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Business Profile

Furniture Stores

Scandinavian Luxury by Designer Home Comfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been waiting for months for repair of chair under warranty. Repair person was supposed to come by and repair between 12 noon and 1pm. He stated that it may be sooner. He never called and or show up. *********************** ******,We still have not received the part. Please check on the status.Thank you.******************************-Sent from my iPhone On Oct 2, 2023, at 10:47?AM, SL Recliners <********************************************> wrote:Hi ******, It looks like he reported back to us to order that part. It came in 2 days ago - Good timing. I'll have my warehouse manager send this out today and please let me know once you receive it. Then, I can set up the final service. Thanks, ***************************** Sales Manager Designer Home Comfort ****************************************************************** Office: ************** Direct: ************** SLrecliners.com On Mon, Oct 2, 2023 at 8:14?AM *********************** <**********************> wrote:******,A technician did come out and was going to order a part. Have not heard back from them.Can you please follow up on the status?Thank you.*********************** ***********************-Sent from my iPhone On Jun 27, 2023, at 11:25?AM, SL Recliners <********************************************> wrote:I've set up for a tech to go out and take a look at this and see if they can fix it themselves on the spot. If not, we will have a part ordered for you to replace and fix this. Thanks, ***************************** Sales Manager Designer Home Comfort *********************************************************************************** Office: ************** Direct: ************** SLrecliners.com

    Business Response

    Date: 10/23/2023

    This issue has been resolved with the customer. 

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered and paid for a Stressless Mayfair chair 12/29/2020 from Designer Home Comfort. The chair arrived in mid May 2021. I started having problems with the rocking mechanism approximately November 2021. After many emails and phone calls and repair service calls with a variety of parts being replaced culminating in February 2023 they were never able to fix the original problem. On the last service call in January 2023 they had their In House serviceman doing the repair and he was unable to fix the problem which he shared via cell phone video with the business owner. Shortly thereafter I received an email from one of the store's employees indicating they had replaced everything on the chair and were not able to fix it and would allow me free shipping if I would order and pay for another chair. This $3000. chair is still in warranty. I would like a refund since it can't be repaired after approximately 6 attempts for the same issue that started in November 2021.

    Business Response

    Date: 03/04/2023

    The entire chair was replaced under warranty over a year ago. The issue was resolved. Customer wants a refund after several years of owning the item. This is not possible. 

Scandinavian Luxury by Designer Home Comfort is NOT a BBB Accredited Business.

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