Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached, supporting document that describes the ongoing issues with Dr. ****** inferior workmanship, resulting in damage to my residence, and their refusal to correct the issues related to their repair. Although there is no known, immediate health issue, the possibility of mold relating to their negligence, could become a health hazard involving significant cost to mitigate.

  

  Business Response

  Date: 03/18/2025

  Thank you for reaching out to us. We are clear in our service agreement, that we cannot warranty that our roof repairs will stop leaks. 95% of the time, they do. But repairing a roof is sometimes a process which involves more than one repair to be able to identify the exact source of a leak and rule out other possible sources. It is a process of elimination. We do warranty our repairs that they will not be the source of the leak after we make the repair. We believe after checking the repair work we made, that the leak is coming from some other source. (most likely the chimney) Per our service agreement: 

  "Terms and Conditions:
  LOGICAL PROGRESSION- Your Contractor will identify the obvious defects in your roofing system and recommend repairs that will likely solve the problem. He will then provide an estimate for these problem areas. The obvious defects found are normally the cause of your leak. These are flaws that should be corrected, before they cause further, undetected damage to your homes infrastructure. In some cases the source of the leak is undetectable, but the central defects in workmanship must be
  corrected first. If leaking occurs after the initial defective corrections are performed, your Contractor will then provide an additional free, in depth examination of your roof. Once the less obvious problems are identified, and estimate will be prepared for those repairs.
  LOGICAL PROGRESSION ACCEPTANCE- Homeowner understands and accepts this logical progression methodology. Verbal authorization for the work outlined on this invoice, shall be deemed legally binding and all conditions of this agreement shall be enforceable in the same manner as a work order that bears the homeowners signature."

  The original inspector and the person who provided the quote was very clear that there was no warranty on the repair work on your home: "Seal shingles and replace nails with washered screws. No warranty on work."

  After our QC manager visited your home, we believe the issue is the chimney and the bricks. We do not believe the roof repair work we did is the source of the leak. We are not saying this to avoid any responsibility, as we are not responsible either way.  We could not have been more clear in setting expectations that the work was not under warranty, and that if the leak occurred again further assessment would be needed. You agreed to the service and process. An agreement must be honored by both parties. 

  As a courtesy, we are agreeable to refund the $350 original repair amount. 

  We await response from the consumer.

  Thank you.

   

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr **** contacted me by knocking on my door after the hurricane ****** came through telling me they would do a free roof inspection. After inspecting they told me they were going to put some tarps on my roof to protect it until the insurance claim could be resubmitted. I was never told they were going to charge me for this and was under the assumption is was a free service, just like i was originally told. After my insurance company rejected the claim, ******* has not attempted to charge me $1000 for putting the tarps on my roof. I would have never allowed them to put the tarps on if i knew they were going to charge me that. I could get my roof fixed for that price. I want this bill canceled since i never agreed to it. I can see now that they are a storm chaser roofing company that will never get my business.

  

  Business Response

  Date: 01/21/2025

  We will gladly remove the invoice for the tarp. We are investigating why the Dr **** representative did not clearly explain the process to the customer. We have a tarp installation agreement which clearly explains how the process works for submitting the invoice to the insurance carrier for reimbursement and that if the carrier pays a lower amount or does not honor the claim, then we will adjust our invoice accordingly. We appreciate the customer bringing this to our attention so we can ensure our **** in the field are following protocol. After 37 years in business, we are the furthest thing from being a storm chaser. 80% of our work comes from direct customers contacting us, and insurance/storm damage is not involved. We apologize for any misunderstanding. 

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In response to the situation described below Dr ****** warranty representative came out June 20, 2024 and promised to partially refund my expenses on fixing the roof. However, I have never heard from them after that.I got my roof replaced in 2009 by Dr. ***** 15 years later, in 2024 I got one of the plywood sheets twisting and tearing the shingles. As I was figuring out why it could happen, I realized that there was not a single soffit vent on the side of the roof where the damage has happened, which I believe was the probable cause of the damage.I took "Dr. ***** for professionals and would think that a thorough roofing company should know the importance of soffit vents and would not fail to mention it to their clients before installing a roof on their house.

