Complaints

This profile includes complaints for AutoNation Hyundai Savannah's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoNation Hyundai Savannah

  7011 Abercorn St Savannah, GA 31406-2403

• 

  AutoNation Hyundai Savannah

  P.O.Box 1638 Hardeeville, SC 29927

• 

  AutoNation Hyundai Savannah

  PO Box 16477 Savannah, GA 31416-3177

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 Hyundai sonta and the paint just keep ripping off .. I was just going to pay to get it fixed .. but I feel like it should be some kind of recalled on this paint .. every white Hyundai sonta I see are having the same issues .. some of the paint are worsening then mines .. I have pictures of 3 different white Hyundai Sontas that are having the same issues and I saw manying more

  Business Response

  Date: 02/18/2025

  In response to the Claim  from ****** ********  The issue with white paint is a matter that needs to be taken up with Hyundai customer care and Ms. ********  We at the Dealership submit claims (Called PA's) and then Hyundai makes the final Decision on what is covered and what is not.  At this location we do not have a Body Shop and we sublet all our body work to local shops.  They are currently rejecting all white paint claims as they have to much work of their own.

  The phone number for Hyundai Customer care is ***************

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2013 Hyundai ****** Hybrid and I took it to Hyundai to get the recalls fixed and i needed a new battery. I took it in October 5th 2024. The car did sit there for a little bit due to funding issues because I didn't know it was the battery so I had to pay for that and $170 diagnostic test that i didn't know i would have to pay for. I go to get my car December 13th 2024 and I told them earlier that week is when I will be able to come get it. So they brought my car up to the front and i paid no issues. Then i go get in my car to take off and its giving me flashing break light and my breaks don't work i am very confused because how did they bring my car to the front a couple hours earlier and there was no issue. They Proceeded to tell me it was a pressure sensor in the *** AND THAT IT WILL COST $3600. I look up the part and I see multiple people say i need to open a complaint because this is most likely a manufacture defect. I keep getting told its because it sat for ******* in the lot. My car was only there for only 2 months from when I dropped it off and went to go pay. Please help me on this situation this doesn't make any sense to me and to have to pay that much money for a problem i didn't take my car in for and wasn't an issue till I paid and go pull off

  Business Response

  Date: 01/29/2025

  This customer brought her vehicle in for a no start and her abs recall. ****** performed her recall and diagnosed the no start issue and found that it needed a battery replacement. We replaced the battery, and test drove the vehicle and confirmed the car had no issues. The customer then left the vehicle on our lot for over a month due to her not having funds to pay for the battery. When the customer came in to pick up, our ****** went to retrieve the car and when he was pulling it to the front the made it aware to the service advisor that the car had a very soft brake pedal. We then got ****** to bring the car in and he then diagnosed that the ****** Hydraulic Electronic Control Unit) was not operational and was not supplying hydraulic pressure to the brake system when the car is running. This issue was not present at the time of out repair. The customer could not understand this and how this part just went bad while the car was sitting. I explained to the customer that Time is just as big of a factor as mileage. A car that is 20 miles on it but is 10 years old will have issue from it sitting, Deterioration / Lack of service contributes to all conditions including a car sitting. She stated that the car was on our lot, and it was our responsibility. I explained that once we contact for pick up our responsibility of the vehicle is no longer present. I explained that if she let her car is in a ******* parking lot and something happened to the car, it would not be *******'s responsibility. I explained to the customer that in most cases these units fail due to lack of service of the brake fluid. I ask when / if she has ever had the fluid exchanged. She admitted that she did not know and that she had only owned the car for a short time. I explained to the customer the in and out of why brake fluid needs to be replaced and how it can damage a unit even if the car is sitting. I explained to the customer that I will do everything in my power to assist her in the repair and in cost. I attempted to sort a used unit and none are available. The part from Hyundai is around $1800 so with labor it would make the repair in range of $2500.00. This customer cannot afford this understandably. She has also read on the internet that this is a common failure for this car, and she is not incorrect in that, however she thinks it should be fixed by Hyundai. I also explained that I agree, however unless Hyundai released a recall or warranty extension on that part, unfortunately the failure is her responsibility

