ComplaintsforCrawford & Company
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My vehicle was considered a total loss over two weeks ago. This company has lied to me everyday about my payment. I already signed the title and POA paperwork. Now theyre even refusing to answer the phone, pay me or anything. For two weeks I heard Im gonna call you with a tracking number for the check by the end of the day.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This Company is a fraud. They lied at their customers, and they are the most horrible company you ever have to deal with. They take money take forever to give it to you. They lie and make promises that they cannot keep specially **** he is the worst person .Business response
06/25/2024
The information on this complaint is extremely vague and does not provide specific claim information.
I personally left 3 voice mail messages to this individual with no response.
Can you provide assistance on this?
Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was in a car accident with a **************** truck to which I was found not guilty and **************** was liable for the damages on 2/20/2024. For several weeks I've heard nothing and in the meantime my bumper was falling off. I finally got in contact with someone and they told me that they will get this resolved. More weeks would pass before I've heard anything else and had none of my phone calls returned. They would then call me back telling they are working on it and then not return any of my calls for updates for more weeks. It has been 3 full months since the accident that was no fault of my own and **************** ********* (Broadspire) has dragged this out and had a bad time communicating with me. I've been making car payments that is in an autobody shop that I am not using. I just want to be treated as anyone else would want to be treated and that's fairly. If the roles where reversed I'm sure they would want to be treated fairly as well.Business response
06/18/2024
Better Business Bureau
****************************************************************************************************************
RE:*******************************
BBB Complaint No.: 21796437
Insureds Name: City **************
Carrier: ****************** Company
Policy No.: 10CSEC74013
Claim No.: 190281619-001
Date of Loss: 2/20/2024
To Whom it may concern,
Thank you for the opportunity to respond to the above-referenced complaint matter involving the insured City ************** and the claimant, *******************************.Broadspire is the third-party administrator handling claims on behalf of ****************** Company and their insured City ************** Broadspire is not an insurance company. In a good-faith effort to resolve this complaint,Broadspire provides the following information for your records.
This matter involves a third-party property damage claim being made under the Commercial Auto policy for City ************** This claim was investigated, and a determination was made to resolve the claim. The repairs were initially assessed in the amount of $1,292.10. We received the first supplement and repairs were assessed in the amount of $2,007.02. A second supplement was received by the shop bringing the total repairs to $2,324.29. A desk review of the second supplement was reviewed and they agreed with the additional charges.
A supplemental property damage release was forwarded to ********************** to complete. Upon completion, a payment will be issued to the repair facility. Mr. ********* remains in a rental vehicle while the repairs are being performed.
Thank you again for the opportunity to address the issues between ******************************* and City Furniture. We trust that the provided information satisfies your inquiry. Should you have any further questions, please do not hesitate to contact the undersigned.
Regards,
*************************
P.O.Box 14345
******************
Phone:************
**********************************************Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Warning: Crawford and Company has fake job postings all over the Internet. They are not actual jobs. They use fake listings to scam people into pay for classes. People that are desperate for jobs. To convince people that they should pay for these classes, Crawford promises them spots on their independent adjuster roster. Essentially, during a catastrophe, they draw from people on their roster to help assess and adjust the disasters for the insurance companies they have contracted with. A copy of this will be going to every insurance company I can find.I (the entire class as well) was told that within one week of the completion of the class, we would be emailed links to put us on the Crawford roster. We were not. Three months later and there has still been no attempt at helping me or others from my class get put onto the roster. I was told that I only needed to apply for a job. Another one of my classmates was told that he only needed to do a video interview. We have done everything they have said yet we are still not on the roster. After three months, it's apparent that this is a scam. Their website now has where you can pay monthly or yearly for classes. I have contacted *************************** from onboarding. He is completely incompetent. *************************, the teacher, assured me that he would be on top of this matter. He has done nothing but forward emails . He and *************************** lied to each of our faces when giving instructions and defining how the process worked. He along with two other ladies that were introduced as the "onboarding team". No, we were not promised jobs or deployments. After "training" we were promised to be put on the roster. This never happened for the majority of my class. We would all like to know why we spent 2-3 hours with 3 people from the "onboarding team" if we weren't told we were being onboarded? I would never want to be associated with Crawford going forward and only seek to get my money back for a fake class.Business response
06/10/2024
BBB of *************, ****** & NE *******
*******************************************************br>Suite 500
************************
RE: BBB ID: 21772163
Complainant Name: *************************
We are in receipt of Mr. ******** correspondence dated May 29, 2024.
