Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them and the car's engine broke down the next day

  Business response

  01/23/2025

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.
  
  
  

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ******* 2013 December 31. It came to me damage it was told to my house and when I talked back to the manager ****, he told me he couldnt give me a **** thing back. I looked up all the information and they have out terrible credit station. I didnt do my homework until after and I feel bad because they told me I can turn it back in. I understand I might have to pay a penalty, but thats not right that is fraud deception in this criminal out of all that money and I pay cash money. I can even show you the wire for my bank. Please help me they cannot continue doing this.

  Business response

  01/06/2025

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us

  Customer response

  01/07/2025

   
  Complaint: 22760629
  
  I am rejecting this response because:
  
  Sincerely,
  
  P ******* im rejecting it because its over 13 things thats wrong with the car. Some of it dont even have the proper parts for the car the abdominal its not the original one they did not even have license as writing this, the license has not been renewed. Only thing I want from them is to return my car. I talked to ****** today and he told that my lawyer was an idiot please please help me. I just want my money to be returned. Its not like I will not buy another *******, but I wanna buy one from a company that will stand by its words. If you look at their history is awful. Its awful but *** I didnt do none of my homework. I was so excited. This was my life earnings. I am a disabled woman I received disability and every ***** I gave them came out my savings everything Im telling you is legal. They use me if you look at my contract it says I can return it after one day and **** I did that they told me today. ****** said oh thats only if you finance it one day who says that please help me please. I just need my money back.

  Business response

  01/08/2025

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2010 Mercedes S550 which was supposed to have a 1 year mechanical warranty. They assured me they had purchased a warranty from Westlake financial/Secure One. I asked for copy of policy several times and they said I have to go directly to ********. Recently brought the car in to dealer for $5,000 of suspension work. Contacted ******** and they have no record of Mechanical warranty.

  Business response

  10/10/2024

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  10/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my extreme dissatisfaction and frustration with the recent experience I had at your dealership. I purchased a used vehicle from your lot under the assumption that it had been properly inspected and deemed safe for use. However, shortly after my purchase, the vehicle broke down due to a severely rusted framea clear indicator that the car had not been inspected adequately, if at all.Prior to finalizing my purchase, I explicitly requested that the vehicle be thoroughly inspected. My request was flatly denied by your staff, who assured me that all necessary checks had already been performed. Trusting your professional integrity was clearly a mistake, as the condition of the vehicle has proven otherwise.When I approached your general manager with this issue, I was met with indifference and blatant disregard for my concerns. Not only did the general manager refuse to acknowledge any wrongdoing on the dealership's part, but he also refused to provide me with the contact information of the owner when I requested it. This refusal to escalate the matter further highlights the lack of transparency and accountability within your dealership.The general manager's dismissive attitude and claim that "nothing could be done" because I had signed a contract is unacceptable. The fact that he suggested we should have come earlier when we were unaware of the issue until the vehicle broke down is both condescending and unhelpful. His parting words, wishing us "good luck in trying to sue," were particularly infuriating and ***************** is clear to me that your dealership has not adhered to the principles of fair business practices as mandated by the Fair Business Act. Selling a vehicle with a rusted frame without proper inspection is not only unethical but also endangers the safety of your customers.

  Business response

  10/07/2024

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Atlanta Motorsports blatantly misrepresented 1995 Infiniti Q45 to customer. Fraudulent practices including failure to disclose known issues including essential non working electrical components, mold and water damage, false advertising.delivery of non-running vehicle, failure to produce title, failure to pay for customer warranty. Customer made several attempts to resolve situation via email, phone calls, and text messages which have gone unanswered by manager and salesperson.

  Business response

  08/05/2024

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

  Customer response

  08/05/2024

   
  Complaint: 22087324
   
  Atlanta Motorsports initial response indicates their refusal to reach a resolution in this case. Customer shall continue using every consumer protection resource available as an attempt to resolve matter of complaint.

