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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am receiving multiple harassing telephone calls from various numbers on a regular basis without any identifying caller ID information and the caller fails to leave a voice message identifying themselves or the organization they represent. I have requested for them to cease and desist all contact on numerous occasions; however, they continue to call from multiple numbers after being blocked due to the ongoing harassment. I am not obligated to correspond with this company in any capacity as there is no contractual agreement requiring me to do so. Please see the following numbers that are being used to continue this unlawful conduct:************** ************** (888) 984-0717
Business response
08/05/2024
Please see the attached, thank youInitial Complaint
07/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been harassed by First Financial Asset management for the past few weeks about a debt that I have no means of paying at all. I am positive it is an error on their end as I do not owe 11 thousand nor do I have that on hand.Business response
07/11/2024
Please review the attached, thank youInitial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This complaint is in regards to First Financial Asset Management. Received and email (to my wifes email! Stating I owed a small amount of money to a rental car company. They stated they have sent thousands of emails to me yet Ive never gotten one, They stated my account is frozen with this car rental company and changed the story multiple times on what the amount was for. None of this is true as called the car rental company in question. This company is a scam. Will be contacting an attorney. BBB you should be pushing to have these false front businesses shut down,Business response
06/06/2024
Please see the attached, thank youInitial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I rented an auto from ***** in October of 2023. I received a very suspicious letter and emails stating I damaged the rental car. These emails and letter never disclosed the auto rented or damage they claim the auto had. I did call upon the first letter only to be asked details such as the auto rented along with the damage claimed. Both of these simple requests were not able to be confirmed along with asking myself personal questions the they should have.I contacted ***** directly to further check into this matter. The Hertz representative explained no damage to the as done to the auto I rented and it would reflect upon the final invoice I received including the invoice I requested in December 2023. I have ignored this until I received a phone call that I ignored as I did not recognize the number. I did look the number up and it shows First Financial Asset Management **** The letter attached is a supposed debit collector stating I need to respond to them by 5/31/2024 to dispute. I do not feel comfortable contacting this company as ***** provided a statement and confirmed the auto was returned without damage. Please help with matter the email provided shows an attachment of an invoice that does not open, never have they included a detailed invoice of $910.88 they claim I owe.Business response
05/09/2024
Please see the attached, thank youInitial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
unethical debt collector that is calling my family members searching for me. this needs to stop immediately. i never borrower money from them.Business response
04/23/2024
Please see the attached, thank youInitial Complaint
04/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
FIRST FINANCIAL., IS COMMITTING unfair debt collection practices by furnishing debts to my consumer report as a means of coercing me to pay an extension of credit, which is a direct violation of 18 U.S.C.894- Collection of an extension of credit by extortionate means. They have taken adverse action against me with forethought and malice, by furnishing inaccurate and knowingly false collections to my consumer report without my lawful authority. This adverse action defined under 12 CFR ****** (c)(1)(i), has negatively impacted my ability to extend credit and operate in commerce. Congress makes it clear that causing a restraint of trade, pursuant to 15 U.S.C.1, is declared to be illegal to and carries both civil and criminal penalties. My right to privacy clear that causing a restraint of trade, pursuant to 15 U.S.C.1, is declared to be illegal to and carries both civil and criminal penalties. My right to privacy and my right to know where and how to direct disclosure of my nonpublic information in accordance to 15 U.S.C. 6801(a) of the Gramm ***** ****** Financial Protection Act has been violated. I declare under penalty and perjury that the foregoing is true and correct to the best of my knowledge. Further I certify that I am permitted by *************** Law to file. I also understand that knowing and willful statements or omission of material fact. They have also violated O.C.G.A 16-9-121. I sent a debt validation letter to them in January 2024 and never received a valid response.Business response
04/16/2024
Please see the attached, thank youCustomer response
04/17/2024
Complaint: 21564165
I am rejecting this response because:
the account is still report open by first financial on my equifax credit report so i will be filing a lawsuit against First FinancialSincerely,
*********************Customer response
04/17/2024
Complaint: 21564165
I am rejecting this response because:
the account is still report open by first financial on my equifax credit report so i will be filing a lawsuit against First FinancialSincerely,
