Complaints

This profile includes complaints for Crawford & Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Crawford & Company

  5335 Triangle Parkway NW Peachtree Corners, GA 30092

• 

  Crawford & Company

  1 Corporate Dr Ste 120 Lake Zurich, IL 60047-8945

• 

  Broadspire, A Crawford Company

  100 Connell Dr Ste 2000 Berkeley Hts, NJ 07922-2371

• 

  Crawford & Co

  1 Forestwood Dr # 202 Pittsburgh, PA 15237

• 

  Broadspire, A Crawford Company

  100 Connell Dr Ste 2000 Berkeley Hts, NJ 07922-2371

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Integrity Grading and Excavating, has Broadspire for their liability insurance. There was major construction in front of my house. On July 13, 2024, Integrity had dug a huge hole down to my drain in the basement. They had broken a manhole cover, didnt cover it up. Rained a great deal and the rainwater and dirt came through the floor drain from the road. They refuse to cover the claim. They stated that to investigate the claim would take a long time before they DENIED it. They NEVER sent an adjuster. The construction people stated that their company would cover the claim when they came into my basement to look at it the day after the flooding. They claimed it was an act of God. Had nothing to do with their construction practices and negligence. They also told the city comptroller, **** ****** ,that they would be covering the claim. In a meeting with the city on November *******, the city insurance denied the claim and the city attorney, said we should get an attorney and **** I dont have a never-ending bank account, to replace everything and hire an attorney and these big companies know this. The city had several meetings with Integrity who assured them that the issue would be taken care of. I sent them a very detailed spread sheet of costs, along with at least 100 pictures. I have pictures of the construction and holes dug under my driveway. My total costs were just under $5,000.00. My original bill for just the cleaning was $3,100.00. Due to the company not being able to get to my place for a couple of weeks, I did tons of the cleaning myself as my basement was beginning to sour. That cost then went down to $1,100.00. They insurance company then offered me $2,500.00, which certainly didn't cover my loss. Minus the labor costs, didnt cover cleaning and repainting and personal property loss. Then they wanted me to sign an NDA. I sent a counteroffer, and all contact ceased from Broadspire. I would appreciate any help. Thank you.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  
  Better Business Bureau
  **************************************
  **********,*******; 30022
  
  
  RE:
  BBB Case #:                 23150985
  Complainant:             ******* *******
  Insured:                      Integrity Excavation
  Carrier:                       ************************* Company
  NAIC:                          10863
  Policy No:                    GL0112510206
  Date of Loss:               7/13/2024
  Our file No:                 *********
  
  
  TO WHOM IT MAY CONCERN:
  
  We are in receipt of your correspondence dated April 3, 2025, regarding the above captioned complaint.  Broadspire, a Crawford Company, is the third -party administrator on behalf of ************************* Company and its insured Integrity Excavation. 
  
  We have reviewed Ms. ******** complaint regarding the water damage in her basement which she attributes to the excavating project being performed by Integrity Excavation on behalf of the City of *************, ***  During our investigation, we spoke with the pipe superintendent on the job site, and he indicated the cause of the flooding was due to the heavy rains and lack of black top on the road.  The lack of black top on the road allowed the water to pool over the sewer and the sewer was not able to keep up with the amount of water.   There are three roads that drain into this storm sewer.   Three homes were affected by the flooding.  Our investigation did not find any negligence on the part of Integrity Excavation and a denial letter was sent to the homeowners.
  
   We discovered months later that our insured had been talking to the homeowners and had made a financial offer to resolve their claims.  We were not involved in those conversations nor had any knowledge of them.   We received an executed release for one homeowner and therefore honored that release by issuing a check.   We had no communication with Ms. ******* nor knew of any communication she had with our insured.  The person at Integrity Excavation who was handling this situation is no longer employed.
  
  
  
  In good faith, we have reached out to Ms. ******* and have agreeably resolved this matter for $4,700.00.  The settlement check will be sent out on today.   Should you have any additional questions, please do not hesitate to contact our office to discuss.
  