  

  Business Response

  Date: 07/09/2024

  We initially sent a sales rep out to look at the issue, because the roof was out of warranty. The customer was aware of this according to the call. We quoted him a repair and he did not move forward due to the price and instead did the repair himself. While he was doing the repair he noticed that there was no soffit vent. He notified us of this concern and we sent a QC manager. We determined after further review by the managers, that since no other wood in the area was buckling, it is unlikely that ventilation was the cause, otherwise more wood would have shown similar issues.

  We feel we are being blackmailed by the customer and an online review he posted on ****** to force us to reimburse for a repair which we are not responsible for. We request this be resolved by the customer removing the review on ****** and to stop threatening us as we have done nothing wrong. 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21961156
  
  I am rejecting this response because:

  1) I find the following argument unconvincing: "since no other wood in the area was buckling, it is unlikely that ventilation was the cause, otherwise more wood would have shown similar issues."
  
  I am convinced that the damage occurred in response to improper ventilation in a specific area of the roof due to it being weaker than the rest of the roof, which is normal as no roof if perfectly homogenous. To use an analogy, a frozen water pipe does not fall apart into pieces all together but cracks in a specific area in response to being frozen. And it is not the water pipe or the roof's fault that it is getting damaged in a specific area in such situations, but the fault of the pipe being frozen or the roof not being properly ventilated.
  
  2) These are the arguments that I expressed to your QC manager to support my view that the damage was due to the lack of soffit vents and a resulting lack of proper ventilation: a) the plywood buckled upward which is consistent with condensation accumulating from below, b) the living area under the roof where the damage took place has been heated only minimally until recently, but as a wood stove has been installed in the area in the previous year the heating intensified which increased the chances of condensation due to improper ventilation caused by the lack of soffit vents.
  
  3) Your QC manager accepted the above arguments and agreed to a refund of $500 from Dr. **** to remedy this situation. That appeared to be a done deal to me and your QC manager never mentioned that he would have to discuss this issue any further with anyone else to confirm it. I never heard neither from him nor from Dr. **** until I contacted BBB, which I find rude and unprofessional. I believe any company should stand behind promises made by its employees on behalf of the company. If an employee makes an unjustified promise it should be the company's problem, not the customer's problem. You can inform your QC manager that the next time he should not make such promises before he consults the management, but if he already promised something to a customer on behalf of the company it should be supported by the company.
  
  4) I did not post my ****** review to blackmail anyone. I just expressed my view of the situation and informed your potential customers what experience I had with your company. I did not raise the possibility of a refund with your QC manager in the beginning, but he asked me what resolution I would be happy with after I described to him the situation as I saw it. Should your QC manager have convinced me that the soffit vents were not even supposed to be there, I would have happily changed my review without asking for anything.
  
  5) When I was getting a quote on fixing the roof damage from Dr. **** on June 5, 2024, your representative failed to mention the lack of soffit vents yet again. I believe that if not for my own diligence, I would have to deal with a broken roof again in a year or two after paying you the quoted price of $975 due to the lack of proper ventilation.
  
  6) I will consider this issue settled when Dr. **** issues a refund of $500 as promised by its QC manager on June 20, 2024.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/18/2024

  I went back to **** to ask him about the interaction you had together. He made the mistake of approaching this situation from a perspective of "what could he do to make the bad review (already written) go away." At which point a negotiation ensued about an amount of money to pay. The focus became about money rather than a discussion of obligations/warranties etc.

  I am disciplining **** for this incorrect approach. Dr. **** does not and will not pay a client to change their review of an experience. Our integrity is above this. He should have addressed the issue directly. 

  Further, after researching this, you have a 5 Star CertainTeed warranty. This means the labor warranty actually rests with Certainteed for 25 years, and not Dr ***** You bought an upgraded warranty which means CertainTeed pays for any repairs needed to the roof as a result of roof contractor issues, for 25 years! I wish my team would have found this document sooner and sent it out on the first call to you. Another failure on our part internally, for which I am sending the entire call center through training again.

