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Business Profile

RV Dealers

Parkway RV Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said that they would guarantee that the slide outs and the A/C would cool. I found 5 leaks in the roof. I tried to put the slides in and they wouldn't slide in. So I called them and they said to "bring it in and they would fix the problems." That they are busy right now and can't send anyone to help fix the slides to bring it in but when I get the slides back in.they gave me a number to call maybe they can help. So I had to call another RV maintenance technician shop to come out and put the slides back in because they were busy. So the other RV maintenance technician shop took them nine days for them to send a technician to come out. And that cost me $900. So the technician got the slides to go in and that's when the rear A/C stop cooling. So I call the the place where I bought the RV again explained what was happening and they said "that they would fix it to bring it in." So I did. So now I've had it a total of three weeks and I finally got the RV up to them to fix. Which they said that they would fix. Then they call me told me that It was fix and ready to go. So I went to get the RV. I got it home and tried to set it up but the slides wouldn't work. The AC wouldn't cool and it still had five leaks. Humm. So they didn't fix anything. And out $900 already to get the slides to manually come in. So I called them the saleman that sold me the RV he transfer me to KC the technician which never answer so I left a message. The next day I called them again and left a message, So now this is day four same thing again voicemail so I left another one for them to call me.now it's been a week NO message from them at all. It seems like I getting the run around. Looks like they are not going to honor their own words and videos that they guarantee A/C cools and slide out work. I'm not happy about this at all and I DON'T recommend buying anything from them. So I'm out $900. I have a RV that has FIVE leaks, and the hydraulic pump is bad on two slides.

    Business Response

    Date: 05/24/2023

    To Whom It May Concern,

    Mr. ****** bought the motorhome As-Is, with no extended or additional warranties. He was shown at the time of pick up that all the slides went in and out as they were supposed to, as well as being shown that the A/C unit worked properly! Mr. ****** also signed form stating he had inspected the motorhome and was satisfied with the motorhome, so that there were no misunderstandings. A copy of said statement has been attached, as well as, the As-Is statement that Mr. ****** also signed. I'm sorry that Mr. ****** had a problem with his unit, but As-Is means just that, As-Is!

     

    Thank you,

    ******* ** *****

    Owner of Parkway RV Center

     

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We put a deposit on a RV on Saturday (7/2/2022) in good faith to purchase a RV. While Mick explained the deposit criteria, what I found out today (7/5/2022) was a little different story. I found out today that the loan-to-value ratio between the bank and Parkway RV was $7000, so the bank wouldn't approve the full amount. I was never told that the LTV would need to value out and that I was on the hook for any difference; I was told that I should put down the deposit if I'm in on the deal and approved by the bank. Mick shared a story that a person put a deposit down but then couldn't get approved; this is a different situation. We were approved for more than the RV we were wanting to purchase, but the LTV isn't there. My husband requested a refund on the deposit and was hung up on by the owner Bill. This is not a case of buyers remorse since we still like the RV and was willing to purchase the RV; it's a case of LTV. It appears as though the dealership owes more than what's it's worth and that's not the bank's fault. While Mick was nice, the owner lacks any customer service. Do not give this dealership your hard earned business. Requesting refund of $1000 deposit. Thank you!

    Business Response

    Date: 07/25/2022

    Our deposit policy is clearly explained to every customer before we take it. The policy has nothing to do with LTV. As most RV's in today's market are priced well above retail, much less than loan value. Please find enclosed a copy of the signed deposit policy from Mrs. ****. It is very definitive and generated by our attorneys.
     
    Thank you,
     
    Bill A****
    Owner

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Class C camper from parkway at the end of march. We had the Vehicle for less than 3 months and on our first long distance trip (second trip) the overhang started coming apart. We contacted our insurace company but they said they could not help with this. The inspector told us that if we bought it from a dealer, we should go back because this should have been noted in the sale and it didn't look as if the seems have been maintained properly. When we contact the dealer, they told us that they didn't have time to help us and that we should look on you tube to learn how to repair the damager.

    Business Response

    Date: 07/23/2022

    On 03/16/2022 our company did sell a 15 year old 2007 Coachmen Motorhome to ******* *. ******. This unit was sold AS IS with no warranty what so ever. We are sorry to hear that Mr. ****** had a problem with his unit, but this is a 15 year old used motorhome. Please find enclosed a copy of the bill of sale signed by Mr. ****** along with a copy of the signed AS IS statement and delivery statement that says Mr. ****** inspected and was satisfied with the RV at the time of delivery.

    Bill A****
    Owner
    Parkway RV Center Inc.

    Customer Answer

    Date: 07/26/2022


    Complaint: ********
    I am rejecting this response because: I was requesting their help in fixing the problem that they new about ahead of time and did not disclose at the time of sale. They will say they had no idea and that it is sold "as is", but this does not make us feel like family like there web site says. Our sales man was terrible and the service is even worse. Being told to check on you tube for tutorials on how to fix the problem was not what I was looking for. I understand what as is means, but I also know that if a problem is not disclosed that affects the value of the sold Item, the dealer is responsible. 
    Sincerely,
    ******* ******

    Business Response

    Date: 07/28/2022

    Please see previous response. Everything is in black and white and signed by the buyer. AS IS means that you are taking the vehicle as it is. There is no warranty. No further response in necessary.

Parkway RV Center is NOT a BBB Accredited Business.

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