We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Georgia's Best Roofer
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with ****** ***** through my Ring Camera as well as the phone. Through the Ring Camera, I clearly stated that I was not interested in his services. Despite this, he left a flyer on my porch. I spoke with him by cell phone and again told him that I was not interested and questioned why he left a flyer. I also left a voicemail for the the owner ****. Despite this, ***** ******* stopped by the the next day and again left a ******* is my understanding that if you ask a business (multiple times) they should stay away from your home. Also, does not ******** have a no solicitation policy/need a permit? It would be nice if ******** enforced their laws. I do not want this company on my property.

    Business Response

    Date: 03/19/2025

    Dear *****, 

    Thank you for reaching out and sharing your concerns. We sincerely apologize if our teams door-to-door approach caused any inconvenience. At [Company Name], we strive to be respectful of every neighborhood and community while informing homeowners about our services. We always train our representatives to be professional, courteous, and mindful of No Soliciting signs. If someone from our team did not follow these guidelines, we truly regret the oversight and will address it immediately.

    Please let us know your address or neighborhood, and we will ensure that your home is removed from future visits. We appreciate your feedback and will use it to reinforce respectful outreach practices within our team.

    If you have any further concerns or if we can assist you in any other way, please dont hesitate to reach out.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Georgia's Best Roofer come out and repair my roof under insurance. This was done in 12/23 We had also agree for them to do some more repairs to my house. Replace siding install some stone along the front of my house. Now currently my roof is leaking and the company will not come and repair my roof. The company is stating i owe them $3500. I have text messages from **** one of the owners of the company stating he would accept the amount that we agreed to because of the damage caused by there company. I have attached the damage and the amount I sent to **** that he agreed to. This company needs to come and repair the leak that i still have in my roof.

    Business Response

    Date: 11/12/2024

    ****** ***** owes us $3,526 from the roof replacement we completed. He decided to keep the rest of the money. I let him know that his warranty would only be in effect once he pays off the remaining balance. I offered payment plans and ways to help him. He informed me that he was not going to pay anything else. Therefore, he has no active warranty with Georgia's Best Roofer. 

     

    Please let me know if you need anything else.

     

    Thank you, 

Georgia's Best Roofer is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.