In the narrative of Mr. ******** complaint, he referenced Crawford and Company has fake job postings all over the Internet. They are not actual jobs. They use fake listings to scam people into pay for classes. People that are desperate for jobs. To convince people that they should pay for these classes, Crawford promises them spots on their independent adjuster roster. Essentially, during a catastrophe, they draw from people on their roster to help assess and adjust the disasters for the insurance companies they have contracted with.
Mr.******** specific complaint is in reference to Crawford Catastrophe. This is a division within Crawford &Company that provides independent adjusting services to insurers in the event of a natural disaster.
We respectfully disagree with the allegations presented by the complainant. ****************** attended an Adjuster Basics Evaluation course from February 12, 2024 February 16, 2024 in ******* *** Crawford Catastrophe does not guarantee that an adjuster will be deployed. In fact, due to mild weather this winter, the industry has been slow with low volume deployments. To be placed on the roster and considered for deployments, one must go through Crawford Catastrophe onboarding.
After completing the 5-Day Adjuster Basic Class, an invitation to apply was sent March 4, 2024 to ****************** and all others who attended the class. The link supplied in the email invitation directed him to the *** Careers page Job Listings at Crawford & *** (icims.com), and *** Adjuster job posting as explained in the email he received.
We have confirmed ****************** did not apply to the *** Adjuster requisition as directed. Our records reflect on March 20, 2024, ***************** did apply to a different position within Crawford Loss Adjusting,Property *********** (requisition 2024-24924). This position has since been filled and the requisition was closed.
The class the complainant refers to was designed to teach General Claims Handling,Policy, File Documentation, Customer Experience and Xactimate Level 2. Crawford did not promise a job or a deployment from attending the class.
We regret ****************** had a negative experience however we disagree with has assertions as our information reflects ****************** did not follow in accordance with the invitation of March 4, 2024.Customer response
06/10/2024
Complaint: 21772163
I am rejecting this response because: The response is not at all factual. Additionally, other people from my class reached out to ***************************, who we were told was going to onboard us, to get help as well and were unsuccessful.If what you were saying is correct, why is only one other person from that class on the roster? Additionally, I stated in my response that I was well aware that there was not a job offer or a guarantee for employment. I was well aware of the fact that it would be a potential. The fact that you did not put me on the roster is where you have failed. Only one person from my class has been put on that roster and it is because his father-in-law works for Crawford. It took him three months to get there.
The link that *************************** gave me was not the roster invitation. It was not A an invitation that he sent ***********************, **** received a video interview which is not even part of the process. Even so, **** has not heard anything back in three months after completing the video interview which was not even required. The roster invitation requires drug testing and a background check. Perhaps his incompetence is your problem. It's been five months. If it were not an issue with him, a new link would have been re-issued and we wouldn't be where we are right now. ************************* was also aware and assured me that it would be taken care of. It has not. To make my point even more clear, this email would not have been sent. Perhaps it would have included a link to the roster invitation as well. I'm getting my money back. This is your last chance at the easy way.
Sincerely,
*************************Business response
07/16/2024
Our position remains unchanged.
Thank you for your assistance.
