ComplaintsforLanier Collection Agency & Services

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Complaint Details

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Initial Complaint
01/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ***** ****************** I do not have a contract Lanier collection agency, they did not provide me with the original contract as requested
Business response
02/13/2024
Hello,
I apologize for the delayed response, but our client is going through a system conversion and it took longer than usual to get supporting information. We have the documentation to validate this account and are sending it to the address listed in this compliant. When received, please feel free to contact us to discuss and address any questions or concerns you may have. Thanks.
Initial Complaint
01/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Southside Fire EMS Mercy Ambulance. I do not have a contract with Lanier Collection Agency & Services, they did not provide me with the original contract as i requested.
Business response
01/19/2024
Hello,
We researched the account in question and have confirmed that all information provided was correct and does match the consumer. If there is Identity Fraud, please provide us with the police report and we will investigate further. The account validation information is being sent to the consumer at the address listed on the complaint. Please fell free to contact our office if we may be of further assistance. Thanks.
Initial Complaint
08/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account Numbers: Lanier Collection Agency ***** Lanier Collection Agency ***** I never participated in any legal contract in regards to this debt. These accounts are being furnished without any legal agreement/contract. This debt collector is being abusive, deceptive, and unfair in its business dealings with me. This is prohibited by FDCPA. Under FDCPA, I am entitled to $1,000 for single one of these violations. Additionally, they didn't follow the correct 5 step validation procedure which again is unfair practices. I demand that these accounts be deleted from all my credit reports and I also want to be compensated for the said violations. I am ready to seek legal representation if this is not done right away.
Business response
08/22/2023
Hello,
We have the accounts mentioned in the complaint and have spoken with the consumer regarding them. The consumer acknowledged the accounts when spoken to and actually set up a payment arrangement that was never homered. We have never directly received a request for validation from the consumer, it was disputed through ******* and was confirmed by our company. We will send validation of both accounts to the consumer at the address listed in this complaint. Please have them contact us directly if can help further. Thanks.
Initial Complaint
08/14/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* ********* ********, I do not have a contract with Lanier Collection Agency , they did not provide me with the original contract as I requested.
Business response
08/14/2023
Hello,
We do not have contracts with individuals. We do have a contract with the aforementioned client. We have not received a request for validation although we have spoken to the consumer several times regarding this matter. We will send validation of the account to the consumer at the address listed in this complaint which is the same as we have on file. Thanks.
Initial Complaint
07/31/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account # ******* Lanier Collection Agency did not properly verified the information .
Business response
07/31/2023
Hello,
We received this account on 02/14/2019 and sent a letter to the consumer the same day with information on how to dispute the should they choose to, it was sent to the same address listed in this complaint. We have had no contact with the consumer, we will however send validation of the account to the the consumer at the address listed. Let me know if I can do anything else.
Initial Complaint
06/26/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm no liable for this debt with LANIER COLLECTION AGENCY as I don't have a contract with LANIER COLLECTION AGENCY. The don't provide me with original contrac that debt.
Business response
07/06/2023
Hello,

The complaint states that “I'm no liable for this debt with LANIER COLLECTION AGENCY as I don't have a contract with LANIER COLLECTION AGENCY. The don't provide me with original contrac that debt.”

There is more than one account with our office, which one are they disputing?

Customer response
07/06/2023
I'm disputing both accounts.
Business response
07/07/2023
Hello,
The 2 (two) accounts we have in our office for this consumer are for services received by the consumer, the dates of service are both in April of 2021. We sent letters to notify the consumer on both accounts with the required information to dispute either account if they choose to. We received no response and only spoke with the consumer once, on February 8th of 2023 when they contacted our office and requested the accounts be removed the credit report. We declined to remove them, the consumer acknowledged both accounts and stated they would call ******* and have them removed. Both accounts are still owed and need to be cleared. Please fell free to call our office for assistance. Thanks.

Customer response
07/09/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
As Lanier Collection Agency & Services claimed that I still own them these accounts.
I request a copy of the contract that mentioned My full name with my sign (first party) and Lanier Collection Agency & Services (second party). With the explanation of the service provided from their end.

Regards,

****** **********

Business response
07/11/2023
Hello,
We will send account validation on both accounts to the address listed on this complaint to validate both accounts with the consumer in the mail today. Please contact our office after receipt to make arrangements. Thanks.
Customer response
07/12/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

Is the that document included my name with my signature on it?

