ComplaintsforAAA Auto Club South
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been a customer/client of ********************** since 1990. I moved from ********** to ******* August ************************************************************************************* management was completely different. I used the company to cover my new house (HOM *********) and car (AUT70042741). I made a claim for house repairs on November 2023 and this was used to hike my house policy premium from $1,600 to ********. After experiencing several weeks of AAA stonewalling my efforts to find out the reason for this dramatic increase and removing myself from the companys AUTOPAY plan, I decided to end or cancel coverage to both home and car. I was allowed to cancel the automobile policy on September 30 but told I could not cancel the home policy until I first paid the company at least $1,047 and then call sometime in September 2024 to cancel this home policy.I was deliberately manipulated to prolong my stay with the company so it could charged $1,047.16 for the period August 10 thru August 30. When I signed up for autopay I was told I could cancel this method of payment ANYTIME. Yet, I was not allowed to cancel the autopay method nor cancel the home policy until I paid $1,047.16.Business response
09/04/2024
Hello,
We have reviewed your complaint. If there is a unpaid balance that is due on your policy, the system will not process any transactions until the amount is paid. If you started a new policy and can provide our company proof, then we can process a backdate to that date the new policy was started. If there are any refunds due, the system will advise, and you will receive proof. Please take proof to a nearest branch or you can call the *****# and faxed or email to a rep.
AAA-The Auto Club Group
Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Friday August 9th call AAA for a tow to 5548 Old National highway **********. They dropped my car off to two different wrong locations on the same day . My mechanic closed while waiting on them to deliver my car. I didnt know where my car was located till Saturday morning which was 2 buildings down from the 5548 location. The driver put my key into a drop box at a different location that wouldnt open till Monday the 12th. They can only compensate me with $40 off on my next reinstatement next year. Thats bad business. That left me paying for a ride for both of my jobs to two days.Business response
08/12/2024
We have attempted to reach ********************************************** on August 12, 2024, via telephone/email but have been unable to reach her to resolve the matter. In the event they contact us, we will resolve the matter directly with them.Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Triple A plus member for years. Car broke down in parking lot of a business in a very unsafe neighborhood. Called them several times for towing July 20th. Said they would towing in 20 min. Lied and denied towing with excuses. Business will towing off my car or my car will be vandalized. I'm stuck and not getting the service I paid for. If my car is vandalized it will be their fault. I paid big money for this membership. Please helpBusiness response
07/26/2024
We have attempted to reach Ms. ****** on 7/22, 7/24, 7/25, and 7/26 via telephone and email, but have been unable to reach them to resolve the matter. In the event they contact us, we will resolve the matter directly with them.Initial Complaint
07/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I continue to receive offers for Insurance - an extroridinary amount of wasted paper - I have called twice, I have have changed all settings to ensure I receive NOTHING in mail. I stated I would cancel my membership if I continued to receive the unasked for and clearly requested NOT to receive the offers. I also paid for the service not to receive offers in the mail for credit, insurance, etc., yet this continues to be mailed. I went in to my account to try and cancel, and could only stop an automatic renewal. I wish to cancel and receive whatever refund I am due. I have not use the service, and they can rest assured, I will never use it in the future. It's easier I would think, to contact the President of the United States than to contact them. I am over it, done, tired of it, angry, and can't believe they are still in business.Business response
07/15/2024
Dear BBB,
Thank you for reaching out to AAA. We attempted to contact ******** at ************ on July 8th and July 9th, but unfortunately, we could not reach her, and a voicemail was left. ********'s address has been removed from all marketing and solicitations. Please allow up to 6 weeks for all marketing and solicitations to stop. We have also processed ********'s request to cancel her AAA membership. Please note that memberships cannot be canceled mid-term. ********'s membership will be canceled on the expiration date,12/15/2024. There will be no refunds for her membership as services are provided until the expiration date. If ******** wants to discuss her concerns with someone, please contact the Member ******************** at ************.
At this time,we consider this matter to be closed.
Kind regards,
Member Relations
Initial Complaint
06/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 5/20/24 (exp 4/30) my husband *** renewed our AAA membership, I am the primary he is secondary. On 6/18 *** had a flat tire on I-285 and called AAA he went through the automated system, it said it had recognized the number and his then spoke to a operator. He asked if she needed his member # or anything and was told she had it. He just needed to have his card for the driver. She texted him a link to click for his location. Las year he had to call for and went through the same process all was fine so he thought all was fine. After over an hour of sitting on the side of the freeway with cars buzzing by at 80 mph+ 2' away the driver called. He wanted to speak to *******. *** identified himself and said I am ********'s husband she is in ********. The driver told him he could not come out if I was not there as the call was put in my name. He explained that he had placed the call and had his membership card could the driver just call back and straighten out, He said no that *** would have to call and set up another call in his name, and he had to get other calls. I called from work and after 30 mins of sitting on the phone I got a supervisor who said *** was on the account and should never had been told that. However, by that time he had already found someone to come help him.On 6/24 *** called in and after talking to 3 people and sitting on hold 30 minutes he got a supervisor that said she could file a complaint but since I was primary I would have to call to cancel the membership. Today 6/28 is the first day I have been off work where I could call and sit on hold. When I told them I wanted to cancel and get a refund I was told that because it had been over 30 days since it was renewed they could not cancel it.Business response
07/01/2024
Spoke with Ms. ******** and explained our verification process for who requests service and who is on site. Offered credit to membership for inconvenience and member accepted.Customer response
07/01/2024
Complaint: 21916024
I am rejecting this response because: I am requesting a full refund
I spoke with ******* this afternoon. He was going to check the recording of when my husband called in because they did not ask him his name. If they had they would have known immediately it was not me. I am expecting a call from him tomorrow (7/2/24) after he listens to the call.
