Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The water utility management, LLC is charging exorbitant late fees to their customers for arbitrary due dates. They claim they charge this 60$ cut off fee 30 days after the bill date not the due date. The whole bill is 100$ and when you tack on their 15$ late fee on top of it. It’s 75$! Plus they are forcing any customer paying with a card (which is how almost all bills are paid) to pay an additional 3.65%. So if you’re late on their bill date you get charged almost entirely double the amount due! Also their envelopes are not post dated so I have no idea when this was even delivered, the bill could have been delivered at any time. This is direct extortion of their customers including working families and seniors.

  Business Response

  Date: 04/22/2025

  I reviewed Ms. ******** account.  Mrs. ****** received a statement in March with a due date of April 9th when no payment was received, we notified customer via phone and left her a voicemail to contact our office in regard to a 15.00 penalty fee that will be accessed on her account dated for  04/10, the payment was not received at that time however customer was given an additional 10 grace period to have payment in prior to being placed on the suspension list and being charged the 60.00 suspension fee charge.  Customer failed to contact our office or make payment on account causing the account to be scheduled for suspension, attached are our company's billing policy along with our notification history documenting attempts to reach customer prior to cut-off.  There will be no fees waived on account.

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent BBB complaint against this water company for shutting off my water after my bill has been paid and there doing it again...I've also recently heard that there's few people in this area there also doing this same thing please please help...I don't know what else I can do, after yall contacted them they stopped for apx year now there doing it again. I've called and asked to speak with office manager and was told not available every time

  Business Response

  Date: 02/12/2025

  I reviewed the history of this customers complaint and noticed that there is a history of delinquency in her billing history.  We bill our customers bi-monthly, once payment is not received by the due date, we notify our customers that a late penalty fee of 15.00 that will be accessed (Our billing rights are located on the back of the customers billing for reference). If the customer still has not made a payment, we allow 10 additional days for the payment to be received along with an additional **** call notifying them that they are scheduled for suspension of service and a 60.00 suspension fee, our records indicates that customer received both calls via voicemail.  Our records indicate the customer notified our company that payment would be received on the due date of 02/10/2025, however her payment was not received until 02/11/2025 after services were interrupted. Customer paid 160.00 however balance was 190.00 once customer clears the balance on her account her services will be restored with no additional fees. 

   

  Business Response

  Date: 02/12/2025

  I tried reaching out to Ms. ****** in reference to the billing, and received no response nor was her voicemail accessible to leave a message, once our services have been interrupted, we require the full balance due therefore we would have not allowed the 30.00 to roll over.  I have pulled the call recordings and did not hear this being mentioned in the calls that were received.  Also, the technician called in to do a rec-check on all his cut-offs and notice the lock had been broken of the complainant's meter, therefore he had to replace it with a non-tampering device to ensure the water stays off.  The customer must pay the full balance in order for restoration of services to occur.

  Customer Answer

  Date: 02/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: 

  I also would like to bring to your attention that if she's seeing hx of delinquency it's because they weren't sending me a bill...they said they were emailing me but I never received them, there's been really no problem since yall acted last time and I admit it has run past due date but I've always paid and I accept that but ever since starting around September this year there cutting it off even after I pay...now there saying I broke a lock and charging me 250...it's funny how there saying that because I've contacted yall again don't you think. I feel like they shouldn't be allowed to try to retaliate due to complaint. I try my best to conduct my life with integrity not breaking the law. This is really insulting and unbelievable

  If they do not restore water then I would like my 60$ reconnect back..ty

  Ma'am the remaining balance of 30$ has been paid
  Can you please have them cut it back on....I didn't tamper with no lock I don't know how to do that so I shouldn't be accused of that maybe tech made a mistake

  Regards,

  ******* ******

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in the home with Water Utility Management as our local well provider for over a year. This is the only option we had for water. During hurricane Helene and Winter storm Enzo, power has been restored in a timely manner, water however was not restored. When the company will answer the phone, the my cannot give us accurate updates. The website is an absolute joke to try to get any information from. Also the company does not have a local person in Glynn county to check on our specific well. Which is why we went without water after having power restored. During Helene we were without water for almost a full week. I understand these are “natural disasters”, but that is no reason for this company to not have someone available in the area they service to turn back on their water pumps. Water is more important that power. Water is an essential human need to survive. This company needs to get their stuff together because we are going to need water always!!!

