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Business Profile

Apartments

Cottages at Emerald Cove

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having problems with my apartment complex fixing or replacing appliances in the unit. 2 weeks ago the washer flooded (carpets wet) my unit 3 times and I called, visited in person and emailed the leasing office several times. They promised they would replace it and fix the service requests I submitted but nothing was done. On Thursday, March 28th, they sent an email that their offices would be closed. At this point I was furious and sent an urgent email to the property who was defensive. This has been happening for several years on and off. The washer has been the longest service request I've had to submit multiple times (my family and I have 2 weeks of dirty laundry). Other appliance problems include an old and outdated dryer that is defective due to several times takes hours to dry my laundry.My stove is old and the burners have been giving problems as well. my toilet is ****** and the plumbing in my bathroom is cross wired (cold water is hot and vice versa. My carpets are old and have not been cleaned since 2021, since the flooding they look worse and smells like wet dog. All these problems are ongoing and the staff hardly communicates and when they do they sometimes don't complete the requests on time or completely ignore until I get upset. I am on time with my rent and should be compensated in some way for my years of unfair treatment. i filed a complaint against them in 2021-2022 but I got Covid 19 really bad and missed the dte to respond to you (BBB)

Cottages at Emerald Cove is NOT a BBB Accredited Business.

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