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Business Profile

New Car Dealers

Volvo Of Savannah

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Subaru Forester from Volvo cars Savannah on June 8 2024. At the same time we bought an extended warranty for $ 2820. On June 23, I went to the dealership to cancel the extended warranty. I was told that it would be taken care of and I would receive a refund in 4 to 6 weeks. It has been more than 4 months now and I am still waiting for the refund. I have contacted the dealer numerous times over the last two month and was assured every time that it would be taken care of. This morning I called ********************** and was told the policy is still in effect and has never been cancelled. I am at my wits end about what to do an would greatly appreciate any help you can provide to get my refund. Thank you for your help Sincerely ******** ******

    Business Response

    Date: 11/25/2024

    We spoke with Ms. ****** Today 11/25/2024 in reference to her warranty cancellation she will email a copy of her payoff letter from Volvo finance, and I will cut a check for her refund as soon as i received a copy of payoff 

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1st, 2024 my fiance took my car to Volvo to have an oil consumption test done and was told to bring it back when the oil starts to run low/when I’ts been driven for 1500 miles. He contacted the dealership multiple times to schedule a time to bring my car back to be serviced and no one reached out. He has been getting the runaround from the employees about the services that are needed on my car. They have been unprofessional, rude and their customer service has been the worse that we've ever experienced. My car was dropped off on 6/18/24 for services to be started and they keep delaying the process. Not to mention, we were told by an employee and the general manager that I would have a loaner during the time my car was in their possession. My car has been at Volvo for a week, a loaner has not been provided, no one has contacted the service agreement plan that I have on my car to start the process to be fixed and we keep getting the runaround. My fiance was told that the service agreement people were contacted last week, but when he called to confirm, they told him that no one from Volvo has reached out to them and they haven't heard from Volvo since May 1st. I’ve paid about $400 to have this oil consumption test done and my fiance spent over $500 on a rental and no one has contacted us nor have they returned any calls concerning the services that needs to be done on my car. We are without a vehicle and we can’t afford to keep paying for a rental. No one has communicated with us about a loaner and why they haven’t started the process of getting my car serviced. This is beyond unacceptable and I want my car fixed, a loaner and to be reimbursed for the money spent on a rental. Volvo is deliberately delaying the process of fixing my car and they have not honored their word. This experience has wreaked havoc on my life because my fiancé and I both work full-time, have 4 kids and we only have 1 vehicle to depend on. The issue is still going on as we speak.

    Business Response

    Date: 07/06/2024

     

    I don't understand why the complaint is file under Volvo Cars Savannah it should be filed under the warranty company. I this time I'm Requesting for the customer to call us back and decide if they want to do the repairs or not 

    I also want the customer to bring our vehicle back we provide loaner as a courtesy and is not mandatory we need a call back from the customer to finalize this matter ASAP

    Car was dropped off 6-19-24, claim was started on 6-24-24 with extended warranty. Sent in info and was advised adjuster would reach out within 24-48 hours. Called back on 6-27 and spoke with adjuster.  sent in additional info -advised on 6-28 by extended warranty that axle replacement was covered but piston replacement was not covered per their contract. Left messages and texts on multiple devices on 7-01, 7-02 and 7-03 have not received a returned call or message. 
    Vehicle needs cv axle for vibration while driving which is covered less their $100.00 deductible. Oil consumption is NOT causing the vibration or shaking of the vehicle. 

    1. We inform the customer when they drop the vehicle off the we had no loaners available we provided a loaner to the customer on 6/27/2024

    2. we trying to get in touch with the customer and they not returning our call or messages 

    3. the warranty company is the one responsible for approving or denying repairs  

    4. Please see attached communication with the warranty company 

    I need to confirm whether there are piston ring specifications we can use to verify the failure. I also need to enter the estimate, calculate any differences, and let the customer know so they can authorize teardown. If they wish they can authorize teardown now,  and you can send me photos of the pistons removed to verify I can send an inspector, but they will need to agree to pay anything not covered by the contract in advance.
    HI ,

    I left a message for you. Any ideas on a conclusion for this ? The customer has now involved my GM and I need an answer please. Any additional questions please contact me.

    Received, thanks!

    The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution, or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.


     

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-18-24 I purchased a 2011 ****** Sienna with ***********************. Before we even test drove the vehicle my husband asked about the windshield that needs replacing. **** said oh yes that shouldnt be a problem. We got back and wanted to move forward with the sale. He came from his managers office and said it wasnt a problem. Purchased the vehicle. **** told us the windshield lady is there 2 days a week. My husband has been calling ever since as well as myself and we are getting the run around. **** is lying and I am tired of it. I live an hour away. **** told me on 4-10-24 call him first thing Friday morning (today) I did. **** then said I think I told you to call me yesterday she was here yesterday. That was the fastest lie out of his mouth early this morning. Its not good business I feel they are being sketchy and I will never recommend any of my family members nor enemies to go there.

    Business Response

    Date: 05/02/2024

    We appreciate you bringing the matter to our attention, and we apologize for the inconvenience this may have caused. Please know that we take customer feedback seriously, and we are committed to resolving this issue promptly. We were not previously aware of the complaint to the BBB. as this is the first notice, we have received. However, please be assured that we are actively working to find a solution and the customer is aware of this.

    Before receiving this notice, we have scheduled a service appointment for the replacement of the windshield on May 3rd. 2024. Our team is committed to ensuring that the replacement is completed to the customers satisfaction. If the customers have any further questions or concerns, please have them contact me directly via email at **************************************

    Customer Answer

    Date: 05/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **************************************

     

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 04/19/2023

    See attached 

    Customer Answer

    Date: 04/19/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 19868634

    I am rejecting this response because: see attached 

    Regards,

    ** * **** *******

Volvo Of Savannah is NOT a BBB Accredited Business.

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