Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Atlanta Unique Auto Sales on May 04, 2024, a Black 2014 Jeep Grand Cherokee with an asking price of $22,200.00, but after Annual *****% rate, Finance Charge of $7,780 ************** Fee of $799.00, Title AD Valorem Tax of $618.75, *********** fee of $18.00, and a processing fee of $99.00 the grand total was $31,515.74. They wanted $8000 down for the vehicle. Through an agreement I initially put down $6,500 to drive away with the vehicle and then bring in $750 on 5/18/2024, and another $750.00 on 6/1/2024 to satisfy the remaining $1500 downpayment. The first $750 was paid within 1 week of signing. The vehicle began to experience several severe problems. Through back and forth with the dealer they tried to fix the problem multiple times which never got fixed. Unable to pay the remaining $750 they repossessed the vehicle in the middle of the night. Upon them repossessing the vehicle I sent a e-mail and mailed a letter to the dealership and to the dealership finance department requesting a public sale for the 2014 Grand Cherokee and that I or a person of my choosing be present for the public sale. A response to my email request was never received. However, the vehicle has been sold. When I found out that the vehicle was sold I again reached out to the dealership multiple times, through email, letter, and phone. My e-mails have been ignored and have received no response. I spoke on the phone to a gentleman named ***** to resolve the issue, however he has since been giving me the run around about he can't get in touch with the owner and they don't know how to fix the problem. It seems that they don't care that they violated Georgia State Law (O.C.G.A 10-1-36).

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6, 2023, I went to UNIQUE dealership qq looking for a car in good condition. I test drive a red ******* Elantra 2017 .that day the car ran fine and had no lights on . I liked it so desided to go ahead and gave them $5000.00 cash down payment .I got the car and noticed that the horn didn't work, the air bag light was on, I went next day and they told me that they would fix and replace the horn and that air bag light should go off, I waited 2 weeks for that to get fixed and that air bag light never went off .2 weeks later the problem was with the front tires and with one of the sensors.they did change the two front tires but the light for the tires pressure was still on they said that it was a sensor and they were supposed to replace and they never did, in November 2023, the engine light came on and ever since I had to spend too much money trying to get this car fixed, this dealership and the employees knew that the car was in a bad shape. I put $5000.00 down and now that I noticed all the paper work from the closing that they were not clear about the conditions of payment. All these fees before putting the down payment came up to $17.412.00 so basically the down payment was for them, and iam still paying almost $300 every month and as of today July 18 ***** I still owe over $11.000.00 They need to fix this car or replace it for another one that is in a good condition and doesn't have so many issues .

  Business Response

  Date: 08/07/2024

  To whom it may concern,

   **** Thank you for taking the time to leave us feedback and we are sorry that you had a negative experience to your standards, as our main goal is total satisfaction to all our customers and to provide each one with a positive experience. However as you've stated you test drove the vehicle and the car had no lights on and was fine. I'm sure you would have notice any blemishes as it wasn't the first visit when you came to purchase. However we understand situations arise and as a courtesy we extended help in apprehending the situation. Repairing the horn for you and replacing 2 new tires for you as well as a courtesy in which we also have documents showing repairs completed and signed on your behalf. You were aware of all your fees and your financing option before you decided to go through with the purchase. Also you  were provided with a maintenance plant that you could have used anywhere nation wide if any mechanical issues may arose under the plan guidelines. Please feel to contact management if you need assistant with processing any warranties provided or any recommendations for repairs moving forward. Thank you.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22043611
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car in which it wasnt disclosed the full extent of previous front end damage. Additionally I was sent off with window tint that was over the state limits knowingly and have a recorded conversation with an employee from the ************ that they knowingly sold me the vehicle with illegal tint and that they would address my concerns because they were aware of them prior to selling me the car. In addition the check engine light was on and the brakes/rotors were bad and it was reported but not addressed/resolved so I returned the car. I demand a full refund to my method of payment. I only kept the car for two weeks because of these unattended issues and knowingly selling me a bad car. I have a recorded conversation.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought two cars a 2006 *** 325 and a 2010 650 i total down for both with a co-signer was 11k this was outrageous if we didnt meet this amount we would lose the 2k for some weird tax??! We were desperate to keep our jobs and they took advantage of this proceeded to sell us broken cars the 650 transmission was fully broken/inoperable we almost died because of this on the highway these people are scam artist who should not be allowed any type of buisness ownership

