Business ProfileforMr. Rooter Plumbing & Mr. Electric of Atlanta

Full Complaint Attached:The short version: I have made 3 requests to Mr. Rooter. My request is for a manager to call me regarding my plumbing job. Requests made via their website contact form, a call on December 23 to the office when I booked the 3rd plumber and directly to plumber #3. September 18, 2023 I hired Mr. Rooter plumbing to rough in plumbing for a kitchen island remodel. The job included two phases one to rough in plumbing for a new sink, dishwasher and garbage disposal. Phase two to return and hook up the plumbing to working order. Also new gas line was run for a gas cooktop and addition of gas conversion kit to the propane grill on deck, not completed but paid for $618.75 plumber was slick and showed me the work however did not turn on the unit which was left not producing gas. Three trips were made to my home. First plumber was asked not to return due to his unprofessional conduct while in my home. December 13, 2023 I decided not to have Mr. Rooter come back to complete the work, however when I called another plumbing company to bid on the phase two he informed the plumbing was not up to standard and he would not touch the job without starting over. (already spent phase one $3573.00 so that was not an option. **** also mention here my Mr ********************** 3 year Advantage Plan was left off my original invoice so I did not get the discount. Plumber #2 added to 2nd invoice. Mr. Rooter plumbers took pictures and emailed copies of invoices so I have not attached duplicates, if needed I can send. Thanks