  Date: 02/20/2025

   Follow-Up on Your Recent Appointment and *********************************************** you for sharing your feedback. We sincerely understand your concerns, and I would like to take a moment to clarify the situation.
  You were originally scheduled for an appointment, but it was canceled per your request, with no reason provided.
  In regard to our recent conversation, the service charge mentioned was simply to inform you that if the issue is determined to be unrelated to the original work, a fee may apply. However, rest assured that if the problem is covered under warranty, there will be no charge for the evaluation or repair.
  Our goal is to resolve this matter for you fairly and efficiently. Please feel free to contact me directly, and I will be more than happy to assist in rescheduling your appointment to address your concerns.

  
  Best regards,
  
  Customer *********************start="1024" data-end="1027">Bardi Heating, Cooling & Plumbing

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/20/2024 *********** initially set up an appointment to have hole bored Into my yard for new waterline. I have a septic system, and no due diligence was done when communicating with the contractor. Bardi Also told me that nobody was coming on the day that the contractor showed up. The contractor showed up, and drilled two different holes through my yard, directly through my septic drainage field. Because they had no idea where my water shut off was, and since I was told, nobody was coming that day, I was not present. They bored The first hole, then pulled it back and bought another one because they had no idea what they were doing. The contractor admitted this to me. It was extremely negligent. Theyve created a septic system runoff issue that is now pooling at the bottom of my yard, and has been for two months. They have so far refused to give me a refund and have not come out and fixed the problem. They also did not tie in my sprinkler system into the new waterline when they originally came out for the project. Theyve created a much bigger problem than my initial issue with the waterline. I need to make sure they come out and fix this problem and refund me for the entire project. I want to avoid getting a lawyer for this, but that will be the next step.

  

  Business Response

  Date: 02/20/2025

  Dear Mr. ******************** you for bringing these concerns to our attention. We sincerely apologize for the issues you've experienced with the waterline installation and the impact it has had on your septic system. Please rest assured that we take this matter very seriously.
  Our Plumbing Director is currently in direct contact with you to work on a solution. We are fully committed to resolving the problem and ensuring that everything is addressed properly. Your satisfaction is our priority, and we will keep you updated as we work to rectify the situation.
  Thank you for your patience and understanding.

  
  Best regards,

  Bardi Team! 

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Bardi to come out to my home because I had and issue with water backing up in my sink. The original tech came out and snaked the line from the kitchen sink. Then he suggested I get the sewage line checked with a camera. I did that and ********* found a blockage in the line. I agreed to replace the entire sewage line. It seemed things were ok. I washed a load of cloths and a load of dishes and now my kitchen sink is backing back up. Keep in mind this was my original issue and now $9,500 later, my sink is backing back up. On top of that now my yard has a large ravine going from my walkway to the street and I'm getting a bad smell in the front yard. I need more top soil brought packed tight, leveled and more wheat straw put down. With all the $ I spent with Bardi.....I'm not happy at all.

  

  Business Response

  Date: 02/17/2025

  Mr. ********, 

  We have had you in contact with our Plumbing manager, we assure you that we will be back with more dirt and wheat straw to repack the front yard, we will be working on the ****** and setting the toilet for you, and our expert is out at the home today to see about a final resolution for the back *** you are having inside the home. Please dont hesistate to reach out to us should you have any questions. 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Bardi,This is my 3rd attempt to resolve this issue. I submitted my initial Inquiry via email on 12/29 and spoke to supervisor ******* is who yet to follow up. Please note she assured she would reach out to the technician but to date has not. See the correspondence below:Thank you for coming out to inspect my leak on Sunday 12/29/2024. The service man, ******* was pleasant and informed me that I world need to have a 24 x ************************************************************************************* my bathroom was coming from. When I scheduled plumbing visit online, I was under the impression the service fee was free. And that the leak detection would be $88. I was charged for $88 but no leak detection was completed.Per your website, it shows a free estimates are provided for leak detection and commercial security living services are charged $125. Please see the attached work orders below. I still do not know where the leak is coming from and would like $88 credited back. Further more, ******* stated since he was not able to provide leak detection and would have to return to cut the drywall to find the leak, he quoted the estimate and stated he would charge $29.99 to have the Bardi plan to have a discount for all repairs. To be quoted one thing and charged another id unacceptable! This bate and switch tactic is so disappointing abs resulted in me choosing another plumber to provide service. Thank you ******* ******- ********

  