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2016 Hyundai Genesis from the dealership in 2016 when it was Savannah Hyundai. Since that time the company has Savannah Hyundai, Peacock Hyundai and now **********. I've only serviced my vehicle at this dealership. I've filed a complaint before about a different vehicle but nothing was done to resolve the issue. The purpose for my complaint is because I recently took my vehicle to ********** because my driver's door would not open. I received a message from the service tech showing my car up a rack where they are checking my tires. I brought it in for my door not unlocking. I recently went over 50,000 miles on this vehicle. I only bring my car to this dealership and they show me tires that are literally shreded. I took my 2013 Genesis a few months ago and I was told that I needed 4 new tires and brakes after having a conversation with the representative he misspoke and recanted and said i only needed 2 tires. I gave them approval to make the repair. Now concerning my 2016 Genesis. I've been taking my car to them for tire rotations and oil changes since purchasing the car. I most recently took to them this year in May and again in December 3rd for oil change and rotation. Either they lied and didn't rotate my tires in May and December or then rotate bad tires. Either way my family could have been killed driving on those tires. I could have been killed. Just like my primary care doctor, I look for this dealership to maintain my cars and if anything is wrong let me know. In this case I told about my tires that I understand are the original tires but how do you rotate them twice this year and not bring it my attention until I need my door lock checked on the drivers side? Thank God I was told this time but this is something that I relied on **********s techs to tell me 2 years ago. I'm disappointed because I've left several messages with the manager but no return call. Please resolve this matter.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 12/2023 several panels of our 2017 Hyundai Elantra were painted under the extended white paint *********** 1/2024, the paint started to bubble and peel on an additional panel in the rear (trunk). We were advised by the body shop that we had to restart the warranty process by filing another claim with Hyundai.I have called the Hyundai dealership numerous times. Every time I call I am advised that I can only leave my information and wait for a call back. I am not allowed to speak with a manager or reach anyone to address the issue of being ignored.I need help. The exposed metal on the trunk of our vehicle looks like it will start to rust soon. The peeling paint is expanding daily. I am asking for someone to call us back so we can have our vehicle painted.

  Business Response

  Date: 09/16/2024

  We have been in contact with the Guest about the issues with her vehicle.  The original matter was handled and the vehicle was painted at the expense of Hyundai Motors.  The current concerns are a different part of the vehicle.  We did go ahead and submit this section of the vehicle for approval (PA), but Hyundai turned it down as the vehicle warranty has since expired.  We informed the guest that at this point the only options was for her to file a case with Hyundai Customer care.  We gave her the number for customer care and requested that she forward the case number.

  On 9/16 we received an email requesting the date of the first claim, we supplied Ms. ****** that information and we are just waiting on the approval or decline from Hyundai.  

   

  As we informed Ms. ******* these claims are on an individual basis and they manufacturer will only deal with the vehicle owner once they decline.

  Customer Answer

  Date: 09/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22233715

  I am rejecting this response because:

  I had a claim and pictures taken by Hyundai Savannah dated 2/13/23.  Hyundai Savannah was supposed to immediately submit the claim to the warranty department.  They did not.  They did not submit the claim until 12/23.

  My warranty expired 3/7/23.

   They pushed that claim out of warranty and it was incorrectly completed and labeled as out of warranty, good faith claim in 12/23.  

  This current claim was rejected based on the fact that I have already had a good faith claim.  Which is totally inaccurate.  I took all the appropriate actions within the warranty period.  It was Hyundai Savannah who purposely pushed out my first claim with no regard for my warranty status.

  When I tried to explain this situation to the ** and service manager I was told that they have absolutely no fault and did nothing wrong.  I was told it was MY fault they never submitted the claim.

  Additionally, I was told that they have commission based employees who make no money off white paint warranty claims, and they will not be faulted for ignoring calls and claims regarding this matter as it really isnt their responsibility.  
  

  I was further told that if consumer reports were to agree with me, they still will not paint my vehicle and I will have to find another dealer.  
  

  This is totally unacceptable.

  Regards,

  ****** ******

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership December 16, 2023 and I have not received a tag for my vehicle. The county tag commissioner cannot even find the vehicle listed in my name and the dealership will not answer my call anymore. I have been stopped by police several times about my tag expiration date. I need a resolution.

  Business Response

  Date: 05/07/2024

  I have spoken to ***************, Plates were mailed out from GA *** on 4/26 to the address of record.  I confirmed this with the guest that the address was correct.  I had our tag office contact the ********** of ***** vehicle office and reconfirmed the date they were sent,  they offered to have the customer come in and get a replacement tag.  I spoke to **************** and informed her of this option and she will be going to the *** to pick up the plates.

