Business ProfileforSavannah's Candy Kitchen

I purchased a trio of cakes for Thanksgiving on 11/11/23 with a ship date scheduled for the next day baked goods were to be shipped. I called the business that same day to ensure the right billing address was on file as the ****** appeared to have defaulted in the order confirmation I received. I asked the woman on the phone if this would arrive by Thanksgiving and she said yes. The next week every time I checked package tracking it would move the date. First it was to arrive Friday 11/17 then Sunday 11/18. When I checked Monday 11/20 the tracking said it would arrive Tuesday 11/21 by 9 pm. As I stood in the house where it was to be delivered, I got an email notification saying it had been delivered but no bell was rung, no ring camera activated, no package left. I then noticed the notification had a ******** ** address. Upon clicking on the "proof" it said it was signed by "*****" and there was no photo evidence. I called this vendor to request my money be returned because I had no package and it was not going to arrive by Thanksgiving. Unlike every other vendor I've ever worked with they are holding my refund hostage upon the outcome of a *** claim. *** is notoriously unreliable and can take weeks before responding to a claim and that's only if they actually respond. The vendor asked if we wanted cakes re-sent and we said no Thanksgiving is in two days. We will have no use for cakes after that as everyone will have gone home.