ComplaintsforVaden Nissan

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Initial Complaint
09/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a new cart from Vaden Nissan. Received a we owe for window tinting. They tinted the windows and were way too light almost not even tinted. I told them immediately and was told it was Georgia Limit, which is 32% and it is evident these windows are not even close! Called all over dealership including customer corporate rep ***** no one calls back! Called Nissan Corp they will not help with there independently run dealers! I get ripped off since this was part of my purchase of my car that I paid for and no one will do anything!
Business response
09/06/2024
Dear BBB,
Thank you for contacting us regarding the concerns of our customer Mrs. ********* We have been in touch with her on several occasions. As shown in her provided documentation we owed her and installed window tint to her vehicle. We are sorry that she is not happy with it. It is the same grade window tint we apply to literally hundreds of other vehicles without complaint. Our window tint vendor is acutely aware of Georgia's regulations regarding transparency of the tint applied and correctly our managers informed Mrs. ******** that we would not apply an illegal tint to her vehicle.
Ultimately, despite her unsatisfaction, we complied with the We Owe documentation by providing a window tint. We again apologize that she is not satisfied with the end product she purchased.
Sincerely,
***** *******
Initial Complaint
06/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
As part of a deal to lease a Rogue on 1/31/24 the dealer agreed to pay my last ** lease payment due 3/1/24. I provided all the necessary info and address. When I turned in my ** in March, it had not been paid. After numerous calls to the dealer and Josh Wilson, we met on 4/3 where he filled out a check request. When I had not heard from him, I called him and was told the check went back because it was not picked up and would be reissued 6/15. He never called me to get the check. I have called and emailed before and after 6/15 with no response. The amount is $435.73
Business response
07/08/2024
Dear BBB,
Our apologies to our customer. This certainly should have been handled in a more timely manner. As reported on the national news, a major automotive software management company was cyber attacked. While none of our data was compromised, our abilities (including check-cutting) were certainly affected over the last few weeks.
I have confirmation that a check is being processed and will go out to Mr. ********* as soon as we are able.
Sincerely,
***** *******
Customer response
07/09/2024
I am on vacation in ********. I got a call yesterday from ******* one of the sales managers saying they had some technical problems but are going to process my check. He said he will call me when the check is sent.

I hope he is correct. There has been no credible explanation for the delay or mention that the check was supposedly ready June 15.

I have a copy of the check request dated April 4. I will let you know if I hear from them again. I don’t understand why they just don’t say, sorry we screwed up; here is your check.

Sent from my iPhone
Customer response
07/09/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
I am on vacation in ********. I got a call yesterday from ******* one of the sales managers saying they had some technical problems but are going to process my check. He said he will call me when the check is sent.

I hope he is correct. There has been no credible explanation for the delay or mention that the check was supposedly ready June 15.
I have a copy of the check request dated April 4. I will let you know if I hear from them again. I don’t understand why they just don’t say, sorry we screwed up; here is your check.
Sent from my iPhone

Regards,

******* *********

Business response
07/10/2024
Dear BBB,.
We understand that Mr. ********* awaits a check as due. It is being processed and I anticipate details on the expected delivery date.
Again, my apologies to the customer. This has taken far too long.
Sincerely,
***** *******
Customer response
07/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********
Initial Complaint
06/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought my truck here under the pretense that my issues with the truck would be fixed (A broken seat) and a $100 gas card would be received as it was during a promotional window and neither was received
Business response
07/08/2024
Dear BBB,

We have reached out to our customer to rectify the situation. I was unable to contact my manager to determine whether this has already been resolved but will certainly update you if required.

Thank you for your help!

*************************
Initial Complaint
05/03/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dealership offered us a $100 gas card for coming to the dealership after I called to ask about their inventory. Ended up going there and buying a car sane day. When we asked about the card they said we will get it before we leave that day. Then they said it would have to be mailed to us. A month later, never received anything. My sales guy is refusing to answer. Left messages with the dealership and financial manager, no return calls. Spoke to the sales manager ****** yesterday, he promised to call back within 10 minutes, never got a call back. Messaged the dealership, and again was told he would call back. I am tired of chasing something that was promised to us in writing.
Business response
05/06/2024
Dear BBB,
Thank you for contacting us. Our salesperson has been in contact with Mrs. ***** and sent her $100. We trust this satisfies the request.
Sincerely,
***** *******

Customer response
05/06/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: I still have not received the $100. The sales guy called me Friday May 5/3/24 and said he would send it via ***** but this has not been received as of yet.