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Atlanta Unique Autos on December 30th,2023 for the total finance amount of $7000. The next day which was the 31st the check engine light comes on. I did contact the dealership but the owner(*****) told me the dealership would't be open until after the 1st but to bring the car to the shop. I did so and when I got there, the first thing I asked for was a refund and I told them I no longer wanted this car. ***** told me that was impossible and that this is NOT ******** I was cut off from explaining what the issue was and was told that they would fix the issue. I leaves the car for almost 2 weeks there and was told to come pick it up on the 13th and that the issue was fixed and even got a new emissions test done for me. I pick the car up on the 13th as instructed to, the next day the check engine light comes on again. They resettled the light and never ever fixed the issue. I've gotten a diagnostics test done on it several times since then and it has came back this car was sold with mechanical/engine issues. The problem is the fuel injectors which is what the codes have been saying. The car is leaking gas all over the motor and now the radiator is going out. They did pay half to get the issue fixed but the amount that was given was/is not enough to cover the cost of the repairs. This car has been nothing but a nightmare since I bought it.

  Business Response

  Date: 04/03/2024

  *****************,

  We are sorry to here about your disappointment with us and our services , it is important to us that our customers are more than satisfied. However your reasons for your dissatisfaction you indicated did not occur as you described. As a courtesy after you purchasing your vehicle we took it in and reserviced you to your standards and as you stated provided proper documents showing such. moving forward were also granted/credited funds towards repairs that we never charged and also providing completion of a new emission based of those repairs. Both parties agreed moving forward and you took possession of vehicle in good standings to our knowledge. The dealer did and tried everyway possible to satisfy your needs and eventually you breached your contract. Please feel free to reach out to management to see what we can solutionize. 

  Kind regards.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A car was puchased for $6,000 down in September, payment WAS MADE TO WESTLAKE FINANCIAL in October, and the car got repossessed in NOVEMBER. (out of nowhere, with no notice or call) When we called atlanta unique auto sales, They said "the bank gave the contract back" when we called the bank, they said that the account was still active and to call the dealership for more answers. When we called, they were not able to help whatsoever. Common courtesy would have gone a long way.

  Business Response

  Date: 12/06/2023

  To whom it may concern,

  First and foremost would like to apologize for any inconvenience this may have caused, how ever your name does not match any known records in our data. Secondly you've mention ******** your contract is obligated with westlake financial Not Atlanta Unique Auto Sales **** If you've failed to not correspond to their guide lines or any breach of contract we should not be responsible or be at fault. your payments and your whole deal was solely with ******** financial they should be contacted and receiving the reviews and concerns. In the event if you failed to meet their terms they nor We are responsible of such notices. Please feel free to contact management for any documents needed to be proven. Thirdly with my familiarity with deals going in and out and per phone calls this vehicle was purchased back in first week of September of 2023 so we are referring to the end of November which is a lengthy time frame so somewhere in between that time frame may have been a breach that wasn't complied with between you and your financer not us.

  Thank you and again sorry for any inconvenience.

   

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2013 *** from this car lot! They repo my car saying I didnt have insurance when the insurance is active, they spoke with the insurance company and they confirmed that the insurance was never not active. The car note is updated and not late and now they want me to pay the complete total of the car which is ****** and now the owner said that hes exercising his right not to do business with me. My life is at risk. My jobs I cant get to, my kids cant go to school. I need help with this situation because its not right what they are doing.

  Business Response

  Date: 11/09/2023

  To whom it may concern,

  We understand how frustrating it can be to have your vehicle repossessed. We are sorry for any inconvenience this has caused, however this has not been the first stint or first issue regarding your account and it being in repo status. We work diligently for all of our customers. We give several notices and courtesy before it gets to the next level. Per your contract customer is fully responsible to provide such documents needed. We in no way shape or form picked up your vehicle illegally. Our business is to keep our customers in there vehicle and making continuous payments. It causes problems like such on our end and that's never the motive. Please feel free to contact management if you need any clarification or better understanding moving forward. 

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20801866
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/17/2023

  NO further comment or settlement. Please feel free to contact management moving forward any clarifications or notices needed  to prove such.

