ComplaintsforSoundview Communication, Inc.

• Initial Complaint

  08/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  "Perfect Amino" purchased 6/18/2022; this company has reviews from a seemingly preponderance of elderly people(by descriptors/pictures)who allegedly experienced favorable results when using this product. My elderly Mother wanted to try this, thus I purchased same(order # *******). This product caused her to become quite ill necessitating medical attention. Clearly this is a significantly substandard product causing adverse effects to the health of elderly people. Upon aborting the use of this product per medical recommendations, medical issues/symptoms ceased-confirming the product was the cause. Company contacted today 8/19/2022: customer service rep ********************* was advised of the deleterious effects this had on my Mother. Since this wonderful company has an alleged "100% SATISFACTION GUARANTEE" if unsatisfied for any reason, to be returned within 90 days for a full refund; YOU ONLY PAY return shipping; this suboptimal product is being returned, however for the injured customer to have to pay return shipping is unconscionable. The latter statement by Advanced Bionutritionals is a written testament that speaks directly to this horrific product & the absence of support for their own product. If Advanced Bionutritionals was legitimized as a supplement company, returning the product should be at their cost, particularly when someone has been injured. Hopefully other unsuspecting consumers will read this & understand that this company and its written reviews that are likely concocted, are nothing shy of fraud and decide to not purchase anything from them. To potential consumers: get your amino acids from your diet & if you need supplementation investigate companies that are well-established and KNOWN to be top shelf quality. Do NOT waste your time or money on a company that does NOT provide return shipping for their substandard snake oil products allegedly formulated by doctors who are suspected to be con artists themselves.

  

  Business response

  08/29/2022

  Dear ***,
  
  Thank you for contacting Advanced Bionutritionals and sharing with us the details of your recent experience. We are truly sorry to hear that your mother did receive the desired results and would love the opportunity to assist you with your return. 

  
  Unfortunately,our staff is not medically trained, and we encourage all customers to consult with their primary care physician prior to consumption as each customers medical background may vary.

  
  We do stand behind our 90 day money back guarantee and will be happy to process your refund for you today and allow you to keep the product to avoid being inconvenienced and going through the trouble to mail it back. We understand that there are special circumstances in which the customer may not be able to return the product and we are always happy to accommodate our customers during those times as well. However, our policy does advise the customer to mail back the product and inform the customer that they will be responsible for the return shipping. 

  
  At this time, we have issued a refund for order ******* in the amount of $39.95 back to your original method of payment. Please allow 2-3 business days for the credit to reflect on your account. We hope you find this resolution satisfactory. If you have any questions or concerns please do not hesitate to reach out to us directly at ********************************* or by phone at **************. Our team is available Monday-Friday 8am-8:45pm EST to assist you.
  
  Best Regards,
  
  Advanced Bionutritionals

  Customer response

  08/30/2022

  Be advised that I responded readily on 8/25/2022 as per Bionutritionals customer service rep: ********************* to  and spent the following to return the product:

  1) Mailer envelope= $.95

  2) **** First Class Mail with Tracking # that was received in ********, ** on 8/29/2022; This was an additional cost to me of $5.25

    I didn't even submit the medical bills to Bionutritionals,   Thus, to be equitable Bionutritionals should send me an additional check for $6.20 since I had to go out of my way to return the product.    If that is done, this company at least did something favorable and right. 

  Thank you.

  I await your prompt response.

  ***********************
  

  

  Business response

  09/12/2022

  Dear ***,

  Thank you for the follow up and additional detail regarding the return shipping.  For the inconvenience we have requested for a refund check to be issued in the amount of $6.20.  The check will arrive regular mail via **** and deliver to this address:

   

  1632 ************
  ********** ** 087550891
  ************* Map

   

  We hope you find this resolution satisfactory. 

   

  Best Regards,

   

