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Business Profile

Deck Builder

Smiles Decking Services

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/11/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I paid this contractor $7,600.00 to build a deck and pour a sidewalk on September 23, 2024. Since paying him the cash, I have yet to be able to get in touch with the company owner, *** *******. He sent some workers, and they worked for one day. I called Mr. ******* the next day because the workers did not arrive. Mr. ******* said tough and hung up on me. Now, he is blocking me from contacting him by phone and on ********.

    Business response

    10/11/2024

    I made a deal to build a porch for ****** ***** and that’s what we did. Everything was built perfectly. I offered him as a favor to lay down some simple stones and pebbles. He wanted me to come back and put water seal on it. I told him I was busy and I might be able to Although he didn’t pay me for this additional service. I got busy and I was unable to go out there either way this started as a favor to put the stones in place. I never said I was gonna come back and make them look even better especially for free.

  • Initial Complaint

    03/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Smiles Decking Services is a ripoff! This company (*** *******) defrauded me! Quoted $16k to rebuild my covered front porch, took $8k, worked less than 3 days and then ghosted me! Beware!! He is still actively advertising on ********. Police report has been filed! ************************************************************** I have requested an inspector come out on 3/16/23 to see if any of his work will actually pass inspection before I have anyone else finish the job.

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BBB Rating & Accreditation

B+

This business is not BBB Accredited

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Contact Information

23 Newman Dr

Rossville, GA 30741

Visit Website
(423) 602-4713

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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