  Business Response

  Date: 01/21/2025

  Apologies and Resolution for Recent *********************************** sincerely apologize for any miscommunication regarding your recent service. I understand your frustration, and I truly appreciate your patience.
  Regarding the service on 12/29, the $88 charge was for the service fee, as the leak was visible and pre-existing. A representative attempted to contact you on 12/28, leaving a voicemail to confirm your appointment and discuss the details. Since the leak source was already confirmed, a full leak detection was not necessary, and the technician provided an estimate to cut the drywall for further inspection. I understand that you chose to wait for your home warranty company, which we completely respect.
  We regret any confusion and, as a goodwill gesture, we are happy to offer an $88 credit towards future repairs. Please note that the service terms and conditions, including this process, are available on our website, and Ive attached a copy for your convenience.
  Estimate from Technician Findings - 12/29/2024
  Amount: $285.80
  Description:
  This estimate covers cutting a hole in the drywall behind the customers daughters bathroom shower, which is leaking into the living room ceiling. Please note that Bardi ************* does not repair drywall; this estimate is solely for gaining access to the leak so that we can further assess and provide a detailed repair quote.
  Additionally, this estimate includes a monthly Friends of Bardi membership, which offers a 15% discount on all repairs.
  
  Please dont hesitate to reach out if you need further assistance or clarification.
  Best regards,
  Bardi Team  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22832285
  
  I am rejecting this response because: Bardi, ******* technician  offered to charge didfeeebr amount of $29.99 that was not charged. 

  I was told one thing and charged another. This is unacceptable. Please credit my account the $88.00. No services were rendered 

  Please see attached  the website as I scheduled this email and the free consultation  for plumbing quote. 
  

  This is misleading sales tactic and your website is a bait and switch. 

  
  Sincerely,
  
  ******* ******-********

  

  Business Response

  Date: 01/22/2025

  Clarification ***************** Charges and Account Review

  Dear **** ********,

  
  Thank you for taking the time to respond. After carefully reviewing your account multiple times, I want to sincerely apologize if the outcome did not meet your expectations. However, I would like to clarify that the charges applied were for the service you agreed to.
  I have attached the invoice summary for your reference. The technician came out because a restoration company had already cut a hole in the dining room ceiling on the main level due to a leak in your daughters guest bathroom shower upstairs. While there was no access from underneath, the technician confirmed that the shower was indeed leaking. An estimate was provided to cut a hole in the laundry room wall on the second level for further inspection, but you decided to hold off due to your home warranty company coming out the next day.
  The technician confirmed the source of the leak, and the only charge applied was the service fee (SRC). I sincerely apologize if there was any confusion or if this wasnt what you expected. You were not charged $29.99, but instead for the service call, which is standard when responding to a problem call.
  If you have any further questions or concerns, please dont hesitate to reach out. We value your business and are here to assist you.

  Best regards,

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22832285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******-********

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two service issue with my ******* furnace I purchased from Bardi. The first issue was about a month ago when water was sitting on top of the furnace. Turns out water from condensation was leaking from the exhaust pipe and settling on top of the unit. The second issue was today when I woke up and the temp inside my home was 55 degrees. The unit wasn't running at all and the condensation pump was just running. When the tech came to the house and turned on the unit, it was back working. The tech did his trouble shooting and determined the condensation line outside froze and the unit shut itself off. The issue I have is when I first had a consultation with a sales *** and he was telling me about the unit, I should have been made aware with this particular unit I will have condensation when running the heat like I have when running the air. My old unit was 30+ years old and I didn't have condensation in the winter when running the heat. My condensation line runs outside the house. So when the tech came out today he made some suggestion on how to run the condensation line inside the home into a drain line. Well, some modifications need o be done to get that done. If I had been told in the beginning during my initial consultation before I purchased the unit I could had your installers complete that while installing my unit. Now, how my water lines runs and the unit I have...I'll have this issue every winter when the temp drops below 32 degrees.

  

  Business Response

  Date: 01/13/2025

  Customer Care Response:
  

  Good morning!

  We have scheduled a service appointment for 1/14/25 the following morning to address the customers issue. We are committed to ensuring this matter is resolved promptly and satisfactorily.

  Bardi Team

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over four months, Bardi has refused to honor its service and workmanship warranty after a water leak following their work. We have spent months in phone calls and letters seeking Bardi's cooperation. As a result, my grandmother has suffered emotionally and struggled to move around her home, which has been in disarray. Following Bardis work at her home this summer, there was a significant leak. My grandmother contacted Bardi for help. Days passed and Bardi sent a representative to inspect the property. Rather than immediately accept responsibility for the water damage and honoring the workmanship warranty, the representative insisted that my grandmother file a claim with her home insurer. This was dishonorable. For the past 4 months, we have pressed Bardi and its general manager, ****** ******, to honor the warranty and make it right. Even through November, Mr. ****** strung us along, failing to appear for a scheduled meeting, and not keeping his promise to follow up after the meeting to schedule air duct cleaning and respond with a promised estimate.