  Thnks

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a infinity qx56 from Atlanta unique auto sales and within a month and a half it was undriveable due to a blown transmission.a problem that was on going and they didn't mention to me when they took my $3,000 and $445 for a month payment.now they want me to still pay for the car and it just got out the shop and won't go in gear.they refuse to look at it or try to work with the problem that they were fully aware of.this place needs to be shut down bc they just scam people out their hard earned money.I bought those truck because I needed more room for my elderly father who has dementia and goes to the doctor.and I have 2 autistic twins as well.so I needed 3 rows.and now I have a truck that sits in my driveway that I just paid my tags for,insurance for and can't drive it.

  Business Response

  Date: 10/23/2023

  To whom it may concern,

  I'm sorry to hear that you had a bad experience. We always strive to improve our vehicles and services, however even doing top tier work on inspecting our vehicles a vehicle with 245k miles are more prone to having issues and can be non detectable. We were unaware of these issues along with yourself test driving and doing your own proper homework prior to purchasing. It is unfortunate but we are still here to help were we can. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to help as we 've done prior accommodating you on this purchase. Please contact management.

  Thanks

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back in 2020 or 2021 I went in to purchase a vehicle in 2013 Q x56 infinity I put down $7000 for down payment and made numerous payments thereafter, soon after the vehicle broke down, I had issues with two tech Cadillac converters amongst other things. I informed the dealership, and they intern told me that I could repair the vehicle myself and not make payments until at a later time as well as I did not have to have insurance on the vehicle. As long as the vehicle was in the repair shop, they verified that the car was in the repair shop. Therefore I had no insurance once the vehicle was repaired , I was in my vehicle when a tow truck tried to come up and repossess it with myself my mother and my nephew being in the vehicle I drove off immediately and contacted the dealership. They informed me that I was behind in my car payments, and they were re-pulling the vehicle. Despite the conversation we had about me not having to make payments until it was repaired , I then purchased a money order a couple of days later to pay the rear balance. They told me the balance was **** and something dollars which I have video of this because I had an attached fee of three to $400 for the repo fee I tried to render payment which I have a copy of the money order when I try to make payment to them for 850 something dollars , they refused to take my calls. They refused to answer my emails. They refused to speak with me when I went to their place of business to take care of my past due payments before I got so far behind my car has since been repossessed with the same situation me being in the vehicle with my grandson at the time of repossession the tow truck hit my vehicle with us in it, they filed a false police report stating that I removed the device from the vehicle keep in mind the vehicle was in several shops. I went to jail for hours because of this false want my vehicle has been taken from me and on top of that, I ended up having to file bankruptcy chapter 13. I am not getting any assistance from anyone , I am reaching out for help. I've read many reviews some good some bad about this dealership and I asked that you look into this matter as soon as possible. I greatly appreciate you and the things that you do.

  Business Response

  Date: 01/31/2023

  To whom this may concern,

  To start the accusations ******************************** are implying are completely false. ******************************** financed a vehicle with Atlanta Unique Auto sales 1/02/21 agreeing to make bi weekly payments of $345 for about 30 months. Customer defaulted by not complying within her contract by not managing and paying her payments on time and also not having the vehicle properly insured while under contract. First false statement customer stated she informed us the vehicle was in the shop for mechanical repairs in which she notified the dealer(please see attachments in contact activity) that the vehicle was at a body shop due to extensive body damages to the vehicle and insurance was in the process for repairs. Never disclosed at anytime to stop payment and not have insurance, as a courtesy we tried to help customer to catch up on her payments with several payment options that she also failed to do. Customer was sent numerous notifications for payments and also providing correct insurance before the vehicle was ever put into default. Customers vehicle was finally repossessed 1/17/23 and her last payment to date was made on 9/25/21(please see attachment) in which still was not a full payment. No one ever negated any payments. If customer was so concerned on keeping her account in good standings we have several payment options that do not even involve with human interaction in which she was aware of. Never filed a police report of such matter. A motion of concealment of interest was filed within Gwinnett county after numerous attempts of trying recoup our vehicle for breach of contract in which every time a repo company made attempts to pick up customer as she stated jumped in the vehicle and drove off which she drove off into a garage and kept the vehicle concealed from pick up for months and months, In which a judge then granted a warrant for such on 11/16/2022. Please see attachments in which we made several attempts to work with our customer before this account went into default. Up to date moving a whole calendar year forward after no payments customer still did not manage to keep the vehicle insured (please see attachment of laps and fines assessed by the state).  Customer has driven freely no insurance no payments for more than a year. excessive use and mistreatment of our vehicle causing damages. We try to be very understanding to all our customers and help when the help is possible but doesn't mean we have to be taken advantage of.

