Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Access Management Group has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAccess Management Group

            Association Management
            BBB accredited business

            Contact Information

            1100 Northmeadow Pkwy Ste 114

            Roswell, GA 30076-3871

            Visit Website
            (770) 777-6890

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 2/4/2011

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Access Management Group work with both boards and homeowners to make living in your community a joy. 

            Products & Services

            Homeowners Associations, Real Estate

            Business Details

            Location of This Business
            1100 Northmeadow Pkwy Ste 114, Roswell, GA 30076-3871
            BBB File Opened:
            4/1/1993
            Years in Business:
            31
            Business Started:
            12/31/1992
            Accredited Since:
            2/4/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Partnership
            Alternate Business Name
            • Access Management Group, LP
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Sean Ruthven, COO
            Contact Information

            Principal

            • Mr. Sean Ruthven, COO

            Customer Contact

            • Mr. Sean Ruthven, COO
            Additional Contact Information

            Fax Numbers

            • (770) 777-6916
              Primary Fax
            • (404) 874-0244
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have been calling and sending in emails about a water leak inside of the adjoin condo that is leaking instead of the garage to the unit I am concerned about. The Access Management team has NOT been timely in responding as its been over 2 weeks and we have still not heard back from the Manager ***.
            Read More
            Read 18 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lynn J

            03/05/2024

            Access Management provides zero service for the money our community pays them to properly manage the community. Each year they increase their management fee, however, they have removed services (such as: monthly on site visits, charging for an extra meeting if needed). The person responsible for managing our property doesn't do anything at all. He is in charge of over 20 other communities and cannot provide us with professional services. This company also allows the Board Members to use discriminatory proctices!

            Access Management Group Response

            03/07/2024

            We are sorry to hear of the complainants dissatisfaction with the community. It appears that perhaps the complainant is confused as our management fee has not increased in 2024 and is the same as 2023. Regarding the contracted services provided (on-site visits, extra meetings, etc), that is negotiated with the ***** of ********* and agreed upon by both parties. It also appears that the complainant has been in contact already with the current ***** of *********, our property manager, as well as the association attorney and has received responses on all items. While we understand it may not be the answer the complainant was looking for, that doesnt change the answer or legal opinion already received by the complainant. We are sorry that this is not satisfactory to the complainant at this time.
            Read 11 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.