Business ProfileforThe Uniq House

I purchased all the cabinets for my kitchen remodel on 12/5/23. I paid to have them assembled and delivered. Once me contractor started the install, the cabinet was too tall to install the microwave over the stove. I asked **************** (Uniq House) if I could exchange the cabinet for a shorter one, but they refused. While *********** was ordering all that was needed for the project. There are only 18" from the bottom of the microwave to the top of the stove, that's not enough room to cook anything. They tried to tell me that was the standard distance from the bottom of the microwave to the top of the stove. They said it was my mistake with the measurements and that I could purchase an additional cabinet, but they would not take it back because it was already assembled. All I was seeking was good customer service and an even exchange. They were dismissive, condescending, and kept repeating, "It's not our fault, it's not our fault. I wish I had read the reviews before I spent my money with this company.Update:I did provide measurements of my existing cabinets.I went through the design process with Tari. I was not shown a visual rendering of the final design.Which would have revealed the mistake. **** admitted that this step was skipped. I was relying on the design expertise of Tari since I have never done a renovation before. There was no accountability taken by **** or Bill for their failure as design consultants. Only finger pointing at me because I came in with the measurements for my existing cabinets. I did tell **** during the design process that I would be putting the microwave above the stove.Only after I wrote the review were they willing to work with me to resolve the issue, but I'd already purchased the correct cabinet from another company. This whole fiasco delayed my kitchen renovation by two days, excluding the weekend, causing me extreme stress trying to get my project back on track.The cabinets are very beautiful and good quality