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Find a Location

WellStar North Fulton Hospital has 1 locations, listed below.

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    Business ProfileforWellStar North Fulton Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3000 Hospital Blvd, Roswell, GA 30076-4915
    BBB File Opened:
    4/26/2017

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My last name is **** and first name is ******. My ******************* was in ******* *****. I went to ******* for a visit and I had an accident, falling from the attic. I went to see a doctor in ******* and the doctor ordered a chest x-ray at Wellstar North Fulton Hospital in *******, **. I asked a person who works for Wellstar north Fulton hospital, if they take my health insurance, They said, "yes we do."Wellstar North Fulton Hospital sent me a bill of 718$. Wellstar North Fulton hospital wanted me to pay the whole amount 718$. But my health insurance has an invoice that I supposed to pay only 30$. The invoice was attached below. At first I didn't know that I do not have to pay 718$, but so far I paid 333.18$. Now the hospital said I owed 384.82$ and the hospital sent the rest of the bill to collection. My health insurance, bright healthcare has an invoice for me to pay only 30$, but not 718$. The hospital asked me to pay that mount that I do not supposed to pay after the insurance. I am writing to ask the hospital to refund me back 333.18$ that I supposed not to pay.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amari K

    2 stars

    01/06/2024

    I gave birth at Wellstar North Fulton (06/2023) and stayed for roughly 4 - 5 days after having a C-section. I verified my current address SEVERAL times. The address they had on file was an old address from roughly 10+ years ago. I provided them with my up to date address at least 3-4 times during my stay at the hospital. I received a text message from HC Collections (01/2024) stating that I owe $2k+. I call Wellstar billing and they state they have an old address on file AND I owe another bill for my daughter thats $1800+. She shared she had my husbands insurance on file (and they didnt think to try that prior to sending that to collections???) why are these hospitals hiring incompetent people to handle simple tasks like updating address and insurance information? Giving birth is traumatic enough and unfortunately we live in a capitalistic society where your credit really matters! Im infuriated that it even got this far. Get better systems and or staff to make sure information is up to date. This world is stressful enough. Do it right the first time.

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    BBB Atlanta & NE Georgia

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