*********************Customer response
04/17/2024
Complaint: 21564165
I am rejecting this response because:
the account is still report open by first financial on my equifax credit report so i will be filing a lawsuit against First Financial
Sincerely,
*********************Business response
04/23/2024
Please see the attached, thank youInitial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been paying for the past debit for duequsene light for year and half to First financial at the end of January I received a letter from another company that the debit was sold to them from first financial. I called and spoke with ***************** at first financial advised her that they have still been taking money out of my account even after the debit was sold and I will not been paying anymore she stated well you got a tax return lets just settle the amount owed not knowing if we even got one or we owed she was extremely rude and kept cutting me off I advised the debit is not with your company and read the letter from the other company and she advised she doesnt know who that company was and she didnt care I needed to pay. I called the new company and asked when they obtained the debit they advised 1-15-24 so first financial has been taking money out of my account since January when the debit is with the other company. ***************** continues to call daily and is very rude when leaving messages. I have even called Duquesne light to advise them of this. I have kept the letter from the new company ********** and First FinancialBusiness response
04/11/2024
Please see the attached, thank youInitial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a very scary and suspicious email from First Financial Asset Management, Inc., who tried to tell me I had a debt balance in my name through ENTERPRISE HOLDING, trying to scam me. Unfortunately, I clicked on the link, and it said- I owed 126 $ I immediately called the company and was told that no agents were available to take my call. I left a message- to no avail- I then looked them up on BBB and saw MANY complaints about the same exact thing. I then called Enterprise themselves to triple check if I did owe any money to them, and they told me neither mine nor my father's name was related to owing money- this is a f****** scam and was scary to receive so I just want to help and warn people against this.Business response
04/05/2024
Please see the attached, thank youInitial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company continues to contact me regarding a debt that I do not owe. I would like them to refrain from any contact attemptsBusiness response
04/02/2024
Please see the attached, thank youCustomer response
04/02/2024
Complaint: 21495045
I am rejecting this response because: There was no response attachednto the BBB documentWas there a response somewhere that I could not see?
Sincerely,
*************Business response
04/02/2024
The response is attached, thank youInitial Complaint
03/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a very suspicious email today saying I had debt owed to enterprise holdings **** and this company is attempting to collect a debt with file number ********. I called enterprise knowing do not owe this car rental agency any money, and I spoke with an agent there who confirmed I have no debt owed and they had no idea what this was about. I want this off of my record if it is on my credit record at all. This company is a scam. You need to respond and confirm that I dont owe anything to enterprise holdings **** I even called first financial asset management main phone number and no one answered and you cant leave a message! Recording says call back later. This is the number I called to dispute ************Business response
03/19/2024
Please see the attached, thank youCustomer response
03/19/2024
Complaint: 21433265
I am rejecting this response because:I contacted Enterprise and spoke with an agent who confirmed with my name phone number, social security number, address that I do not owe anything to them / and I have never had outstanding debt or balance. I dispute this debt, you need to validate you are harassing the correct person, and validate the details of this debt along with my address, social security number and phone number, along with the original full detailed bill transaction in question with enterprise. I have never received a single phone call or letter in the mail from you, or from enterprise. I only received one suspicious email from you, FFAM, last week.
Sincerely,
*************************Business response
03/19/2024
Please see the attached, thank youCustomer response
03/19/2024
Complaint: 21433265
I am rejecting this response because:Please send confirm you are sending the validation letter via **** certified mail as per the ***** protection act. I do not trust I will receive any validation letter from you per your past complaints, and I have never received any mail or phone calls from you, or any notice Ive ever owed anything to Enterprise. And as stated before, I spoke to an enterprise billing accounts agent on Thursday who confirmed *** never owed them any money and I am not on their do not rent list which would indicate I had not paid a bill etc. What date and enterprise location is this supposed enterprise unpaid bill from exactly? And why have you only sent one email on Thursday, lying and saying you have sent letters in the mail? To what address did you send them to?
Sincerely,
*************************
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Customer Complaints Summary
69 total complaints in the last 3 years.
15 complaints closed in the last 12 months.