Complaints

This profile includes complaints for Vaden Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vaden Nissan

  10421 Abercorn St Savannah, GA 31419-1137

  
• 

  Vaden Nissan

  PO Box 14217 Savannah, GA 31416-1217

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19, 2025, my father brought his well-maintained vehicle (70,000 miles, full service history) to Vaden Nissan- Savannah GA Vaden Location for the following routine services: tire replacement, oil change, and antenna repair. When he retrieved the car, it was making abnormal diesel-like engine noises. For nearly two weeks, the dealership avoided our inquiries—calls were not returned, and communication was obstructed. When contact was finally made, we were informed that the timing belt had failed and were presented with two extreme options: $15,000 for a new engine or $8,000 for partial repairs. The vehicle was then taken to another Vaden-affiliated dealership, where it was deemed beyond repair. An email has been sent to the final location of the car; and a final phone call was made on 4/21/25. No further communication has been initiated by the original location, and no accountability has been taken.

  

  Business Response

  Date: 04/30/2025

  Dear BBB,

  Thank you for bringing our customer’s concern to our attention. We did review the services performed and found no correlation to the failure of the timing chain. The customer opted not to have the vehicle repaired and instead to purchased a new vehicle.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Sept. 2024 to Vaden Nissan Savannah after they were able to secure a vehicle for my partner and we were pleased with the business, our salesman was ******* ***** - who did what I felt was a good job on getting her into her current car. I felt like my process also went the same way until a few months later when I would discover ******* ***** would not hold up any of the promises he made when it came to stipulations for myself purchasing a vehicle. I was promised my first month car payment to be covered ($790.87), a $250 referral bonus to my partner, and a free tank of gas all within purchasing the vehicle. ******* ***** gave me his number and stayed in contact through both text and phone calls, however he would ignore questions or defer me to other employees and we kept in contact until I went directly to the property on October 1st, 2024 where I followed ********* instructions and asked for **** (who I believe is one of the other sales professionals). I then spoke to ***** ********* and relayed what had been previously said by ******* to him. ***** was very professional and taken aback but not surprised by what had happened, with it seeming that ******* was making promises to others that he would not follow up on. I was told ******* ***** no longer worked with the company, as if that absconded the business from fulfilling the promises of an employee in their eyes. However, ***** did fill my gas tank up, but deflected the other two requests as something that couldn't be fulfilled, also citing the computers being down the day I got my vehicle as the reason. I feel that I was taken advantage by the promises of one of the employees and felt as though Vaden Nissan treated the situation as if it didn't ****er would an employee would make a false promise if it led to a sale. Ideally I would like both promises to be honored, but I feel if at minimum the referral bonus was honored I would not feel so negative about this business and the experience.

  

  Business Response

  Date: 01/29/2025

  Dear BBB,

  Our management has reached out and left messages for Mr. ****** on the number provided and awaits his response so that we may work towards a resolution.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have asked this business multiple times to stop sending me txt messages and emails about offers but they still persist...

  

  Business Response

  Date: 10/15/2024

  Dear BBB,

  We have removed customer from our contact list and additionally put them on a Do No Call list.

  Thank You,

  *****

  

  Business Response

  Date: 10/15/2024

  Dear BBB,
  

  We have removed customer from our contact list and additionally put them on a Do No Call list.
  

  Thank You,
  

  *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new cart from Vaden Nissan. Received a we owe for window tinting. They tinted the windows and were way too light almost not even tinted. I told them immediately and was told it was Georgia Limit, which is 32% and it is evident these windows are not even close! Called all over dealership including customer corporate rep ***** no one calls back! Called Nissan Corp they will not help with there independently run dealers! I get ripped off since this was part of my purchase of my car that I paid for and no one will do anything!

  

  Business Response

  Date: 09/06/2024

  Dear BBB,

  Thank you for contacting us regarding the concerns of our customer Mrs. ********* We have been in touch with her on several occasions. As shown in her provided documentation we owed her and installed window tint to her vehicle. We are sorry that she is not happy with it. It is the same grade window tint we apply to literally hundreds of other vehicles without complaint. Our window tint vendor is acutely aware of Georgia's regulations regarding transparency of the tint applied and correctly our managers informed Mrs. ******** that we would not apply an illegal tint to her vehicle. 

  Ultimately, despite her unsatisfaction, we complied with the We Owe documentation by providing a window tint. We again apologize that she is not satisfied with the end product she purchased.