   

  Business response

  08/05/2024

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion, and then we can discuss in further details.
  
  
  
  

  Customer response

  08/05/2024

   
  Complaint: 22087324
  
  Atlanta Motorsports misrepresented vehicle . False advertising, deceptive practices by dealership. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a ************************************************* working order and not damaged. When the suv arrived at my house the taillight was broken and the ac was damaged and making a knocking Noise. The truck was also brought with no paperwork or tag. They will not respond to my emails or calls to resolve the issue

  Business response

  07/13/2024

  We have communicated with the customer several times. So, what he is saying is not true. We have attached the communication for your records. He received the car yesterday morning and we were in contact with him yesterday. The taillight was fine at our facility, no cracks. It was most likely damaged during transport (loading or offloading). We have provided the customer with the transporter's insurance information. ******** also had paperwork in his possession and mailed it back to us. He was supposed to make copies for his records. Spoke to customer yesterday and let him know we would mail copies of it and have already sent it to his email as well. Please let us know if you have any other questions

  Customer response

  07/13/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:
  The photo taken was from the transport showing it was damaged on pick up. Which makes it the business responsibility. And I was told I did not need to make copies and the paperwork and the tag should have been in the vehicle on delivery
  Sincerely,
  
  ***********************

  Business response

  07/15/2024

  We are rejecting his response; the transporter took photos of the vehicle off of our property. We have confirmed that with the transporter. Customer lied about not being contacted by us, we have proven that with text screenshots. Also, customer is stating he doesn't have copies of paperwork but they are in his email

  Customer response

  07/17/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:

  I called and talk to a salesman from Atlanta Motorsports and asked him to look over the 2017 Lincoln Navigator L to make sure everything was in working order and nothing was broken. He said to give him 30 minutes. He later called me back and said he checked everything and it was all in working order and there weren't any damages. 
  
  
  And then I decided to go ahead and move forward to finance the vehicle and be shipped to my house. 
  I received an email confirming the loan. I told them to take off the gap insurance and resend paperwork which was the last email I had received from them. I asked their financial advisor if I needed to make copies of the loan agreement I signed and mailed back to them, but was told that it was not necessary because they would send me a copy of the loan with the vehicle when it is transported to me. When I received the vehicle there was no paper work or tag in the vehicle. The vehicle is currently in my driveway with no means of me being able to even get a license plate or vehicle registration. 
  
  
  
  
  This is the last time I got a email and have sent them several since explaining the issue and sending a invoice for taillight 
  
  
  
  Never got a update 
  
  
  
  
  They never sent any info on transporter insurance. 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  The SUV was clearly damaged at their lot prior to coming to me. The pictures from their website in their building shows the damages of the tail light but you have to zoom in (I did not realize that until I searched their website after receiving the vehicle.) The passenger side tail light does not work. None of these issues was communicated to me when I purchased this vehicle. Also, the ** makes a loud clicking sound. This SUV has been sitting in my driveway since it was dropped off by transport. I have no tag and no paperwork still.
  
  
  I hope you can understand my frustration. I was excited to purchase this vehicle for my family with the assurance that there were no issues or damages when buying this vehicle. I payed full market value for a vehicle that was misrepresented. I would like compensation for the damages or the vehicle to be fixed which I believe is only fair. I would have never purchased this SUV knowing that it had these issue/ damages. I
  Sincerely,
  
  ***********************

  Business response

  07/17/2024

  We have communicated with this individual several times, after delivery of his vehicle. We sent pictures of the text messages. We have tried to help him out by sending him the transporters insurance information. He is welcome to call us or text us back if he needs further assistance. We have sent him all the information he needs as well as his registration. Also, taillight was not damaged by us, and ac was working and still is working from what it sounds like.