  Attached is your warranty for review.

  My suggestion is you submit the original quote from Dr **** for the repairs to CertainTeed and they will reimburse you in full for the work. This is more than the discount **** offered. You can email me at *************** if you need help along the way in receiving the reimbursement.

  My apologies for the team fumbling this along the way - not our best performance. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21961156
  
  I am rejecting this response because:

  I contacted Certain ****. They said it would not work the way you have suggested.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Dr. ***** continues to send me and many others spam text messages after we have clearly specified to be removed from listed and even blocking the number and reporting as junk from where the text originated. They need to be held accountable by the law.

  

  Business Response

  Date: 05/18/2024

  We apologize for this issue. We are taking steps to streamline our communications and ensure only those who opt in receive messages.

  Please provide your address and phone number so we can ensure your are opted out. The phone number provided in this complaint did not come up in our CRM system. Thank you.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving constant phone calls and text messages from representatives of Dr. ***** I have repeatedly ask Dr. **** representatives to remove my name from their list, but they still call and text. I have been receiving at least one text and one phone call every day for the last three weeks.

  

  Business Response

  Date: 06/06/2023

  We were aware of the customers requests to opt-out and unsubscribe. We processed the requests and even went so far as to delete the clients contact information from our CRM. We reached out to our contact software support team and located a glitch. This has been fixed and we hope anyone who opts-out from marketing messages does not have receive any additional contact from **. We apologize for the issues.

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sends SPAM text messages even after calling asking to be removed from service. Text received from ?************** on Feb 17 and March 22?. I do not make a habit of replying to unsolicited messages. I called the company and ask to be removed from all marketing lists. Yet I still receive these text messages. I have never been a customer of this company and hope that my requests to be removed from SPAM, and all other marketing lists would be honored.

  

  Business Response

  Date: 04/13/2023

  We have added the customer to our Opt-out list. We had an appointment with the customer in 2016, which is how we initially added the client to our opt-in list. We apologize for any inconvenience and will not contact them again via our marketing channels.

   

  Thank you,

   

   

  *************************************

  Controller, Dr. Roof Atlanta

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:
  
  While the company claims that I had an appointment with them in 2016, I did not have further business with the company and never accepted to be contacted by different means. Further to that it took them 7 years before they "randomly" SPAM me with text messages? I find that highly deceptive "marketing" and unacceptable to dig that far back into any connection to consider it acceptable to SPAM users contact numbers. By not removing me prior to my BBB complaint proves that the company does not follow a simple "unsubscribe" or "remove me" requests through their contact methods. This is shameful marketing practices and needs to be corrected by the company.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Even after making multiple attempts to contact Dr. ***** they came a couple of times and said the singles are fine. Today (February 21, 2023) ************ came to install solar panels, said the roof is bad and they won't install the solar panel until roof is fixed. I knew the roof was bad, therfore tried to call Dr. **** multiples time and they told me the roof is just fine. Thanks! ******* ************ (c).

  

  Business Response

  Date: 02/22/2023

  I have spoken with the customer directly already and we are assisting him with the shingle warranty claim. 

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a horrible experience with Dr. Roof Atlanta **** ************************* the salesman sold me a $27,000.00 siding job. *********************** ******************** Manager refused to make his guys clean up before they left each day. They left empty smashed soda cans, trash, siding with nails in them and all around my house. They left all kinds of debris around my house with tools. equipment and ladders both days at night while they went home for the day. The second day they damage my camera system, broke my window and left my air condition panel off and it was damaged by rain overnight. I spoke with *********************** ********************s Quality Control who denied everything and was very rude. As a result ***********************, ************************* and *********************** while siding was removed from my home by Dr. Roof Atlanta, **** Told their workers to pack up and remove all materials with tools and abandon my home. Now with missing siding when it rains it comes into my home where the siding was removed. ************************************* Controller of Dr. Roof Atlanta, **** sent me a nasty emails and refuse to fix the damage caused by Dr. Roof Atlanta, **** The owner of Dr. Roof Atlanta, **** refuses to take or return my calls.