  

  Business Response

  Date: 01/09/2025

   

  Final Offer Resolution for *** ********: 

  
  Dear Better Business Bureau,

  
  We wanted to inform you that we have communicated our final offer of resolution to the customer, Mrs. *** ********. We believe this offer is fair and goes beyond our standard policy to address her concerns.
  Thank you for your attention to this matter.

  Sincerely,

  Bardi Heating, Cooling & Plumbing Services 

  Customer Answer

  Date: 01/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution proposed by the business via email is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bardi on October 14, 2024 fraudulent charges my credit card for plumbing work that they claim was at my home on October the *********** one from this company ever came to my home or performed any plumbing work on my house.I have continuously communicated with the agents via phone about this blatant fraud charges. They continue to insist that their invoices show that they did do the work.I am not crazy or stupid.I have never had any work whatsoever performed my house by Bardi or any other company in the last few years.They refuse to refund the funds back to my credit card.

  

  Business Response

  Date: 11/06/2024

  Good afternoon *** *****, 

  We understand that this was filed prior to our conversation with you this afternoon where we cleared everything up. We are empathetic to what you are going through and if there is anything else we can do to help, or should you have any other questions please let us know. For your benefit we have also attached documents relating to the work. 

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  I am completely satisfied with the business response. Due to my memory lapse I am totally responsible for this mishap.
  ******* *****

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had **** ****** a technician of Bardi Heat and Air to service my air conditioner in June for the summer,I had to call him back twice in July because there was always something he was omitting to do.he.forgot to turn the unit on he forgot to change the filter on the 3rd of August I stepped in water in my hallway I didn't think there should be water in that area,i was out of the house until the evening of the 4th when I return home my flooring was raising up and water was everywhere after I search to see where the water was coming from I called BARDI they couldn't get anyone until the 5th,**** ****** came 5:00pm Mondays.He said I'm sorry it's my fault I didn't blow the line out,I said look at my floor,he said we will make it right. I've waited for two months and today October 7th ******* said they are not responsible.I live on a limited income but they was always paid for the work they did in my home

  

  Business Response

  Date: 10/09/2024

  Dear [Customer's Name],
  Thank you for being a valued member of our service program. We wanted to follow up regarding the recent issue with your system and provide clarification on its current condition.
  We performed your annual cooling maintenance as part of your membership in April 2024, and your heating maintenance in November 2023. Additionally, we conducted your first cooling tune-up in June 2023. During each of these visits, we informed you about the potential issues due to the condition of your system. Estimates were provided to perform a cleaning of the indoor coils and conduct leak detection tests, and addressing the growth on your blower motors, as the overall health of your HVAC system remained a concern. (Please see the attached photos)
  The clogged drain line you experienced in August was directly related to these unresolved issues and could not have been prevented without addressing them sooner. Our last visit prior to August 5th was in May 2024.
  To help resolve these ongoing concerns, we would be happy to explore discounts or other options for remediation through our partner company. Please let us know if you'd like to discuss this further or if theres anything else we can assist you with.
  Thank you again for your continued trust in our services.

  Customer Answer

  Date: 10/09/2024

  I'm sorry you.are omitting the visits you made to my home in June and July I still have the calls to let me know when they would arrive,they discussed replacing the unit which I wasn't able to do this year but I never heard blowing out the line until **** said I'm sorry it's my fault i didn't blow out the line,  they even sold me a gadget to detect a leak and said it would change from green to red if there was any dampness around the unit it never changed, I depend on you all to know what to do.

