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Business Profile

Used Car Dealers

Champ Motors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car on 7/25 and drove home which is 2 hrs away and the oil light came on . So next morning i took it to the oil/mechanic shop and they advised me that its a bad oil leak and that i needed to park the vehicle. I called ***** at champs motor to let him no the issue and he is not cooperating with me and has stopped all calls and contact from me. I cant get to work and have lost out tremendously . Champs motor is fraud. They need to be held accountable . please try to give me some advice and lets stop Champs motor from doing this again

    Business Response

    Date: 08/14/2023

    The buyer on this complaint is not stating all the facts, so I'll be happy to get those to anybody reading this. Customer purchased a vehicle 7/25 and I stayed over an hour and a half past closing time to assist in getting their loan done. Champ Motors did not hear about any issues regarding this vehicle till almost two weeks after it was purchased. We sell used vehicles and we sell all of our used vehicles "AS-IS" and this one was no exception. When someone purchases a vehicle from us we have them sign several forms stating that they understand that. We also sell extended warranties which this customer declined to purchase. Nearly two weeks later we were informed of an issue and offered to have the vehicle looked at by our mechanic. This customer had a very poor attitude and started verbally abusing and threatening the staff and the mechanic over the phone, because of this the mechanic declined to work on the vehicle and I asked them to stop contacting me. Since then we have been repeatedly harassed and threatened by the customer. I filed a police report with the ************************* because of the nonstop harassment  (CASE# **** *****) and will continue to take action if the harassment and threats continue. These folks are also not welcome on the property and will be ejected if they show up. We really did want to try to help with the issues after the sale, although they purchased this vehicle "AS-IS" however we aren't going to be subjected to abusive language and threats. 

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