Regards,

****** **********

Business response
07/13/2023
Hello,
It will be the information provided to us by our client who performed services for you.
Initial Complaint
02/21/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ** ***** **** Center, and I do not have a contract with ****** ********** ******. They do not provide me with the original application like I asked.
Business response
02/21/2023
Hello,
We received a request for validation from the consumer in January of this year and sent what was provided to us by our client to the address provided which matches the one in this compliant. That being said, this is a small balance and will be removed soon so in the spirit of cooperation I am having this manually removed immediately. Please let me know if there are any other questions. Thanks.
Initial Complaint
12/22/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Account: ************ (Pulled from credit report) Phone number: ********** Email: ************************* I am being bullied by Lanier Collection Agency as they REFUSE to stop reporting fraudulent information to the bureaus that I 1) have been defrauded for and 2) Have countless times asked for VERIFICATION or it be BLOCKED IMMEDIATELY. Lanier Collection Agency is purposefully abusing their power and my consumer rights. They have yet to send me full verification of 100% verification and unless they CEASE AND DESIST I am demanding I have sent them my Police Report documenting that my Social Security, License, and Debit cards were stolen. I have requested WET SIGNATURE DOCUMENTATION for which I have not received any, and I have requested that this stop being reported to my account as it is FRAUDULENT ? 15 USC §1692c(c) Ceasing I have sought 100% verifiable information on this fraudulent account and have sent in multiple pages of information in regards to this account. Yet I have been ignored and FCRA rights broken. 15 USC 1681 B a2 A that states that no one can furnish my information with MY WRITTEN consent or instructions 18 USC 1028A Abetting in identify theft reporting the following fraudulent accounts without written consent and while ignoring the 4 day period in which my accounts are to be blocked. My CFPB complaint number that contains my FTC report is ************** I HAVE CALLED Lanier Collection Agency 12 times and have documentation to prove that they are ignoring my request. I believe that LCA is participating in illegal activity so as to allow costumers no opportunity to remove fraudulent accounts. They have broken multiple laws such as SECTION 604 15 U.S.C. § 1681B SECTION 605 A 15 U.S.C. § 1681 C-1 SECTION 605 B 15 U.S.C. § 1681 C-2 I demand my FCRA Rights be obliged or Lanier Collection Agency will be in direct contempt of blatantly breaking
Business response
12/30/2022
Hello,

This account was placed with our office on 09/04/2018 for a date of service on 05/25/2018. We have never had any communication with the consumer or received any dispute or paperwork from them, we have only received requests through Equifax to confirm the balance.. The Police report was filed recently on 11/23/2022, never forwarded to us and does not mention our company name. The FTC report also filed recently mentions our name but mentions the fraud as after the date of service. Regardless, based on the information included this complaint, we will remove the listing from Equifax and cancel the account back to the original creditor. Please let me know if there are any questions.
Customer response
01/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
03/04/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On my credit report stating I owe them $61 dollars that I have no recollection of. I would not mess up my credit for not paying $61. I would like them to remove this from my credit report and provide me debt validation of such bill. I see it shows date of November 14,2017 (through ** ************). I do not have documentation but what’s on my credit report Please help. Thanks ****** ******
Business response
03/18/2022
Hello,

This account was placed with our office on 11/14/2017 and a letter sent to the address that was provided by the consumer to the provider. We received no return mail the post office or any response from the consumer. Please contact our office and we will assist with resolving the matter. Thanks.
Customer response
03/21/2022

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:

Regards,

****** ******
Initial Complaint
11/02/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I know my rights as a protected consumer. I did not Knowingly obtain possession of goods services or monies as a result of these alleged transactions that I am seeking to block. According to 15USS1681c-2 and FDCPA 806 -FDCPA 806 harassment and abuse – I am a victim of harassment and abusive practices, getting calls and auto voice notes during working hours. I already contacted the creditors and told them that these accounts were inaccurate, but they were still reported negatively to my credit report without my consent. I am the original creditor and as such being born a natural person I am the only one who has the right to extend credit. Therefore the use of any information to extend credit to me without permission is a blatant violation. By law you are to disclose that you will be sharing my personal information. They did not disclose the fact to me whether written or otherwise that you were going to report my personal information. This is also a violation of 15usc 1681b.
Business response
11/03/2021
Hello,
This complaint does not list any specific accounts. Ms. ********* has multiple accounts with our office, several of which she recently filed a complaint on with the CFPB. We responded to those complaints and mailed verification of the accounts in question to Ms. ********* to the address provided in this complaint as it is the same as the one in the CFPB complaint. We do not harass anyone and we do not leave voice messages of any type. Letters informing her of each account were sent to the same address with a right to dispute option on each one. We did not hear a response on any of those initial letters. Please have her contact our office if she would like any additional information.

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