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Business Profile

Real Estate Rentals

Canvas at Savannah

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canvas at Savannah's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canvas at Savannah has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in January, 01/18/2024, I submitted an application to this apartment complex, Canvas at Savannah. They had a security deposit of $275 plus the application fee of $50 which totaled $325. The security deposit ($275) was supposed to be returned to the applicant (me) if the rental application was not approved, as described in their RentCafe portal which I signed. The application was not approved, so I called the apartment complex to inquire when I would receive my funds back. I spoke with the one of the female leasing agents who advised that it would be returned via check in 7-14 business days, depending on my bank institution. I waited the allotted time frame and kept an eye on my mail as well as my bank account and statements. It has now been 5 months and I still have not received my return deposit of $275. I have called and called, and emailed and even went up there. When I went to visit to the property, I was advised by the property manager that it could take 60-90 days for my money to be returned. I have never heard of it taking that long before especially with mobile payments so I was instantly annoyed because that is not what they initially said to me and it has now been well past the 90 days. I have checked each one of my bank statements from January until now June and have attached a screenshot of the payment to them for reference. I would like my money back and then I will also file a complaint on every site that they try to do business on because they operate in bad faith.

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid two payments of 75 for an application fee, 250 for an administrative fees as well as 500 for a deposit with a move in date of 4/11/24. When I went to get my keys my move in date had been moved the day prior (4/10/24) without any knowledge beforehand or consent, I was also told my apartment isn’t available and that they were not sure when it would be available so I was offered a full refund of 900, which should’ve been issued in 30 days stated by the property manager. On 4/26/24 I received an email from leasing manager asking if I was still moving in even though everything was already being resolved through the property manager, so I updated her and didn’t receive a response. I came back to the business on today 5/8/24 for an update as 30 days is around the corner and was told the person I was communicating with (property manager) is no longer employed at this business therefore my full refund of 900 is no longer valid and I’ll instead receive 750 in 2-3 months which is not what we agreed on. I’m asking for my full refund back in a timely manner thank you in advance.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My heat is not working my air wasnt working now the heat not working I have a baby thats 1 and a 11 & 13 my apartment cold tried to put in a work order they not answering phone my 1 year old broke her arm in three places cause of this property fail to fix hole in balcony my head need to be fixed for theses kids asap not paying until its fix

    • Initial Complaint

      Date:10/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been the worse experience ever received. I began the moving process in June which was $550 in fees. My move in date was October 1st. I received a call Sep 20th from the leasing consultant that I had to pay a $500 deposit by Sep 21 by money order only. To my knowledge I was told $200 and never was told a due date. Neither the less the money order was received and taken by a young man that worked for the apartment complex. On Sep 26 I spoke with the property manager telling her I never viewed an apartment. She changed my move in from Oct 1st to Oct 6 and I’ll be able to view it Oct 3. On Oct 3 I came to the leasing office for viewing to very disturbing news that my apartment isnt ready to be viewed and I could view it October 6 or get my money back while both the leasing consultant and property management picking a argument. On October 6th I come back to the office and was told that my apartment was given away and that I can get my money back. My response being please and thank you because this is a very unprofessional way of handling business. The property manager also told me we only view on Mondays, but Oct 3 or Oct 6th didnt fall on a Monday. The property Manager began typing up my refund on the computer which only led to her giving me $500 and it will be express shipping ( which I still havent received), when in total I spend $1,050. She looked in the system and I only was accounted for pay $550 in fees back in June. I had to prove to her that I gave them a money order and who the young man was that took my money order. The Young man came to the office agreeing that he took my money order and placed it on the computer. The property manager said being that it wasnt scanned in the system and they cannot refund me something that they lost.

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our AC has been broken for 4 days. I put in a work order this past Thursday Aug 10 at 12:21pm. I got confirmation that said the work order was received and then marked "in progress" at 4:33pm the same day. I called the emergency maintenance line on Friday morning and left a message. I received no response. I called again Friday afternoon and left a message. No response. I called and left a message at the front office. No response. I sent an email to the front office. No response. I called the office a second time around 4pm on Friday afternoon and was finally able to talk to someone. She said she would "put something in and see if they could get someone out there". When I replied that it had been over 24 hours without AC, the low overnight only reaching 78°F and the current temperature being 95°F, and that I felt "we'll see" was an inappropriate answer, she became agitated and told me, "we can't just fix it, someone has to look at it first..." At which point I interrupted her and said, "I understand it may not be fixed today, but it needs to be looked at today." Said reply only increased her rudeness and she continued to argue with me that what I wanted was impossible. Today, Monday morning I arrived at the office in person at 9am and upon speaking with the manager, discovered she didn't even know there was an issue, that there is no maintenance manager at this time, and my work order is marked ”in progress" automatically. I was given the same rude treatment by the manager as I received from the receptionist on the phone. I was told, they'll schedule someone, but not told when. I have 2 children and pets. I need help because I tried everything. Even just some guidance on my available legal recourse and/or interim solutions where I don't have to pay for their incompetence would be appreciated.

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a 300 administrative fee in October 2022 for a move in at Canvas at Savannah. Upon moving in and several unanswered calls, I decide to go in and speak with someone face to face about me moving in on 12-15-22 (the date I went I. Was 12-12-22) I was informed by ******* *hat ******* the leasing agent did my application and she incompleted and that she is out of the office and that I can’t move in on 12-15 again until she gets back. I was shocked after all the money I have spent between applications fees and administrative fees for the approval of the apartment. I was highly upset and requested a refund she granted me the refund I told her and wrote down the address that I would like to have my mail $300 check to be mailed to because the previous address i had on my application was not where I no longer lived at anymore. I even reached out to them again via email and gave the same address I wrote down that I will like to receive it at. Here we are over thirty days later I emailed them checking on the status of my check and it was sent to the wrong address. I reached out several times via email and they have not responded

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into this “renovated” apartment that I pay extra for in January. First problem began in March when my apartment filled with smoke due to bad AC wiring that I had to call fire department out and they told me my ac needed replacing ASAP. I went the entire month of March with NO running AC as the front desk told me 79 temperature was bearable as I went to the front office atleast twice a week including emailing them my concern and desperate need for AC. April 1, I came home to no electricity due to maintenance and they told me to call GA power, GA power came out and said it was not an issue on their behalf but the apartment. I lost $200 worth of groceries. Fast forward to June and my AC went out yet again, with the GA temperature reaching 100 outside I had no choice but to purchase a window unit myself when they told me they did not have enough employees to fix my need for several weeks. End of June my hot water went out, I emailed them and put in a work order ASAP. I emailed and visited the office several times and went over a month with NO running hot water. I emailed them in May concerning a leak that is STILL ongoing as of August 2,2022. This has caused mold and mold of the door that has not been addressed, the smell of mold is overwhelming throughout the entire apartment. I have had packages stolen which I took care of and changed to a post office box for important mail. July 1, 2022 my car was broken into for the 1st time with a shattered window. Since then it has been broken into 2 more times and nothing has been done or addressed. I have tried to get a discount on rent and even a month free for my issues and having to pay out of pocket and they refuse. These living conditions are unrealistic and go against the term of agreement I have signed.

    Canvas at Savannah is NOT a BBB Accredited Business.

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