We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

The Savannah Morning News

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since changing delivery methods to the ***** the Savannah ********** no longer delivers my Sunday issue consistently. This has happened yet again over the past weekend. With each complaint, ** advised to contact the post office while the service rep ******** the delivery department. But there is a continual inconsistent pattern as I will next describe. After each complaint, the Sunday issue delivery is properly restored for a week or two. However, after two weeks of resumed proper delivery, the following week once again involves a missed Sunday paper. This is really getting old. How difficult is it to deliver a weekend paper consistently? The paper delivery was much better before the switch to the ***** And they never deliver the missing Sunday issues the following day-am simply out a paper each time. I want the Sunday paper delivered consistently-as opposed to this growing string of credits!!!!

  • Initial Complaint

    Date:05/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to resolve this directly with the business (The Sun Today - an edition of Bluffton Today and the Savannah Morning News) for months to no resolution. Repeatedly we have asked for the weekly SUN TODAY (an edition of Bluffton Today and the Savannah Morning News) not be thrown in our driveway. This business is a nuisance with inadequate customer service. We DO NOT have a subscription, which the business itself confirms this point when we call to request this service to be discontinued. This business continues to trespass, litter in our yard, and create a security issue when we are not home, alerting others of our absence. We request your assistance to resolve this matter promptly and sufficiently. Thank you for your attention and support. *********************************

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a 40-year subscriber to The Savannah Morning News and live in ********* For years, I received the daily newspaper by “paper boy” delivery in our driveway. When the Savannah Morning News became available digitally, I canceled my home delivery and switched to the digital edition. There was an *** *** called “Savannah Morning News - ***** *******”. It was much more user friendly than the current “*********” App. The previous ***** ******* *** was far superior and equal in usability to *** **** ****** ******* ***** ******* ***. I have reached out to the SMN multiple times about the ********* ***, but have never received a reply. Perhaps the BBB can get to the bottom of the problems at the Savannah Morning News. The newspaper is in serious decline, both in customer service and content. Thank you.

    Business Response

    Date: 01/11/2024

    January 11, 2024

    ***** ******
    * ******** *****
    ********* **
    Daytime Phone: ***** *******
    E-mail: **********************

    Complaint #********

    Please accept this as confirmation we have received a complaint from your offices regarding *** ****** and his eNewspaper subscription to the Savannah Morning News. The mobile version that he is accustomed to is no longer supported by our IT department. We have discussed with *** ****** some other options to try that may be more what he is looking for in viewing the paper. He has our direct information to be able to contact us with any other questions that he may have.


    We appreciate the opportunity to address these concerns.

    Thank you,
    Subscription Management Specialist Team Lead

    Customer Answer

    Date: 01/17/2024

    To the BBB:

    I received a prompt response by phone call from the Savannah Morning News. The lady with whom I spoke was very helpful and knowledgeable. She told me that my complaint was similar to other complaints they have received in recent months.

    *******, the parent company that owns the Savannah Morning News, without prior notice, canceled support for its “***** *******” App for the Savannah Morning News and all of the hundreds of other local newspapers that it (*******) owns. Perhaps, ******* will reconsider its decision and reinstate the ***** ******* App. 

    My thanks for BBB’s assistance,

    ***** ******

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had numerous issues with our newspaper delivery or lack thereof. We have reached out numerous times to the Savannah Morning News but have been unable to get anyone to respond to us. We average 2-3 papers a week even though we have a subscription for 5 days a week. Would like to just cancel the subscription at this point.

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid with a check for newspaper service to my home. This service should have begun about two months ago. I have not received a newspaper despite repeated calls to the company.

    Business Response

    Date: 07/11/2023

    We will address the carrier and get the delivery problem resolved.  The account will also be credited for the missed deliveries.  Please let us know if this is sufficient.

