Business ProfileforFloor Coverings International Northeast Atlanta

This company installed a wood floor in our kitchen. Within three months we informed the owner that the product was unsatisfactory. The surface was so soft that it was getting dents in it in many places. The owner came out and looked at the floor and agreed that there was a problem and said she would ask ******, the manufacturer to replace it. After months she came back and said ****** rejected her request. I stated to her that I wanted her to return my money or replace the floor because I paid her, not Mohawk. She stated she would go back to Mohawk and get them to test the wood on the floor. Again, after months she came back and said they refused. Again I stated I wanted my money back or a new floor. She stated she would ask Mohawk to replace the floor. I have not hear anything since then. The floor was installed on July 28, 2021 but I have been going back and forth with this owner who claimed to be dealing with Mohawk since three months after it was installed. I have an email that she sent me that says she will replace the floor if I am not satisfied with it but not she refuses. She says that she is not responsible for the quality of the product she sells, which I find to be a somewhat ridiculous statement. I know the origin of this goes back past 12 months but this has been a continuous issue where this owner has been stringing us along with false promises this entire time.