Complaints
This profile includes complaints for First Financial Asset Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 72 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving multiple texts claiming a I have an unresolved debt. However, I have not received any such notification on my physical mail or even my Email and the reason or how the debt supposedly came to be is not mentioned at all . More importantly, they space out the communications between months so it seems like an illegitimate claim. Is their any way you can prevent this from continuing or at least resolve this situation?
Business Response
Date: 04/16/2025
Please see the attached, thank youCustomer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:04/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On both January 4, 2025 and April 3, 2025, I have received text messages from this company, requesting I call their toll free number *************) regarding a debt. I have had NO written communication regarding any debt I owe and I would think I would have in the time between the two calls, if not before the first call. I am not returning this call as I believe it to be a scam. Also, I checked the toll free number and it doesnt seem to be one associated with the real First Financial Asset Management company. How can I stop these calls?Business Response
Date: 04/08/2025
Please see the attached, thank youCustomer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with First Financial Asset Management **** I do not have a contract with First Financial Asset Management **** They did not provide me with the original contract as requested.Business Response
Date: 04/08/2025
Please see the attached, thank youCustomer Answer
Date: 04/08/2025
Complaint: 23157686
I am rejecting this response because:
I ****** ***** ***** do not have any written contract stating I am liable for this debt.
Sincerely,
****** ***** *****Business Response
Date: 04/08/2025
Please see the attached, thank youInitial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Dispute of Subrogation Claim Cease and Desist Communication Dear First Financial Asset Management,I am contacting you regarding recent text messages Ive received stating that a subrogation claim has been assigned to your agency for resolution.I have no knowledge of this claim and am formally disputing the validity of any debt. To date, I have received no written notice, no explanation, and no debt validation regarding this matter.Please consider this email a formal request for validation of the alleged debt, including:The name and contact of the original creditor The basis of the alleged subrogation claim An itemized breakdown of the balance you claim is owed A copy of any documentation bearing my signature or liability Until this information is provided, you are required to cease all collection activities, including text messages, phone calls, or emails.Additionally, please note that I had full insurance coverage at the time of any related incident and my provider has confirmed that all charges were fully covered.I expect written confirmation from your office acknowledging this dispute.Sincerely,**** M.P.Business Response
Date: 03/27/2025
Please see the attached, thank youCustomer Answer
Date: 03/31/2025
Complaint: 23098587
I am rejecting this response because:
Dear BBB and First Financial Asset Management, Inc.
Thank you for forwarding the response from FFAM. However, their reply does not address my concerns adequately.
Firstly, I have never had insurance coverage with *****, making this debt claim questionable and unverified. Despite **** stating that documentation was sent, I have not received sufficient proof or clarity regarding the origin, nature, or validity of this alleged debt.
**** claims to have attempted communication multiple times, yet I have never received an email clearly explaining the situation. The limited communications I received consisted of two ambiguous text messages that provided no specific details regarding the debt and occasional phone calls from numbers that appeared unreliable. Given the lack of clarity and online warnings describing similar situations as spam or scams, responding to such communications seemed risky and inappropriate.
Their recent letter contained no substantive evidence or details, merely general statements without clear validation of the supposed debt. I request a clear, detailed explanation along with concrete proof of the origin and validity of this debt. Until **** provides genuine verification, I consider this situation unresolved.
Thank you for your assistance in addressing this matter.
Sincerely,
Ins MuozBusiness Response
Date: 03/31/2025
Please see the attached, thank youCustomer Answer
Date: 03/31/2025
Complaint: 23098587
I am rejecting this response because: please find attached the response letter.
Sincerely,
**** *****Initial Complaint
Date:03/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received the text message: First Financial Asset Management, Inc. This communication is from a debt collector and is an attempt to collect a debt, any information obtained will be used for that purpose. Please call ************ or click **************************************** to self-service. Reply STOP to unsubscribe.I have had no prior contacts and believe this to be a potential scam.Business Response
Date: 03/21/2025
Please see the attached, thank youCustomer Answer
Date: 03/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is taking advantage of American's that do not know their rights. FFAM is full of it. Acting like a loan ******. Purchasing debt that can't be validated. Using legal jargon to confuse people and scare tactics to get whatever they want. Please tell them to stop their bs. Delete my name out of their database and every credit reporting agency that they have shared incorrect, fraudulent, wrong, miss leading incorrect to all the credit reporting agencies. I was denied an apartment because of negative, incorrect, half-truths, inaccuracies listed on all of my credit reports.Business Response
Date: 02/28/2025
Please see the attached, thank youInitial Complaint
Date:02/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received the following text today: First Financial Asset Management, Inc. This communication is from a debt collector and is an attempt to collect a debt, any information obtained will be used for that purpose. Please call ************ or click **************************************** to self-service. Reply STOP to unsubscribe. I believe this to be a scam. Please advise.Business Response
Date: 02/27/2025
Please see the attached, thank youCustomer Answer
Date: 02/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a balance of $500.00 with this company. I paid the balance of $500. Through there portal on 1/9/25 and when I checked my bank account there were 3 $500 transactions taken out of my bank account on 1/10/25. So I called the company and they told me they would refund my $1000.00, I asked how long this would take, I was told to give them until Tuesday 1/14/25 to give them time to get it to accounting, so I checked my bank account and there was no refund. So I called on 1/15/25 to follow up on the status of my refund and nothing had been done so they put me through to a supervisor who wanted to argue with me about how much money was taken out of my bank account because she didnt see $1000.00 credit she only saw $500.00 credit supervisor stated she needed proof of the transactions. I called my bank that day 1/15/25 and forwarded the information to the company by email. On 1/16/25 I called the company to follow up on the email to make sure they had received it. I was informed that they had received my email and that they would forward my proof of payment to accounting for a second time and they would email me with the information they found out. I hadnt received email so I called on 1/21/25 to follow up and spoke to a supervisor who also said that they forward my information over to accounting. In all the calls that I made to this company I never once received an apology about the situation. I feel that a $1000.00 is a lot of money and the company shouldve done everything possible to return my money ASAP. Needless to say today is 1/22/25 and I still have not received any information about when my money will be returned.Business Response
Date: 01/29/2025
Please see the attached, thank youCustomer Answer
Date: 01/30/2025
Complaint: 22846352
I am rejecting this response because:
It states that I only paid $1000.00 but what actually happened was (3) $500.00 payments which equals $1500.00 were taken out of my account. I have been refunded the $1000.00, but nothing was said about the $500.00 balance due that was paid. I request that I receive a letter stating that my balance due was paid in full, so that the $500.00 is not being collected at a later date.
Sincerely,
**** *********Business Response
Date: 01/31/2025
Attached paid in full letterCustomer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a random text message from this company indicating I had a debt and needed to call or go online. I call the number and speak to a representative indicating I owe a debt from 2017. I explain this is incorrect and to send me paperwork to dispute. Never received. I contact the company they claim the dispute is with and they tell me there is no debt and its possible this company is a scam. I attempted to call this company again and no response.Business Response
Date: 01/27/2025
Please review the attached, thank youInitial Complaint
Date:01/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not Liable for this debt with deserve edu. I do not have a contract with First Financial Asset Management, Inc. They did not provide me with original contract as I requested.Business Response
Date: 01/13/2025
Please see the attached, thank youCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Gnana ******* ****
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