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Business Profile

Home Buyers

Headquarter Investors Capital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Buyers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has grabbed our investor use only email address from our website and constantly (2-3 daily) sends us spam email about properties they want us to purchase. We are an institutional multi-family A+ property investment firm that does not purchase nor are we interested in purchasing single family homes. I have tried many ways to get them to stop spamming our investor use only email address. By using their unsubscribe button, by replying directly to the company, and by replying to directly to the "agent" who is listed on the bottom of their spam emails. I've even received a reply to one stating we would be taken off their list. Still, every morning we have two identical emails about some dilapidated old house they want us purchase. Usually it's a different "agent" on each email. This company needs stop randomly grabbing emails off of company websites and putting them on their spam list. Especially ours!

    Business Response

    Date: 02/22/2023

    Hello, 

    Thank you for submitting this to **.

    We will review and handle accordingly. Please let us know what else we can do for you. Thanks! 

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving calls and messages directed to a ******* about a property located at ********************************* in ********* ******* for several years. I have repeatedly informed the callers that they have the wrong person as that is not me and not my house. They continue to contact me, sometimes multiple times a day. I was finally able to trace one of the many numbers they used by calling it back. The message on the other end of the call was identified the company as this one. I would like them to stop contacting me.

    Business Response

    Date: 08/12/2022

    Hi, thank you for sending us a message. Your message has been received and the correct team is working on getting it resolved. Thank you!

    Customer Answer

    Date: 08/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I receive no further calls or messages from this company.


    Sincerely,

    ******** Botzford

Headquarter Investors Capital is NOT a BBB Accredited Business.

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