  Sincerely,

  ***** *******

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of a deal to lease a Rogue on 1/31/24 the dealer agreed to pay my last ** lease payment due 3/1/24. I provided all the necessary info and address. When I turned in my ** in March, it had not been paid. After numerous calls to the dealer and Josh Wilson, we met on 4/3 where he filled out a check request. When I had not heard from him, I called him and was told the check went back because it was not picked up and would be reissued 6/15. He never called me to get the check. I have called and emailed before and after 6/15 with no response. The amount is $435.73

  

  Business Response

  Date: 07/08/2024

  Dear BBB,

  Our apologies to our customer. This certainly should have been handled in a more timely manner. As reported on the national news, a major automotive software management company was cyber attacked. While none of our data was compromised, our abilities (including check-cutting) were certainly affected over the last few weeks. 

  I have confirmation that a check is being processed and will go out to Mr. ********* as soon as we are able. 

  Sincerely,

  ***** *******

  Customer Answer

  Date: 07/09/2024

  I am on vacation in ********. I got a call yesterday from ******* one of the sales managers saying they had some technical problems but are going to process my check. He said he will call me when the check is sent. 

   

  I hope he is correct. There has been no credible explanation for the delay or mention that the check was supposedly ready June 15. 

  I have a copy of the check request dated April 4. I will let you know if I hear from them again. I don’t understand why they just don’t say, sorry we screwed up; here is your check.  

  Sent from my iPhone

  Customer Answer

  Date: 07/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I am on vacation in ********. I got a call yesterday from ******* one of the sales managers saying they had some technical problems but are going to process my check. He said he will call me when the check is sent. 

   

  I hope he is correct. There has been no credible explanation for the delay or mention that the check was supposedly ready June 15. 

  I have a copy of the check request dated April 4. I will let you know if I hear from them again. I don’t understand why they just don’t say, sorry we screwed up; here is your check.  

  Sent from my iPhone

  Regards,

  ******* *********

  

  Business Response

  Date: 07/10/2024

  Dear BBB,.

  We understand that Mr. ********* awaits a check as due. It is being processed and I anticipate details on the expected delivery date.

  Again, my apologies to the customer. This has taken far too long.

  Sincerely,

  ***** *******

  Customer Answer

  Date: 07/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *********

   

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my truck here under the pretense that my issues with the truck would be fixed (A broken seat) and a $100 gas card would be received as it was during a promotional window and neither was received

  

  Business Response

  Date: 07/08/2024

  Dear BBB,

  
  We have reached out to our customer to rectify the situation. I was unable to contact my manager to determine whether this has already been resolved but will certainly update you if required.

  
  Thank you for your help!

  
  *************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership offered us a $100 gas card for coming to the dealership after I called to ask about their inventory. Ended up going there and buying a car sane day. When we asked about the card they said we will get it before we leave that day. Then they said it would have to be mailed to us. A month later, never received anything. My sales guy is refusing to answer. Left messages with the dealership and financial manager, no return calls. Spoke to the sales manager ****** yesterday, he promised to call back within 10 minutes, never got a call back. Messaged the dealership, and again was told he would call back. I am tired of chasing something that was promised to us in writing.

  

  Business Response

  Date: 05/06/2024

  Dear BBB,

  Thank you for contacting us. Our salesperson has been in contact with Mrs. ***** and sent her $100. We trust this satisfies the request.

  Sincerely,

  ***** *******

   

  Customer Answer

  Date: 05/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I still have not received the $100. The sales guy called me Friday May 5/3/24 and said he would send it via ***** but this has not been received as of yet.

  Regards,

  ****** *****

  

  Business Response

  Date: 05/09/2024

  Dear BBB,

  We have been in contact with our customer and verified that she received the $100.