  Sincerely,
  
  
  
  ******* *********, AINS, AIC
  Team Manager
  Broadspire,a Crawford Company
  PO Box 14350
  ******************
  ************
  **************************************************************************************************
  Broadspire Services CA license # *******

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A vehicle using Broadspire put my car in a total loss. After several months of The process to finalize my total loss claim, my gap insurance needed a valuation report from the insurance. This insurance has been taking six months to get a hold of to receive the valuation report so that my gap can be utilized. because of my total loss, I havent been able to work without a car And therefore my Financial situation has been tainted.

  Business Response

  Date: 02/06/2025

  ************************
  *****************************
  Suite 510
  *********************
  
  February 6, 2025
  
  Via Upload
  
  ***** *******
  ****************** Apt 13E
  ********** ** 33033
  
  
  RE:      Filing Number:                      ********
              Filing Accepted Date:             1/28/25
              Insured:                                   South Motors Automotive Group       
              Claimant:                                 ***** *******
              Complainant:                           ***** *******
              Underwriting Company:          Continental Casualty Company                                
              Claim No.:                               190230891
  
  To Whom It May Concern:
  Continental Casualty Company, which is one of the ************* companies, acknowledges the receipt of the Better Business Bureau complaint (BBB),filing number ********* which was filed by ***** ******** The BBB identifies the filing accepted date as 1/28/25.  This letter shall serve as Continental Casualty Companys response to the BBB. to the ****
  BBB ALLEGATIONS
  We have reviewed the BBB complaint. The complaint states that the reason for the notice is Repair Issues.  The complaint further states that it took 6 months to obtain Total Loss Evaluation to finalize Gap claim and Mrs. ******* was unable to work without a car.
  DISCUSSION
  This claim was reported to Broadspire on December 13 28, 2023.
  
  Broadspire represents their client, ****************************** This accident occurred on December 12, 2023, on Southbound State Rd. 5 in ********** **. Our clients parts driver, ******* ****** was traveling on Southbound State Rd. 5 when he rear-ended Mrs. ******** vehicle.   
  
  This matter was investigated, and our liability position was determined on January 8th, 2024
  
  On January 8th, 2024, Broadspire forwarded a copy of appraisal in the amount of $7,218.45 to Mrs. ******** body shop, Jesses Paint & Body. The repairs were approved to proceed.
  
  On January 16th, 2024, Broadspire received a supplement from Jesses Paint & Body in the amount of $7,768.75.
  
  On January 23rd, 2024, Broadspire reached out to Jesses Paint & Body requesting photos and repair date to support the supplement in the amount of $7,768.75. On the same day, the supplement was forwarded to our appraiser that wrote the original estimate for review.
  
  On February 2, 2024, Broadspire received reviewed supplement,which deemed Mrs. ******** vehicle a Total Loss. On the same day, Broadspire reached out to Jesses Paint & Body and advised shop that vehicle was deemed a total loss and obtain current fees and arranged salvage pickup.  
  
  On February 7th, 2024, the vehicle was picked up by the salvage vendor.
  
  Broadspire has worked with Mrs. ******** and her lienholder *************** to obtain the necessary documentation in order to finalize total loss.
  
  On May 8th, 2024, a lien settlement offer was made in the amount of $17,572.72 to *************** Our payment was issued and the check cleared on May 17, 2024.
  
  On July 30, 2024, Broadspire has received executed release from Mrs. ******* for the total loss settlement amount issued to ***************
  
  On August 19, 2024, Broadspire forwarded the total loss summary to *************************** with cc to Mrs. ******** Broadspire received an email confirming receipt.
  
  On August 20, 2024, Broadspire received an email from ************************** asking for the *** claim # or last 8 of the *** and to resent in a pdf format as the original one was corrupted.
  
  On September 9, 2024, Broadspire spoke with Mrs. ******* via telephone and sent an email outlining the total loss evaluation.
  
  No further communication has been received from Mrs. ******* regarding the Total Loss Evaluation Report. 
  CONCLUSION
  In summary, Mrs. ******* was advised that her vehicle was deemed a total loss. We were informed that she arrived at the shop and removed her personal belongings on February 6th, 2024. *********** should have started to look for a replacement vehicle in February.
  
