ComplaintsforEncore Management

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I no longer have trash service because of Encore Management I have called and emailed multiple times, even talked to someone ahead of time about a notice of cancellation for trash pickup. No one EVER does their job at Encore Management so my trash service has been cancelled!! Trash can only be paid by the homeowner, I had to call the county and figure out whats going on myself. Half of our neighborhood(14 trash cans red tagged) has trash service cancellations all of which managed by Encore Management.This is absolutely unacceptable and will turn into unlivable conditions VERY FAST and is still being COMPLETELY IGNORED BY ENCORE MANAGEMENT. I need someone at Encore Management to contact me immediately with an answer as to when this BS will be fixed.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Moved out of the home and bogus charges were applied to eat up security deposit! I specifically asked to be present during the life out inspection and was denied! I have pictures of the home. A suit will be filed if not resolved!

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This property management company still has listing on their website that are not available. Then once you apply, they email you informing you that its no longer available giving you the option to transfer your application to another property managed by them. But I did not want to do that. I just wanted to receive the refund for my admin fee and look elsewhere. Theres no way to get in contact with a live representative for this matter so Im not sure how or if the refund will be provided.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been paying rent before time for over 3 years. I had to leave in an emergency because my father has cancer. I have calling for 3 weeks and no one answers or return calls. On the website it says someone has to come in to pay. I have been trying to call to find a solution and no one is answering the phone. On the website it says the offices are close to the public. How am I supposed to resolve an issue if I can not contact them. I have not been getting any emails and I am not in the area to get mail. I feel like their actions are deliberate and may be doing it to others. They are being paid but they are not doing their jobs to deserve being paid. My ceiling has been open for months and they keep canceling the maintenance request. I am going through an emotional time and they are making it worse.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Absolutely horrible. *************************** is unprofessional at best and is combative in her communication with no attempt to resolve and only makes already bad situations worse. I had autopay scheduled every month within the app that they utilize for payments/maintenance etc. In April, they took out TWO MONTHS worth of rent. I caught it same day and called 10 times, no answer. I had to cancel a trip I had planned with my kids due to the unexpected and unauthorized charge, I then spent 25 days emailing and calling trying to get my money back with ZERO response from the company until the end of the month when rent was almost due to tell me that they could issue me a check; but I wouldnt get it until the following week (after rent was due again) so if I like I can keep it as a credit on the account. Fast forward to today- My lease is up in March however, due to their breach of contract and negligence with how it was handled afterwards and the distress that entire situation caused, I am having to relocate out of fear that will happen again Due to their breach of contract we requested the early term fees to be waived (I provided a 60 day notice verbally trying to do the right thing so they could find someone to lease the home, I am required to give a 30 day notice per the lease terms which I also gave in writing) which ********** said the senior leadership team denied and refuses to give me the reason behind the denial knowing they breached the contract. In addition to no explanation as *** requested in writing several times via email communications, ********* will not give me the names to anyone legitimately above her or the two people she claims were involved in the decision making (she keeps referring me to ************************* at inner management when we received an email months ago stating inner management was no longer managing our community)