  Business Response

  Date: 01/24/2025

  Water Utility Management acknowledges that our customers are having issues with water related outages, however our first and primary concern is the safety of our technical team which is why we had to ensure that the roads were safe enough to travel to all areas that were impacted, once DOT advised us of the roads that were treated we worked along with the utilities companies to ensure that power was restored so that we could ensure our generators were working or that the ice had melted enough to allow significant pressure to all homes.  As the complainant stated these types of weather-related issues are beyond our control, all of our impacted areas were restored fully within 24 hours, however there were individual issues occurring were our customers failed to protect the pipes in their homes which resulted in busted pipes once the ice started to melt and may have needed our assistance with shutting off their valves, for those customers we are and currently working to assist..  It is important for all of our customers to know that we have readiness procedures in place however we must allow safety of our crews to take priority prior to responding to the calls.  As for our phone lines, our agents worked remotely but was available to assist our customers however we did experience a large number of calls that were received delayed response.  If the complainant should need to contact us, please feel to contact us @ ************

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been experiencing numerous lengthy water outages after the power goes out from our community well service provider, Water Utility Management out of Savannah, GA. This has happened on 4 occasions since I moved into this neighborhood on 11/1/2023. If the power to the neighborhood goes out, the power to the well goes out. Georgia power will typically restore power to the neighborhood within 24-48 hours regardless of the severity of the weather event. It takes multiple days for WUM (Water Utility Management) to restore power to the well, and they also provide zero communication with us during the outage period. Only to call us once water is restored with a “boil water advisory” that lasts another week. We have yet to receive the results of any of the testing they claim to do on water from the well after it goes without power. The longest outage period came during tropical storm Helene and lasted from Friday, 09/27/2024 - Thursday, 10/03/2024. As usual, we received no updates or communication from this company. Our power was restored from winter storm Enzo yesterday, 01/22/2025, and our water service has yet to be restored. Other neighbors and myself have reached out to the company’s office in Savannah. After multiple calls with no answer, I was told today that they don’t have any idea when the service will be restored and that roads aren’t safe to send a technician. The rest of this area has returned to work, and there are zero road closures that I’m aware of. Water is a basic human need and this company doesn’t seem to treat it as such. They raised our monthly rates at the start of the year, and from what we can tell have done nothing to improve the state of the well. Not to mention it’s unsafe to go days on end without power to a well. We experience storms often in this area and most people have alternative power options for their home available in case of emergencies (I.e. gas generators). Why can’t WUM use this sort of forethought in regard to our ***

  Business Response

  Date: 01/24/2025

  Water Utility Management acknowledges that there may be some interruption in service during these types of weather events and try to mitigate the outages as much as possible, with that being said there will still be occurrences where we are still going to run into issues such as the complainant's concerns.  As far as Hurricane Helene there were significant damage that occurred to our system that delayed our restoration of water to our customers due to tree damage, power lines down as well as unpassable roads which created a delay and not to mention damaged to our wells and generators. We worked non-stop to ensure that we were able to get customers water temporarily while the repairs were being done and posted areas of concerns and restored areas on our social media platform. With that being said we were once again hit with winter storm Enzo which again was an unprecedented storm that our area was affected by, there were minimal impacts to our 30,000 customers but there were impacts that were addresses as soon as the conditions were safe enough to respond,  with the assistance of the DOT informing us of the roads that were safe to respond our technicians were out working along the power companies ensuring that the water was restored to all of our customers within 24 hours.  Once there is any loss of service EPD requires all water utility customers to send out a Boil Water Advisory to our customers to prevent any types of possible containments that may occur during the loss of water.  THIS IS AN ADVISORY ONLY that is required for us to send all of our customers as a precaution.  Once the test results are received, we once again reach out to our customers via Robo calls and social media to advise.