  There was no delay on Broadspire's part to provide the ************* with the Total Loss Evaluation Report. Our original request came in on August 19th, 2024, and Broadspire responded on August 20th, 2024. Broadspire has sent another copy of the Total Loss Evaluation Report to Mrs. ******* on September 9th, 2024, and has not heard from Mrs. ******* since. 
  
  Should you have any questions, please do not hesitate to contact me.
  Very truly yours,
  
  
  Sincerely,
  
  
  On Behalf of:
  Continental Casualty Company
  
  
  Aga Slawuta    
  Team Manager, ***

  Customer Answer

  Date: 02/09/2025

   
  Complaint: 22869726
  
  I am rejecting this response because:

  As shown in the documents attached to the first complaint, I have continually tried to receive contact from Ms. *********** past September 9th, 2024.  Ms. *********** was told that the first document send for the valuation report did not open via the link she sent, so she was asked to send it again. In the second attempt to send the valuation report Ms. *********** was on a merged call with a GAP agent and I so that the agent can explain to Ms. *********** that the document was not the correct one. They have also communicated with each other via email. Searching for a secondary vehicle is not possible because the title for my 2020 ****** Corolla is still with the bank until GAP receives the correct paperwork they have been waiting for over 5 months.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/19/2025

  ************************
  *****************************
  Suite 510
  *********************
  
  February 19, 2025
  
  Via Upload
  
  BBB
  ***************************
  Suite 510
  ********************
  
  
  RE:      Filing Number:                      ********
              Filing Accepted Date:             1/28/25
              Insured:                                   South Motors Automotive Group       
              Claimant:                                 ***** *******
              Complainant:                           ***** *******
              Underwriting Company:          Continental Casualty Company        
              Claim No.:                               190230891
              Policy No.:                               AYA737204726
  To Whom it May Concern:
  Continental Casualty Company, which is one of the ************* companies, acknowledges the receipt of the Better Business Bureau complaint (BBB),filing number ********, which was filed by ***** *******. We are in receipt of the rejection response filed on February 10, 2025 by ***** *******. This letter shall serve as Continental Casualty Companys follow up response. to the ***.
  Broadspire has received and reviewed Mrs. ******** response. Broadspires original response was provided based on the file notes and email communication proving that Broadspire provided Total Loss Evaluation on multiple occasions. Furthermore, any time a vehicle is deemed a total loss, owners are advised to start looking for a replacement vehicle to avoid being without a transportation. Therefore, there is no change to Broadspires original position.  
  Should you have any questions, please do not hesitate to contact me.
  Very truly yours,
  
  
  Sincerely,
  
  
  On Behalf of:
  Continental Casualty Company
  
  
  Aga Slawuta    
  Team Manager, AIC
  Broadspire *********************** ***********
  PO Box 14350
  *****************************
  phone: ************
  fax: ************
  email: ********************************************

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a Tort with the ******** DOT for damages I incurred from poor road construction on HWY 18 in ********. The process involves this going before their Insurance Company, Crawford and Company and Broadspire (I will file a separate complaint against that company, I believe a subsidiary). Over 3 months, I filed and requested information and responded to questions from their investigator, who was alway delayed and took long periods to respond, if at all. Numerous phone calls went un answered along with Voicemails and emails. One time, the investigator even told me he was "too busy" to call me back via email. I provided all requested information, however, twice I received paper notices that I had not responded. This in NOT true and a total fabrication, as I have the emails. Each time I received a paper correspondence, I immediately emailed and/or called the investigator. My claim was then marked as closed for non- response. Clearly, this is a tactic to avoid any pay out on behalf of the policy and the State of WA. This information about the closure of the claim came not from the insurance company, but a representative of the State, ******* *****. The investigator, ***** ******, never gave me any detail on this and I reached out to the state contact I had because after numerous attempts for follow up/response I made to ***** ******, I hoped to have some information regarding the claim. This insurance adjustor and company clearly use these tactics to intimidate and scare off those seeking the claim. Still, to this date, ***** ****** from the insurance company has yet to respond in anyway. I have attached the initial Tort claim with the state and the detail of emails from the insurance company.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got hurt at work last year. We went to court and had a settlement agreement and now its past ******************************************************************************** another motion to bring them back to court to get a penalty and damages for them being late. I try to email the adjudicator she never returned my calls. I tried to ask my attorney, he never returned my calls, so Im bout to go above both of their heads to get my money.