  Customer response

  07/17/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:

  that is on your showroom floor so it obviously happen there
  
  Sincerely,
  
  ***********************

  Business response

  07/18/2024

  We never saw any damage to the taillight, will review and get back with. We have received your text message as well and are responding to it now

  Customer response

  07/22/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:
  Ive had the *** in my driveway since July 11 and have no way register it
  Ive yet to see the bill of sale, tag, or warranty information  even though its said to be sent

  I have also provided all pic of the damage at there location through text message and have yet to receive a response to resolve this matter. 
  I need the paperwork and the vehicle fixed. If not I would like a full refund because the vehicle was misrepresented and I should not be held Responsible. 

  Sincerely,
  
  ***********************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealership is a complete fraud, it's shameful Ga allows them to take advantage of people. Unfortunately that I did read the reviews prior my involvement. May 31, 2024 I signed for a 2018 Range Rover Sport with the intentions of a successful trade in process. I gave a check of 45k to the dealership from my bank the following Sat and stated to the finance personnel, ****** and sales representative ****, that I will not take ownership of the vehicle if they did not deliver on their end. They agreed and stated that everything would be completed that following Tues. From Sat to Tues they stated everything was completed and I sent over a picture of the "We Owe" agreement and a detailed message of what should been done on this vehicle prior to day of pick up. They only completed 2 things from a full list and lied to me that it was done. Once I asked for proof of what they stated they would complete that's when their story started changing on the completion date. After week one of failing to have the car available the manager *********************** got involved after I told the sales rep that I was not taking the car because there was too many red flags and after I read the reviews I did not want to be a victim so I wanted to terminate all business with them. I've ask for my refund they denied it 3 times. After checking on the vehicle a week later the service light was on. ****** stated the service people forgot to turn the light off. It was not on when I test drove it. They lied again so I asked for documentation and for two stated they couldn't get it. I asked for them to provide all of the service documentation. I communicated with ****** he stated we were good to go. When I arrived it and something else was still not provided. I was told I was being difficult because I would not take the vehicle home. After bringing my lawyer to the dealership they, told us to leave and called threatening me that they will alert police that my car was stolen. I want nothing but my refund!

  Business response

  07/02/2024

  We completed everything that ********* wanted done on the range rover, in a timely manner. We have receipts and gave them to her weeks ago, as well as the service records. We are not giving her money back as there is nothing wrong with her vehicle, and we upheld our end of the deal.  She brought her 'lawyer" to the dealership. Her "lawyer" has a suspended bar license and represented herself as a lawyer which is illegal. We have already filed a complaint with the state bar *********** of Georgia. Yes, we did let her know that we were going to report our ******** that she traded in stolen, which we have done as well. She will not be receiving a refund as we have done nothing wrong. 

  Customer response

  07/07/2024

   
  Complaint: 21925778
  
  I am rejecting this response because:

  These claims are false I have receipts of all the information given and communication and false records provided that was NOT DONE weeks ago. If this statement was correct I would have had the vehicle days after I signed, NOT WEEKS which it still was not presented. This business and a scam and the previous complaints show that they are scammers. Looks like we will be in court!
  
  Sincerely,
  
  ***********************************

  Business response

  07/08/2024

  Perfect we have the receipts as well, see you in court! 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership on 5/7/24 and upon delivery it was DOA. I had to jump start the vehicle to get it running, though the Seller Description falsely stated it RUNS GREAT. Once idling, it kept accelerating and I shut it down at 6,000rpms, then noticed smoke coming from the hood. I called the dealership the next morning, explained the issue and was told to see a mechanic and let them know whats going on. I did exactly that, and when I asked what they could do for me, since I just spent another $1,900 out of my pocket to get the car running, the salesman said he would speak to the owner and call me back either that night or first thing in the morning. After not hearing from them that night, and the following morning, I reached out to them at around 12:45pm in which the salesman said he was going to connect me to the manager. The manager never picked up, so I called back and a different salesman answered and said he would connect me to my salesman, in which he did not pick up the phone either. I left a message asking why they are purposely avoiding my calls and if they could at least pay half of the bill. I have not heard anything since.Diagnosis from mechanic:Needs new battery + terminal Needs valve cover gasket replaced ********* change Needs new front brakes/rotors (3mm left on previous brakes)Needs brake system fluid exchange Needs transmission fluid exchange Vehicle is also missing both the front and rear sway bars and the front driveshaft which I could not afford to have fixed at this very moment. I puchased this vehicle with a 4 month/4000 miles dealership warranty, which seems to mean nothing because this business is not doing anything to rectify the issue.