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill discrepancy. Larger issue is no one responding to my concern and issue. Have spoken more than ten times with the only number provided for customer service since 11/04/2024, finally requesting management respond. Used their website on 11/06/2024 to 'contact us'. I have had NO one in management respond despite being told on several occasions that ******** would be calling me. Customer care rep cannot handle the problem as it is a billing issue (huge discrepancy in our bill), and would not give me a number for the billing department. Totally unresponsive and uncaring about this situation, and will be withdrawing more than double the normal two month payment despite no service for five days in October due to hurricane.

  Business Response

  Date: 11/20/2024

  Mgr. contacted customer in regard to billing, billing issues were resolved based on the previous issues customer experienced.  Technician will arrive to verify functionality of the meter and to get accurate readings moving forward.  Acct will be adjusted to 95.00 based rate.  Also extended apology for not responded to email request to contact customer.

  Customer Answer

  Date: 11/20/2024

  I have had contact with the Water Utility Management Company.  The manager who reached out (*******) was very apologetic and accepted full responsibility for the lack of communication.  She also agreed that the billing since the August bill is extremely confusing, and she could not understand it.  They sent out a technician this morning who checked the meter, and informed me that the meter is not readable.  The meter will be replaced.  I am very happy with the contact made from the company, and the customer service attention I was given.  However, the billing issue has not been resolved.  The current bill is being reduced to base rate, but I was told that is pending investigation into what has happened since the original August 29th reading (it has been changed twice by Billing).  The last valid reading, in my opinion, was the June 27th reading.  The billing problem popped up in August, and the miscommunications with customer care department also began then.  SO, there has been contact by the company, and they are working on the issue, but the issue is not yet resolved, so I do not want to close the case at this time.

  Customer Answer

  Date: 11/20/2024

  In re-reading the business response, it appears they are going to honor the base rate and go forward from here with a new meter.  Therefore, I am accepting business response and closing the case.  Thanks to the company for the quick and professional response, and to the BBB for its assistance in resolving this issue.

  Customer Answer

  Date: 11/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *** ******

  In re-reading the business response, it appears they are going to honor the base rate and go forward from here with a new meter.  Therefore, I am accepting business response and closing the case.  Thanks to the company for the quick and professional response, and to the BBB for its assistance in resolving this issue.
  

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’re being sold brown dirty water every month. We’ve had the water tested and it’s failed miserably every time. We have babies that need water to mix in their bottles, but we have to buy bottled water because it makes their stomachs run all the time. Our bathing water is terrible and bad on your skin, it causes rashes and break outs. We’ve reached out and the company doesn’t care to talk or hear anything you have to say. We had a hurricane and we were out of power for 2 weeks and had no water for that time even longer for some of the neighbors. They will not give any credit or apology it’s just sad and it’s a terrible company with absolutely no sympathy. It’s sad it takes having to report and call this company out given the situation and poor quality.

  Business Response

  Date: 11/14/2024

  Our company spoke to the complainant on last week and explained to the customer that our company will not be compensating customers for loss of services however we did not access late penalties upon any late payments due to the storm.  We did provide access to our well system so that customers are able to obtain water until the wells were up and running. As for the dirty water I looked into the customers history and did not see where this was ever an issue at their residence, however if water has been off for a period we do require the customers to run their water for a 5- minute period to ensure any rust or dirt that is built up through the pipes are removed.  I have included a copy of our *** compliant report that indicates there was no bacteria or harmful agents found in the water and that it is safe for consumption.  As a well system that is generated by power, we are required by the *** to issue a Boil Water Advisory to all of our customers when the wells have a loss of power, this safety advisory is for the protection of our customers to ensure that there are no containments that may have formed during the loss of power at our wells.  We know it may have been an inconvenience to boil the water prior to consumption but this is for the safety of all customers and that is our primary goal.  If the customer should experience any issues, it is advised that they contact our office, and we will be happy to resolve the service issue at that time.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our normal bill is ***** For two months. We received Our most recent bill and it was $230. They sent a guy out to check the meter. It is a malfunctioning meter. Our payment is due in the next few days billing has not adjusted our bill. They have not fixed a meter. And the ladies in the front office keeps giving us a runaround