  Thank You,

  ***** *******

  Customer Answer

  Date: 05/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *****

   

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have inquired about several vehicles online and wasnt aware I was being contacted by the same dealership, as they supposedly have multiple dealerships. I received calls from numerous different people. I spoke with ************************* on February 24, 2024 who supposedly scheduled a time for my husband and I to come in and take a look at a white 2020 ******** GLS 450. When we arrive to the dealership, the car was no where to be found in the lot. A huge waste of our time since we have a newborn and drove almost 45 mins to get to the dealership. We were told to ask for **** who had no idea we were even coming. Then we inquired about another vehicle we werent aware belonged to this same dealership online and received a call from ******* who wanted us to schedule an appt to come in but could not confirm whether the vehicle was located at the dealership. More recently, I spoke with ************************* about a 2017 Cadillac Escalade. I asked to see the vehicle before making a decision. She requested a $500 refundable deposit before allowing me to see the vehicle. How can you request a mandatory deposit on a vehicle when we came to your dealership and the car was not there. Heres my understanding, I believe this dealership is falsely advertising vehicles for sale that they do not have in their possession, as a way to attract customers or are practicing discriminatory services, as it relates to selling cars. Ive bought lots of cars over the years and have NEVER and I mean NEVER experienced a dealership who runs their business anything remotely close to the way Vaden Nissan is ran. To add icing to the cake, a manager by the name of ****** (ph#************) called us several times wanting us to run our credit before seeing a vehicle on their lot. He refused to have a vehicle transferred to his ******** location without us giving him our vehicle vin#. Absolutely flabbergasted and shocked to know that this is whats happening at Vaden Nissan.

  

  Business Response

  Date: 04/01/2024

  Dear BBB,

  We apologize that ******************* had a frustrating experience with our dealership. It is something we are diligently working on. ************************* is still quite new to our organization and is quickly learning how to better interact with our customers. We are continually providing ****** with new guidelines and information so that our customers may have a better communication experience. We too are still learning the limitations of artificial intelligence. 

  It is true that our dealerships advertise from an inventory shared amongst our other locations. This provides our customers the best possible chance of locating a vehicle no matter which dealership website they are visiting. I am not sure how this is discriminatory, but apologize that ******************* feels this way.

  Per *******************' wishes I have asked that her name and information be removed from our system.

  Sincerely,

  *************************

   

   

  Customer Answer

  Date: 04/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21495965

  I am rejecting this response because: I would like to clarify what I perceived as discriminatory:

  I received the following text message from ***************************** (a whole human), after I spoke with her over the phone:

  Here is the numbers on the Escalade. As long as this makes sense for you I will grab the vehicle. It's not a question of whether this is in your budget, because I know we wouldn't have gotten this far if it wasn't. I only want to be positive this works for you. If it does, I will happily go get this vehicle. All I would need from you is a REFUNDABLE at signing deposit of $500 to take it off the market and bring it to our lot. And if the vehicle isn't as advertised (which it will be) I would not expect you to buy it. I want to work with you and help you. I can take a card over the phone to hold this car for you so no one else buys it and then go grab it. Does that work for you, *******************?

  Is everyone required to give a $500 deposit to see all vehicles in person?

  Regards,

  Nethophah *******

  

  Business Response

  Date: 04/12/2024

  Dear BBB,

  Thank you for contacting us. To answer ****************** question, we regularly ask for a deposit. ************* transportation and coordination is a very real expense! Of course, such deposits are completely refundable should the customer chose not to make a purchase - or, at a customer's discretion can be used towards an acquisition of a vehicle. I apologize if there was confusion that a deposit was required see all vehicles in person. We welcome anyone and everyone to visit any of our locations to see what is on the lot!

  Sincerely,

  *************************

  Customer Answer

  Date: 04/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  Nethophah *******

   

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Vaden Nissian several month ago to make sure a warranty was canceled and never heard back.

  

  Business Response

  Date: 03/13/2024

  Dear BBB,

  Thank you for contacting us. Our records show only one vehicle owned by ********************************* with an extended service contract that expired 1/12/21 in which case no cancellation is needed. We will reach out to **************** to determine whether she is referencing this vehicle or another.

  Sincerely,

  *************************

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to be looked at in the beginning of January, I was told that there was sludge on my engine due to lack of maintenance. The repair shop informed me that I had gotten all of my oil changes done on time and that the sludge on the engine was not my fault. I was told I needed to replace the engine but they could do a service that would buy me some more time which included flushing the engine. I opted for that option. I went I to pick up and pay for my car ($1400) on Thursday 2/22 and by Saturday 2/24 my car wouldnt crank. The repair facility doesnt care and refuses to do anything other than telling me to pay ****** to replace the engine. After paying $1400 to get the car repaired and the car only working for a day and a half they are basically just telling me oh well.

  

  Business Response

  Date: 03/13/2024

  Dear BBB,

  We have been in communication with our customer and she is aware that an engine has arrived and is being installed.

  Sincerely,

  *************************