Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live about 1k miles away from this dealership. I relied on communication and honesty for this transaction. Everything I was told was misleading. I have videos, and pictures that were sent to me that did not represent what was delivered to me. I paid cash for this truck at the tune of 31k dollars. I immediately contacted the dealer and was told the owner (****) would be in touch with me. Push forward 2 days and Ive heard nothing. So I contacted them again. Once again the acted in surprise that **** hasnt been in touch with me, and assured me he would contact me. Needless to say its been now 2 weeks and still nothing. Ive tried multiple times to contact the dealer since, they are screening my calls, so Ive left multiple messages and have had zero replies. As it stands right now from what I do know is I have about *****k in parts and labor that need to be addressed. This is a truck that I have been looking for, for quite a while with this particular platform. I could not be more disappointed in my experience with this company. *** bought many vehicles from out of state and have never been lied to and deceived the way this company has done. The worst part about all of this is, this is literally the first time Ive ever written a review, or filled a complaint, and all of this could have been resolved if they were just willing to communicate and work with me on the problems that this truck has. Needless to say, after my experience I decided to read the reviews. It appears I am definitely not the first ****** this has happened to. This company needs to be shut down and I will try my best to make that happen! As a business owner myself, I cannot believe how many people have been completely scammed and nothing has been done to rectify their actions and accountability.

  Business Response

  Date: 04/26/2025

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 3/15/2025 I paid a $1000.00 down payment on a vehicle over the phone. Business was closed on Sunday. Was scheduled to sign paperwork and have vehicle delivered on Monday 3/17/2025. Talked to salesman Monday 3/17 as soon as they opened to let him know I no longer wanted to purchase the vehicle after seeing Carfax report on Sunday 3/16/2025 revealed things I did not know about the vehicle. Salesmen **** then proceeded to curse at me and call me names such as fat, loser, hillbilly and told me I was a p**** and told me I would never see my down payment again and that he would be enjoying a nice steak dinner with my down payment that night. I need my down payment refunded so that I can continue trying to purchase a vehicle from an actual dealership. I have never been spoken to the want **** spoke to me.

  Business Response

  Date: 03/17/2025

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them and the car's engine broke down the next day

  Business Response

  Date: 01/23/2025

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.
  
  
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* 2013 December 31. It came to me damage it was told to my house and when I talked back to the manager ****, he told me he couldnt give me a **** thing back. I looked up all the information and they have out terrible credit station. I didnt do my homework until after and I feel bad because they told me I can turn it back in. I understand I might have to pay a penalty, but thats not right that is fraud deception in this criminal out of all that money and I pay cash money. I can even show you the wire for my bank. Please help me they cannot continue doing this.

  Business Response

  Date: 01/06/2025

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22760629
  
  I am rejecting this response because:
  
  Sincerely,
  
  P ******* im rejecting it because its over 13 things thats wrong with the car. Some of it dont even have the proper parts for the car the abdominal its not the original one they did not even have license as writing this, the license has not been renewed. Only thing I want from them is to return my car. I talked to ****** today and he told that my lawyer was an idiot please please help me. I just want my money to be returned. Its not like I will not buy another *******, but I wanna buy one from a company that will stand by its words. If you look at their history is awful. Its awful but *** I didnt do none of my homework. I was so excited. This was my life earnings. I am a disabled woman I received disability and every ***** I gave them came out my savings everything Im telling you is legal. They use me if you look at my contract it says I can return it after one day and **** I did that they told me today. ****** said oh thats only if you finance it one day who says that please help me please. I just need my money back.

  Business Response

  Date: 01/08/2025

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2010 Mercedes S550 which was supposed to have a 1 year mechanical warranty. They assured me they had purchased a warranty from Westlake financial/Secure One. I asked for copy of policy several times and they said I have to go directly to ********. Recently brought the car in to dealer for $5,000 of suspension work. Contacted ******** and they have no record of Mechanical warranty.

  Business Response

  Date: 10/10/2024

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction and frustration with the recent experience I had at your dealership. I purchased a used vehicle from your lot under the assumption that it had been properly inspected and deemed safe for use. However, shortly after my purchase, the vehicle broke down due to a severely rusted framea clear indicator that the car had not been inspected adequately, if at all.Prior to finalizing my purchase, I explicitly requested that the vehicle be thoroughly inspected. My request was flatly denied by your staff, who assured me that all necessary checks had already been performed. Trusting your professional integrity was clearly a mistake, as the condition of the vehicle has proven otherwise.When I approached your general manager with this issue, I was met with indifference and blatant disregard for my concerns. Not only did the general manager refuse to acknowledge any wrongdoing on the dealership's part, but he also refused to provide me with the contact information of the owner when I requested it. This refusal to escalate the matter further highlights the lack of transparency and accountability within your dealership.The general manager's dismissive attitude and claim that "nothing could be done" because I had signed a contract is unacceptable. The fact that he suggested we should have come earlier when we were unaware of the issue until the vehicle broke down is both condescending and unhelpful. His parting words, wishing us "good luck in trying to sue," were particularly infuriating and ***************** is clear to me that your dealership has not adhered to the principles of fair business practices as mandated by the Fair Business Act. Selling a vehicle with a rusted frame without proper inspection is not only unethical but also endangers the safety of your customers.

