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Business Profile

Mattresses

King & Queen Mattress Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mattress from this company. Order **** date 2/27/23. I purchased a Marquis mattress for $2,849.00. It was delivered to me on 3/16/23. After a couple of weeks my back was hurting each morning after sleeping. The advertising clearly indicates a 180 day return policy, and I quote: “no questions asked”. I have attempted to contact the company to arrange for a return, both using the email previously used with them and by phone many times. They do not answer the phone and all messages are being ignored completely. I have indicated in a message I would pursue all legal means and the company remains fully unresponsive. I simply want to return the bed which is in perfect condition and receive a full refund to my credit card.

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased The Marquis mattress and base from the Co online on July 27th 2020 paid 2699.00$ Order number **** We choose this company because they were made in the USA AND they had a 10 year warranty on the mattress. In March the mattress started sagging and has dips causing us to not be able to sleep. I reached out to the company which still has an active website selling mattresses. I sent an email to the “support” on 4/17/23. Someone responded and asked for the order number so they could start my claim. I supplied the order number and have yet to be able to reach anyone. They do not return emails and do not answer the phone. I have since sent 12 emails and call everyday, leaving messages. I want the mattress replaced like their warranty says they do, it is less than 3 years old.

    Customer Answer

    Date: 06/05/2023

    I have not heard from the company and I am not satisfied with their efforts.

King & Queen Mattress Co is NOT a BBB Accredited Business.

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