  Business response

  05/22/2024

  Is this in regards to the 1997 jeep cherokee? We are still waiting on a resolution from the owner. We will call you as soon as we have something for you, but would like to come to a resolution with you. We recently replaced the battery and car was running fine a few weeks ago. Please give us a call if you have any questions or concerns. Thank you!

  Customer response

  05/23/2024

   
  Complaint: 21741177
  
  I am rejecting this response because:

  I was told Monday evening that I was going to get a call back about what you can do for me either that night or first thing the following morning, in which I have not received any calls back and all of my calls are being dismissed. 
  
  Sincerely,
  
  *********************

  Business response

  05/25/2024

  If you would like to call us on Tuesday, we will be open then after Memorial Day and can chat.

  Customer response

  05/29/2024

   
  Complaint: 21741177
  
  I am rejecting this response because: I was told I would be getting a call back from the owner, ******. I never received a call, and when I attempted to reach out my calls got ignored leading me to contacting the BBB. I would like to receive the call from the manager that I am still waiting on. 
  
  Sincerely,
  
  *********************

  Business response

  06/01/2024

  We have called ****** three different times now and left a voicemail, with no response. Please call the management line at ************ 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place deserves zero stars honestly. Unfortunately, my husband signed a non refundable contract with them for $500 based off what was said which turned out to be lies. We drove 4 hours to look at a corvette, which we were told was in pristine condition. Upon looking into this business they are scam artists, habitual liars, and do some really sketchy work. They make their cars look and sound like something on the internet when in reality they are nothing but, a junk yard used car lot. The manager really needs managing skills. When asking for a refund (knowing it was non refundable based off what was promised to us of the vehicle) he argued that they didnt lie although, like I said earlier we were told the car was in pristine shape multiple times even though when we got there the car had a rattle when driving, the roof was mis colored from the rest of the vehicle (even though the salesman stated in messages that the paint work was in perfect condition), the passenger window regulator is on the verge of quitting, both key fobs do not work, the A/C did not blow cold air, they attempted to sell the car with 7 year old tires (even though DOT recommends replacing tires every 6 years), it smelled as if someone had just smoked a pack of cigarettes in the car before we arrived, etc. But, he states the money didnt need to be refunded even with us stating all of the above issues. I asked what his name was two times and he cowardly walked away and wouldnt answer. After letting the salesman who we had been speaking to that we were no longer going to move forward with the purchase he acted as if we didnt exist. But, from the reviews it seems thats a pretty common thing for these two folks. We should have read the reviews on ****** and reddit reviews before even calling about the vehicle, it would have saved a ton of time. 10/10 do NOT recommend this place. This place needs to shut down.