  Business Response

  Date: 10/18/2024

  The complainant contacted our office on 10/10/24 at that time we sent a technician to verify the reason for the high bill on 10/16/2024, it was determined that there may be an issue with the meter therefore we have decided that the meter needs to be changed out.  A special request order has been placed into the system to have the meter changed out, which normally takes 30 to 45 days to complete.  The customer has not been notified of the next steps in the process since this process due to the limited time frame from initial contact to present time.  We will reach out to the customer on today to inform them to pay normal bi-monthly statement until meter replacement is completed.

  Customer Answer

  Date: 10/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 22440022, and find that this resolution is satisfactory to me. 

  Regards,

  Kevin Strickland

   

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has refused to answer anyone via phone or ********. We just went through Hurricane ****** and they have placed a generator at the well and it has run out of gas. We have tried to contact them to let them know and we dont get an answer, but rather they post about other subdivisions being out or on. We have a baby over here and it is hard to take care of her needs. So we have to uproot her from her home to go somewhere with water. We understand the storm damage but a simple answer would be great.

  Business Response

  Date: 10/07/2024

  We apologize for your inability to reach us at this time, our telephone lines have been extremely tied up due to the magnitude of the recent storm and the vast area of damages that the storm has caused.  ************ has been updated as information is received as well as Robo calls have been issued.  In the ******** area we are currently working on generators until the Utility company restores all services on a permanent basis with this being said there may be some interruptions occurring due to our having to maintain the generator in order to keep it operable, At the present time our team is out in the areas ensuring that all generators are functioning as well as handling the individual issues.  We understand the frustration and truly apologize for the issues that you are having to deal with due to this storm, but we are committed to getting your services as well as all others in your area restored as quickly as possible.

  Customer Answer

  Date: 10/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very difficult to work with when you have a concern with overcharges related to water service. The average water usage for our residence was ~4000 gallons from Jan- July for each bi-monthly water cycle. The July-Sept water usage at our residence jumped to over 111,000 gallons and Tiered billing was added to this particular invoice and caused the water bill to increase from $95 to over $600. A service technician went to the location several times, as well as a private company that we requested, no one could identify the source of a leak to this magnitude. The flow rate was calculated at .10gpm. If this was the flow for the entire month, that would math out to 8640 gpm for 60 days. Adding on the ~4000 gallons used on average, that would equal a bi-monthly usage of 12,640 for the billing cycle. No where near the 111,000 gallons that we were charged. They refused to review the math, or logic and advised us to fill out a "leak adjustment form" with the caveat that if an adjustment was made, only one would be honored within a 12-month period. Although they finally provided a credit for $242 and $60 for the service they cut off while reviewing the "adjustment" form. We still have no reasonable explanation for the leak and have to hope we do not have a surprise leak within the next 12 months, or we are at their mercy. They are a privately owned company, they can do whatever they want, and from the complaints I've seen on this site as well as others, this isn't the first time and won't be the last time they get away with unethical billing with no clear explanation or reasoning, but according to the attitude of their customer service team, we should be grateful they did anything. The original request was to refund the entire amount of the overage as it couldn't be proven, or a leak located and that was promptly denied prior to the completion of the leak adjustment review. we were forced to pay $262.82 in order to have water service restored.

  Business Response

  Date: 11/01/2023

  Please see attached response.

  Customer Answer

  Date: 11/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the regular $100 payment was made when the leak adjustment form was submitted, their statement that service was cut off due to no payment is inaccurate. Never did I meet in person with a service tech as stated in their complaint.  None of the technicians comments were listed on the service tag left at the facility. It stated .10 gpm flow notes.  No one has ever mentioned a “new faucet”.  This company continues to make up more and more stories .  Leak adjustment calculations have NEVER been provided.  While paying the remaining portion of the “bill” the clerk stated they just take half the overage and credit it. And that would have been $255.21 and credit was $242.62. When questioned, her comment was, well that’s what it is, we gave you a credit for turning off your service which should have never been done.  No reason this company should have an A+ rating on your site.  They will continue to weave stories to align with their unethical practices.

