Business ProfileforHigh Priority Plumbing and Services, Inc.

A technician came out to diagnose the hot water heater and it was determined it needed replacement. It was noticed there was water in the pan but the technician stated it was not a concern and it was okay to continue using the water. He was asked if the water should be cut off and he stated there was no need to. Several days later water overflowed causing water damage to the attic area flooring and ceiling to the room below. The plumbing company sent another company to assess damage. Due to this occurrence, the home owner should not be held liable and the repairs should be paid for by High Priority Plumbing. High Priority was contacted and the information forwarded to upper management. Management is siding with their plumber without talking to the homeowner for additional information. The plumber is now telling the company that he told us from the beginning the water needed to be turned off - untrue. The company they sent out to look at the damage has now also changed their story. One day they said the plumber was likely at fault; then several days later they said it was completely our fault. High Priority Plumbing changes their story, only sides with their employees, and will not even consider they made an error and should pay for the damages. Our requested resolution is that they pay for the repairs, which we were told yesterday via phone call (with the repair company) would be $900 if we paid out of pocket and used that particular company. Because we are filing this complaint and discrepancies, I am not sure how comfortable I am using their recommended company and may opt to use a different company.