  

  Business Response

  Date: 08/17/2022

  Indeed, the job site was not cleaned properly. Our representative apologized and promised the fix it. The customer is on video, flatly refusing to accept the apology. Our representative says over and over that we will fix the mess and get the job corrected, and the customer never says "ok". Instead the customer keeps on running down the Dr **** representative.

  The customer accused us of damaging other items, which we have photographic evidence showing we did not damage. We also paid for a repair to the ** unit, which the ** technician says Dr. **** could not have caused. 

  The customer also started demanding the identification of the Dr **** representatives on site; but the customer also refused to provide his ID to the Dr **** representative to prove he was in fact the customer who owned the property. 

  The constant verbal attacks by the customer made the entire crew uneasy and made them feel like they would be accused falsely of damaging more things. The crew refused to return to the site out of fear of being held responsible for items they did not damage. The Dr. **** supervisor onsite determined to seal the home up with house wrap on a portion and siding on another portion with what time the crew had left on site that day. The house is sealed and waterproof , and house wrap can safely stay exposed for several months.

  We have suggested to the homeowner to find another contractor to complete the job.

  Our crew and staff could not work in the hostile environment. In 34 years we have never left a job in the middle, but in this case we made the rare decision to leave. We are not charging the customer for any of the completed siding, well over $6,000 in materials and labor costs which we incurred for the portion completed. We have received no payment, and will not pursue the customer for any payment. 

  We feel this is a fair resolution since we are unable to complete the work due to the hostile environment which we feel was created by the homeowner. The homeowner has been left financially whole, with a significant portion of the house having new siding and the rest ready for new siding to be installed by a contractor of his choice. 

  Customer Answer

  Date: 08/18/2022

  Dr. Roof Atlanta, **** left my home in hazardous conditions two nights in a row overnight. They damaged my gutters, my basement window and my air condition unit. They removed siding from my home and refusing to finish the work. As a result I'm currently having rain coming into my home because of the missing siding. On the 1st day I asked ********************************* if he could have his guys clean up while they were working. There was crushed soda can, plastic bags, potato chips, etc. left visible from their lunch left around my property. They also left ladders, tools and materials all around my property from the front the back and both sides of my home. There were nails left all around my home. They remove siding from my home and left it overnight with nails sticking up. The next morning I spoke with *********************** and I asked him if he could please have the guys clean up before they go home. That night they did not clean up again. This was the second night in a row but this time it was worst than the 1st night. They now removed siding from the back of home my home and left it again over night with nails in them sticking up. They remove my gutters and damaged them leaving them laying along my property. They removed the electrical box to my air conditioning leaving me without air conditioning  overnight and having wires exposed. It rained overnight and my air condition unit was damaged as a result of their negligence. I immediately sent an email to Dr. Roof Atlanta, **** as soon as they left. *************************;called me and said ********************************* will have them come back and fix it. No one returned until the next morning. When I spoke with ************************* in person he said "in the contract ,it states that this is a work site". At this point I started stressing my concerns and recording everything. I deny that anything was hostel from me. Dr. Roof Atlanta, **** has a pending authorization with ***** Fargo (Dr. Roof Atlanta preferred lender and financing company) for payment of this job. At this point I want my property either finished or for Dr. Roof Atlanta to replace the siding that was removed from my home. As a result rain is currently coming into my property from siding being removed from ************ Atlanta, **** I have been unsuccessful in finding a company to replace the missing siding to mitigate further damage. 
  

  

  Business Response

  Date: 09/04/2022

  The customer made comments while we were doing the work that he would not be making payment and he would find others to finish the job. He would not accept our apologies which we provided. He made us feel like we would complete the job and not get paid. This is breach of contract. As a result, we paused work, and we sealed the home with house wrap to ensure it would remain dry and water tight inside. Due to the breach of contract by the customer indicating he was not likely to pay and his aggressive verbal stance with our workers onsite, we are offering to continue and complete the job if he can ensure we will be paid. Therefore we are asking for a 25% deposit to restore good faith.