Sincerely,
*********************************Business response
07/12/2024
We have attempted to contact this member multiple times with no response. Voicemails have been left during each attempt. If the member has any additional concerns, they can contact their agent via the number left on their VM.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2/2/24 I paid $150 to renew services Since renewing AAA has not updated their system to reflect payment and have denied assistance requests Upon multiple escalations the *** system they use shows me as cancelled The CDX shows active but will not allow me to schedule service I am asking for a full refund for lack of membership update in addition to a free service yearBusiness response
06/21/2024
Dear BBB,
Please forward this complaint to AAA Auto Club South (AAA Georgia) for resolution.
Thank you,
AAA Member Experience
Business response
07/02/2024
Spoke with Mrs. *************;who expressed dissatisfaction with the recurring service delays at AAA. I apologized to member repeatedly, offered her 40 AAA dollars towards membership, and also added her 2 service calls back on to her account that were missing from non-service calls that were not completed. Member advised she has a receipt for out-of-pocket expense occurred from no service rendered and will be emailing over in the amount of $64.00. ********************* will be refunded upon receipt of document.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Have been waiting now over 3.5 hours for a tow truck. No ETA.If I call my own tow company they only want to reimburse me for the contracted rate but no one can tell me what that rate is at AAA.I have called my own tow company.AAA is horrible.They better refund me in full.I called Lloyds Towing they do not have my tow from AAA.**** is the dispatcher at AAA ************.Business response
05/22/2024
We spoke with ******************** on 5/22/24 via telephone and the matter was resolved.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When I first signed up for AAA roadside assistance about 7 months. I got 2 to 3 pieces of mail a month try to make me get there insurance. When I finally got that to stop 3 attempts to make it happen now I get phone calls. I've ask them to stop they say they will and two weeks later a new phone call. They will no take no for a answer.Business response
05/08/2024
Looks like she is GA. Not our member. Please route to her location in ***
Sincerely,
Lakshmi Pal
************
Business response
05/10/2024
HELLO,
THE MEMBER PHONE CALL OPTION HAS BEEN REMOVED. PLEASE GIVE 7-10 BUSINESS DAYS TO PROCESS.
AAA
Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on 6/23/2023 i placed an order for insurance w GAP insurance. I had an accident on 2/19/2024 & totaled my vehicle. Found out that I did not have GAP because AAA does not provide for vehicles 3 years or older. ******* did not disclose that AAA could not provide. Rep processed policy without GAP insurance. I called AAA still investigating. The call is recorded & it shows that I was continuously asking is this quote including GAP rep said yes.well AAA is saying not responsible but is liable. If ******* would have told me that they couldn't cover, would've looked for another Insurance company. Now I owe *******.Business response
04/12/2024
HELLO
PER REVIEW OF POLICY, IT LOOKS LIKE THERE IS AN ONGOING INVESTIGATION REGARDING COVERAGE. ALSO, AN ATTORNEY IS INVOLVED SO THIS ONGOING. WOULD HAVE TO HAVE CONTACT WITH CLAIMS DEPARTMENT. NO FURTHER INFORMATION TO GIVE DUE TO INVESTIGATION.
AAA
Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Saturday, 3/30/24, I put in a request at 9:33 PM for assistance with a lockout. I received an initial ETA of 10:05. When that time came and went, I called to get an update and was told that there were no providers available (just outside ******* proper). I was told I would be called back when they had a provider available. I did not hear back until almost 11 AM the next day. I ended up having my wife drive over 2 hours to bring me a spare key that I remembered I had left in the garage. This is unacceptable and shameful that AAA failed at providing the service I needed. I called AAA ****** Services today and told that all that could be done was a discount on my next year of membership. Why would I want to continue to be a member when I cannot rely on the organization to fulfill it's most basic of duties? I am not looking to get let down again, so no thank you.I have paid them for going on 7 years without a single use. I would very much like all 7 years of membership dues refunded, but I would be fine with the current year being refunded.Business response
04/09/2024
This is a member of AAA Auto Club South. This complaint will need to be forwarded to the email: ***********************************************************Business response
04/16/2024
We have attempted to reach ******************** on 04/13/2024 & 04/16/2024 via telephone & email but have been unable to reach him to resolve the matter. In the event they contact us, we will resolve the matter directly with them.
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Contact Information
200 Mansell Ct E STE 250
Roswell, GA 30076-4973
Customer Complaints Summary
75 total complaints in the last 3 years.
21 complaints closed in the last 12 months.