   

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  car broke down the first time on february 3rd around 9:30pm. it arrived at hyundai february 24th. internal leak, head gasket blown, ran dry of coolant. they had it sitting for too long and i had to buy a new battery myself after they replaced the engine. the whole time the car was there, the communication was horrible, they werent texting back, not answering calls or voicemails. at one point, they told me id have to tow it back to the selling dealer which was ***** ******* they also first said it was the starter, without even checking and realizing the whole engine wouldnt turn on.i got car back april 5th around 5:30pm and left autonation hyundai savannah. then car broke down about 2 hours later on highway 95 right as im getting off exit 90, ******************* and *************. it was driven about 23 miles before breaking. i was driving the car with my friend in the passenger seat. the wheel locked and many lights came on, i almost crashed due to hyundais negligence, giving me back my car that still had many issues. now it needs a whole new alternator, brakes, and there was a hole in the hose that carried coolant. ive been without my car since february 3rd. today is april 11th. they told me on april 8th, my car was definitely going to be fixed by april 10th, yesterday. i called the store yesterday and had to leave a message, no one has reached back out to me.

  Customer Answer

  Date: 04/18/2024

  After speaking to someone at hyundai, who told me they submitted a claim for an alternator on 04/08/24, I got in touch with my warranty company myself on 04/15/24, and they informed me that a claim hadnt been made on the 8th but actually 20 minutes prior to me calling them on the 15th. The service department at Hyundai is continuing to lie and procrastinate. 

  Business Response

  Date: 05/07/2024

  Spoke to ****************,  Got a full understanding of what  happened when her vehicle was brought in.  The approval process of getting the engine and the change in staff at the dealership created a period of time that little to no conversation was had.  I confirmed that the vehicle is now back in her possession and is functioning properly.   I also gave **************** my direct line to insure she will have a direct contact at the dealership when needed.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2017 Hyundai Elantra from this dealership on September 9th, ****. I had to wait a few days for them to put new brakes on it and new tires. The day that I left with it, it immediately started making grinding noises when I used the steering wheel. I spoke to the service center and they took it in multiple times and replaced multiple parts and the problem still remains. It has gotten much worse to the point where it’s affecting the safety of my family and I. The steering wheel gets stuck and it jerks. It’s caused me to almost hit another vehicle and to almost run off a road. I’ve been driving one of their loaner vehicles since ******** ***** **** and my car has been sitting in the middle of their shop since then and nothing has been done to it. I went to get something out of it and the tires have got flat from sitting so long and it could end up damaging my rims. Still to this day, no one knows anything about my car. I recently found out that the service manager no longer works there and he was the one that was making any decisions on my car and keeping me updated. I visited the service center today, J****** **** ***** to let them know that the loaner car needed an oil change and was told that if it started acting up to bring it back. I still have no idea what’s happening with my car and he’s been over 2 months. I’m making payments on a car I do not have. As of today, the car still has the grinding and steering problems and nothing has been resolved. The only money I’ve paid is the down payment which was $***

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had vehicle for nearly 5 months and would not perform basic analysis. after this delay, they ran diagnosis and would not repair statiing that a recall from 2019 had not been performed recall #***.

  Customer Answer

  Date: 12/05/2023

  This all started back in August when I reached out to “******* ******** ****” about the blown motor in my vehicle. It was to my understanding that I may qualified for the theta engine replacement class-action suit. My car motor is blown so “******* ******** ****” asked me to send it to a “HYUNDAI” dealership to have diagnostics run on the car. I had a previous mechanic diagnose it for me before this so I already knew the motor had rod knock. I bought the car from *** *** with 112,000 miles on it, the car now has 122,000 miles on it. I’ve owned the car for three years but had only been able to drive it for about 6 -8 months before engine failure. Now I am trying to get the car back, but the dealership refuses to call me back, and I need the diagnostic results for my records. They have handled this situation very poorly, took them nearly four months to give me any sort of answer, all while I’m paying for the car. Honestly, I’d just like a refund on the car or the car repaired. I don’t feel I’m being unreasonable, who in there right mind pays 12,000$ to a reputable dealer to only have 6-8 months of drive time. Honestly, I feel cheated, and I don’t know where else to turn. Please help the best you can. Thank you.