  Regards,

  ***** ******

  Business Response

  Date: 11/02/2023

  Our company has provided the documentation that calculated the overages, based on our findings the billing is correct and no further adjustment will be warranted.

  Customer Answer

  Date: 11/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: there is no documentation beyond a bill they create, with no data to support it.  The company doesn’t even have constant contact with the digital meter using Wi-fi . They have to physically go to the address to read it and have no way to provide daily usage to pin point or substantiate the 111,000 . It is pointless to try to get simple math understood.

  Regards,

  ***** ******

  Business Response

  Date: 11/03/2023

  I apologize the complainant does not agree with our calculations that are listed on her billing statement, however there is no more documents that can be provided outside of what have been previously provided.  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started service 9/11/2023 I paid $150 deposit they did a reading which was 51,597and then another 52,177 I got a bill on 9/28/2023 amount owed $15.83 i got on web site and this company change the bill i got in mail from owing 15.83 to $95.00 hell no i call and email they said they go of my lease date it state july 24 however i have a u haul and gas bill that shows i did not start moving in till august and due to the previous tenant let a pipe that leaked go one for months we moved in and the let this leak destroy a ful bedroom 4 wall and floor and didn't say a thing I could move in nor could water even be turn on dude to this massive leak.so we had to postpone moving in and living there while contractor fixed all the problem. I finally moved in on August which I have my gas bill showing I turned it on the and we still did get to use the water while the where still doing construction .we shower elsewhere. But this watermanagement company want to charge me for July isn't going to happen.

  Business Response

  Date: 10/10/2023

  We received documents from Mrs. ***** for water services, her application was dated 09/07/2023 with the requested turn on date of 09/08/2023, along with this document we also request a copy of the purchasing and/or lease agreement to verify date of move in.  On the customer lease agreement, the date of 07/27/2023 was documented as the date of move, this is the date that our billing goes in effect (the date on the lease or purchasing papers).    Once application is received our technicians must read the meter and document the usage number at that time, there was normal usage during this time that indicated that Mrs. ***** was using the water during this period.  There were no indications that a leak or constant flow of water had occurred.  Mrs. ***** was informed that she may want to contact her landlord in response to this bill to see if he can assist however in her complaint, she did acknowledge that she was using the water during this period.   

  Customer Answer

  Date: 10/11/2023

  Because I did not move in when we signed the lease the last people that lived here didn't move out till July 15 because the house didn't close in escrow till then.we couldn't move in right away A. Can't move into a place that you can't live in it had a leak that required extensive water damage repair the whole front bedroom was completely damaged due to a water leak in the front bathroom pipe. I have attoamume disease so there was no way I could live in there with black mold I can attach photos of the problem and it took from July 16 to August 31 to get construction done enough for me to even handle it due to my health. I attached that ****** receipt because that is when we started moving are stuff in. Yes we signed the lease agreement July 27 but these people check the meter July  28 they aren't charging me for one or two days of July the are charging me 95.00 plus 15.34.for  my use why if the sent me a bill for 15.34then after they send me this in the mail they change the amount on oct 10 they are price frauding everyone and nit one time did i tell anyone i use the water .I only set email to these dumb people.i am going futher then the bbb for one you are able to do anything to this llc whom apartly does this to anyone they want they arent going to do it to me. I with call the state government office about this as well as a attorney.and get all petition sign in the park and take it to the *** about getting another water management company to take over this area.

   Complaint: ********

  I am rejecting this response because:

  Regards,

  **** *****

  Business Response

  Date: 10/11/2023

  While reviewing Mrs. *****s Complaint in her previous statement she noted: ". I finally moved in on August which I have my gas bill showing I turned it on the and we still did get to use the water while the where still doing construction .we shower elsewhere. But this watermanagement company want to charge me for July isn't going to happen."  The billing statement that was produced charges Mrs. ***** for services from 07/24 thru 09/24 which is a regular 2-month billing based on the date of the lease, and water consumption used prior to the customer's physical move will be up to her and her landlord.  No adjustments will be given to this account.