Initial Complaint
05/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Broadspire is contracted by **** Motorfreight to handle workmans comp claims. **** is self insured and Broadspire is the administrator.since filing 3/25/2024 i have not received my correct compensation According to Ohio workmans comp regulations, I should be receiving 72% of my weekly gross minus my hourly wage from being on light duty with employer for the first 12 weeks and 2/3 after that.Weekly gross is determined by your 52 week average prior to injury.My weekly average prior to injury is $1,978 - $400 for light duty = $1,578, 72% = $1,136.16 1st check was $132.73, it was correct because injury happened mid week.2nd check $1080.16 also correct.3rd check $571.93 not correct and I have yet to receive my 4th check for dates 4/11 to 4/17. 2024 I have contacted Broadspire many times and spoke with my claims representative only twice.I explained to her she is doing the math wrong and she still insists she is right and I am wrong.I have three phone numbers for Broadspire and no one returns my calls. I have attempted to reach out to my claims rep supervisor and have not received a response. I have reached out to the Ohio workmans comp bureau self insured division and have not received any responses.I have talked to my employers workmans comp rep and informed them of the issue and was told to contact Broadspire.********************* ************* is my Broadspire rep.*************************** ************* SupervisorBusiness response
05/29/2024
Our claims office has communicated directly with the complainant on this matter.Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Insurance ( home) denial Failure to provide a timely response After repetitive calls, and subsequent Adjuster, where he was literally clueless ******************** , I want them to send a competent adjuster, and not be cancelled subsequently . The amount I seek is conducive with a reputable, educated adjuster Date of loss 1/9/2023Business response
05/02/2024
BBB of *************, ****** & NE *******
*******************************************************br>Suite 500
*************************
RE: BBB ID: 21643094
Complainant Name: ***************************
Insured: ******* and ***********************
Insurance Company: *********************** Company
Policy No.: HOM ******* 01
Effective Dates: November 17, 2023 November 17,2024
Date of Loss: January 9, 2024
File No.: 6600-4374954
We are in receipt of **************** correspondence dated April 30, 2024.
In the narrative of **************** complaint, he referenced Insurance (home) denial.Failure to provide a timely response. After repetitive calls and subsequent Adjuster, where he was literally clueless for ***************** I want them to send a competent adjuster, and not be cancelled subsequently. The amount I seek is conducive with a reputable, educated adjuster.
Crawford &Company is not an insurance Company. Crawford & Company is the independent adjusting company retained by *********************** Company to perform a limited task assignment to inspect the damages at ****************************************************************** Our office was requested to prepare an estimate for wind damage to the fascia metal and water damage to the kitchen ceiling.
We have reviewed our file materials, and we offer the following outline of the limited assignment performed:
January 19, 2024, our adjuster spoke with **************** to schedule an appointment to inspect the damages. The adjuster noted this was a two-story roof and a ladder assist would be required.
January 22,2024, the adjuster confirmed an inspection date of January 30, 2024.
January 29,2024, the adjuster received a voicemail from the insured stating they had to cancel the inspection due to a family emergency.
January 31,2024, the adjuster reached out to the insured to reschedule the appointment and left a message at that time.
February 6,2024, the adjuster needed to reschedule the inspection for February 9, ****************************************** the area.
February 9,2024, the inspection was completed.
February 12,2024, the estimate of damages and report issued to client. The file was then closed.
We regret we can provide no additional information into this matter; however, our office has had no additional involvement in this matter.
*****************************, AIC-M,AIM
Area Manager Field Operations
Crawford & Company
U.S. Loss Adjusting
P+ ************ M+ ************
E *******************************************
W www.crawfordandcompany.com
A *****************************************************Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We spent a week at the ************************. Our vehicle sat for a week in the parking garage, yet the night before check out it was stolen. Our vehicle was stolen from The Delta Marriott's SECURED underground parking lot, after midnight. The hotel is secured after hours, and a room key is needed to gain access. Our vehicle was stolen from their SECURED underground parking garage.Seeking reimburstment for travel to get home, as I never would have flown home, I would have preferred to drive. The company has a F rating on your site, and based on my research it appears they deny, deny, deny until you go away. I'm offering another chance to make this right.Business response
04/12/2024
The claims office communicated directly with the consumer on this matter.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 22,2024 I was informed that additional information was needed regarding my claim As of today March 20,2024 I have not heard of received any feedback regarding my appeal this has been the most difficult time in my life and the lack of communication and process and procedure is terribleBusiness response
03/22/2024
Our office has communicated directly with the complainant on this matter.