  We have received zero funds from ***** Fargo for his job. We have provided the customer with the phone# to ***** fargo to confirm we have received no funds.

  We are happy to complete the job when the customer agrees to resolve the breach of contract by restoring our faith that we will be paid upon completion and our workers will feel safe and not verbally harrassed on site while working. 

  Customer Answer

  Date: 09/06/2022

  This is not true at all. I never stated I would hire anyone else. To date I have not hired anyone else. Payments was secured thru ***** Fargo. I'm currently having rain enter into my house were Dr. Roof Atlanta, **** removed siding. I have a damage gutters, a broken window, a nasty smell in the basement and now mold.

• Initial Complaint

  Date:05/25/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avolta advised me that they worked with ************* in the solar panel roof installation process. They further advised me that the solar panels cannot be installed without my roof being repaired and they would handle it. They advised me that the roof would be covered in the entire cost of the solar panel installation but in the end, my *** denied the project and the solar panels can no longer be installed. Avolta however did not wait to receive approval from the *** before repairing the roof, a service they subcontracted from Dr. ***** Dr. **** claims that they did not have an understanding with Avolta regarding the payment of the roof and that I signed the contract agreeing to pay. There is a contract, but I was advised by Avolta that they would cover the cost of the roof in the overall cost, and I wouldn't be responsible for any immediate payment. Only payment of the loan they would afford me. Dr. **** began harassing me a few months later for the money and once they didn't receive the payment, they illegally placed a lien on my home. I believe I was duly scammed by both companies. I would like to have this lien removed and have Avolta resolve the payment issue with Dr. ***** If this does not happen, I will have to take legal steps in order to resolve this issue. I would also like to report both companies for poor business practices because they do NOT fully apprise clients of what is expected of them financially when they do not receive approval to complete the project. Dr. **** did not speak to me directly regarding roof installation. They spoke to an Avolta rep, then tried to behave as if they do not know the company Avolta when they started harassing me for money. I do believe both these companies are in cahoots to get clients to be financially obligated to either of these companies and must be stopped from doing this to other people. As shown in the email, Dr. **** sent an email to ************************* from Avolta then I was later coerced to sign contract by *****

  

  Business Response

  Date: 06/02/2022

  We have been in direct communication with Charm White since receiving this complain. Avolta did confirm with us today that they are issuing payment to us for the roof. The lien on the property will be removed as soon as we receive the payment. The contract was signed by Charm White and she is the property owner, there is no dispute there. We were not aware of the deal between Avolta and Charm White having risks of not going through, otherwise we would not have done the roof; Avolta made it seem like everything was approved to us. All that aside, we look forward to removing the lien next week when the payment is received. We anticipate a swift and good ending to this. 

  Customer Answer

  Date: 06/02/2022

   
  Better Business Bureau:
  
  I still do not understand how the roof was placed on my home without Dr. **** confirming how they would receive their money. This was never outlined in the contract and there was no communication to me about this in the beginning from Dr. ****. Avolta explained that Dr. **** would be paid via financing offered through Avolta and within weeks of not receiving their money, Dr. **** came after me with a lien. I do believe this is bad business practice that leaves people like me in the middle with little to no recourse. Dr. **** believes that because I signed the contract, I am obligated and refuses to give credence to the fact that I never procured their services directly. It was procured through Avolta and that makes a big difference based on what information was fed to me before the contract was signed and information fed to them before they placed the roof on my home.

  So far, I am waiting to hear if they have received the money and the lien has been removed because Avolta reached out to me and stated that they will only pay $2000 of this amount. I know Dr. **** will not remove the lien if the entire amount is not paid. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they follow through with this and contact me once it has been done because they were very quick to reach out to me when they came after me unnecessarily.
  
  Sincerely,
  
  Charm White