  Advanced Bionutritionals

  Customer response

  09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 13, 2022 I ordered online from Advanced Bionutritionals a bottle of Perfect Amino tablets. During the order process I clicked back to the previous page to read it, but apparently the order for one bottle went through even though this company kept trying for me to add more to the order reducing an additional bottle to $31.99, which I refused and clicked the order button. Well, instead of that company catching the mistake, they processed the one transaction into two bottle at $39.99.+$39.99 = $79.98 I did not realize this mistake until I saw the double charge on my online banking ledger. I immediately called their 800 number to notify them of the mistake but I never got through, put on hold, gave up. I decided I didn't want anything more from that company to return all of it unopened.. I wrote emails, got replies one reply read: "To expedite the credit, please include a copy of the packing invoice. If you are unable to locate the invoice, please include a sheet of paper with your name, address, and reason for return on it. Please allow 5-7 business days for your refund to be processed and issued back to your original method of payment." I followed all the steps, returned 2 unopened bottles, paid $13.95 shipping, ********* receipt Tracking Number: **********************, delivered at their PO Box July 28, 9:03 am. I have saved all the emails etc. from this company if needed. Thus far I have received no refund, nor any email that it is in the refund process. I also sent emails from BBB ******** ** to that company to no avail. it is now August 17 and no full refund has arrived. I hope BBB can resolve this matter for the full refund plus the shipping for a total of $93.97 and for this company to care more for their customers. The experience has caused me to distrust them with increasing anxiety since they are medical professionals selling supposedly healthy products mainly to senior citizens like me at age 84 on a limited Social Security low income.

  

  Business response

  08/29/2022

  Dear *********,
  
  Thank you for contacting Advanced Bionutritionals and sharing with us the details of your recent experience. We apologize for any inconvenience we may have caused. Our website offers post check out offers for all customers to take advantage of ordering additional products at a discounted rate.  Based on your comment, it appears as if that option was selected in error. Once those offers are selected, your card is authorized for the corresponding amount. We truly apologize for the confusion and any frustration this may have caused.

  
  Our team has reviewed your order history and processed refunds back to your account in the amount of $93.97. Please allow 3-5 business days for all credits to reflect back to your original method of payment for the 2 bottles of Perfect Amino and your return shipping. We hope you find this resolution satisfactory.If you have any questions or concerns please do not hesitate to reach out to us directly at ********************************* or by phone at **************. Our team is available Monday-Friday 8am-8:45pm EST to assist you.
  
  Best Regards,
  
  Advanced Bionutritionals

  Customer response

  08/30/2022

   
  Complaint: 17730633
  
  I am rejecting this response because:  ************ is incompetent and plays time games. The management/owners are out of touch with their own operations signifying they are having cash flow problems.  Out of touch means emails and the 800 number don't synchronize.  The 800 number the last time I tried didn't even greet the caller with a company name and instead went right into that issuferable non stop jazz music.  Finally I called the local number, got through, after my contact with BBB and I  worked with a curteous woman, ******************** who cancelled my subscription for one of the other products from this company and also assisted me in regards to this refund assuring me the shipping cost of $***** paid to ***** because of the 21 day thus far delay would be forthcoming. Those amounts are $39.95 + $39.95 + ***** =  $93.89 .  Thus far this is what has actually occurred.  as shown here as a copy-paste from my oneline banking as of this morning.  I include the bank balance which as you can see is very small and the activity directly before and after ADVANCED BIONUTRITIONAL "refunds" one of which is $21.57 and the other is $39.95.  This means I expect to receive the balance owed of  $32.37 in short order.  

  08/30/2022
  Purchase Return ******** ADVANCED BIONUTRITIONAL ************ GA Card: ******** 08/29/2022  $21.57   $219.64
  08/26/2022
  Purchase: ******** ******************** ********** ** Card: ******** 08/26/2022 -$3.65   $198.07
  08/24/2022
  Purchase Return ******** ADVANCED BIONUTRITIONAL ************ GA Card: ******** 08/23/2022 $39.95  $201.72
  08/23/2022
  Purchase HOMQERFZ BUZZSPROUT* BUZZSPROUT WWW.BUZZSPROU ** Card: ******** 08/23/2022 -$5.00   $161.77
  

  This is not to say "eventually" the entire amount might dribble in and so I reserve the right to continue this complaint until the entire amount is refunded.  Such customer service is inexcusable and when it comes to supposedly bio nutritional supplements a person must question the validity of the product.  They would rather lose a subscription than correct poor business practices with inept management.  It's beyond anything I've experienced before especially compared to smoothly operating results regarding shipping, return shipping, and promised refunds on the Internet these days.  The cost of acquiring customers and losing customers is lost to the owners of this company.  
  

  
  Sincerely,
  
  *************************************

• Initial Complaint

  07/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

   My Advanced Bionutritionals Account ID#****** and I'm in *********. I placed an order on 07/07/22 for Advanced Lung Support, when I went to checkout it told me it couldn't be processed because of insufficient funds. I never received an order number or order confirmation but when I checked my bank account/card transactions Advanced Bionutritionals had taken payment of $295.12AUD I do have proof of that. I have sent numerous emails and have heard nothing at all. I have tried calling the numbers listed and one tells me it's not connected and other no one answers. I am trying to get my money back or otherwise I'm going to report it to the international police because that is stealing. I have made purchases with them for years and never had any problems.
  