  Business response

  05/08/2024

  What the customer is saying is simply not true. The customer left a ********** nonrefundable deposit on a 2000 Chevrolet corvette. Customer signed a form clearly stating nonrefundable, as they asked us to order brand new 1200-dollar Toyo tires, which we ordered and had put on the car. We held the vehicle for a week and put the brand-new tires on before their arrival.  After test driving the 2000 corvette twice, they stated there were 3 issues with the car. AC not blowing cold, window regulator "going out", and a squeaking noise coming from rear right wheel. I presented them with three different options, they then stated "Okay, great we are going to go get lunch and will be back in an hour with our decision." I then took the vehicle to a third-party mechanic shop to have them inspect the issues that the customer presented. The mechanic shop checked the ac temp and said it was in the appropriate range. I then asked them to check the window regulator function. The mechanic shop stated the window regulator was working properly and showed no signs off "going out soon". Mechanic shop then checked the wheel noise, they said it was a bushing. the cost to replace the bushing is 58 dollars. Upon my return from the mechanic shop the customer was waiting at the dealership. I told the customer we would happily replace the bushing for them and went over the mechanic shop findings with them. They decided they did not want to move forward with purchasing the 2000 corvette and asked for their deposit back. I explained to them that they asked us to purchase brand new tires and knew that the deposit was nonrefundable. They then, became irate and started threatening me. I asked them to leave nicely and they di.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I purchased a vehicle on 11/27/2023. Ad for vehicle stated that it had 2 keys. Dealer had vehicle shipped to me. Upon receipt, I asked the drive about 2nd key, and was told he was only given one. I texted selling agent at dealer about 2nd key, and he told me that it would come with title (which was supposed to take up to 45 days to come, and actually took 92 days to receive). Title arrived on 2/27/2024, and there was no key with it. I attempted to contact seller multiple time via text (which had constant and open conversation prior to that date) as well as leaving multiple unanswered voicemails through the dealers phone number. Selling Agent finally responded via email on 4/9/2024 stating the Delivery Driver lost it. I texted the Delivery Driver to reconfirm that he had not received it. Attaching email conversation from 4/9/2024, text message from ****** stating 2nd key would come with title, as well as text string with no replies upon receipt of title, and text from Driver confirming no key was received. Also attaching a quote from Jaguar Land Rover **************** showing key replacement cost of $495. That is for part only. There is a $180 cutting and programming fee as well, and none of that includes the 8% NYS sales tax. Resolution is for Dealership to provide the 2nd key or to own their error and compensate ($730 cost of part, cut/programming, and tax) for the key that they failed to provide with the sale.

  Business response

  05/03/2024

  2nd key was shipped to customer

  Customer response

  05/03/2024

   
  Complaint: 21660993
  
  I am rejecting this response because: Response is not consistent with prior communication from Selling Agent. Please provide date of shipment and tracking info. You may need to file a claim with the shipping service for lost shipment because a 2nd key was never received by purchaser. 
  
  Sincerely,
  
  *****************************

  Business response

  05/03/2024

  2nd key was sent to the customer via **** regular mail. Sales associate confirmed address with customer prior to shipping out

  Customer response

  05/03/2024

   
  Complaint: 21660993
  
  I am rejecting this response because: Stated conversation did occur with associate named ****** on 2/20/2024. Missed call and voice mail received on 2/20/2024 at 13:35 EST. Voicemail transcript attached. Returned phone call on 2/20/2024 at 13:41 EST. ****** stated that he was with the titling department and confirming the address to send the title. I did inquire then about the second key, and was told that if **** told me it would come with the title, then it would. When the title was received on 2/27/2024, I reached out to ****, which took over a 2 months to get any sort of response (see original attachment texts and emails). **** stated it was given to the delivery driver (as proven false), now they state that it was sent ***** It was not shipped with the title, which came in a flat envelope with paperwork only. So if it was shipped via ***** please provide date of shipment and tracking number, also please file claim for lost package with **** to reimburse me for your lost product. 
  
  Sincerely,
  
  *****************************

  Business response

  05/06/2024

  The key was shipped with the title, so you are confirming that you did in fact receive it? We can mail another key as well if need be. Please let us know, we are here to help

  Customer response

  05/06/2024

   
  Complaint: 21660993
  
  I am rejecting this response because: Key was not shipped with Title. Title came in a flat latter envelope, which contained a Texas Title, a ************* of attorney, and a Bill of sale. There was no key, and the flat letter envelope was not opened/damaged upon receipt. I contacted the selling agent one the same day that the Title was received to inform them of their error of the key not being shipped with the Title, as I was originally told would have occurred. The statement of this response also conflicts with the response received from the selling agent after over 2 months of follow-*** that the seller neglected to respond to, in which **** told me that it was sent with the vehicle delivery service (which was not true, as shown in the attachments).