    Thank you

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I changed my newspaper subscription from home delivery to digital, agreeing to pay $4.99 per month starting in May 2023. I was charged $4.99 at that time, which was fine. In June, my credit card was charged $28.17 as if I was receiving home delivery again (which I am not) and I’ve called at least three times asking for a partial refund of $23.18. Each time, I’m promised the refund and I still have not received it. I don’t think it’s right for this company to keep money that I did not agree to pay. Thank you. ****** *******

    Business Response

    Date: 07/07/2023

    The problem with the rate has been corrected and the account adjusted.  The account was modified and is currently paid up until 12/16/23.  The monies paid by the subscriber in error in June have been applied to her subscription.  If that is not acceptable, please let me know and I will get a refund issued for the $23.18.

    Customer Answer

    Date: 07/09/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: I do not want my subscription extended.  I would like my refund in the amount of $23.18 to my ******** ******* **** as soon as possible. I did not agree to pay that amount.  I’m supposed to be charged $4.99 per month per the agreement with Savannah Morning News  

    Regards,

    ****** *******

    Business Response

    Date: 07/11/2023

    The refund process was initiated on 7/10/2023.

    Customer Answer

    Date: 07/11/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to receiving my refund.  Thank you for your assistance.

    Regards,

    ****** *******

     

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a subscriber for over 50 years. Since the newspaper was sold to foreign interests deliveries are hit or miss. I've lost count of the number of missed deliveries. Today, 1 May 2023, was just the latest in missed deliveries. Calling the automated line produces no result; they will NOT send a carrier with the newspaper and there has NEVER been a next day delivery even though I've requested one. By now I should have a free lifetime subscription. The service is worse by the week. Sad that a prime newspaper has been allowed to become little more than a few pages of late "news" since the new owners took the reins. I NEEED DAILY DELIVERIES. I PAY FOR THAT .I WAS upset to see that the automatic processing of my payment was done today, a day on which no paper was delivered.

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have paid for home delivery of the Savannah new paper and have only gotten one paper in the last 30 days or better. i have called one time and have sent at least 7 e mails but get the same response every time, "we are sorry". all i ask is to be told what is going on and all i ever hear is "we are sorry". i see papers in the driveways of neighbors so there has to be a delivery person in the area, i would think. i do not want to cancel, i just would like to have someone please tell me what is the problem and will it get fixed.

    Business Response

    Date: 02/21/2023

    I am trying to reach the complainant.  I can not locate an account/subscription using the address or phone number provided.  I will continue to try and reach them.

     

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a long time subscriber to the paper(Friday/Sunday). They recently changed the terms of my subscription from carrier delivery to mail delivery. Since then, I have yet to receive any of my Friday editions. By time the mail runs here Friday evening, it is too late to get one elsewhere. My Sunday editions do arrive (Monday Evening.. isn't that pathetic..). When I contact the paper about the Friday editions, all I am told is I will get credit. I am sorry, but I did not subscribe to credit... I subscribed to a print copy of the paper and that is what I want and expect. Each friday comes around with no paper, and another promise of credit.... This is a running thing. I want my print papers.. I have not received the editions from 10/21, 10/28, 11/4, 11/11, 11/18 and 11/25. If they cannot provide the print copies, then I want a refund. I had an earlier issue with delivery and was previously told that the paper had a F rating with your bureau. We did get a new carrier and it got better until they got rid of the carriers. Now they are sending me notices to renew, and they can't perform on their current obligations. I want the missing papers delivered asap, and if they can't do that, then i want a refund. This rotating credit is absurd.

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have on-going delivery issues with SMN. Comes some days and not others. Recently got back from a two week vacation during which we stopped delivery of SMN and *** ***** and suspended service of ***. We got our papers on Fri (7/22) and absolutely nothing since. For us that is THREE papers not being delivered. In the past, we have complained to them and been promised refunds that we have never been given. Also—one of the two service numbers they have listed has been disconnected. Unacceptable!

    Business Response

    Date: 08/05/2022

    I spoke to Mrs. *******.  The paper is being delivered after being missed for those three days.  I have given instructions on how to reach customer svc and also to contact me if there is no response.  I am also researching a missing refund check.  

     

    Thank you

The Savannah Morning News is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.