  

  

  Business response

  11/11/2022

  Dear ****,

   

  Thank you for contacting Advanced Bionutritionals regarding your experience.  We sincerely apologize for any inconvenience or confusion we may have caused as it relates to this matter.  Our team is happy to assist and offer a resolution. We have reviewed your transaction history and noticed that there was an authorization attempt in the amount of $199.95 USD dollars July 6th and July 26th.  Both order attempts failed and the system did not generate an order number.  The attempts you see on your credit card where for authorizations only and should have fallen off within 3-5 business days.  It may take a little longer due to your account being international but those funds should have been released.  Our company did not settle on the authorization amounts since our system could not verify the information provided to generate an order number.  We hope you find this information helpful. If you have any additional questions or concerns you may contact us at ********************************** Our team is available to assist you Monday - Friday 8am-9pm EST.

   

  Best Regards,

   

  Advanced Bionutritionals

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered a Hearing Formula in April for $149.70 paid by check. Received product mid-May- sent product back unopened - company acknowledged receipt on June 2, 2022. Said check would be sent in **** days. I have not received the check, numerous calls and have been told the accountant is sick, paper checks take longer, cant help the mail, etc. This is unacceptable- they certainly cashed my check ASAP- I just want my money returned to me.

  

  Business response

  07/21/2022

  Dear *****,

  Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We pride ourselves on offering exceptional customer service and we are sorry to hear that your experience was less than satisfactory.  We typically ask customers to allow 30 days for your refund to be processed when paying by check.  Our records indicate that your refund was processed and check issued June 30, 2022.  The refund check in the amount of $149.70 was mailed via **** to the address below:

  *********************
  345 ********** Apt 1
  ********* ** 02139-1437
  ************* 

  We hope you find this resolution satisfactory. If you have any additional questions or concerns you can respond directly to this complaint or contact customer service at ************. Our team is available to assist you Monday-Friday 8am-8:45pm.  Again, we sincerely apologize for any inconvenience we may have caused.

  Best Regards,

  Advanced Bionutritionals

• Initial Complaint

  07/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/21/22, I made an order for 6 bottles of Tablet Form "Perfect Amino" order# ******* worth $174.48 paid by a check. I had to pay by a check to use a code # to get a discount. They sent the product in powder form and I immediately send the product back via **** and they accepted back on 3/29/2022 with a tracking # **** **** **** **** **** 58. The **** given to me to send back the products is *******. I waited 2 weeks and called Advanced Bionutritionals and they said since it was paid by a check, it will take 2 to 3 weeks for the refund. It has been over 3 months now and after repeated phone calls , put on hold for 30 minutes or more each time and sometimes I get a sales rep. by another phone# and they tried to help me but to no avail. I have spent hundreds of dollars over the years with this company and I have an order ready to be ordered but not until I get the $174.48 back. I've exhausted every way I can. Please help.

  

  Business response

  07/22/2022

  Dear *******,

  
  Thank you for contacting Advanced Bionutritionals and sharing with us the details of your recent experience.  We sincerely apologize for any inconvenience we may have caused.  Our company recently upgraded our order management system and encountered a system issue related to generating refund checks. This system error caused a delay in processing check refunds for a small number of our customers. Unfortunately, you were a part of this group which is why your refund is was delayed. 

  
  As of July 1st our accounting team has resolved this issue and has been working diligently to clear the backlog and process all pending check refunds. We have partnered with that department to have your refund check expedited. Your check in the amount of $174.48 will be mailed today and arrive via USPS.  Please allow **** days for delivery. For the inconvenience we would like to extend a free 3 bottle shipment. We value you as a customer and are truly sorry for any frustration we may have caused. To take advantage of this offer you may reference your order number or this BBB complaint.

  
  We hope you find this solution satisfactory. If you have any questions or concerns please do not hesitate to contact us at ************. Our agents are available to assist you Monday-Friday 8am-9pm EST.
  
  Best Regards,
  
  Advanced Bionutritionals

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Advanced memory formula on 2/28/22 and received this product 3/10/22.The product has a 90-day refund. The first bottle was not screwed on tight, but I proceeded to take the product and hoping for it to do as promised. I used two bottles and decided to send the rest back. I proceeded to call the number given on the purchase sheet 5/20/22. I called and each time waited 20 minutes. I called approximately 7 times and then decided to call the number for ordering the product. A technician answered on first ring. I told him how I have been calling to send this back. I did not want to just stick in the mail. I wanted confirmation I called before sending product back and also to make sure of the return address and anything I need to send with this. The man was adamant I would not get a refund. saying I was out of the 90 day return, which I was at this point. Although I began trying to reach the company long begore the 90 days were up. I asked to speak with his upper management and I waited on the line for 15 minutes. He came back stating no one answered, and he hung up on me. I am writing to warn people against the company's bad service department and I also want my refund for $123.99.

  

  Business response

  06/29/2022

  Dear *****,

  
  Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We pride ourselves on offering exceptional customer service and we are sorry to hear that your experience was less than satisfactory. 

  
  All products are eligible for a full refund within 90 days.  Our agents can verify the return policy and provide you with return instructions including the return address.  This information can also be found on our website, www.advancedbionutritionals.com.

  
  As a one-time accommodation, we have processed a full refund in the amount of $123.99 back to your original method of payment. Please allow ***** hours for the refund to be visible to your account.

  
  We hope you find this solution satisfactory. If you have any questions or concerns, you may contact customer service directly at **************. A representative will be available to assist you Monday-Friday 8am-8:45pm EST.  All documentation and credits are linked to your original order number.

  
  Thank you for choosing Advanced Bionutritionals. We hope that you will consider us again in the future.
  
  Best Regards,
  
  Advanced Bionutritionals

• Initial Complaint

  05/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 1, 2022 I ordered 6 canisters of Perfect Amino Powder with a personal check (#****) which was cleared on or around April 13, 2022. I called on May 4, 2022 to inquire on the status of my order. I spoke with ***** who contacted **************** and she said she straightened everything out and I should be receiving my order in 3-5 business days. I then called on May 13, 2022 and spoke directly with ******* of **************** who reported nothing was done from my previous call on May 4. ******* ******** that their company had cashed my check and that they would be sending out my order immediately and I would receive it in 3-5 business days via **** I did not receive my order. I called again on May 23, 2022, spoke with **************** directly speaking with Georgia. This time I was told the reason I did not receive my order was because their shipping department has a new computer system that does not recognize my address. I explained I received my previous order in March to my address and was told that was on the old shipping computer system. I explained I still receive your companys promotional advertisements in my mail at ************************************************* and was told it was a different computer system. I explained I am verifying my address now by phone and your company cashed my check which also had my address on it, couldnt you communicate this to your shipping department, put the address on my package and send it out to me. I was told they had to go by what their shipping computer informs them. They said they will put a refund check in the mail. When I asked where will you send it, I was told by Georgia it would be *******************************************************. I said if you could send me my refund check to this address, why cant you send me my order? Again I was told she uses a different computer system for the refund. Georgia said she believed my refund check was put in the mail on May 19 and I still have not received that either.

  

  Business response

  06/03/2022

  Dear **************,
  Thank you for contacting Advanced Bionutritionals and sharing with us the details of your recent experience. We pride ourselves on offering exceptional service and we are sorry to hear that your experience was less than satisfactory. Our team sincerely apologizes for any inconvenience or frustration we may have caused. At this time, we have reviewed your previous purchase and contacts associated with the order.  We believe in transparency and are happy to explain in detail the cause of the issue and how we are planning to resolve.

  We recently enhanced several of our systems related to order processing and shipping.  Our agents are receiving on going training to better service you and all of our customers. Unfortunately,there were many missed opportunities to provide you with a proper status update on your order and refund status.

  
  Your previous order placed on 5/23 was packaged by our shipping department but ultimately cancelled due to an invalid delivery address.  Once the order was prepared to ship, our team encountered an issue with generating a label to ship the order. Our system did not recognize the shipping address on your order as valid. When this occurs, the shipping department is unable to generate a label will cancel the order. Once cancelled an email is generated to notify the customer and there is a status change on the order to trigger the refund. Refund checks typically take ***** business days to be processed and received via USPS.

  
  We are very sorry to hear that this detail was not communicated effectively when you attempted to receive an update from our agents. For the inconvenience, we are shipping out the 7 jars of Amino Powder for free and will proceed with issuing the refund check due to the inconvenience.  We have expedited this request to ensure that your refund is received as quickly as possible. Your order has been shipped Next Day Air and is linked to tracking number 1Z45631X1399539465. The package can be tracked via UPS.