  Business Response

  Date: 01/22/2025

  January 22, 2025
  
  
  Georgia BBB
  **************************************
  Alpharetta  GA  30022
  
  
  RE:                   Complaint ID.:             22783353
  Complainant:              ******* *****
  Insured:                       ***********************
  Insurer:                        Safety National
  NAIC No.:                     15105
  Date of Loss:                April 15, 2024
  Claim No.:                   190319111-001
  
  
  
  Thank you for the opportunity to respond to the above referenced complaint matter involving the insured, ******************, and the claimant, ******* *****.Broadspire, a Crawford Company, is a third-party administrator handling claims on behalf of Safety National. Broadspire is not an insurance company.
  
  This matter involves a reported delay in the issuance of workerscompensation settlement check. We have reviewed the file materials and note that the issue has been resolved. The claimants settlement check was issued on December 31, 2024 and mailed to her attorney. Subsequently,  the check was cashed January 13, 2025. This matter has been resolved and our claim is closed.
  
  
  
  Sincerely,
  
  ******* ********
  VP Claim Operations **********************
  Broadspire Services, Inc. on behalf of:
  SAFETY *****************************

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Person/Entity You Are Complaining About Name: Crawford & Company Specific Contact:Mr. ***** ******, Senior Liability Examiner 2. Claim Information Claim Number: 190159645-001 Date of Loss: August 26, 2023 Location of Incident: *******************, ************************************** 3. Reason for Complaint Lack of response to your insurance claim despite multiple follow-up attempts and comprehensive documentation provided.Alleged bad faith insurance practices, including failure to communicate, resolve, or appropriately address a valid claim.4. Details of Complaint I sustained a serious injury due to faulty equipment provided by ********** Brooklyn during my stay on August 26, 2023. The hotel's negligence resulted in significant physical, emotional, and financial damages. I filed an insurance claim with Crawford & Company (Claim Number: 190159645-001) on September 5, 2024, and submitted detailed documentation of my injuries, medical treatments, and associated costs. Despite multiple follow-up attempts (via phone, email, and mail) on September 10, September 18, October 25, November 6, November 12, 2024, and January 7, 2025 I have received no substantive response.Their continued silence demonstrates a lack of professionalism and accountability, violating my rights under insurance law. This delay has caused additional emotional and financial distress, as my medical expenses and chronic pain management remain unresolved.5. Resolution Sought A complete review of the claim by Crawford & Company.Immediate settlement of all covered medical expenses, compensation for pain and suffering, and any related financial impacts as outlined in my claim.A formal explanation and accountability for the delay.

  Business Response

  Date: 01/22/2025

  Thank you for the opportunity to respond to the above-referenced complaint matter. Broadspire is the third-party administrator handling claims on behalf of ******************* and Starr Indemnity & Liability Company is the issuing company.  Broadspire is not an insurance company.  Broadspire, as the third-party administrator, is responding on behalf of Starr Indemnity &Liability Company.  We are in receipt of a New York Department of Financial Services complaint dated January 9, 2025, wherein Mrs. *** has indicated that Crawford & Company has failed to respond to Mrs.**** correspondence and is looking for settlement of this matter.
  
  This matter allegedly occurred on August 26, 2023 and reported to Broadspire on September 9th, 2023, It is alleged by Mrs. *** that she was utilizing a Spri Band, which was provided by ******************* in her hotel room, when the band snapped during an exercise, and allegedly caused ******* to fall and sustain injury to her left knee. It is further alleged by ******* that the Spri Band was deteriorated and dry. Mrs. *** has retained the Spri Band.
  
  As you may understand the liability in this matter is questionable.The handling adjuster explained the claims process to Mrs. *** on several occasions, requesting the complete documentation and associated invoicing for her alleged treatment. The adjuster explained that we are unable to pay for treatment as received, but that we would need all related treatment records upon maximum medical improvement. It is at that time that we would be able to properly evaluate Mrs. **** alleged injuries and discuss any available settlement.
  