  I will gladly accept the 2nd half of that response, if they respond back stating they will provide me with a replacement key (including tracking number in the response for the replacement key) as well as the fee associated with getting the replacement key cut and programmed. It was $180 + tax (8% in NYS) at my local ************************** I'm happy to go back and get a quote to attach with this request, if necessary. 
  

  
  Sincerely,
  
  *****************************

  Business response

  05/07/2024

  We'll go ahead and send another key to you with a tracking number this time. So that we can confirm that you have received it, you'll have to sign for it as well. Will upload that to BBB once you sign for it 

  Customer response

  05/07/2024

   
  Complaint: 21660993
  
  I am rejecting this response because: I will accept the prior response, if you also address the cost associated with cutting and programming the key within your response. 
  
  Sincerely,
  
  *****************************

  Business response

  05/09/2024

  We will send you a key that's programmed for your car, we will go over to local land rover dealership so that they can do it and mail it off to you. Let me know if that works for you. You can call us if you have any other questions

  Customer response

  05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is semi-satisfactory to me, with the contingency that the key is actually delivered in working condition. I have reached out to my local Jaguar ****************** center (their response uploaded to the case files), and they confirm that a replacement key can be cut by VIN; however, the vehicle is needed to program it. Since the selling agent had arranged for shipment of the vehicle several states away, it is not feasible for the vehicle to be present at their local dealership for programming the key. With that said, if the key shows up and does not function with the vehicle, I reserve the right to file a new claim on this issue (as it seems that BBB is the only way to get timely responses from the company). Again, my local JLR service center charges $180 plus tax (8% in ***) for programming replacement keys, so if the key does not work upon delivery, my resolution would be for the selling agent to cover the programming costs at my local JLR service center. 
  
  Sincerely,
  
  *****************************

  Customer response

  09/09/2024

   
  Complaint: ********
  
  I am rejecting this response because: This is a follow up to complaint # ********. On 5/9/2024, the business stated that they "will send you a key that's programmed for your car, we will go over to local land rover dealership so that they can do it and mail it off to you." I accepted the resolution with the caveat that the key is actually delivered in working condition, after multiple warnings that the task was impossible without them possessing the car, because unlike them, I did my due diligence on the issue. After several days of no follow up from the business and no response from web inquiries, I was able to find a contact email address for an individual through a ************** page. The conversation with ****** seemed promising (attached). They finally shipped a key, which arrived on 6/8/2024, but it was not cut nor programmed to the vehicle, as promised; in fact, it wasn't even a Land Rover key, but rather an aftermarket key that JLR could not confirm would or would not work with the vehicle. After another month of conversation about how to resolve the issue, ****** told me he was out of town for July 4th and would respond on 7/8/2024. After 9 responses later, I have received no responses... radio silence, just like with the initial "salesman," ****, once they realized that they are in the wrong again. Requesting that the business complete the transaction of providing a working 2nd key or the cost for me to obtain it myself, which is $495 for the part, plus $180 cutting and programming fee, plus 8% NYS sales tax ($730 total).

  
  
  Sincerely,
  
  *****************************

  Business response

  09/09/2024

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

  Customer response

  09/09/2024

   
  Complaint: 21660993
  
  I am rejecting this response because: There has been one complaint on this matter, and I do not believe "fielded" is the correct term, as by its definition, it means to answered or dealt with questions. To say that "these matters were addressed directly with the affected consumer" is a blatant lie, as all AMS has done is ghosted and ignored questions rather than resolve them, as shown from the attached conversation. I was happy to continue the conversation to work towards a resolution was AMS, but I have not been contacted in over 2 months after being told they would send me a copy of their receipt and then that they were out of office for 4th of July and would be back in on July 8th. Again, I attempted to follow up 9 times with no response. 

  AMS "will not disclose any details of the resolution" because there was no resolution and therefore no details to disclose. 

  
  Sincerely,
  
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