  Customer Answer

  Date: 02/07/2023

  this again is response to this business , numerous times, I attempted to make a payment and reach out via email. Once again they did not except phone calls from me. They did not reply to emails that was made, and they refused payment as well. I have enclosed documents providing this as well as I have a video, if need be sent. . this is a company that likes to sell a car get the down payment except a couple of payments and then find an issue to Repo the car so that they can resell it and this is exactly what they have done to me. enclosed yet again is the email that I sent stating that that will be the last and final attempt to make payment no reply app I was always on time with payments until car broke down. That's when the issue started. Enclosed also is where you could see that I was never behind, and I made my payments on time until car needed repair. they put my car out for repossession after I had gotten it out of the shop and after stating to me that I did not have to make a payment until my car was repaired two days after my car was repaired they sent a tow truck to try and repo it. I have repair shops that is willing to vouch that my car was in the shop for over two months as well as another shop prior to that where it was in the shop for over a month and a half..

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought A Car In February, The Check Engine Light Came On 5 Days Later. I Brought The Car *********** Cleared The ************ Its Good To Go. A Week Later I Called Because The Engine Light Was Going ********* Car Was Jerking, And Kept Randomly Cutting Off. I Received A Code Reading Saying It Was The Powertrain System. They Were Willing To Pay When It Was The ************ Belt That Needed To Be Fixed, But When They Found Out The Whole Engine Blew They Are Now Wanting Me To Pay. When I Asked For An Invoice That The Engine Was Replaced I Was Told Everything Was Done On The Back End So There Is Only An Invoice Showing We ************************* Will Be No Warranty On The Engine We Put In Either. I Spent Over $5000 On A Car I Drove For 3 ************ Want More Money. I Am At A Hardship With This Whole Situation. I Lost My Job.

  Business Response

  Date: 05/25/2022

  To whom it may concern,

  
  Customer purchased a vehicle from ********************** in Feb. Customer test drove the vehicle and agreed to terms after doing so, When she brought the vehicle to the dealer for a courtesy check in for the check engine light was an evap code nothing engine related and it was disclosed to customer. *** dates customer is implying are in accurate over a month later she calls  stating the light is on disclosed to customer to have the vehicle revaluated. As a good will customer brings vehicle back to dealer for diagnosis and was disclosed to customer she needed engine replacement. Never agreed in to full coverage of any repairs. Disclosed to customer she was responsible for any and all repairs. Declined a warranty and signed a waiver. Gave customer her options and agreed to get engine and the amount applied to her loan as assistance with a small payment up front towards repairs. Customer agreed. Disclosed to customer a warranty was not applicable with the work being done in house and the price of part being reduced at a lower cost which waived any warranties to help customer. Day of customer coming to pick up and pay in what was agreed on she didnt have the full amount and vehicle was not released. As stated to her a payment towards repairs was needed to release and what was agreed on in which we also paused payments moving forward to help the customer catch up in good ****** *** dealer did all its due diligence in tryin to do our part to help. As a used car dealer we helped as much as possible. Our job as a used car dealer bhph location is to keep our customers happy and on the road. We inspect our vehicles all with prior emissions done before sale. ***se are used vehicles and we service them to our best capabilities to keep them on the road. 

  Customer Answer

  Date: 05/25/2022

   
  Complaint: 17232267
  
  I am rejecting this response because this information is inaccurate. There are 7 different review on the BBB website with my same problem just a different vehicle all within the last 6 months. No invoices/recipients have been shown after asking multiple times. The dates I provided are accurate. They agreed to fix the *** & timing belt (they would pay for it) because that was the first diagnosis, but after finding out it was the engine then made the responsibility of payment mine because it was a bigger cost. I am unsatisfied with everything this business is doing and would like the cost of the engine repairs/labor removed from my car loan or i would like a full refund of my vehicle. I am willing to accept half of the total i have paid back as a settlement. When explaining they sold me a lemon they did not care about the financial hardship it has caused me. I lost my job and my son lost his childcare scholarship due to not having transportation. I drove the car for 2 weeks tops. The dealer has had my car since. I did not agree to not having a warranty on a replaced engine and the engine is used as Chino disclosed. I should have been offered to bring my own part if things were going to be done on the back end that again I did not approve of. I have not signed any paperwork agreeing to this arrangement. The car has been sitting there for 2 weeks after being serviced due to the lack of proof and communication. 

  
  Sincerely,
  
  *************************