  

  Business Response

  Date: 10/09/2024

  Dear Mrs. **************** you for reaching out and sharing your concerns.
  After reviewing our service history, Id like to provide a clarification regarding the timeline of our visits. Our records show that we performed cooling maintenance at your home on April 25, 2024, followed by a visit on May 9th to address the system not working. The next time we returned to your home was on August 5th when the issue with the drain line was brought to our attention.
  Typically, if there had been a missed issue with the drain line, it would have presented itself shortly after our earlier visits. Given that the drain line issue did not arise until August, we believe it may be due to the overall condition of the system.
  While we cannot confirm if ******** made the statement you referenced, its important to note that the age and condition of the system likely would have caused other issues to arise even if the drain line had not been a factor.
  We understand how much you depend on us for expert guidance, and we're here to support you moving forward. If you'd like to discuss potential next steps to ensure the systems longevity or explore options for a replacement, please don't hesitate to reach out.
  Thank you again for allowing us to assist you.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22392871
  
  I am rejecting this response because:
  The information is not accurate that they are sharing with you,nor are they correct about the number of visits when **** returned because the unit wasn't working that was because they turned it off outside I know it was working fine before they came so I called them back **** said we forgot to turned it back on.there are no charged it's a call back.when River came and attach the  gadget that was supposed to detect moisture this all occurred in June and July they are not being truthful. 

  Sincerely 

  Margaret 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  he ask if I was going to renew my contract i said no because I got better service when I  wasn't on contract. 
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 10/10/2024

  Dear *** ******,

   

  We do not have any records or invoices to support that we returned to the home in June or July of 2024, nor do we sell the part/gadget mentioned to detect dampness that you discribed. Please review any invoices you have from that transaction or from those visits in June or July to see if its at all possible that another hvac company came out and provided you that equipment. We still beleive that the damages to your floor is a direct result of the issues that we attempted to repair for your system. We know that the cost of repairing an hvac system is never easy, and can be inconvinient at times and it is up to each homeowner to weigh out what the best option for their home is. Unfortunately without repairing or replacing the system you run the risk of these types of damages. We are still willing to provide options on that system repair or replacement, we simply are not able to help with the damage done to your floors.

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22392871
  
  I am rejecting this response because:
  I will get all documents  and receipt,because your guy did put this gadget ****** can speak to **** he also ask why it didn't work we can continue this when I collect my evidence to this  situation. I'm sorry you are so misinformation about this they always sent electronic receipt and l will get my receipts and get back to you.I also have my text messages when they let me know when they would arrive I sure you have never been out to my home nor do I know who I'm responding to earlier on **** ********** said **** told him it's his fault and **** sent ******* ************** out for an estimate,that's when you stop responding to my calls..
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 10/15/2024

  Dear Ms. **************** you for your email. I understand your frustration, and we appreciate the time youre taking to gather your documents. However, I would like to note that we have not yet received any receipts or documentation proving that we sold you the item in question. Additionally, our records do not show any communication or service visits to your home during the timeframe mentioned.
  It is our standard procedure to send out restoration partners like Hampton Restoration to evaluate the situation when necessary. This is done to assess any potential issues and offer guidance, but it does not indicate that we are accepting responsibility for the damages.
  We always aim to support our customers, and were still happy to assist with addressing the issue regarding your system. However, it is important to note that the age and condition of your system have contributed to the current situation. While were willing to help with that aspect, we will not be covering the cost of replacing the flooring.
  Please feel free to reach out if you have any further questions or need assistance.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to address this question:Please forward this request to someone in billing who can provide an itemized list of the work done at the service address above. The home warranty company we use requires us to provide them with an account of what we are paying for in this service for partial reimbursement. In addition, we, as customers, would like to have this information as well. Had we known we would not be able to secure such an accounting, we would have selected a different company. Right now, we have paid a total of $1,496.25 which includes the separate price of the membership of $240 (which was itemized), but we have no idea how much the shower kit costs, the cartridge valve, the access door, or the cost of the labor for this service. During a phone call made on September 30, 2024, I was initially told that Bardi does not prepare itemized invoices. When I asked how this could be, I was assured I would receive one. The invoice sent was an indication of what the price would be before the discount, but no accounting of the materials or labor. I do not believe the person I spoke to understood the request.Please find the estimates and invoices attached which indicate a summary that was done, but no record of what each material item costs. Please provide that at this time as I believe we have a right to know what our funds have supported specifically.

  

  Business Response

  Date: 10/08/2024

  Dear Mr. and Mrs. Jefferson,

  Thank you for your continued patience, and I apologize for any confusion regarding your request. I have reviewed your concerns and communicated with Mr. Jefferson yesterday to keep him informed throughout the process.
  As requested, an updated invoice has been prepared, detailing the costs for the shower kit, cartridge valve, access door, labor, and any other materials or services. This should meet your requirements, and I have included the detailed breakdown you were asking for.
  If you have any further questions or need additional clarification, please don’t hesitate to reach out. We are here to assist.
  Thank you again for choosing Bardi, and we appreciate your understanding.

  
  Best regards,
  Customer Care Specialist 
  Bardi Heating, Cooling & Plumbing