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Business Profile

Animal Hospitals

Cedar Animal Hospital

This business is NOT BBB Accredited.

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1

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Review Details

  • Katie P

    Date: 08/01/2023

    I just left Cedar Animal Hospital, I have been with them for at least 7 years and have always gotten a military discount and with three dogs it makes a difference, I noticed my invoice was incredibly higher then last year, but no discount, after I was told I would be given one. I paid after the annual wellness plan for our three dogs and their Seresto collars and the amount was nearly 300 higher then last year, when I showed my ID and asked if that was with military discount I was told yes that it was discounted. I double checked my receipt when we left and called back because it we didnt get the usual discount and it did not reflect any discount after I had been told it would. Again, When I called, I was told by someone named ******* that they never discounted the package because it was already discounted. I explained that I have paper work for the past 7 years for all three dogs and that all have military discounts on them for each year and I was told that she was looking at my past records and that there were no discounts listed, I actually have my invoices and the records and that show discounts. Then they changed stories and said that they changed the rule. I explained that when someone is dropping nearly ****** on care that it would be more Professional to let someone know of policy changes or price differences and I was treated rudely. Funny how this discount has somehow recently vanished after 7 years of always being given to us. I didnt feel cared for and I am trusting you with my dogs, being lied to matters. I was given several different stories, have past invoices that prove that who ever I was on the phone with had zero compassion, was very rude and just did not want to do their job. Also I mentioned how I loved my vet there but was unhappy and I was told it was over the vets head and also did not matter. I feel as if the staff were irritated, rude, and not friendly from the second we walked in and I feel we were dismissed and taken advantage of.

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