  Business Response

  Date: 12/18/2023

  Guest bought his vehicle used from ******. The vehicle has never been to AutoNation Hyundai of Savannah. The guest had the vehicle towed in to us for not starting and engine was knocking. We have had a growing number of vehicles being towed in and a decrease in our number of techs that can perform diagnostics and determine what is wrong and what is needed. Because of this our time to complete diagnostics is lengthy and we make people aware of this that are bringing their vehicles in. They have to wait in line in the order they came in just like everyone else. Once we were able too we got the vehicle in and performed the diagnostics. We submitted a Prior Authorization request to ******* ****** ******* to replace the engine under warranty. *** declined the engine replacement under warranty because campaign *** had not been performed. It would be the owners responsibility to get the vehicle to a Hyundai dealer to have had this performed. ****** could have taken the vehicle to have the *** campaign done before selling the vehicle or the owner could have taken responsibility and checked if any open campaigns on the vehicle he purchased. Dealer was following warranty policy and procedures for guests concern.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/23 I dropped my new 2023 Hyundai Tucson off at the dealer because water leaked into the cabin on to the floor when it rains. Car was bought January 2023, new. Service department stated would look at it the next business day. I asked them to cover the vehicle or park it where it would not be exposed to rain. They said no. I called three times I. The next week and no answer or return csi tact about when vehicle would be ready/fix. On 3/29/23 I got in contact asked for a loner vehicle, they said no don’t have one. Asked they rent a car cause vehicle is under warranty. Answer was no. I asked when vehicle would be fixed. They stated 7-10 just to look at the car. Then additional time to fix it. I reiterated car leaks water and worried about moons. 3/27 they call and state the have a loner and it is a windshield leak. They still leave it uncovered. Said windshield would take 2-4 days to deliver and install immediately. I obtain loner vehicle on 3/29. No contact from autonation till 4/6 saying they have windshield and car may be fixed next day. 4/7. I call and inquire about mold testing. They say did visual inspection and no mold from their perspective but they had to dry out the carpet cause carpet was wet as it has rained and they would not store or cover the car despite my requests. They refuse to have vehicle tested for mold. Say they don’t have equipment. I ask them to it to have a mold expert test. They said no. My complaint is possible mold due to rain and failure to store vehicle where rain could not get inside vehicles and the potential for mold in a brand new car due to water coming in the cabin, warm temperatures and such. They will not text for mold despite health concerns related to mold exposure to me and my children potentially

  Business Response

  Date: 04/17/2023

  We do not have equipment to test for mold. Hyundai does not pay for mold testing and this is a manufacturing issue not a dealership issue. We do not have covered parking to assist in storing the vehicle. We contacted the customer and reffered to mold testing business that can assist.

  Customer Answer

  Date: 04/18/2023

  I have an extended warranty sold by Autonation.  You sold me a vehicle that leaks water and there is a liability on Autonation and Hyundai to ensure the vehicle is in proper running condition and does not leak water onto the passenger carpet.  Water continues to come into the vehicle as of 4/13/2023 the vehicle was dropped back off at the service department of Autonation to undergo water testing.  As of 4/17/2023 ***** the manager indicated they can not find the source of the leak.  ******, your employee on 4/13/2023 looked in my vehicle and saw the leak.  I understand you all do not have the "capability" to test for mold, but you can get a company to pay for the testing.  It's a five minute ****** ****** and simple phone call to set it up.  Not one person has provided me with a company to do mold testing.  I have researched it myself and told ***** the company's name  in ********* ******* and the price on 4/17/2023 from 3:20 pm - 3:27 pm when I spoke with her.  Please do not lie and state you all referred me to a company, if so what's the name of the company, contact information and date and time you all informed me of this.  All your employees say is they do not have the capability, Hyundai will pay for it or they do not even know how to proceed about mold testing.  Autonation sold me a vehicle that leaks water which was built by Hyundai, which you bought from Hyundai to sell.  Both companies are liable for this situation.  But you all do not seem to understand that.  

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ***** *******

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Hyundai ELANTRA 10/06/22. vehicle came with only one key. Was promised an extra key in 2023. Do not have an extra key yet. In the event only key is lost we will require dealer assistance or towing service. Very inconvenient.

  Business Response

  Date: 01/27/2023

  I spoke with the customer directly this is the wrong store. He purchased his vehicle in South Carolina. We are unable to assist from here. He understood and is following up with the correct store.

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *****