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Business Profile

Floor Installation

Mission:Floors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction: ~Oct 2022 Amount You Paid: I will get the exact amount but likely around $15,000 Committed to Provide: both vinyl flooring from the manufacturer and installation from the installer Nature of Dispute: Since moving into new build house in October 2022, the flooring smelled like strong chemicals and my family has health impacts (congestion, sick) when by the flooring. A few months ago, I hired an Air Quality professional, where the lab results came back with chemicals off-gassing beyond permissible limits. After sharing the results with the Installer and Manufacturer, they came back with a lie saying I didn't turn my AC on since June and that they will do nothing to remedy the situation.Resolution: no business has not tried to remedy the situation. They mentioned I am on my own to deal with it.Settlement: I want a refund for the flooring and installation, along with the chemicals professionally removed from the floor.

Mission:Floors, LLC is NOT a BBB Accredited Business.

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