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I received a disposition letter 4 months after I moved out from a home owned by Encore management. Upon receiving that disposition letter I asked for proof of the damages placed on that disposition letter as normally a move out inspection is done and the images are posted on the portal. I did not have any images nor a move out inspection posted on my portal I contact the Encore management via email and via phone several months in a row with no response, in regards to the charged fees. Finally today, I was reached out by ***********************, now 7 months since I've vacated the premises of the home owned by management stating that I had a balance and needed to remit payment within 30 days or they were going to report the balance to my credit. I called back 3 times asking to speak to ****** and I have sent three emails, still no return call/email to have this debt validated. I have email threads and move out images timestamped.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I move out from one of their property on 07/05/2022 the address was *************************************************** I had to email them 2 months later regarding my security deposit and I received a email with the breakdown of what I had to pay and the remainder balance. But they put the incorrect address for my new address, I reply back inform them of the error. No response now I email again on 10/07/2022 letting them know I still have not received my balance of my security deposit, I get an email on 10/10/2022 that the check was mailed on 08/19/2022 and to check with my post office, I reply back informing them the post office do not have my check. No ************* it's 10/20/20 and I email them again letting them know I still have not received my security deposit and gave my correct address several times. Spoke with ************************* ( Associate Leasing Manager)Who reply with the same email "Hello *******************, Your check was mailed out 08/19/2022. Have you checked with your post office? If the post office does not have it, please reply to this email. Over and over again Hello *******************, A check was mailed out on 08/19/2022 to the forwarding address you provided and is in our system: **********************************************************************************. I believe this company is a scam if you read the reviews nothing but negative.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Received a letter lease was not being renewed and stated they would contact us to schedule a move out inspection. We never heard from anyone the entire time. Once we moved I contacted them to advise we had moved by our lease end date. I asked about the final walk thru and was advised there was no need since we already moved out. I advised I would still like the walk thru so no surprises with our deposit. The walk thru was denied. Today received a disposition letter with a list of the things they are charging us for. From a $2350.00 deposit receiving $903.00 back. On the list they are charging us for blinds not there when we moved in, wear coming out of wall by door and stains on the carpet things reported at the walk thru when we moved in and normal wear and tear (painting been there two years and it was poorly painted when we moved in). This is frustrating and I really don't want to deal with it anyone. I reached out as soon as received of charges on 6/15/22. Ive called and email 7/26/23,8/10/22 and 8/22/22 to response from ***************************** who replied one or twice stating she was new and had things to complete before she could address our concerns. Still have not heard from her or anyone at Encore. They are a bunch of crooks who will do anything to keep your money.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Demi we moved in to a rental in Jan 2020. It is brand new housing that was finished building on Nov 2019. O/A Jan -Feb 2021 the master bedroom begin *************** a large amount of water. The complaint was notified they sent someone 2-3 weeks later to come patch up and not completely fix the problem. Within the next few months Ive bad to buy from ********** to patch, IcE called and requested assistance since this is a rental property. Into 2022 the second bedroom began to leak uncontrollably. I called they sent some 2 weeks ago, stating, whomever built the home didnt seal valves properly. The roof wasnt properly tacked the builders is **********************. Still current to this day, the second floor in a Tri level Home the carpet is still soaked and wet. The ceiling is cracked and wet and falling in, my attic where items are located is ruined. My kids rooms are wet. Ive placed numerous orders and still again waiting for the emergency team to show up and have not. They expect a full month rent but I have spent so much on keeping my kids safe its unbelievable. My lease is ** in Jan but doesnt look like Im going to be able to afford to stay here with no help on repairs

• Initial Complaint

  05/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Encore management is absolutely terrible!Jordan, who is apparently in charge doesnt know what he is doing.Weve been without a shower for months due to a leaking shower floor. They have came out to fix it over 4 times already in the last 6 months and each time they rig it up with no professional solution. The repairs dont work and they finally agreed to replace the entire shower. After destroying our bathroom and leaving a trail of dust and debri all over our home they left without installing a new one. Didnt clean up the trash or Sheetrock debri everywhere. Over a week later they come back with a new shower to install and left off parts of the shower completely.Not only that they left the shower door off and couldnt install it. Fast forward over a month later. We have holes in our wall. Cracked tile in the bathroom. No shower to use downstairs and no shower door. The walls are covered in dust and the entire bathroom is useless without the shower being installed. In the master bedroom the floors were soaked with water so we asked for a mold company to come access the water damage and that still hasnt been fixed. The carpet is ripped up and nails are exposed in the flooring. Weve reached 16 times asking for a update and asking for this solution to be fixed and still no progress. The entire bathroom has been useless for over two months. They keep closing out our maintenance request in hopes we dont open a new one and the entire process has been a unnecessary burden on our family.Jordan has hung up on us multiple times after simply asking for help or a update. Weve been extremely patient and nice to workers and even changing out schedule to let them inside on days they werent scheduled to come. Weve paid our rent on time each month but dont receive any help from the company.

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