Regards,

****** *****

Business response
05/09/2024
Dear BBB,
We have been in contact with our customer and verified that she received the $100.
Thank You,
***** *******
Customer response
05/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
03/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have inquired about several vehicles online and wasnt aware I was being contacted by the same dealership, as they supposedly have multiple dealerships. I received calls from numerous different people. I spoke with ************************* on February 24, 2024 who supposedly scheduled a time for my husband and I to come in and take a look at a white 2020 ******** GLS 450. When we arrive to the dealership, the car was no where to be found in the lot. A huge waste of our time since we have a newborn and drove almost 45 mins to get to the dealership. We were told to ask for **** who had no idea we were even coming. Then we inquired about another vehicle we werent aware belonged to this same dealership online and received a call from ******* who wanted us to schedule an appt to come in but could not confirm whether the vehicle was located at the dealership. More recently, I spoke with ************************* about a 2017 Cadillac Escalade. I asked to see the vehicle before making a decision. She requested a $500 refundable deposit before allowing me to see the vehicle. How can you request a mandatory deposit on a vehicle when we came to your dealership and the car was not there. Heres my understanding, I believe this dealership is falsely advertising vehicles for sale that they do not have in their possession, as a way to attract customers or are practicing discriminatory services, as it relates to selling cars. Ive bought lots of cars over the years and have NEVER and I mean NEVER experienced a dealership who runs their business anything remotely close to the way Vaden Nissan is ran. To add icing to the cake, a manager by the name of ****** (ph#************) called us several times wanting us to run our credit before seeing a vehicle on their lot. He refused to have a vehicle transferred to his ******** location without us giving him our vehicle vin#. Absolutely flabbergasted and shocked to know that this is whats happening at Vaden Nissan.
Business response
04/01/2024
Dear BBB,
We apologize that ******************* had a frustrating experience with our dealership. It is something we are diligently working on. ************************* is still quite new to our organization and is quickly learning how to better interact with our customers. We are continually providing ****** with new guidelines and information so that our customers may have a better communication experience. We too are still learning the limitations of artificial intelligence.
It is true that our dealerships advertise from an inventory shared amongst our other locations. This provides our customers the best possible chance of locating a vehicle no matter which dealership website they are visiting. I am not sure how this is discriminatory, but apologize that ******************* feels this way.
Per *******************' wishes I have asked that her name and information be removed from our system.
Sincerely,
*************************

Customer response
04/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21495965
I am rejecting this response because: I would like to clarify what I perceived as discriminatory:
I received the following text message from ***************************** (a whole human), after I spoke with her over the phone:
Here is the numbers on the Escalade. As long as this makes sense for you I will grab the vehicle. It's not a question of whether this is in your budget, because I know we wouldn't have gotten this far if it wasn't. I only want to be positive this works for you. If it does, I will happily go get this vehicle. All I would need from you is a REFUNDABLE at signing deposit of $500 to take it off the market and bring it to our lot. And if the vehicle isn't as advertised (which it will be) I would not expect you to buy it. I want to work with you and help you. I can take a card over the phone to hold this car for you so no one else buys it and then go grab it. Does that work for you, *******************?
Is everyone required to give a $500 deposit to see all vehicles in person?
Regards,
Nethophah *******
Business response
04/12/2024
Dear BBB,
Thank you for contacting us. To answer ****************** question, we regularly ask for a deposit. ************* transportation and coordination is a very real expense! Of course, such deposits are completely refundable should the customer chose not to make a purchase - or, at a customer's discretion can be used towards an acquisition of a vehicle. I apologize if there was confusion that a deposit was required see all vehicles in person. We welcome anyone and everyone to visit any of our locations to see what is on the lot!
Sincerely,
*************************
Customer response
04/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Nethophah *******
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I contacted Vaden Nissian several month ago to make sure a warranty was canceled and never heard back.
Business response
03/13/2024
Dear BBB,
Thank you for contacting us. Our records show only one vehicle owned by ********************************* with an extended service contract that expired 1/12/21 in which case no cancellation is needed. We will reach out to **************** to determine whether she is referencing this vehicle or another.
Sincerely,
*************************
Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took my car in to be looked at in the beginning of January, I was told that there was sludge on my engine due to lack of maintenance. The repair shop informed me that I had gotten all of my oil changes done on time and that the sludge on the engine was not my fault. I was told I needed to replace the engine but they could do a service that would buy me some more time which included flushing the engine. I opted for that option. I went I to pick up and pay for my car ($1400) on Thursday 2/22 and by Saturday 2/24 my car wouldnt crank. The repair facility doesnt care and refuses to do anything other than telling me to pay ****** to replace the engine. After paying $1400 to get the car repaired and the car only working for a day and a half they are basically just telling me oh well.
Business response
03/13/2024
Dear BBB,
We have been in communication with our customer and she is aware that an engine has arrived and is being installed.
Sincerely,
*************************
Initial Complaint
01/24/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ive been trying to contact *** Vaden Nissan of ******** for the longest. Today 1-24-24 I finally got hold of someone and they were very unprofessional and rude. The guy named **** the gm he said he were was very rude to me. I tried contacting the dealership on gettin a loan that was approved cancelled because i do t have any possession of the car so when i go to speak to the gm hes like im tired of hearing about this im tired of you calling about this car, he he says bring me my money i been relaxed and all this in a very rude way. You owe us such and such saying you being rude for not bringin me my money just going slap off on me because i told him i cant come up with the down payment for the car and the bank mentioned for them to repurchase the car to pay off the loan. Well that didnt happen.
Business response
01/25/2024
Dear BBB,
We are familiar with our customer **************. Most recently he has dropped his vehicle at our dealership and his intentions are unknown. We understand he has contacted his lending institutions who explained that he contractually owns the vehicle. ************** still owes $1,000 of his down-payment according to the purchasing agreement. We have made attempts to explain this.
We apologize that he feels any of our staff members have not treated him professionally. Our dealership management is available during normal operating hours should he have any further questions.
Sincerely,
*************************
Initial Complaint
06/26/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A stripping was coming off the car in the sales parking lot. Service department was closed. Sales agent said bring it back when it is open. We di and they refused to fix it at no charge. They wanted to charge over $400. The air conditioner belt is squealing. They refused to fix that at as well. I paid over $23k for the car. They need to do repairs.
Business response
06/27/2023
Dear BBB,

Thank you for contacting us regarding our customer. Our Sales team has been in touch with *** ***** and coordinated repairs as he desires. We anticipate this being completed in the next several day.

Sincerely,

***** *******
Initial Complaint
01/09/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
see Attached document
Business response
01/24/2023
Dear BBB,

We have been in communication with our customer *** ******** We went though the details and figures of his purchase and understand he plans to cancel an extended service contract

Sincerely,

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