ComplaintsforWaffle House
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Complaint Details
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Initial Complaint
03/27/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
DIRECTIONS Can't find what you are looking for?ADD A MISSING PLACE Looking for something different?********* - From your Internet addressUse precise locationLearn more HelpSend feedbackPrivacyTerms Waffle House 4.2 (675)Waffle House 4.2 675 ****** reviews $Breakfast restaurant Simple chain spot offering American diner fare & all-day breakfast, including signature waffles.Service options: Dine-in Drive-through No delivery Address: ************************************************************* Hours: Open 24 hours **************** Staff required to disinfect surfaces between visits More details Menu: wafflehouse.com Phone: **************Business response
03/28/2022
Unfortunately, we have no record of this guest contacting us regarding their recent visit, therefore affording Waffle House an opportunity to address their concerns prior to them contacting the Better Business Bureau.
We welcome the opportunity for the appropriate ***************** team or franchise owner to contact the guest for a civilized conversation. However, in order for that to happen, the guest will need to complete the Contact Form on our website, www.wafflehouse.com, making sure to include details as to which location they visited and when, a phone number where they can be reached, and details of their interaction at the location. Once completed, a report will be immediately transmitted to the appropriate parties for review and follow up with the guest. NOTE: abusive or unprofessional language will not be tolerated by any Waffle House representative. Use of such language will result in immediate termination of any calls.
We are sorry to hear the guest was not able to enjoy their visit as anticipated and look forward to them completing our online Contact Form at their earliest convenience so they concerns may be adequately investigated.
Customer response
03/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've never been to a Waffle House and thought I would visit the one at ***************************************************** Store #*** as I enter through the front door with my Service Animal I found the **** tapping on the glass trying to distract my Service Animal. I sat down not thinking anything of it. As I was reading the menu I overheard the manager ********* complaining about a fellow employee of hers stealing the earbuds that belonged to her. She was leaning up against the kitchen area behind the counter in her street clothes acting in a unprofessional and unpleasant manner. The waitress took my order which I asked that it could be "To Go" and the huge male **** began working over the grill. I picked up my 8lb Service Animal and walked to the register to pay for my order. ********* had walked to her car about 75' in the parking lot she came running back to yell at me about making sure the Service Animal was on the floor at all times. I couldn't believe this as I was frightened by her ***** yelling at me. My Service Animal was shaking and I canceled my order and was walking out. I turned around to see this huge Male **** running around the counter to attack me. I'm a mid 60 male myself but this man frightened me. The staff prevented him from an Assault and Battery inside the store I quickly left and was walking out in the parking lot to a ********** just a short walk away. The **** ran through the restaurant and behind the counter to exit the building through the back kitchen door and charged towards me at Gallup speed. I was half way to ********** he accosted me. I stood there frightened by the ******************** I took out my video camera and started filming while the rest of the staff held this guy from killing me. Then they called the police and filed a false 911 report stating that I was refusing to leave. He came out to try to fight me. It was a mob scene an uncontrollable event that was incredibly unprofessional. If he has this temper it is highly dangerous. On noticeBusiness response
03/24/2022
Unfortunately, we have no record of this guest contacting Waffle House directly regarding their concerns, therefore affording the franchise owner of the location he visited an opportunity to fully investigate and address his concerns prior to his contact with the Better Business Bureau.
If the guest would like to speak to someone regarding his recent visit, we strongly urge him to complete the Contact Form on our website, www.wafflehouse.com/contact/, making sure to include his contact information, location visited, date and time of visit, as well as his concerns. Once the form has been submitted, a report will automatically be generated and transmitted to the franchise owner of that location for review, investigation including but not limited to review of CCTV footage, and follow up with the customer.
We are not pleased to hear the guest was unable to enjoy his visit as anticipated and look forward to him completing our Contact Form at his earliest convenience so the owner can fully investigate his allegations.
Customer response
03/24/2022
Complaint: 16932713
I am rejecting this response because: corporate should be involved more in franchisees in the way they do business and promote the brand of their company
Sincerely,
*****************************Business response
03/24/2022
Our policy, as with most businesses with franchised locations, states that franchise owners are responsible for investigating/addressing concerns that happen in the locations they own and operate.
We apologize if the guest does not agree with this traditional business practice, but if he is unwilling to complete the Contact Form on our website, as requested so the owner can fully investigate his concerns, there is nothing more that can be done on Waffle House nor the franchise owner's end to assist him.
Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a fiesta at waffles house this morning and it was horrible! No meat small vegetables! The omelette was horrible! I posted a picture of how tiny it was verses how it should look! The picture in the black tray is mine!Business response
02/10/2022
Unfortunately, we have no record of this guest contacting us directly regarding their visit therefore affording us an opportunity to address their concerns.
We would like to have the appropriate ***************** team or franchise owner contact the guest to discuss their concerns with them. However, in order for that to happen, we need to the guest to complete the Contact Form on our website, www.wafflehouse.com, making sure to select the location they visited, provide date and approximate time of the visit, and a phone number where they can be reached. Once the form has been completed, a report will immediately be transmitted to the appropriate party for review and follow up with the customer based on our policies and procedures for handling customer concerns.
We regret to hear the customer was not satisfied with their recent experience, but look forward to the guest completing our contact form at their earliest convenience so the appropriate party can address their concerns.
Initial Complaint
02/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed order of food and it was served undercooked And super slimy. We took one bite spit it out. My husband's food was the same way. I requested to only pay for the drinks however they demanded I paid for the meal. I requested a manager. Turns out that the crappy coo was supposedly the managerBusiness response
02/03/2022
Unfortunately, we have no record of an official complaint filed through our Guest ****************************************** related concerns are best investigated and addressed by the ***************** team or franchise owner of the location you visited, we urge you to complete the Customer Contact Form on our website, making sure to select the specific location you visited,date and time of visit, and include a phone number where you can be reached.Once completed, the appropriate parties will receive an official report with your comments for review and follow up with you.
We apologize for any confusion and look forward to you completing the contact form at your earliest convenience.Initial Complaint
12/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This morning, I came in as a guest to order a hashbrown bowl chicken melt. The cooked did not put onions in the bowl therefore I wanted to order something else. The unit manager ****, ******* stated, "you can not eat here because there was nothing wrong with the hashbrown bowl, it was just missing onions. You are wasting food. That's food cost."Business response
01/06/2022
Unfortunately, we have no record of this guest contacting us via our website Contact Form, therefore affording us the opportunity to address their concerns prior to them contacting the BBB.
We would love to have the appropriate ***************** team or franchise owner follow up with her regarding her recent visit. However, in order for that to happen, the guest will need to complete our website Contact Form, making sure to include which of our restaurants she visited, date/time of visit, a phone number where she can be reached, and details of her concerns.
Once the form is completed, a report is immediately generated and distributed to the appropriate parties for review and follow up with the guest pursuant to our protocols and procedures for addressing customer concerns.
We are sorry to here this guest did not enjoy her recent visit as anticipated and look forward to her completing our Contact Form at her earliest convenience so the appropriate person may follow up with her.
Initial Complaint
12/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 12-11-2021 My husband and I stopped at Waffle House in ****************************************** for a meal and was refused service , and was told by an employee that they were in the middle of changing shifts and we would have to go online and order. There were two other customers seated and eating , so I really did not understand why we were refused service. We have never experienced this sort of service refusal before and have no intention of ever gong there again , I feel we are owed an explanation of why we were treated in this manner. I feel Corporate needs to contact my husband and I for a resolution to this matter. Very disappointed and disgusted, ***************************Business response
12/15/2021
Unfortunately, we have no record of this guest contacting Waffle House directly via our website Contact Form to make us aware of their concerns prior to the filing of this Better Business Bureau message.
Sadly, we are not immune to the staffing crisis plaguing many industries across the country. If the ***************** Team or franchise owner of the location feels a staffing shortage and/or inexperience of newly hired Associates will hinder the customers experience, they may choose to temporarily alter our traditional dining options, including but not limited to offering to-go only service to new customers entering the restaurant. These decisions are made on a local level based on their staffing situation at the time.
If the guest would like to speak to the ***************** team or franchise owner of a specific location they attempted to patronize, we urge them to complete the Contact Form on our website, www.wafflehouse.com/contact, making sure to complete all contact information fields.
We sincerely apologize for any inconvenience or confusion the guest may have experienced during their recent attempted visit, appreciate their patience and understanding as we work diligently to rebuild our workforce so we may return to our standard 24/7/365 business model, and look forward to them completing our Contact Form at their earliest convenience should they wish to further discuss their concerns with the appropriate team.
Customer response
12/17/2021
Complaint: 16355710
I am rejecting this response because: I feel my husband and I should not have been refused service as paying customers , there should have been a sign posted if this restaurant was short of help. There were other customers seated and dining in. I take this matter very serious.
Sincerely,
***************************
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Customer Complaints Summary
128 total complaints in the last 3 years.
64 complaints closed in the last 12 months.