  Our most recent interaction with Mrs. *** was from an email received on January 7, 2025. A response was sent to Mrs. *** on January ******* requesting confirmation of the treatment records submitted and supporting documentation for the unconfirmed treatment and expenses. A follow up request was made on January 21, 2025 with no response to date.
  
  We look forward to receiving all the necessary information and supporting documentation from Mrs. *** to properly evaluate her damages and attempt to resolve this matter with her directly. We trust that the provided information satisfies your inquiry. Should you have any further questions and/or concerns, please do not hesitate to contact the undersigned.
  
  ****** ******
  Team ********************************* Broadspire
  P: ************ 
  E: ****************************************************
  A: PO Box *****, *********, KY 40512
  

  Customer Answer

  Date: 01/27/2025

  Thank you for assisting me with this matter. I wanted to inform you that I received an email from ***** after filing the complaint with the BBB.
  In his email, he mentioned the $1,502.44 rehab statement and requested specific details about the treatment facility. He asked for the actual statement (not a screenshot) to verify its source, along with the following:
  The name of the provider,
  The recommendation from my primary care physician to this facility, and
  An itemized billing breakdown for the $1,502.44.
  Regarding the *********************************, he stated that the ******* summary notes are valid as they align with the treatment notes, which he has accepted. However, he raised a concern about an approximate 90-day gap in treatment from November 27, 2023, to March 18, 2024.
  To address this concern: I traveled back to ****** during this period because my father, who passed away many years ago, is buried there. His remains needed to be relocated from his coffin to an urn and moved to a different site. While in ******, I did seek medical care for my condition. However, due to the minimal costs covered by ********************************* and the complexities of international claims, I chose not to submit these expenses for reimbursement.
  Additionally, I have been dealing with unopened wounds and cellulitis for the past two weeks, requiring hospitalization. As a result, I havent been able to address Jamils concerns promptly, but I plan to follow up with him sometime this week.
  I would also like to note that I have been exceedingly polite and patient with Jamil throughout this process, despite being ignored repeatedly until I filed a complaint with the BBB. This behavior is highly unethical. I sustained injuries due to the lack of maintenance of equipment provided by their facility (see the attachment), yet I have been cooperative and transparent about my situation. Their disregard for my communications until the BBB intervened is unacceptable, and now they are pressuring me to resolve this matter urgently.
  Thank you to the BBB for helping facilitate this process. I will keep you informed of any new developments.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to communicate with me on in any way shape or form; has rendered me homeless twice and has put me in extreme hardship with creditors; I call at different times daily leaving countless voicemails and have escalated things as far as they will let me with no resolution; my adjuster refuses to contact me to issue my the remaining <$2000 owed to me from my injury claim. Higher *** that cannot make adjustments to my file have told me the adjuster is some responsible yet I have no communication with her and am rendered in extreme debt. They have told me they have my TTD checks are ready but refuse to contact me on the correct address to send them to.

  Business Response

  Date: 12/13/2024

  December 11, 2024
  
  Georgia BBB
  **************************************
  ***************; GA  30022
  
  RE:                             Complaint ID.:   ********
  Complainant:              ********* *******
  Insured:                      ***********************
  Insurer:                       Safety National
  NAIC No.:                   15105
  Date of Loss:               August 16, 2024
  Claim No.:                   190412528-001
  
  Thank you for the opportunity to respond to the above referenced complaint matter involving the insured, ******************, and the claimant,********* *******. Broadspire, a Crawford Company, is a third-party administrator handling claims on behalf of ***************. Broadspire is not an insurance company.
  
  This matter involves a reported delay in the issuance of workerscompensation benefits. We have reviewed the file materials and note that the issue has been resolved. The claimants benefits were issued on December ******* and sent on a priority basis. Broadspire spoke with claimant on December 10, 2024 and confirmed issuance of the final benefits that were due. Of note, the claimant did have issues receiving his checks timely as the claimant provided address changes which resulted in Broadspire having to reissue checks. We have confirmed with the consumer that any/all issues have been resolved at this time.
  