Thank you
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was injured in December 2022 at ****** while getting my vehicle fixed. ****** referred me to their 3rd party Broadspire. I have been trying to resolve this case for over a year. Within that time, 2 adjusters have dropped from the business, I have been ignored multiple times. *** sent emails , left voicemails, tried to speak to someone to get it resolved but no one has responded. This injury has changed my life in negative ways and I just want this case to be settled. All information has been provided for over a few months now.Business response
03/25/2024
Broadspire has been in touch with **************** since January 20, 2023, and has obtained her medical records and various other documentation.
Broadspire solicited a demand, but to date have not received one. Most recently, in March 7,2024,Broadspire emailed and left a voice mail message to **************** outlining what was needed to move forward with her claim.
**************** was notified of the statute of limitations for her claim and was asked to advise Broadspire of any questions she has at that time.
Upon receipt of the requested information, Broadspire stands ready, willing and able to work with **************** to resolve this claim.Should you have any questions, please let us know.
Customer response
03/25/2024
Complaint: 21381385
I am rejecting this response because: The email sent to me on March 7th, 2024 by ***************** was demanding documentation that had already been provided twice , to a previous employee by the name of *************. All necessary documentation has been provided as of February 7th, 2024. This documentation includes all surgery/procedure related information. All medical billing/records were provided to another previous employee by the name of *********** in March of 2023. If there is specific additional documentation that is needed, I have no issue obtaining and providing that. However, I will need a list of documentation that has yet to be received, as I have sent everything I have.
Sincerely,
Sierra ******Business response
04/15/2024
Our office communicated directly with the consumer.Initial Complaint
02/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
On January 6, 2023 I hurt my back working for The Garda Security company. I seen several doctor's including a Back and Spine specialist as well as a Chriopractor for months. In September, 2023, my doctor instructed me to take a 6 weeks leave of absence. Broadspire was notify of my injury in September, but refused to ***** me ********* comp. *********************** who works for Broadspire and her number is ************** ) refuse to call me, or help me with my claim. They don't return phone calls or messages.Business response
03/06/2024
Please see a brief extension request for the above-captioned complaint matter.Customer response
03/08/2024
Complaint: 21355971
I am rejecting this response because:
I've been waiting for my claim to be resolved since September of 2023. I've been getting the run around since day one. I didn't work for 2 months and I haven't received not one check to help me take care of my family. I had to borrow money from my extended family just to make ends meet. I hurt my back while working on my job at Garda, and to not receive some kind of funds till my claim is resolved really frustrated me. I need financial help right now. I've been ignored by Broadspire for months.
Sincerely,
**************************Business response
03/11/2024
Please see the attached.Customer response
03/12/2024
Complaint: 21355971
I am rejecting this response because:
The letter that was sent to me a few days ago, IS NOT COMPLETELY TRUE. Broadspire only reach out to me a few times during my time off from work. I had maybe an over an hour phone conversation with Ms. ************** I was told that after they review my conversation, I should be receiving my 6 week back pay from Broadspire. And this Back pain was created from me twisted from the Garda Armor CAR Truck. I was without pay for 6 weeks, while following my doctor ****** to take a leave of absence while they help me with the major pain in my back. This IS NOT SOMETHING I INHERENT in my life. I'm behind with my home bills waiting on benefits from Broadspire. I don't know WHY I'm having such a hard time receiving benefits. Can you please ( Broadspire) send what I believe it's owed to me from my on the job ( Garda) injury
Sincerely,
**************************
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Customer Complaints Summary
184 total complaints in the last 3 years.
20 complaints closed in the last 12 months.