Business ProfileforBardi Heating, Cooling, Plumbing

Bardi has been a major disappointment. We solicited 3 companies and Bardi was the most expensive and we thought the best, so they got the job. The Carrier Unit they installed is not working. It does not cool our home adequately. We had 5 technicians come out to tell us why. The first one couldn't figure it out. The second one said that there was a leak and he fixed it-and added more refrigerant. So right there it tells us, it was installed incorrectly. But, after that REPAIR-on a BRAND-NEW UNIT, it still didn't cool properly. So, a third technician came out and said that the unit was not leveled correctly. So, he leveled it and it still didn't work?? So, our unit was installed with a leak, and it wasn't leveled. The fifth technician did nothing and basically said live with it. We have suffered hot days and nights during this heat spell. We have lost sleep as we are used to sleeping with the thermostat at 68. Most evenings it was 71. It remained at 71 long after the temperatures had gone down in the evening. Our upstairs AC works great and is original to the house. Unfortunately, we can't sleep upstairs as the blower is noisy and above the bedroom. We seriously regret hiring Bardi. They have a great salesman, but that's all we can say. We're thinking our unit is a ******. Hopefully this will be resolved as summer is just starting. This is the first negative review I have written, and I wish I didn't feel the need to do it. But we have suffered and it's not fair. We trusted Bardi to take care of our AC and they didn't. And this has been going on for 17 days. We have contacted Carrier, and they are setting up a review to find out what is wrong. Hopefully this will be resolved soon.

We understand how frustrating it can be when your system is not doing what you want it to. After your April installation, we checked the unit in June we found a leak in the suction line and repaired it under warranty. It was reading at system specs when the technician left. The technician also advised that under 68' or below is very hard for a system to keep up with in this high heat. NOTE: Most air conditioning systems can only handle a 20' difference between the outside and inside air temperatures. We then sent another technician out to check the system and they found the system is staying at 71' with the outside temperature at 99'. Per your request, we sent a senior technician out to check the system. He found the thermostat read 69' and was satisfied at that temperature. Again, the system is reading within specs of the manufacture and working properly. At this time, we see you have reached out to the manufacture, Carrier, for their recommendations regarding getting the system to 64'. We would be happy to have one of our technicians come when you have that appointment set up as well. Again, we are sorry that this experience has not been the best for you and your family but we are here for you and want you to be comfortable in your home.