  Business Response

  Date: 10/07/2024

  In prioritizing consumer privacy and security, Atlanta Motorsports will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlanta Motorsports blatantly misrepresented 1995 Infiniti Q45 to customer. Fraudulent practices including failure to disclose known issues including essential non working electrical components, mold and water damage, false advertising.delivery of non-running vehicle, failure to produce title, failure to pay for customer warranty. Customer made several attempts to resolve situation via email, phone calls, and text messages which have gone unanswered by manager and salesperson.

  Business Response

  Date: 08/05/2024

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22087324
   
  Atlanta Motorsports initial response indicates their refusal to reach a resolution in this case. Customer shall continue using every consumer protection resource available as an attempt to resolve matter of complaint.

   

  Business Response

  Date: 08/05/2024

  Atlanta Motorsports has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Atlanta Motorsports will not disclose any details of the resolution. The consumer has the option to release such details at their discretion, and then we can discuss in further details.
  
  
  
  

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22087324
  
  Atlanta Motorsports misrepresented vehicle . False advertising, deceptive practices by dealership. 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ************************************************* working order and not damaged. When the suv arrived at my house the taillight was broken and the ac was damaged and making a knocking Noise. The truck was also brought with no paperwork or tag. They will not respond to my emails or calls to resolve the issue

  Business Response

  Date: 07/13/2024

  We have communicated with the customer several times. So, what he is saying is not true. We have attached the communication for your records. He received the car yesterday morning and we were in contact with him yesterday. The taillight was fine at our facility, no cracks. It was most likely damaged during transport (loading or offloading). We have provided the customer with the transporter's insurance information. ******** also had paperwork in his possession and mailed it back to us. He was supposed to make copies for his records. Spoke to customer yesterday and let him know we would mail copies of it and have already sent it to his email as well. Please let us know if you have any other questions

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:
  The photo taken was from the transport showing it was damaged on pick up. Which makes it the business responsibility. And I was told I did not need to make copies and the paperwork and the tag should have been in the vehicle on delivery
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/15/2024

  We are rejecting his response; the transporter took photos of the vehicle off of our property. We have confirmed that with the transporter. Customer lied about not being contacted by us, we have proven that with text screenshots. Also, customer is stating he doesn't have copies of paperwork but they are in his email

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:

  I called and talk to a salesman from Atlanta Motorsports and asked him to look over the 2017 Lincoln Navigator L to make sure everything was in working order and nothing was broken. He said to give him 30 minutes. He later called me back and said he checked everything and it was all in working order and there weren't any damages. 
  
  
  And then I decided to go ahead and move forward to finance the vehicle and be shipped to my house. 
  I received an email confirming the loan. I told them to take off the gap insurance and resend paperwork which was the last email I had received from them. I asked their financial advisor if I needed to make copies of the loan agreement I signed and mailed back to them, but was told that it was not necessary because they would send me a copy of the loan with the vehicle when it is transported to me. When I received the vehicle there was no paper work or tag in the vehicle. The vehicle is currently in my driveway with no means of me being able to even get a license plate or vehicle registration. 
  
  
  
  
  This is the last time I got a email and have sent them several since explaining the issue and sending a invoice for taillight 
  
  
  
  Never got a update 
  
  
  
  
  They never sent any info on transporter insurance. 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  The SUV was clearly damaged at their lot prior to coming to me. The pictures from their website in their building shows the damages of the tail light but you have to zoom in (I did not realize that until I searched their website after receiving the vehicle.) The passenger side tail light does not work. None of these issues was communicated to me when I purchased this vehicle. Also, the ** makes a loud clicking sound. This SUV has been sitting in my driveway since it was dropped off by transport. I have no tag and no paperwork still.
  
  
  I hope you can understand my frustration. I was excited to purchase this vehicle for my family with the assurance that there were no issues or damages when buying this vehicle. I payed full market value for a vehicle that was misrepresented. I would like compensation for the damages or the vehicle to be fixed which I believe is only fair. I would have never purchased this SUV knowing that it had these issue/ damages. I
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/17/2024

  We have communicated with this individual several times, after delivery of his vehicle. We sent pictures of the text messages. We have tried to help him out by sending him the transporters insurance information. He is welcome to call us or text us back if he needs further assistance. We have sent him all the information he needs as well as his registration. Also, taillight was not damaged by us, and ac was working and still is working from what it sounds like.