  
  We hope you find this resolution satisfactory. If you have any additional questions or concerns, please do not hesitate to contact us directly at **************.Our agents are available to assist you Monday Friday, 8am-8:45pm EST.  Again, we sincerely apologize for the inconvenience and hope you will choose Advanced Bionutritionals in the future.
  
  Best Regards,
  
  Advanced Bionutritionals

  Customer response

  06/03/2022

  I would like to thank BBB for your assistance with my complaint.  I am satisfied with the results.  I have received the 7 canisters of Perfect Amino Powder today.  I want to thank Advanced Bionutritional LLC for such a generous gesture.  My only concern is I would like to continue to order products from their company, but it appears for some reason their new computer system that provides shipping labels does not recognize my address so my order continually gets canceled.  Would there be a way to resolve that issue so I can order products in the future without having to go through all this again?

  Sincerely,

  **************************

• Initial Complaint

  05/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In early February I thought Id purchased one bottle of their Curcumin . I was stunned to receive 4 bottles AND 3 bottles of Perfect Aminos! What was a $50 buy was now $350! Three months of phone calls and I finally get a refund for $224! They refuse to call or email ! The worst customer service ever !! I returned all of the product and because there was no return sticker I spent $26 on mailing them back. I have all receipts .

  

  Business response

  05/16/2022

  Dear ****************,

  Thank you for contacting Advanced Bionutritionals and sharing with us the details of your recent experience. We sincerely apologize for any inconvenience we may have caused. Our team has reviewed your previous purchases. It appears that you selected a cross sell offer after checkout which resulted in additional items and charges. At the end of every checkout process we offer cross sell discounts for customers to take advantage of other products at lower prices.  Again we sincerely apologize for the confusion.  We have confirmed that the orders for Curcumin and Amino tablets were both refunded in the amounts of $107.85 and $ ****** on April 13, 2022.  Our team is also issuing a refund in the amount of $26.00 for return shipping.  This credit will appear on your account within the next ***** hours.  We hope you find this solution satisfactory.  If you have any additional questions or concerns, please do not hesitate to contact us at **************. Our agents are available to assist you Monday-Friday, 8am-8:45pm EST.  

   

  Best Regards,

  Advanced Bionutritionals

• Initial Complaint

  04/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I entered a trial for a product that offered a 90 day trial for a product called ADVANCED MEMORY FORMULA. Ordered 12/19/2021 (product arived late). I have screen shots of the offer when placing the order. I called to return the item and have an audio recording of that call as well. I have also made a number of calls where sometimes I got a person and often can only leave a message. I have been told many times that the credit has been issued. (calls recoreded) I returned product in bottles that were not even used that I paid for so not only have I not been refunded but I litterally paid for product that was returned. Return Tracking number ********************** delivered March 17th 9:23. 88 days passed from the day of order to the date received back to the company. this was a 90 day trial. There were two orders combined into two parts order ******* charged $159.90 and $199.50 these were the dollar amounds I was told I would be refunded. No refund! $359.40 total

  

  Business response

  05/05/2022

  Dear ***************,

  Thank you for contacting Advanced Bionutritionals and sharing with us the details of your recent experience. We sincerely apologize for any inconvenience we may have caused in regards to your recent returns. Our team has researched this matter and confirmed that your orders were received and processed originally on 3/29/22.  After further review, we noticed that an error occured with our payment processor and rejected the original attempt to refund.  We have reprocessed both credits today and sent you confirmation email of the refunds. Again, we sincerely apologize for the inconvenience. If you have any questions or concerns, please do not hesistate to contact us directly at *************. A team member is available to assist you Monday-Friday, 8am-8:45pm EST.

   

  Best Regards,

   

  Advanced Bionutritionals

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Did not receive product. Paid 2/22/22. Called 4 times. Same answer will tell customer support. No one calls. Can't get money back because a different department does that. Today is 4/7/22. Hope this makes someone do something or exposes their scam

  

  Business response

  11/11/2022

  Dear ****,

   

  Thank you for contacting Advanced Bionutritionals regarding your order.  We sincerely apologize for the inconvenience. Our team has reviewed your account and we are unable to locate a transaction for the date of 2/22/22.  We would love the opportunity to assist you but will need to gather more information to do so.  Please provide more information such as order number. The only transaction we have record of is dated 3/8/2022. If that is the order in question we will be happy to process a refund for your. At your earliest convenience please respond to this complaint and we will follow up with a resolution once more information is available. We look forward to hearing from you soon.

   

  Best Regards,

   

  Advanced Bionutritionals

  Customer response

  11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