  Sincerely,
  
  ****** *******
  Team Manager
  Broadspire Services, Inc. on behalf of:
  SAFETY *****************************

• Initial Complaint

  Date:12/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both my dog and I were injured as a result of a faulty recall product sold on ****** on October 4. I have been working with ***** in your California office since then to try to get a resolve for my claim. A settlement was reached over a month ago and I still do not have a check. In fact Ive been told the check is in queue to be printed since ********************************************************************************* sent, I requested an overnight shipping due to the delay and even offered to pay for said overnight shipping. ***** told me he had to get approval for the overnight and still has yet to tell me if that has been approved despite me telling him that I will pay for the overnight shipping. I have asked for direct deposit to make the process quicker. Ive been told that that is not an option however, in doing my research, it does seem that you issue payments that way Please put me in contact with somebody who can get my check printed and shipped out to me overnight or direct deposited so that I have the funds I am owed no later than end of this business week

  Business Response

  Date: 12/18/2024

  Our office has confirmed with the complainant that settlement funds have been received from our client and payment for the resolution of the claim were delivered on December 6, 2024.

  We trust this resolves the issues on this matter. 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On/About February 8, 2024; we were instructed to file a road hazard damage to windshield, and via this company (**** *******, in particular). The individual/company, made many promises to return calls/update us concerning the claim; but instead acted as a timewasting/stonewall, of perceived deception. After numerous calls, the individual finally sent us an email, stating that the company **********************, denied the claim.

  Business Response

  Date: 12/04/2024

  Thank you for the opportunity to respond to the above-referenced complaint matter involving the insured, Alamo NEX Construction/I-35 and ****** ******. 
  Broadspire, a Crawford Company is the third-party administrator handling claims for ********************** on behalf of ********************. Broadspire is not an insurance company.  We have reviewed our file materials on this Texas property damage claim, and we respectfully disagree with the allegations presented.
  Upon receipt of the complaint, our office reviewed all materials concerning the matter and understand coverage was afforded by USAA.  A denial letter was issued on November 8, 2024.  Our file has been retired.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a property that is rented out on ******. Back in April of 2024, guest activity caused our water heater to burst and leak into the apartment below us, causing damage. When I spoke to the ****** **** they assured me it would be covered under host liability insurance and helped me submit a claim to be processed by a third party company, Crawford and Company insurance. Crawford reached out to me fairly quickly and I went through the process of submitting detailed information, as was requested. By August, I had reached out to inquire about the status of the claim, but received no response from the company. I wrote again and again and also tried contacting ****** to inform them that their third party associate was negligent in their responsibility to review the claim.Finally, after months of no response from Crawford and no support or answers from ******, I just received an email from Crawford on November 7th(!!) stating that I would need to resubmit all documentation for the claim because they couldt locate it. This feels like gross negligence of responsibility to have waited so long to process my insurance claim. I would like to file a grievance to get this matter resolved.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broadspire, my workers compensation insurance provider, has repeatedly delayed payments by claiming to have mailed them, though I have not received any beyond a single check of $944.98. Despite multiple attempts to resolve the issue via calls and emails, they are largely unresponsive. The few times I have received a response, Broadspire claims the payment has been sent, yet nothing arrives. Additionally, when I attempted to email direct deposit documents for faster payment, they did not acknowledge or respond, leaving me without the financial support Im owed. I am requesting immediate action to address these delays and ensure reliable payment going forward.

  Business Response

  Date: 11/13/2024

  Thank you for the opportunity to respond to the above-referenced complaint matter involving the insured ******* Transport Company and the claimant, ***********.
  
  Broadspire, a Crawford Company is the third-party administrator handling claims on behalf ******* Transport Company .Broadspire is not an insurance company. In a good-faith effort to resolve this complaint, Crawford & Company provides the following information for your records.
  
  This matter involves an alleged delay in the issuance of workers compensation benefits. We have reviewed our file materials,and we respectfully disagree with the allegations presented.
  
  Upon receipt of the complaint, our office spoke with the complainant and advised of offers to have the benefits sent via direct deposit. Unfortunately, our office had not received the completed forms. The office resent the requested documentation, and now all benefits are processed via direct deposit.
  
  We have confirmed with the consumer all issues have resolved.
  
  Thank you.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hani ******