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:

  that is on your showroom floor so it obviously happen there
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/18/2024

  We never saw any damage to the taillight, will review and get back with. We have received your text message as well and are responding to it now

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21980596
  
  I am rejecting this response because:
  Ive had the *** in my driveway since July 11 and have no way register it
  Ive yet to see the bill of sale, tag, or warranty information  even though its said to be sent

  I have also provided all pic of the damage at there location through text message and have yet to receive a response to resolve this matter. 
  I need the paperwork and the vehicle fixed. If not I would like a full refund because the vehicle was misrepresented and I should not be held Responsible. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership is a complete fraud, it's shameful Ga allows them to take advantage of people. Unfortunately that I did read the reviews prior my involvement. May 31, 2024 I signed for a 2018 Range Rover Sport with the intentions of a successful trade in process. I gave a check of 45k to the dealership from my bank the following Sat and stated to the finance personnel, ****** and sales representative ****, that I will not take ownership of the vehicle if they did not deliver on their end. They agreed and stated that everything would be completed that following Tues. From Sat to Tues they stated everything was completed and I sent over a picture of the "We Owe" agreement and a detailed message of what should been done on this vehicle prior to day of pick up. They only completed 2 things from a full list and lied to me that it was done. Once I asked for proof of what they stated they would complete that's when their story started changing on the completion date. After week one of failing to have the car available the manager *********************** got involved after I told the sales rep that I was not taking the car because there was too many red flags and after I read the reviews I did not want to be a victim so I wanted to terminate all business with them. I've ask for my refund they denied it 3 times. After checking on the vehicle a week later the service light was on. ****** stated the service people forgot to turn the light off. It was not on when I test drove it. They lied again so I asked for documentation and for two stated they couldn't get it. I asked for them to provide all of the service documentation. I communicated with ****** he stated we were good to go. When I arrived it and something else was still not provided. I was told I was being difficult because I would not take the vehicle home. After bringing my lawyer to the dealership they, told us to leave and called threatening me that they will alert police that my car was stolen. I want nothing but my refund!

  Business Response

  Date: 07/02/2024

  We completed everything that ********* wanted done on the range rover, in a timely manner. We have receipts and gave them to her weeks ago, as well as the service records. We are not giving her money back as there is nothing wrong with her vehicle, and we upheld our end of the deal.  She brought her 'lawyer" to the dealership. Her "lawyer" has a suspended bar license and represented herself as a lawyer which is illegal. We have already filed a complaint with the state bar *********** of Georgia. Yes, we did let her know that we were going to report our ******** that she traded in stolen, which we have done as well. She will not be receiving a refund as we have done nothing wrong. 

  Customer Answer

  Date: 07/07/2024

   
  Complaint: 21925778
  
  I am rejecting this response because:

  These claims are false I have receipts of all the information given and communication and false records provided that was NOT DONE weeks ago. If this statement was correct I would have had the vehicle days after I signed, NOT WEEKS which it still was not presented. This business and a scam and the previous complaints show that they are scammers. Looks like we will be in court!
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/08/2024

  Perfect we have the receipts as well, see you in court! 

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 5/7/24 and upon delivery it was DOA. I had to jump start the vehicle to get it running, though the Seller Description falsely stated it RUNS GREAT. Once idling, it kept accelerating and I shut it down at 6,000rpms, then noticed smoke coming from the hood. I called the dealership the next morning, explained the issue and was told to see a mechanic and let them know whats going on. I did exactly that, and when I asked what they could do for me, since I just spent another $1,900 out of my pocket to get the car running, the salesman said he would speak to the owner and call me back either that night or first thing in the morning. After not hearing from them that night, and the following morning, I reached out to them at around 12:45pm in which the salesman said he was going to connect me to the manager. The manager never picked up, so I called back and a different salesman answered and said he would connect me to my salesman, in which he did not pick up the phone either. I left a message asking why they are purposely avoiding my calls and if they could at least pay half of the bill. I have not heard anything since.Diagnosis from mechanic:Needs new battery + terminal Needs valve cover gasket replaced ********* change Needs new front brakes/rotors (3mm left on previous brakes)Needs brake system fluid exchange Needs transmission fluid exchange Vehicle is also missing both the front and rear sway bars and the front driveshaft which I could not afford to have fixed at this very moment. I puchased this vehicle with a 4 month/4000 miles dealership warranty, which seems to mean nothing because this business is not doing anything to rectify the issue.

  Business Response

  Date: 05/22/2024

  Is this in regards to the 1997 jeep cherokee? We are still waiting on a resolution from the owner. We will call you as soon as we have something for you, but would like to come to a resolution with you. We recently replaced the battery and car was running fine a few weeks ago. Please give us a call if you have any questions or concerns. Thank you!

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21741177
  
  I am rejecting this response because:

  I was told Monday evening that I was going to get a call back about what you can do for me either that night or first thing the following morning, in which I have not received any calls back and all of my calls are being dismissed. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/25/2024

  If you would like to call us on Tuesday, we will be open then after Memorial Day and can chat.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21741177
  
  I am rejecting this response because: I was told I would be getting a call back from the owner, ******. I never received a call, and when I attempted to reach out my calls got ignored leading me to contacting the BBB. I would like to receive the call from the manager that I am still waiting on. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/01/2024

  We have called ****** three different times now and left a voicemail, with no response. Please call the management line at ************